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Customizing Your Amazon Connect Contact Center (BAP309) - AWS re:Invent 2018

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Hear from Amazon Connect customers on how they seamlessly integrated their business applications with Amazon Connect using a combination of development tools and available AWS services. axialHealthcare demonstrates their HIPAA-compliant phone platform, built around Amazon Connect, which enables its clinical care team to increase provider and patient outreach efficiency, enhance client reporting, and improve provider and patient satisfaction while ensuring the safety of protected health information. Rackspace shares how they used the Amazon Connect Streams API to build a customized agent experience through a native desktop application to accommodate diverse agent configurations and multiple platforms.

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Customizing Your Amazon Connect Contact Center (BAP309) - AWS re:Invent 2018

  1. 1. � 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
  2. 2. � 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
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  5. 5. � 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Self-service configuration Dynamic, personal, & natural contact flows Open Platform AWS Services 100% cloud-based
  6. 6. � 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Build Replicate Innovate
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  31. 31. � 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
  32. 32. � 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
  33. 33. � 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
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  36. 36. � 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
  37. 37. � 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
  38. 38. Thank you! � 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. chrbergi@amazon.com kharvey@axialhealthcare.com kerry.bowley@ackspace.com Franco.lazzarino@rackspace.com
  39. 39. � 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

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