SlideShare a Scribd company logo
1 of 34
Download to read offline
User Centered Design
approach in a Drupal
agency: keep calm and
carry on
Anna Hanchar
@anna.hanchar
Agenda 1 What is UCD
2
3
4
What is the challenge
Why UCD
What is our approach
5 Our steps to follow
6 How we test
7 Tips and tricks
1
2
3
4
Why UCD
What is UCD
What is the challenge
What is our approach
Agenda
5 Our steps to follow
6 How we test
7 Tips and tricks
User Centered Design
Early focus on users and tasks
Launch and Maintenance
Design and implementation
Conceptual design
Usability evaluation
1 What is UCD
2
3
4
Why UCD
What is the challenge
What is our approach
Agenda
5 Our steps to follow
6 How we test
7 Tips and tricks
Client is NOT the user
Client defines how a website should look like
UCD is the link
Connects end-user and client
Usable products that end-users love
Happy customers and
saved/earned money
1 What is UCD
2
3
4
What is the challenge
Why UCD
What is our approach
Agenda
5 Our steps to follow
6 How we test
7 Tips and tricks
The challenge is
How to sell it?!
• “Awesome UX comes naturally”
misconception
• Additional research/iterations/changes =
additional budget
• Client knows the best
1 What is UCD
2
3
4
What is the challenge
Why UCD
What is our approach
Agenda
5 Our steps to follow
6 How we test
7 Tips and tricks
Start early, walk together
• Sell the client a product design process as a
whole
• Include specification workshops in the project
scope
• Personas
• Customer journey
• Conversion goals
1 What is UCD
2
3
5
What is the challenge
Why UCD
Our steps to follow
Agenda
4 What is our approach
6 How we test
7 Tips and tricks
1. IA is essential
• Milestones (Header, Footer)
• Clear structure and visual feedback
2. Important parts of UX
• What are the most essential workflows?
• Notifications?
• Emails created and translated?
Image source: http://speckyboy.com/2011/03/31/10-essential-web-application-usability-guidelines/
3. Wireframes and prototype are
part of specification
4. Reduce to the max
4. Reduce to the max
Agenda 1 What is UCD
2
3
4
What is the challenge
Why UCD
What is our approach
5 Our steps to follow
6 How we test
7 Tips and tricks
We conduct UX tests
Remote moderated usability test
• Participants are at home or what suits them best
• Script via Google Forms
• VC Software
• Video and audio recording
We test
• Clickable prototype with the homepage designed
• Target users
• Go through tasks and think aloud
• Rate the experience before and after interaction
• Complete System Usability Scale
We do the homework
• Analysis of videos
• SUS and questionary results
Present results wisely
• Always propose a way how to solve a problem
• Wrap as nicely as possible and add some sugar
• Visualise
Results side effects
“Thank God you get this feedback, you made
me very happy just now!”
Agenda 1 What is UCD
2
3
4
What is the challenge
Why UCD
What is our approach
5 Our steps to follow
7 Tips and tricks
6 How we test
Test and research
• As early as possible
• The most important interactions
• Embrace as much as possible of user experience
Rules to follow
• Never conduct usability tests shortly before
launch
• UX researcher is not interaction designer
discuss the results together
• Improvements can be implemented in different
phases
Always improve
Have a hypothesis that a feature is not user friendly?
• Guerilla tests with a couple of people
• Elaborate a better solution
Login redesign
Work as a team
• Slack UX-channel
• Feedbacks of the team on (clickable) prototypes and designs
• Design critique is an input and not critique
• Share best practises and findings on Demofriday
It’s worth it!
• Save costs in the long run -> fewer change
requests
• User friendly solutions and high quality
• Happy customers
Contribute
Drupal features can be improved
Create a solution (for your client)
Contribute this to drupal.org
Error messages
https://github.com/AmazeeLabs/ife
Questions?
Drupalcamp London 2015

More Related Content

What's hot

[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...
[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...
[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...
UserZoom
 
