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Change at Scale

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Change at Scale: AWS Initiate Day Austin

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Change at Scale

  1. 1. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. CHANGE AT SCALE A N I N S I D E A N D O U T V I E W Hardik Bhatt, Leader, Digital Government, Amazon Web Services Former CIO, State of Illinois, and City of Chicago hvbhatt
  2. 2. Public Sector is significantly behind in technology and faces major challenges… Out of balance Cost Structure Retiring workforce 40+ years’ of technical debt Vulnerable Security Position Seamless engagement Customer <> Government Ease of doing business in and with the Government Unleash value of data Improve workforce productivity Secure personal information These challenges had caused lost opportunities for constituents to benefit from the power of their government… Manage retirements and attract millennials
  3. 3. Illinois implemented change at a large scale, and moved up from Bottom 4th to Top 3rd in digital states survey in 20 months… 20 years in 2 25 years in 2 2015 2017 Bottom 4th Top 3rd Top 5
  4. 4. 5 Key Steps for a Successful 21st Century Transformation Build a clear strategy and execute it Step 3 Step 4 Step 5Step 1 Step 2 Enable an innovative, borderless culture Jumpstart and deliver continuous wins Keep the customer at the center Keep an eye on the future
  5. 5. • Improve the business of IT • Improve the business of Government • Make Government Smarter • Customer Obsessed • Action oriented, but long term & big thinker • Innovation hungry Action Steps Leadership Characteristics Needed Build a clear strategy and execute it Step 3 Step 4 Step 5Step 1 Step 2 5 Key Steps for a Successful 21st Century Transformation
  6. 6. « We've had three big ideas at Amazon that we've stuck with for 24 years, and they're the reason we're successful: put the customer first, invent, and be patient » Jeff Bezos CEO, Amazon.com © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.6
  7. 7. • Catalyze the enterprise • Externalize the enterprise • Revitalize the enterprise • Accept innovation & risk • Collaborative leadership • Continuous learning • Community building Action Steps Leadership Characteristics Needed Build a clear strategy and execute it Step 3 Step 4 Step 5Step 1 Step 2 Enable an innovative, borderless culture 5 Key Steps for a Successful 21st Century Transformation
  8. 8. Two-pizzas teams Full ownership Full accountability Aligned incentives “DevOps”
  9. 9. • Bust bottlenecks • Find and act on gaps and opportunities • Decisiveness • Bias for smart action • Ability to deliver Action Steps Leadership Characteristics Needed Build a clear strategy and execute it Step 3 Step 4 Step 5Step 1 Step 2 Enable an innovative, borderless culture Jumpstart and deliver continuous wins 5 Key Steps for a Successful 21st Century Transformation
  10. 10. Louisville, KY Traffic Analysis
  11. 11. Chicago’s OpenGrid is a real-time situational awareness platform that lets citizens explore what’s happening around them using 600 public data sets.
  12. 12. • 50% reduction on road- maintenance costs. • 500% increase in residents downtown. • Ingests one million events per day and growing. • Connects city data with regional data for deeper insights. • Enables rapid testing of advanced predictive models. Kansas City, Missouri - Unified Smart City Platform
  13. 13. • Drive organization with Data • Innovation at the edges • Design Research • Challenges the status quo • Listener • Adaptive capacity Action Steps Leadership Characteristics Needed Build a clear strategy and execute it Step 3 Step 4 Step 5Step 1 Step 2 Enable an innovative, borderless culture Jumpstart and deliver continuous wins Keep the customer at the center 5 Key Steps for a Successful 21st Century Transformation
  14. 14. Machine Learning & Artificial Intelligence B i g D a t a MORE USERS BETTER PRODUCTS MORE DATA BETTER ANALYTICS A Flywheel for Data
  15. 15. GB TB PB ZB EB 95% of the data in the digital universe is unstructured. 70% of this is user- generated content . Unstructured data growth continues to be explosive. Source: IDC Big Data: Unconstrained Data Growth
  16. 16. • Enable a digital economy • Provide 21st century skillset • Enable startups • Knack of building partnerships • Good judgment Action Steps Leadership Characteristics Needed Build a clear strategy and execute it Step 3 Step 4 Step 5Step 1 Step 2 Enable an innovative, borderless culture Jumpstart and deliver continuous wins Keep the customer at the center Keep an eye on the future 5 Key Steps for a Successful 21st Century Transformation
  17. 17. Building an Alexa skill that anyone with an Amazon Echo device can use to: • Find information on food stamps in Georgia. • Perform simple inquiries like transferring an out-of-state license. • Acquire an early election ballot. • Register for a fishing license. State of Georgia – Alexa Voice Enabling Content
  18. 18. Keep an Eye on the Future
  19. 19. A 1 0 0 0 - M I L E J O U R N E Y B E G I N S W I T H O N E S T E P
  20. 20. T H A N K Y O U Hardik Bhatt, hvbhatt@amazon.com 847.846.4071 hvbhatt

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