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IoT and AI Services in Healthcare | AWS Public Sector Summit 2017

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In this session we will overview the latest AWS Artificial Intelligence (AI) and Internet of Things (IoT) services and show examples of how these services are enabling transformative new capabilities in health care. Join us in exploring various architectures and discussing the art of the possible in how AI and IoT services can be applied in different scenarios. Listen to the inspiring story of how one AWS-savvy father is using Amazon Polly, Lex, and IoT buttons to create a verbal assistant for his autistic son. We’ll also hear how the American Heart Association is leveraging Amazon Alexa and Lex chat bots as part of a new initiative to engage communities and individuals through innovative new feature offerings. Learn More: https://aws.amazon.com/government-education/

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IoT and AI Services in Healthcare | AWS Public Sector Summit 2017

  1. 1. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. IoT and AI Services in Healthcare Anthony Nguyen Senior Big Data Consultant June 13, 2017
  2. 2. Agenda • What is IoT? • Customer examples of IoT on AWS in healthcare • How Alexa and AWS can help customers think big • Pollexy • American Heart Association’s story • Q+A
  3. 3. What exactly is IoT anyway? “The Internet of Things is the network of physical objects that contain embedded technology to communicate and sense or interact with their internal states or the external environment.”
  4. 4. Internet of Things (IoT) 26 billion connected units will be installed by 2020 Key factors include:  Lower price point of sensors, processors, and networking  Increased connectivity  Reducing cost of data storage and compute Sources: https://www.gartner.com/doc/3086918/market-guide-iot-platforms http://www.mckinsey.com/insights/business_technology/the_internet_of_things_the_value_of_digitizing_the_physical_world Economic value impact is estimated to be up to $11T by 2025  Large quantities of data to be analyzed and processed  Every industry vertical and domain expected to be impacted
  5. 5. The promise of the Internet of Things - Smarter products that get better with time - Processes that are more efficient and predictable - Closer relationship with your customers - Offerings that were not possible before
  6. 6. However… - Devices are hard to connect, manage - Things do not interoperate out of the box - Low signal-to-noise ratio in collected data - Applications and things do not always match
  7. 7. AWS IoT “Securely connect billions of devices to AWS, so they can interact with applications and other devices”
  8. 8. Heavy lifting with IoT Devices Network Security Data Collection Smarts 1
  9. 9. AWS IoT Fully managed cloud platform that lets connected devices easily and securely interact with cloud applications and other devices Devices Network Security Data Collection Smarts 1 Connect billions of devices Lightweight communication protocol X509 certificates DynamoDB, Amazon Kinesis, and S3 Trigger Lambda functions
  10. 10. AWS customers are connecting physical things to the cloud in every industry imaginable Healthcare and Life Sciences Municipal Infrastructure Smart Home Retail Manufacturing, Logistics, & Supply Chain Agriculture Education Automotive
  11. 11. AWS customers are connecting physical things to the cloud in every industry imaginable Healthcare and Life Sciences
  12. 12. Philips Healthcare Uses AWS IoT to collect and act on critical data across different devices Philips is a leading health-tech company, working to create a new era of connected and personalized digital health and care. With the addition of AWS IoT, we will greatly accelerate the pursuit of our vision by making it easy to acquire, process, and act on data from heterogeneous devices in real time.  The Philips HealthSuite digital platform analyzes and stores 15 PB of patient data gathered from 390 million imaging studies, medical records, and patient inputs.  Running on AWS provides the reliability, performance, and scalability that Philips needs to help protect patient data as its global digital platform grows at the rate of one petabyte per month. Jeroen Tas CEO Healthcare Informatics Solutions and Services, Philips ” “
  13. 13. Emory: The Healthy Aging Study The challenge: identify predictive AD biomarker during middle age (who, when) The opportunity: 100,000 patients as partners → the Emory Healthy Aging Study Extensive phenotyping of health — from MRI to mHealth Physiology patches, actigraphy meters, behavioral data scraping, off-body sensors…
  14. 14. How can Alexa help in healthcare?
  15. 15. High utility Low utility Doing Performs a task “Alexa, ask Scout to arm away mode.” “Away mode armed. You have 45 seconds to leave the house.” Searching Identifies specific info “Alexa, ask Vendor if there are Pearl Jam tickets available for this weekend.” “There are a limited number of tickets, ranging from $49 to $279.” Telling Provides a quick reference point “Alexa, tell me a cat fact.” “It is well known that dogs are superior to cats.” Browsing Gives info on a broad subject “Alexa, ask Amazon what’s on sale.” “The following items are on sale right now...”
