INTERNAL QUALITY           ASSURANCE:           LESSONS LEARNED                            Quality Education & Training:Su...
• Exceptionality (Excellence)  Exceeding high standards / passing  required standard• Consistency: Exhibited through zero ...
• Ensure Effective Operation• Accountability, to external parties (value for  money)• Control: Achievement of quality with...
QA is about Fitness for PurposeAre we doing what we supposed to be doing in an               acceptable way? Does the HEI ...
• Ensure the utilization of assessment  results in adjusting institutional plans• Importance of assessing outcomes  agains...
Clearly defined Mission, Goals, Objectives, andKPIs (as appropriate), and defined measurablelearning outcomes for academic...
Internal Feedback Mechanism : Pervasive,  involvingAll stakeholdersAll programs & ServicesAll academic units & Admin, acad...
External feedback Mechanism: Means to collect feedback from experts, employers, and alumni, for future development & impro...
Internal Reflection Mechanism:Means to react to internal & externalrecommendations for improvement             Quality Edu...
• Evidence-Based: Documentation of information  Data gathered  Results of analysis  Actions taken                Quality E...
Effective means of data collection, analysis andstorageInvolve:        Heads of units                Database Expert      ...
Develop mechanism for utilizing results• Formulation of recommendations• Developing       APPROVED Action Plan with   reso...
• Review the QA SYSTEM ITSELF•   Are we asking the right questions?    to the right stakeholders?     frequent enough?• Is...
To indicate your satisfaction with university services, please markthe appropriate box in response to each of the items be...
Please indicate your satisfaction with various library services, byputting () in the appropriate boxes below             ...
Establish QA Unit within Organization Structureto report directly to the CEODevelop QA MANUAL , describing:     •    What ...
Consider           Inputs,                Process, and                       Outcomes                Quality Education & T...
Quality Education & Training:  Towards a Better Future
Area: Inputs                                                                                       Utilization to Improve ...
Area: Process                                                                                    Utilization to Improve   ...
Area: Outcomes                                             Time                         Utilization to Improve        Area...
Element                        Tools of Assess/Evaluation                                                                 ...
What Triggered Change                            •Faculty dissatisfaction with                             the degree of e...
Keys to SuccessCommitment of       Upper Administration       Faculty                  Quality Education & Training:    ...
Keys to SuccessAuthority• Ensure having well-staffed QA Unit• QA unit report directly to CEO,   with appropriate authority...
Keys to SuccessTrustFaculty & Staff need to be assured that assessment is not a Threat to them.  It is rather means of imp...
Keys to SuccessPervasiveness across the institutionInvolve ALL relevant Stakeholders in : Setting goals, objectives deve...
Keys to SuccessPlanningBased on strategic plan, and its related goals &objectives (for each program, service, unit): Devel...
Keys to Success  TechnologyIncrease use of technology On-line standardized formats for feedback                  Quality E...
X                            Quality Education & Training:      Towards a Better Future
Keys to Success Timing & FrequencyChoose appropriate timing & frequencyFor student feedback: make it a condition to announ...
Keys to SuccessTransparencyConduct CRITICAL analysisDo NOT hide WeaknessesPresent remedial actions taken                  ...
Keys to Success• Closing the LoopMaking use of the results in    Planning & provision of resources, to ensure    continuou...
Keys to SuccessDocumentation• Ensure Documentation of Internal  QA Processes   Essential for External Review              ...
Keys to SuccessContinuity• Continue monitoring as scheduled• Do not do it just for Accreditation!!                  Qualit...
Keys to Success• Review the QA System itself Are we doing it right? Asking the right questions      to the right people   ...
CommitmentAuthorityPervasivenessTrustCommunicationSimplicityTechnologyTransparencyDocumentationContinuity                Q...
Badr Aboul-Ela – Badr.Aboulela@mohesr.gov.ae               Quality Education & Training:                 Towards a Better ...
