Magento RMA System by Amasty. User Guide.

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Equip your store with a powerful RMA system. Create numerous custom request types and statuses. Provide visitors with advanced return/exchange opportunities and enhance their shopping experience.

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Magento RMA System by Amasty. User Guide.

  1. 1. Page 1 RMA Support: http://amasty.com/contacts/ Magento Extension User Guide Official extension page: RMA User Guide: RMA
  2. 2. Table of contents: 1. General Settings ………………….……………………………….…… 3 2. Status Management…………..………………………………….…… 6 3. Request Management …………….……………………………..... 10 4. Email Templates Settings ………….………………………….….. 19 5. Frontend Examples ………….……………….………………….….. 21 Page 2Support: http://amasty.com/contacts/ User Guide: RMA
  3. 3. Page 3Support: http://amasty.com/contacts/ Here you can enable RMA requests for particular items. 1. General Settings User Guide: RMA Please go to admin panel -> System -> Configuration -> RMA to manage the extension settings. Specify the time period within which customers will be able to create an RMA request.
  4. 4. Page 4Support: http://amasty.com/contacts/ Allow guest visitors to create RMA requests. Switch this setting to “Yes” to enable print labels for RMA items. 1. General Settings User Guide: RMA Specify shipping address and the confirmation text.
  5. 5. Page 5Support: http://amasty.com/contacts/ In this tab you can add new conditions, reasons and resolutions displayed to customers when they create RMA requests. 1. General Settings User Guide: RMA Here you can specify RMA Department name and email as well as to choose whether to notify customers and admins by email.
  6. 6. Page 6Support: http://amasty.com/contacts/ To view already existing request statuses or create a new one please go to: Sales->RMA->Statuses 2. Status Management User Guide: RMA Click on any status on the grid to view and edit its settings.
  7. 7. Page 7 Support: http://amasty.com/contacts/ 2. Status Management Specify the order number for each status you create to easily manage them. Here you can specify status name and choose the email template. User Guide: RMA
  8. 8. Page 8 Support: http://amasty.com/contacts/ 2. Status Management Specify status labels for each store view. User Guide: RMA
  9. 9. Page 9Support: http://amasty.com/contacts/ 2. Status Management You can select a custom email template for each particular store view. User Guide: RMA
  10. 10. Page 10 Support: http://amasty.com/contacts/ 3. Request Management To view and edit all RMA requests please go to: Sales->RMA->Requests User Guide: RMA
  11. 11. Page 11 Support: http://amasty.com/contacts/ 3. Request Management Click on the order id number or customer name to be redirected to the Order View page or Customer Information page. User Guide: RMA View the request history and create new comments.
  12. 12. Page 12 Support: http://amasty.com/contacts/ 3. Request Management Attach additional files to your comment. Change the request status. User Guide: RMA
  13. 13. User Guide: RMA Page 13 Support: http://amasty.com/contacts/ 3. Request Management Here you’ll see the product for which the RMA request has been created. You can manually edit its quantity if needed.
  14. 14. User Guide: RMA Page 14Support: http://amasty.com/contacts/ 3. Request Management You can create notes for each RMA request for internal use.
  15. 15. User Guide: RMA Page 15Support: http://amasty.com/contacts/ 3. Request Management Click here to generate the shipping label for RMA request. Here is the example of a print label.
  16. 16. User Guide: RMA Page 16Support: http://amasty.com/contacts/ 3. Request Management Click on the RMA tab. To see RMA info in the Order Page please go to: Sales ->Orders and click on the order you are interested in.
  17. 17. User Guide: RMA Page 17Support: http://amasty.com/contacts/ 3. Request Management Here you’ll find the same information like on the Requests tab. Click on this button to create an RMA request from admin panel.
  18. 18. User Guide: RMA Page 18Support: http://amasty.com/contacts/ 3. Request Management Here you can create the RMA request from admin panel.
  19. 19. User Guide: RMA Page 19Support: http://amasty.com/contacts/ 4. Email Templates To create a new email template please go to: System -> Transactional Emails Click here to create a new template.
  20. 20. User Guide: RMA Page 20Support: http://amasty.com/contacts/ 4. Email Templates Please click here to load the necessary default status.
  21. 21. User Guide: RMA Page 21Support: http://amasty.com/contacts/ 5. Frontend Examples To view RMA history or make a new request customer should click on the My Returns tab on the account page.
  22. 22. User Guide: RMA Page 22Support: http://amasty.com/contacts/ 5. Frontend Examples Here guest visitor needs to specify his/her order id and email address. To create an RMA request guest customer should click on the ‘Orders and Returns’ link in the store footer.
  23. 23. User Guide: RMA Thank you! Your feedback is absolutely welcome! Page 25 Should you have any questions or feature suggestions, please contact us at: http://amasty.com/contacts/ Support: http://amasty.com/contacts/

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