How to Master UserZoom’s Latest Study Builder & Extract Meaningful UX Insights
How to Master UserZoom’s Latest Study Builder & Extract Meaningful UX InsightsHow to Master UserZoom’s Latest Study Builder & Extract Meaningful UX Insights
How to Master UserZoom’s Latest Study Builder & Extract Meaningful UX Insights
UserZoom
 

What's hot (20)

How growth teams are revolutionizing UX and product development
How growth teams are revolutionizing UX and product developmentHow growth teams are revolutionizing UX and product development
How growth teams are revolutionizing UX and product development
 
Data-driven design
Data-driven designData-driven design
Data-driven design
 
Essential Skills All Product Managers Must Master
Essential Skills All Product Managers Must MasterEssential Skills All Product Managers Must Master
Essential Skills All Product Managers Must Master
 
Continuous feedback matters how retros expose and fix problems
Continuous feedback matters  how retros expose and fix problemsContinuous feedback matters  how retros expose and fix problems
Continuous feedback matters how retros expose and fix problems
 
Innovating in the Enterprise: How Product Managers Can Deliver Ideas Faster
Innovating in the Enterprise: How Product Managers Can Deliver Ideas FasterInnovating in the Enterprise: How Product Managers Can Deliver Ideas Faster
Innovating in the Enterprise: How Product Managers Can Deliver Ideas Faster
 
Requirements are hypotheses: My experiences with Lean UX
Requirements are hypotheses: My experiences with Lean UXRequirements are hypotheses: My experiences with Lean UX
Requirements are hypotheses: My experiences with Lean UX
 
Leveraging Product Management and UX Teams to Build Great Products
Leveraging Product Management and UX Teams to Build Great ProductsLeveraging Product Management and UX Teams to Build Great Products
Leveraging Product Management and UX Teams to Build Great Products
 
How allstate is adopting a lean startup culture - with Pradeep Nayar
How allstate is adopting a lean startup culture - with Pradeep NayarHow allstate is adopting a lean startup culture - with Pradeep Nayar
How allstate is adopting a lean startup culture - with Pradeep Nayar
 
Introducing Agile to Product Teams
Introducing Agile to Product TeamsIntroducing Agile to Product Teams
Introducing Agile to Product Teams
 
Scrum - Product Owner
Scrum - Product OwnerScrum - Product Owner
Scrum - Product Owner
 
UX research at Napster: A Product Manager’s perspective
UX research at Napster: A Product Manager’s perspectiveUX research at Napster: A Product Manager’s perspective
UX research at Napster: A Product Manager’s perspective
 
[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...
[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...
[Product Release Highlight] Seamlessly Discover and Share Your User Experienc...
 
How to Master UserZoom’s Latest Study Builder & Extract Meaningful UX Insights
How to Master UserZoom’s Latest Study Builder & Extract Meaningful UX InsightsHow to Master UserZoom’s Latest Study Builder & Extract Meaningful UX Insights
How to Master UserZoom’s Latest Study Builder & Extract Meaningful UX Insights
 
UX in a Dual Track Agile World
UX in a Dual Track Agile WorldUX in a Dual Track Agile World
UX in a Dual Track Agile World
 
Adhitia Putra - Herawan My Agile, My Adventure
Adhitia Putra - Herawan My Agile, My AdventureAdhitia Putra - Herawan My Agile, My Adventure
Adhitia Putra - Herawan My Agile, My Adventure
 
UX in Action: IBM Watson
UX in Action: IBM WatsonUX in Action: IBM Watson
UX in Action: IBM Watson
 
10 Remote Testing Tips
10 Remote Testing Tips10 Remote Testing Tips
10 Remote Testing Tips
 
User testing: the agile way EFSD
User testing: the agile way EFSDUser testing: the agile way EFSD
User testing: the agile way EFSD
 
The User Journey - How to create and pitch
The User Journey - How to create and pitchThe User Journey - How to create and pitch
The User Journey - How to create and pitch
 
Key Ingredients for Successful Product Roadmaps
Key Ingredients for Successful Product RoadmapsKey Ingredients for Successful Product Roadmaps
Key Ingredients for Successful Product Roadmaps
 

Similar to Drupalcamp London 2015

The what, when, why and how of usability
The what, when, why and how of usabilityThe what, when, why and how of usability
The what, when, why and how of usability
SimpleUsability
 
