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AWS re:Invent 2016: Building the Future of DevOps with Amazon Web Services (DEV304)

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At Dynatrace, we challenged ourselves to build a virtual team member to help operations teams run large-scale cloud infrastructures. Think J.A.R.V.I.S. from Iron Man, but for operations. We built our cloud infrastructure on Amazon EC2, Elastic Load Balancing load balancers, and Auto Scaling groups for real-time scalability, Amazon Route 53 for instant customer access, Amazon Echo and Alexa for voice interaction, AWS Lambda for fast prototyping of the human-interaction layer, and Amazon DynamoDB for handling complex conversations. In this session, we will also discuss how we extend the service by using Amazon Machine Learning and AWS IoT to more naturally integrate our virtual assistant into the real world. Session sponsored by Dynatrace. This session sponsored by Dynatrace.

AWS Competency Partner

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AWS re:Invent 2016: Building the Future of DevOps with Amazon Web Services (DEV304)

  1. 1. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Alois Reitbauer, David Kennedy Dynatrace November 30, 2016 Building the Future of DevOps with Amazon Web Services DEV304
  2. 2. Who we are and what we do
  3. 3. Understand how DevOps moves to VoiceOps How to quickly prototype voice-driven applications How Alexa Voice Services enable new interaction models
  4. 4. …While you are still trying to understand and implement ChatOps, don’t forget that something even newer called VoiceOps (powered by Alexa) is already on the horizon... Jeff Barr, AWS Blog
  5. 5. DAVIS: Build a digital assistant
  6. 6. Why we built D.A.V.I.S
  7. 7. Customer Service 2% Merchandising 3% Operations 4% Project management 4% Product management 12% Usability 12% Marketing 12% Business Analysis 20% IT/development/infrastructure 24% Other 7% IN WHAT FUNCTIONAL AREA DO YOU FEEL YOU ARE UNDERSTAFFED THE MOST? Base: 64 eBusiness and channel strategy professionals (percentages do not total 100 because of rounding) Source: Forrester’s Q4 2015 Global eBusiness And Channel Strategy Professional Online Survey
  8. 8. Not everybody is a performance geek
  9. 9. But everybody knows how to ask a question
  10. 10. VoiceOps and ChatOps – Why it makes sense Integrate into “natural” environment Avoid media breaks for interactions Consolidated source of information Tools of Trade – Slack, HipChat, Amazon Echo
  11. 11. Challenges for VoiceOps
  12. 12. Commands vs. Real Conversations Proactive interactions – Actively drive a conversation Knowledge-based conversations – Enable eye-level interactions with the users Guided problem solving – Provide value in a conversation
  13. 13. Simple questions are complicated to answer •Which data sources do I need? •How can I access this data? •How to write a proper query? •Which assumptions do I want to test? •What are actionable insights? How is my business doing?
  14. 14. Optimize Customer Experience Modernize Operations Accelerate Innovation ChatOps VoiceOps D.A.V.I.S Big Data & Analytics Powered by AI Full Stack All-in-one platform Platform for natural language-based DevOps
  15. 15. Rapid Prototyping with Alexa Skills Kit and AWS Lambda
  16. 16. Define key interaction points
  17. 17. Start with the basic phrases
  18. 18. Use a generic intent loop
  19. 19. Extend using intent templates
  20. 20. Combine interactions using simple answers
  21. 21. Use Cases and Demo
  22. 22. The standup How are we doing from an operational perspective? Do I need to adjust the priorities of the team? Anything important for my team?
  23. 23. The digital product meeting CPO UXArchitectTeam Lead What should I prioritize on the roadmap? Do the new workflows improve user behavior? How should I prioritize all the open issues given limited resources? Will our architecture scale to user demand?
  24. 24. The boardroom Is our digital business growing? Are our digital processes working well for customers ? Are we meeting availability, technical requirements, and budget? Are customers adopting new functionalities as expected?
  25. 25. Get started today Go to: www.dynatrace.com/meet-davis Download D.A.V.I.S Get free access to the Dynatrace AI platform Start using D.A.V.I.S Extend with your own conversations
  26. 26. Thank you!
  27. 27. Remember to complete your evaluations!
  28. 28. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Building the Future of DevOps with Amazon Web Services David Kennedy @djameskennedy Alois Reitbauer @aloisreitbauer

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