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QAAET Conference - Internal Quality Assurance - Bader Aboul-Ela

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Keynote Presentation by Prof. Bader Aboul-Ela at the First Quality Assurance Authority for Education and Training - 9 & 10 February 2011 - Bahrain

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QAAET Conference - Internal Quality Assurance - Bader Aboul-Ela

  1. 1. INTERNAL QUALITY ASSURANCE: LESSONS LEARNED Quality Education & Training:Sunday, February 13, 2011 1 Towards a Better Future
  2. 2. • Exceptionality (Excellence) Exceeding high standards / passing required standard• Consistency: Exhibited through zero defects• Fitness for purpose: Product or service meets the stated purpose Quality Education & Training: Towards a Better Future
  3. 3. • Ensure Effective Operation• Accountability, to external parties (value for money)• Control: Achievement of quality with existing resources• Competitiveness• Basis for Continuous Improvement (most used by HEIs)• Required for External Evaluation of QAA Quality Education & Training: Towards a Better Future
  4. 4. QA is about Fitness for PurposeAre we doing what we supposed to be doing in an acceptable way? Does the HEI function in a way that enables it to achieve its set goals & objectives? Mission-driven Operation Quality Education & Training: Towards a Better Future
  5. 5. • Ensure the utilization of assessment results in adjusting institutional plans• Importance of assessing outcomes against target levels Quality Education & Training: Towards a Better Future
  6. 6. Clearly defined Mission, Goals, Objectives, andKPIs (as appropriate), and defined measurablelearning outcomes for academic programsInternal Feedback Mechanism : Pervasive, involvingAll stakeholdersAll programs & ServicesAll academic units & Admin, academic and student support units Quality Education & Training: Towards a Better Future
  7. 7. Internal Feedback Mechanism : Pervasive, involvingAll stakeholdersAll programs & ServicesAll academic units & Admin, academic and student support units Quality Education & Training: Towards a Better Future
  8. 8. External feedback Mechanism: Means to collect feedback from experts, employers, and alumni, for future development & improvement Quality Education & Training: Towards a Better Future
  9. 9. Internal Reflection Mechanism:Means to react to internal & externalrecommendations for improvement Quality Education & Training: Towards a Better Future
  10. 10. • Evidence-Based: Documentation of information Data gathered Results of analysis Actions taken Quality Education & Training: Towards a Better Future
  11. 11. Effective means of data collection, analysis andstorageInvolve: Heads of units Database Expert IT experts Statistician Quality Education & Training: Towards a Better Future
  12. 12. Develop mechanism for utilizing results• Formulation of recommendations• Developing APPROVED Action Plan with resources, timeline, and individual responsibilities (involve unit heads)•• Monitoring of Progress Quality Education & Training: Towards a Better Future
  13. 13. • Review the QA SYSTEM ITSELF• Are we asking the right questions? to the right stakeholders? frequent enough?• Is the QA system easily implementable? MAKE IT SIMPLE Quality Education & Training: Towards a Better Future
  14. 14. To indicate your satisfaction with university services, please markthe appropriate box in response to each of the items below. 1 2 3 4 5 Service Very poor Poor Satisfactory Good Excellent1 Classrooms and laboratories2 Library3 Sports facilities4 Academic advising5 Food Services6 Health Services Quality Education & Training: Towards a Better Future
  15. 15. Please indicate your satisfaction with various library services, byputting () in the appropriate boxes below 1 2 3 4 5 Service Very poor Poor Satisfactory Good Excellent 1 Library space 2 IT availability within library 3 Adequacy of books & references 4 Currency of books & references Adequacy of databases and 5 periodicals Access to library resources from 6 off-campus 7 Printing & photocopying facilities 8 Help provided by library staff Quality Education & Training: Towards a Better Future
