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AWS Customer Presentation - Firmstep,


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Giles Milton, Corby Borough Council presents at AWS Enterprise Event London.

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AWS Customer Presentation - Firmstep,

  1. 1. MyCorby Customer Service Portal AchieveService on the FirmstepPlatform Presenter Giles Mitton - CTO Amazon AWS Event – 22/4/10
  2. 2. Amazon AWS Event – 22/4/10
  3. 3. MyCorby & Firmstep Customer Service Solution <ul><li>Customer Service Management = NOT CRM </li></ul><ul><li>To deliver customer Self Service where possible </li></ul><ul><li>About the customer and the council, (not about sales) </li></ul><ul><li>Focused on fulfilment (not just reducing cost at the point of contact) </li></ul>Amazon AWS Event – 22/4/10
  4. 4. Why Cloud? <ul><li>Scalable, on demand </li></ul><ul><li>Speed to share improvements </li></ul><ul><li>Better service to citizens </li></ul>Amazon AWS Event – 22/4/10
  5. 5. Why Amazon AWS? <ul><li>Innovators </li></ul><ul><li>Easy to use services </li></ul><ul><li>Security and capability </li></ul>Amazon AWS Event – 22/4/10
  6. 6. What next? <ul><li>Lean development - new features every day </li></ul><ul><li>Analytics - to determine improvements that will make the difference </li></ul>Amazon AWS Event – 22/4/10
  7. 7. Thank you <ul><li>If you would like to know more there is a Corby case study available here </li></ul><ul><li>AchieveService Product info is available here </li></ul><ul><li>If you would like to get in touch to find out more please contact us on 0845 467 2971 or email [email_address] </li></ul>Amazon AWS Event – 22/4/10