User research independent study
User research independent studyUser research independent study
User research independent study
Dr. V Vorvoreanu
 
UX_Producer_Management31315_2
UX_Producer_Management31315_2UX_Producer_Management31315_2
UX_Producer_Management31315_2
Rachel Maple
 

Similar to Drupalcamp London 2015 (20)

Notes on usability testing
Notes on usability testingNotes on usability testing
Notes on usability testing
 
The what, when, why and how of usability
The what, when, why and how of usabilityThe what, when, why and how of usability
The what, when, why and how of usability
 
Intro to Lean UX with UserTesting
Intro to Lean UX with UserTestingIntro to Lean UX with UserTesting
Intro to Lean UX with UserTesting
 
Stc chandan patary_ua_testing _ stc
Stc chandan patary_ua_testing _ stcStc chandan patary_ua_testing _ stc
Stc chandan patary_ua_testing _ stc
 
Informed & Agile: Test Driven Design w/ Jon Innes
Informed & Agile: Test Driven Design w/ Jon InnesInformed & Agile: Test Driven Design w/ Jon Innes
Informed & Agile: Test Driven Design w/ Jon Innes
 
User research independent study
User research independent studyUser research independent study
User research independent study
 
Jan Moons at WUD16
Jan Moons at WUD16Jan Moons at WUD16
Jan Moons at WUD16
 
Basic Principles of Interface design
Basic Principles of Interface designBasic Principles of Interface design
Basic Principles of Interface design
 
Usability engineering Usability testing
Usability engineering Usability testingUsability engineering Usability testing
Usability engineering Usability testing
 
UX for E-learning: Designing the Learner Experience
UX for E-learning: Designing the Learner ExperienceUX for E-learning: Designing the Learner Experience
UX for E-learning: Designing the Learner Experience
 
Building Corporate UX Capabilities
Building Corporate UX CapabilitiesBuilding Corporate UX Capabilities
Building Corporate UX Capabilities
 
UX_Producer_Management31315_2
UX_Producer_Management31315_2UX_Producer_Management31315_2
UX_Producer_Management31315_2
 
Why Are You Roadmapping?
Why Are You Roadmapping?Why Are You Roadmapping?
Why Are You Roadmapping?
 
UXPADC UX 101 - UX Strategy
UXPADC UX 101 - UX Strategy UXPADC UX 101 - UX Strategy
UXPADC UX 101 - UX Strategy
 
USABILITY TESTING TO IMPROVE USER EXPERIENCE
USABILITY  TESTING TO  IMPROVE USER EXPERIENCEUSABILITY  TESTING TO  IMPROVE USER EXPERIENCE
USABILITY TESTING TO IMPROVE USER EXPERIENCE
 
NORCAT Entrepreneurship 101 - "Product Development" featuring Dave Peres & Ro...
NORCAT Entrepreneurship 101 - "Product Development" featuring Dave Peres & Ro...NORCAT Entrepreneurship 101 - "Product Development" featuring Dave Peres & Ro...
NORCAT Entrepreneurship 101 - "Product Development" featuring Dave Peres & Ro...
 
The agency's guide to effective user research
The agency's guide to effective user researchThe agency's guide to effective user research
The agency's guide to effective user research
 
Lean Startup 301
Lean Startup 301Lean Startup 301
Lean Startup 301
 
Lean UX principles
Lean UX principlesLean UX principles
Lean UX principles
 
UX STRAT USA 2021: Jane Davis, Zoom
UX STRAT USA 2021: Jane Davis, ZoomUX STRAT USA 2021: Jane Davis, Zoom
UX STRAT USA 2021: Jane Davis, Zoom
 

More from Amazee Labs

Sonova.com building multilingual and multidomain drupal website
Sonova.com building multilingual and multidomain drupal websiteSonova.com building multilingual and multidomain drupal website
Sonova.com building multilingual and multidomain drupal website
Amazee Labs
 
Strategy Session (DrupalCamp CO)
Strategy Session (DrupalCamp CO)Strategy Session (DrupalCamp CO)
Strategy Session (DrupalCamp CO)
Amazee Labs
 
