In 2004, approximately 400 billion fax pages were sent. Twelve years later, it’s about 4% of that number. The pace of technological change is rapid, but most devices live in the field for 10 to 15 years. It’s hard to maintain competitive value in the face of constant technology improvement, but IoT is changing that. We’ll examine the architectures that allows AWS IoT customers like Pitney Bowes to connect devices to the cloud and enrich the client experience though personalized analytics and recommendations, automated supplies replenishment, and just-in-time self-service.