  16. 16. CASE STUDY: OHIO HEALTH Case study: Ohio Health
  17. 17. How about Alexa without an Echo?
  18. 18. How about Alexa without an Echo?
  19. 19. Think of the possibilities!
  20. 20. Think of the possibilities!
  21. 21. Think of the possibilities!
  22. 22. Think of the possibilities!
  23. 23. Alexa + AWS Alexa Voice Services Amazon Echo Alexa Skills KitIoT Apps, Back End System, Big Data, Machine Learning, Storage Companion Apps Lambda AWS IoT Voice Control • Alexa - With the Alexa Skills Kit, you can easily build and add your own skills to Alexa. • AWS IoT manages the connection devices and integration with ASK, as well as other backend systems and companion apps. • Build skills for Alexa using AWS Lambda. Simply write the code and upload it as a Lambda function. • Alexa Voice Service brings voice- powered experiences to any connected devices. DeviceConnection
  24. 24. Introducing Amazon AI Bringing powerful artificial intelligence to all developers
  25. 25. Amazon Rekognition Image Recognition and Analysis Powered by Deep Learning 1
  26. 26. Amazon Rekognition: Images in, categories and facial analysis out Amazon Rekognition Car Outside Daytime Driving Objects & Scenes Female Smiling Sunglasses Faces
  27. 27. Amazon Rekognition: Recognize, search, & understand images Batch analysis Real-time analysis Low costContinually improving Easy to use
  28. 28. Amazon Polly Text to Speech Powered by Deep Learning
  29. 29. Amazon Polly: Text in, lifelike speech out Amazon Polly “The temperature in WA is 75°F” “The temperature in Washington is 75 degrees Fahrenheit”
  30. 30. Amazon Polly: Text in, lifelike speech out Returns an MP3 audio stream Unlimited replay Fully managedLightning fast responses
  31. 31. Amazon ALEXA (It’s what’s inside Alexa) Natural Language Understanding (NLU) & Automatic Speech Recognition (ASR) Powered by Deep Learning
  32. 32. Amazon Lex: Speech Recognition & Natural Language Understanding Amazon Lex Automatic Speech Recognition Natural Language Understanding “What’s the weather forecast?” Weather Forecast
  33. 33. Amazon Lex: Speech Recognition & Natural Language Understanding Amazon Lex Automatic Speech Recognition Natural Language Understanding “What’s the weather forecast?” “It will be sunny and 75°F” Weather Forecast
  34. 34. Amazon Lex: Build natural, conversational interactions in voice & text Integrated development in the AWS console Fully managed Trigger Lambda functions Continually improving ASR & NLU models Enterprise connectors Multi-step conversations
  35. 35. CASE STUDY: OHIO HEALTH Case study: Ohio Health
  36. 36. High utility Low utility Doing Performs a task “Alexa, ask Scout to arm away mode.” “Away mode armed. You have 45 seconds to leave the house.” Searching Identifies specific info “Alexa, ask Vendor if there are Pearl Jam tickets available for this weekend.” “There are a limited number of tickets, ranging from $49 to $279.” Telling Provides a quick reference point “Alexa, tell me a cat fact.” “It is well known that dogs are superior to cats.” Browsing Gives info on a broad subject “Alexa, ask Amazon what’s on sale.” “The following items are on sale right now...”
  37. 37. Think Big! Amazon Polly + Amazon Lex + Alexa = Pollexy
  38. 38. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. David Woody June 13, 2017 Advancing Our Mission on the Alexa and Amazon Lex Platforms The American Heart Association
  39. 39. David Woody, Director of Innovative Solutions Business Technology Advancing Our Mission on Alexa and Amazon Lex The American Heart Association
  40. 40. Our Mission To build healthier lives, free of cardiovascular diseases and stroke.
  41. 41. Who we are and what we do… The American Heart Association is the nation’s oldest and largest voluntary organization dedicated to fighting heart disease and stroke. Founded by six cardiologists in 1924, our organization now includes more than 22.5 million volunteers and supporters. We fund innovative research, fight for stronger public health policies, and provide critical tools and information to save and improve lives. Since 1949, the AHA has invested more than $4 billion in research to enhance our knowledge of cardiovascular diseases and stroke. Thirteen scientists funded by the American Heart Association have won Nobel Prizes, including nine for research we wholly or partially supported. The AHA’s ECC programs train more than 18 million people every year by educating healthcare providers, caregivers, and the general public.