Amazee web expresso 2 2014
Amazee web expresso 2 2014Amazee web expresso 2 2014
Amazee web expresso 2 2014
Amazee Labs
 
Web express-drupal-8
Web express-drupal-8Web express-drupal-8
Web express-drupal-8
Amazee Labs
 
Logging with Elasticsearch, Logstash & Kibana
Logging with Elasticsearch, Logstash & KibanaLogging with Elasticsearch, Logstash & Kibana
Logging with Elasticsearch, Logstash & Kibana
Amazee Labs
 
Web Expresso: Drupal 8 - What's new
Web Expresso: Drupal 8 - What's newWeb Expresso: Drupal 8 - What's new
Web Expresso: Drupal 8 - What's new
Amazee Labs
 
Translation Management
Translation ManagementTranslation Management
Translation Management
Amazee Labs
 
Drupal High Availability High Performance 2012
Drupal High Availability High Performance 2012Drupal High Availability High Performance 2012
Drupal High Availability High Performance 2012
Amazee Labs
 

More from Amazee Labs (20)

Marketingtag17 - Master Class "Digital Survival Guide"
Marketingtag17 - Master Class "Digital Survival Guide"Marketingtag17 - Master Class "Digital Survival Guide"
Marketingtag17 - Master Class "Digital Survival Guide"
 
WebExpresso Agiles Projektmanagement 03/03/2016
WebExpresso Agiles Projektmanagement 03/03/2016WebExpresso Agiles Projektmanagement 03/03/2016
WebExpresso Agiles Projektmanagement 03/03/2016
 
Drupal 8 deeper dive
Drupal 8 deeper diveDrupal 8 deeper dive
Drupal 8 deeper dive
 
How to run a successful Drupal shop
How to run a successful Drupal shopHow to run a successful Drupal shop
How to run a successful Drupal shop
 
Messbarkeit seo performance
Messbarkeit seo performance Messbarkeit seo performance
Messbarkeit seo performance
 
Sonova.com building multilingual and multidomain drupal website
Sonova.com building multilingual and multidomain drupal websiteSonova.com building multilingual and multidomain drupal website
Sonova.com building multilingual and multidomain drupal website
 
WebExpresso - Switch the Switch
WebExpresso - Switch the SwitchWebExpresso - Switch the Switch
WebExpresso - Switch the Switch
 
My Job Is Harder Than Yours (D4D Boston 2014)
My Job Is Harder Than Yours (D4D Boston 2014)My Job Is Harder Than Yours (D4D Boston 2014)
My Job Is Harder Than Yours (D4D Boston 2014)
 
Strategy Session (DrupalCamp CO)
Strategy Session (DrupalCamp CO)Strategy Session (DrupalCamp CO)
Strategy Session (DrupalCamp CO)
 
Amazee web expresso 2 2014
Amazee web expresso 2 2014Amazee web expresso 2 2014
Amazee web expresso 2 2014
 
Web express-drupal-8
Web express-drupal-8Web express-drupal-8
Web express-drupal-8
 
Logging with Elasticsearch, Logstash & Kibana
Logging with Elasticsearch, Logstash & KibanaLogging with Elasticsearch, Logstash & Kibana
Logging with Elasticsearch, Logstash & Kibana
 
Manage and Deploy your sites with Drush
Manage and Deploy your sites with DrushManage and Deploy your sites with Drush
Manage and Deploy your sites with Drush
 
Overwriting code in Drupal
Overwriting code in DrupalOverwriting code in Drupal
Overwriting code in Drupal
 
Web Expresso: Drupal 8 - What's new
Web Expresso: Drupal 8 - What's newWeb Expresso: Drupal 8 - What's new
Web Expresso: Drupal 8 - What's new
 
There are no bad clients, just bad project managers
There are no bad clients, just bad project managersThere are no bad clients, just bad project managers
There are no bad clients, just bad project managers
 
Translation Management
Translation ManagementTranslation Management
Translation Management
 
Drupal High Availability High Performance 2012
Drupal High Availability High Performance 2012Drupal High Availability High Performance 2012
Drupal High Availability High Performance 2012
 
