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Leading Your Team Through a Cloud Transformation - Virtual Transformation Day Feb 2019

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Speaker: Thomas Blood
Moving to the cloud can help transform technical and non-technical aspects of your organization, enabling agility, scale, security, and cost savings. However, transformational change requires strong leadership at all levels of the organization. In this session, we will review strategies and best practices to help you lead the organization through a successful cloud journey.

AWS Transformation Day is designed for enterprise organizations looking to make the move to the cloud in order to become more responsive, agile and innovative, while still staying secure and compliant. Join us for this virtual event and we'll share our experiences of helping enterprise customers accelerate the pace of migration and adoption of strategic services.

We recommend this event for IT and business leaders who are looking to create sustainable benefits and a competitive advantage by using the AWS Cloud.

Leading Your Team Through a Cloud Transformation - Virtual Transformation Day Feb 2019

  1. 1. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Leading Your Organization Through a Cloud Transformation Thomas Blood Enterprise Strategist, AWS
  2. 2. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Today’s Agenda 1 2 3 4 5 6 What is the problem? Where do I start? How do I build a foundation? How do I accelerate? How do I Re-Invent? What are my next steps?
  3. 3. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. My Background Military Data Analyst Software Design & Production Software Cloud AWS Infrastructure 1990s 2000 2005 2010 2014 2016
  4. 4. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. The Problem
  5. 5. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Everyone’s Journey is Different The process is not sequential, you can start in different places
  6. 6. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. The Problem
  7. 7. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. What is Leadership? “Leadership is a process of social influence, which maximizes the efforts of others, towards the achievement of a goal” Kevin Kruse Forbes Contributor “…,against great odds.” Thomas Blood Enterprise Strategist, AWS
  8. 8. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Management vs. Leadership Management Leadership ChangeOrder Planning and Budgeting Organizing and Staffing Controlling and Problem Solving Establishing Direction Aligning People Motivating and Inspiring
  9. 9. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Clarity of Purpose Where are you going? And Why? • Is your vision sensible AND appealing? • How can the vision be achieved?
  10. 10. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Business and IT Strategy Business IT
  11. 11. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Securing Executive Sponsorship Signal Intent Network with PeersDelegate AuthorityEscalation Path Amplify Message Remove Obstacles
  12. 12. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Building a Business Case Business Agility Operational Resilience Workforce Productivity Cost Avoidance Operational Cost
  13. 13. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. “Single-Threaded Leader” Cloud Transformation Leader Visionary Empathetic Influencer Outcome Oriented Owner Mentor Lead by Doing Bold Ambassador Discerning Trusted Learner Action oriented Tenacious Passionate
  14. 14. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Getting Started
  15. 15. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. What is Culture? Culture Is “the Way We Do Things Around Here.” • Culture is the “software of the mind.” It is the core logic that organizes people’s behavior • The culture reflects the lessons learned that are important enough to pass on to the next generation • Values, beliefs, and practices that have been developed and reinforced over time
  16. 16. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. What are Your Tenets? Tenets “a principle, belief, or doctrine generally held to be true; especially: one held in common by members of an organization, movement, or profession.” - Merriam-Webster
  17. 17. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Sample Tenets 2 Pizza Teams Flexibility You Build It, You Run It As the 2 Pizza Teams create features, they will own the support of the them 24x7. A strong emphasis on pipelines, automation with Cloud Native will reduce overheard. The Team We Have is the Team We Need We are always working to re-skill and retool and promote our workforce with the best knowledge so that they can execute our cloud vision first, before trying to hire externally. Teams Choose The team with their product manager decides how to build and what tools to use to do so, as long as it meets the organisations security and availability objectives. One Size Doesn’t Fit All Our business is large and diverse. Use the right tool for the job. We do not assume one size (tool or product) fits all, but we do have strong opinions on how to solve common problems. We automate out opinions into simple, integrated experiences. We remove and deliberately avoid undifferentiated engineering effort. Get Out Of The Way Allowing service teams to own their AWS adoption themselves, we decouple and decentralise development. We prefer to build guardrails, not gates. We automatically audit for compliance. We will organise ourselves into small teams no larger than 12, the teams wherever possible will be self contained and have the ability to own their destiny and work schedule. …unless you have better ones
  18. 18. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Everyone of Us is a Leader on Our Mission
  19. 19. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Forming the Initial Team Cloud Architect Applications Infrastructure Product Security Operations Even Before a Cloud Center of Excellence • 100 % dedicated • Well respected • Risk takers • Continuously learning • Believers of vision • Results oriented • “The go-to people”
  20. 20. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Selecting a Partner You may need help navigating the unknown!
  21. 21. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Selecting a Partner Best to have a guide who has traversed the terrain before Cloud Architecture AWS Services DevOps + CI/CD Organizational Structure Communications Training Security Architecture Security Testing Compliance and Risk Security and ComplianceImplementation Change Management
  22. 22. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. First Workload Kicking the Tires • Customer facing / business value • Small enough to get a quick win • Hard enough to learn something
  23. 23. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Security and Compliance Make the CISO your partner! • Security as a foundational principle • Automate as much as you can • Test! Then test again! • Review/translate/map security requirements • Challenge assumptions • Offer alternative mitigating controls