  42. 42. Advancing our mission on Alexa and Amazon Lex The world is rapidly changing and we are constantly rethinking traditional approaches to reach people at the pace that they live their everyday lives. We are committed to the role that technology plays in enabling consumers, patients, and physicians to achieve better health outcomes and to further the mission of the AHA. • Ease of access to relevant AHA information • Frictionless engagement with the organization
  43. 43. The AHA on Alexa
  44. 44. The AHA on Alexa – CPR instructions Why this matters ...  Through this skill, we are able to reach people where they are — at home.  More than 350,000 out-of-hospital cardiac arrests happen annually in the United States, with a survival rate of about 11 percent.  Nearly 70 percent of these occur in the home.
  45. 45. The AHA on Amazon Lex We need to provide access to the vast scientific research of the American Heart Association via a personable, reliable, always-available solution. Our stakeholders are always looking for information via questions on health, nutrition, and events, that needs to be engaging and convenient by being highly accessible, even for accepting donations. Science Access to AHA research data requires a go-to resource for those seeking reliable heart- and stroke- related information. Engagement The tone and personality of the American Heart Association brand are brought to life via natural language conversations. Community AHA seeks to become an embedded member of the AHA community.
  46. 46. Community Fundraising Healthy Living Science Mission Our Vision 360º access to AHA information and services TRANSFORMATION
  47. 47. NEC (Service Center) Heart.org Content Fundraising DonateNow HW YM Social Events 3 Proofs of Concept Content areas • 7 major content areas • 8 additional top-level areas • Multiple sub-areas • Public & professional sites • 5 languages supported • ASA site • 5 major content areas • 250,000 calls annually (about 20,000 per month) • Additional volume of calls and emails going to ECC program • Primary donations site • 3 major fundraising events • Heart Walks • Youth Market events • Social events • Multiple other events
  48. 48. POC 1 : Heart Walk Events • The AHA engages nearly 1 million participants nationwide through our premier Heart Walk events, to further our mission of saving lives. • The Heart Walk is the AHA's premiere event designed to bring together communities, promote physical activity, and raise funds in the fight against this country's no. 1 and no. 5 killers, heart disease and stroke. • AHA sponsors nearly 300 Heart Walk events annually in the U.S., totaling nearly 1 million participants. • The Heart Walk is the largest fundraiser for the American Heart Association with 300 events nationwide raising $130M ($1.6B since it’s inception).
  49. 49. Our Approach The current process of registration… • Decidedly not frictionless • Manual completion of a standard web form • Multiple pages with multiple questions to comprehend and then answer per page Traditional optimizations efforts do not completely address the core issue… • The repeated need to read questions, comprehend what was asked, select an answer, and then type that answer creates a frictional event. • The introduction of a natural language engagement eliminates the need to read text, accelerates comprehension, and replaces manual input with speech. However, we did not want • A device-specific solution • A solution requiring an app Enter….Voice-activated Bot technology POC 1
  50. 50. AHA Heart Walk bot • Browser-based solution to register participants using text or speech • Participants provide details such as email address to look up and register with new teams • Decision trees are employed for different workflows: returning participant, starting new team, joining as an individual • Integrated with Teamraiser utilizing Luminate APIs via Lamda functions • Participant is presented with T&C to opt-in and a summary of input • Participants can confirm their information or request to edit certain input • Email notification is sent upon completion Key Features POC 1
  51. 51. Architecture Teamraiser 1. Heart Walk participants initiate registration on their phone or laptop 2. Amazon Lex recognizes that a registration request has been initiated 3. Amazon Lex asks the registrant a series of questions and collects the responses 4. Registration information is passed to Team Raiser via Luminate APIs 5. Registrant receives email confirmation and link to their unique participant center POC 1
  52. 52. Heart Walk Registration botPOC 1
  53. 53. HW botPOC 1
  54. 54. POC 2 : Healthy for Good Tracking
  55. 55. HFG tracking bot Demo
  56. 56. POC 3 : FAQ bot NEC (Service Center) Heart.org • 7 major content areas • 8 additional top-level areas • Multiple sub-areas • Public & professional sites • 5 languages supported • ASA site • 5 major content areas • 250,000 calls annually (about 20,000 per month) • Additional volume of calls and emails going to ECC program Content Areas • Fast, relevant answers • Natural Language search • Use of response cards to return more than text • Images • Links • Graphical elements; charts, graphs, infographics, etc. • Input and selection via buttons Potential • Geo-location elements • Sitecore profiles
  57. 57. FAQ bot on heart.org
  58. 58. FAQ bot on heart.org
  59. 59. FAQ bot on heart.org
  60. 60. Q+A Thank you! aanwin@amazon.com david.woody@heart.org

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