Drupal für Entwickler
Drupal für EntwicklerDrupal für Entwickler
Drupal für Entwickler
 
Responsive Web Design - Ein Überblick
Responsive Web Design - Ein ÜberblickResponsive Web Design - Ein Überblick
Responsive Web Design - Ein Überblick
 

Recently uploaded

Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
panagenda
 

Recently uploaded (20)

Easier, Faster, and More Powerful – Notes Document Properties Reimagined
Easier, Faster, and More Powerful – Notes Document Properties ReimaginedEasier, Faster, and More Powerful – Notes Document Properties Reimagined
Easier, Faster, and More Powerful – Notes Document Properties Reimagined
 
ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...
ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...
ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...
 
IESVE for Early Stage Design and Planning
IESVE for Early Stage Design and PlanningIESVE for Early Stage Design and Planning
IESVE for Early Stage Design and Planning
 
A Business-Centric Approach to Design System Strategy
A Business-Centric Approach to Design System StrategyA Business-Centric Approach to Design System Strategy
A Business-Centric Approach to Design System Strategy
 
Speed Wins: From Kafka to APIs in Minutes
Speed Wins: From Kafka to APIs in MinutesSpeed Wins: From Kafka to APIs in Minutes
Speed Wins: From Kafka to APIs in Minutes
 
How Red Hat Uses FDO in Device Lifecycle _ Costin and Vitaliy at Red Hat.pdf
How Red Hat Uses FDO in Device Lifecycle _ Costin and Vitaliy at Red Hat.pdfHow Red Hat Uses FDO in Device Lifecycle _ Costin and Vitaliy at Red Hat.pdf
How Red Hat Uses FDO in Device Lifecycle _ Costin and Vitaliy at Red Hat.pdf
 
Optimizing NoSQL Performance Through Observability
Optimizing NoSQL Performance Through ObservabilityOptimizing NoSQL Performance Through Observability
Optimizing NoSQL Performance Through Observability
 
Unpacking Value Delivery - Agile Oxford Meetup - May 2024.pptx
Unpacking Value Delivery - Agile Oxford Meetup - May 2024.pptxUnpacking Value Delivery - Agile Oxford Meetup - May 2024.pptx
Unpacking Value Delivery - Agile Oxford Meetup - May 2024.pptx
 
Using IESVE for Room Loads Analysis - UK & Ireland
Using IESVE for Room Loads Analysis - UK & IrelandUsing IESVE for Room Loads Analysis - UK & Ireland
Using IESVE for Room Loads Analysis - UK & Ireland
 
Enterprise Knowledge Graphs - Data Summit 2024
Enterprise Knowledge Graphs - Data Summit 2024Enterprise Knowledge Graphs - Data Summit 2024
Enterprise Knowledge Graphs - Data Summit 2024
 
WebAssembly is Key to Better LLM Performance
WebAssembly is Key to Better LLM PerformanceWebAssembly is Key to Better LLM Performance
WebAssembly is Key to Better LLM Performance
 
Microsoft CSP Briefing Pre-Engagement - Questionnaire
Microsoft CSP Briefing Pre-Engagement - QuestionnaireMicrosoft CSP Briefing Pre-Engagement - Questionnaire
Microsoft CSP Briefing Pre-Engagement - Questionnaire
 
Google I/O Extended 2024 Warsaw
Google I/O Extended 2024 WarsawGoogle I/O Extended 2024 Warsaw
Google I/O Extended 2024 Warsaw
 
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
 
The Metaverse: Are We There Yet?
The  Metaverse:    Are   We  There  Yet?The  Metaverse:    Are   We  There  Yet?
The Metaverse: Are We There Yet?
 
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
 
WSO2CONMay2024OpenSourceConferenceDebrief.pptx
WSO2CONMay2024OpenSourceConferenceDebrief.pptxWSO2CONMay2024OpenSourceConferenceDebrief.pptx
WSO2CONMay2024OpenSourceConferenceDebrief.pptx
 
Linux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdf
Linux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdfLinux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdf
Linux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdf
 
TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...
TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...
TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...
 