  24. 24. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Agile by Default Unless There is a Good Reason Not to • Individuals and interactions over process and tools • Working software over documentation • Customer collaboration over contract negotiation • Responding to change over following a plan Agile Principles
  25. 25. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. All of these reduce cycle time and allow builders to focus on product, quickly deploying and collecting feedback DevOps Promote and Enable Fast Feedback DevOps Principles Automate all things Eliminate handoffs Establish guardrails
  26. 26. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Development Practices DevOps based organizations with continuous delivery https://itrevolution.com/book/accelerate/ We found that, compared to low performers, high performers have: • 46 times more frequent code deployments • 440 times faster lead time from commit to deploy • 170 times faster mean time to recover from downtime • 5.0 times lower change failure rate (1/5 as likely for a change to fail)
  27. 27. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Recognize Success
  28. 28. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Building a Foundation
  29. 29. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Create a Cloud Center of Excellence (CCoE) Cloud Services or Cloud Center of Excellence Business Application Services Cloud Engineering Cloud Business office OperationsInfrastructure Security Enterprise Architecture Governance Training and Engagement Organizational Change Management Finance
  30. 30. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Building 2 Pizza Teams AWS Infrastructure Engineers Operations Engineers Lead Architect Security Engineers Application Engineers
  31. 31. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Dealing with Resistance FUD CONCERNDifferentiate Convince Educate Clarify or Overrule Analyze Research Offer Solution or Accept Risk
  32. 32. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Dealing with Resistance FUD CONCERNDifferentiate Convince Educate Clarify or Overrule Analyze Research Offer Solution or Accept RiskExecutive Sponsor
  33. 33. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Dealing with Resistance FUD CONCERNDifferentiate Convince Educate Clarify or Overrule Analyze Research Offer Solution or Accept RiskExecutive Sponsor Break glass in emergency situations only!
  34. 34. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Overcoming obstacles to adoption Don’t boil the ocean! • Deal with obstacles as they arise • Work with your Account Manager and TAM • Turn the solution into repeatable mechanisms as much as possible
  35. 35. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Educating the Organization Create opportunities for learning • Go to/organize an AWSome Day • Lunch and learn • Internal webinars • Host meetups • Organize hackathons • Demos • Stock a library with relevant books Set up a wiki • Links to video, blog, webinar, etc. • Links to books • Describe design and architecture • Create training material with video, text, graphics, etc. Shout it from the roof top • Webcast with executives and practitioners • Organize town hall meetings • Become a guest speaker at meetings • Have an open door policy • Talk to people • Speak at conferences Seek inspiration • Attend re:Invent • Attend summits, transformation days, etc. • Send people to conferences • Invite outside speakers
  36. 36. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Organize around outcomes Methods to Manage your Technology Portfolio PRODUCT Continuous Development Customer defines roadmap Measured by output & outcomes BUSINESS OBJECTIVE Maximize a strategic KPI Types of KPIs: Minimize waste, increase conversion Measured by outcomes PROJECT Pre-defined requirements scope and schedule Deliver what was planned Measured by output
  37. 37. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Hiring and Career Maps Partner with HR as early as possible • Cultivate the culture you want and hire accordingly • Hire the right talent – even if it costs more • Outsource things not core to your business • Create a career map for all affected job families
  38. 38. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Transparency and Communication Make transparency a core value Use information radiators, dashboards, expose data Pay attention to the rumor mill Dispel myths, use data Control the narrative Tell the story, celebrate wins, paint a picture Educate constantly Encourage discussion (but not of decisions already made) Foster curiosity Answer questions, use demos, invite participation
  39. 39. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Acceleration
  40. 40. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Scaling the Teams Team “Mitosis”
  41. 41. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Redesign Application/ Infrastructure Architecture App Code Development Full ALM /SDLC Integration Purchase COTS/ SaaS & licensing Manual Install & Setup Modify underlying Infrastructure Determine new platform Retain/ Revisit Manual Config Manual Deploy Manual Install Retire/ Decommission Discover/Assess/ Prioritize Applications Determine Migration Path Use Migration Tools Transition ProductionValidation Automate App Migration Patterns
  42. 42. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. ! Building Alliances What’s in it for each stakeholder?
  43. 43. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Coaching other Teams
  44. 44. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Re-Invention
  45. 45. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Chaos Engineering Infrastructure Switching Application People Chaos Engineering Team Tools Security Red Team Tools Break it to Make it Better
  46. 46. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. AI/ML Algorithms Insights Data Storage Analyze Alert Store S3 New Data Architecture
  47. 47. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Key Takeaways Think Big, Start Small, and Go Fast! • Have the courage to change • Know where you are going • Get help from partners and allies • Cultivate the culture you want • Challenge assumptions • Encourage experimentation
  48. 48. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Some Potential Next Steps 1. Start…build something on AWS 2. Read the AWS Enterprise Strategy blog 3. Organize or attend an AWSome Day 4. Attend AWS events near you 5. Go to re:Invent 6. Take training online Contact us, get started with a consultation from our architecture organization
  49. 49. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Recommended Books
  50. 50. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Books Written by AWS Strategy Team
  51. 51. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Jeff Bezos Founder and Chief Executive Officer Amazon.com, Inc. Invention comes in many forms and at many scales. The most radical and transformative of inventions are often those that empower others to unleash their creativity—to pursue their dreams.
  52. 52. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Thank You!

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