What's New in Teams Calling, Meetings and Devices April 2024
What's New in Teams Calling, Meetings and Devices April 2024What's New in Teams Calling, Meetings and Devices April 2024
What's New in Teams Calling, Meetings and Devices April 2024
 

Drupalcamp London 2015

  • 1. User Centered Design approach in a Drupal agency: keep calm and carry on Anna Hanchar @anna.hanchar
  • 2. Agenda 1 What is UCD 2 3 4 What is the challenge Why UCD What is our approach 5 Our steps to follow 6 How we test 7 Tips and tricks
  • 3. 1 2 3 4 Why UCD What is UCD What is the challenge What is our approach Agenda 5 Our steps to follow 6 How we test 7 Tips and tricks
  • 4. User Centered Design Early focus on users and tasks Launch and Maintenance Design and implementation Conceptual design Usability evaluation
  • 5. 1 What is UCD 2 3 4 Why UCD What is the challenge What is our approach Agenda 5 Our steps to follow 6 How we test 7 Tips and tricks
  • 6. Client is NOT the user Client defines how a website should look like
  • 7. UCD is the link Connects end-user and client Usable products that end-users love Happy customers and saved/earned money
  • 8. 1 What is UCD 2 3 4 What is the challenge Why UCD What is our approach Agenda 5 Our steps to follow 6 How we test 7 Tips and tricks
  • 9. The challenge is How to sell it?! • “Awesome UX comes naturally” misconception • Additional research/iterations/changes = additional budget • Client knows the best
  • 10. 1 What is UCD 2 3 4 What is the challenge Why UCD What is our approach Agenda 5 Our steps to follow 6 How we test 7 Tips and tricks
  • 11. Start early, walk together • Sell the client a product design process as a whole • Include specification workshops in the project scope • Personas • Customer journey • Conversion goals
  • 12. 1 What is UCD 2 3 5 What is the challenge Why UCD Our steps to follow Agenda 4 What is our approach 6 How we test 7 Tips and tricks
  • 13. 1. IA is essential • Milestones (Header, Footer) • Clear structure and visual feedback
  • 14. 2. Important parts of UX • What are the most essential workflows? • Notifications? • Emails created and translated? Image source: http://speckyboy.com/2011/03/31/10-essential-web-application-usability-guidelines/
  • 15. 3. Wireframes and prototype are part of specification
  • 16. 4. Reduce to the max
  • 17. 4. Reduce to the max
  • 18. Agenda 1 What is UCD 2 3 4 What is the challenge Why UCD What is our approach 5 Our steps to follow 6 How we test 7 Tips and tricks
  • 19. We conduct UX tests Remote moderated usability test • Participants are at home or what suits them best • Script via Google Forms • VC Software • Video and audio recording
  • 20. We test • Clickable prototype with the homepage designed • Target users • Go through tasks and think aloud • Rate the experience before and after interaction • Complete System Usability Scale
  • 21. We do the homework • Analysis of videos • SUS and questionary results
  • 22. Present results wisely • Always propose a way how to solve a problem • Wrap as nicely as possible and add some sugar • Visualise
  • 23. Results side effects “Thank God you get this feedback, you made me very happy just now!”
  • 24. Agenda 1 What is UCD 2 3 4 What is the challenge Why UCD What is our approach 5 Our steps to follow 7 Tips and tricks 6 How we test
  • 25. Test and research • As early as possible • The most important interactions • Embrace as much as possible of user experience
  • 26. Rules to follow • Never conduct usability tests shortly before launch • UX researcher is not interaction designer discuss the results together • Improvements can be implemented in different phases
  • 27. Always improve Have a hypothesis that a feature is not user friendly? • Guerilla tests with a couple of people • Elaborate a better solution
  • 29. Work as a team • Slack UX-channel • Feedbacks of the team on (clickable) prototypes and designs • Design critique is an input and not critique • Share best practises and findings on Demofriday
  • 30. It’s worth it! • Save costs in the long run -> fewer change requests • User friendly solutions and high quality • Happy customers
  • 31. Contribute Drupal features can be improved Create a solution (for your client) Contribute this to drupal.org