  16. 16. Establish QA Unit within Organization Structureto report directly to the CEODevelop QA MANUAL , describing: • What to be evaluated ? • When? • By whom? • How ? Effective utilization of results (Closing the loop) Continuous monitoring of progress Quality Education & Training: Towards a Better Future
  17. 17. Consider Inputs, Process, and Outcomes Quality Education & Training: Towards a Better Future
  18. 18. Quality Education & Training: Towards a Better Future
  19. 19. Area: Inputs Utilization to Improve Area Procedure / Tool Time Frame Responsible EffectivenessAcademic Periodic Self-Assessment and Annually Vice Chancellors Improve Curriculum and ServicesPrograms Internal Audits National Accreditation by TheAcademic The Vice Ministry of Higher Education Five years Improve Curriculum and ServicesPrograms Chancellors and Scientific Research, UAECurriculum External Evaluation / Report As needed Dean and Chair Develop Curriculum Program Advisory Board /Curriculum Annually Dean and Chair Develop Curriculum Meetings and Reports Student Evaluation, Instructor At the end of To Improve Delivery of Material &Courses Evaluation, Review by Reports every Dean and Chair Faculty Evaluation and Forms Semester AssessmentLibrary Evaluation Form Annually Service Improvement Committee AssessmentIT Services Evaluation Form Annually Service Improvement Committee Quality Education & Training: Towards a Better Future
  20. 20. Area: Process Utilization to Improve Area Procedure / Tool Time Frame Responsible Effectiveness Advisor Every For advising & course planStudents’ Files Evaluation/Advisor Advisor semester offerings Report Student Satisfaction Dean and For Improving AdvisingAdvising services Annually / Survey Chair Services AssessmentStudent Services Evaluation Form Annually Service Improvement Committee At the End of Student Evaluation / Dean andInstructional delivery every To Improve Delivery of Material Evaluation Form Chair Semester College of Gradate StudiesResearch Projects and Chair and Audit and Evaluation Annually and Research Evaluation,Units Dean Faculty Promotion AssessmentWebsite Quality Evaluation form Annually Service Improvement Committee Quality Education & Training: Towards a Better Future
  21. 21. Area: Outcomes Time Utilization to Improve Area Procedure / Tool Responsibility Frame Effectiveness International Accreditation Chairs and Improve curriculumAcademic Programs Five years (ABET, AACSB, Deans and services WFME, etc.)Graduate Follow-up CASTO, IR Career advising/Employment Annually Survey Unit Career Service OfficeEmployer satisfactionGraduate Employer Revision & Update ofEmployment Satisfaction Annually IR Unit CurriculumEmployer satisfaction Survey Quality Education & Training: Towards a Better Future
  22. 22. Element Tools of Assess/Evaluation Analysis of outcome achievement (Institutional Research)Development of objectives, curriculum, teaching Employers Survey Alumni Survey External Evaluation Reports & learning tools & methods Program Advisory Board Consultation Sem. 8 Student Exit Survey Sem. 7 Summative Test Graduation Project Phase II Sem. 6 Internship Sem. 5 Formative Test Sem. 4 Student Portfolio Phase I Course Evaluation by faculty Sem. 3 Course Evaluation by Students Sem. 2 Midterm exam Quizzes Semester 1 Project Report and Essay Presentation Quality Education & Training: Towards a Better Future
  23. 23. What Triggered Change •Faculty dissatisfaction with the degree of engagement in policy making •Complaints about chairperson selection Action/ImprovementAnalyses & Follow up Faculty Introduce scheme for Engagement chairperson election by faculty Assessment / indicators •Faculty satisfaction with the process •Chairperson performance •Department performance Quality Education & Training: Towards a Better Future
  24. 24. Keys to SuccessCommitment of Upper Administration Faculty Quality Education & Training: Towards a Better Future
  25. 25. Keys to SuccessAuthority• Ensure having well-staffed QA Unit• QA unit report directly to CEO, with appropriate authority Quality Education & Training: Towards a Better Future
  26. 26. Keys to SuccessTrustFaculty & Staff need to be assured that assessment is not a Threat to them. It is rather means of improvement Quality Education & Training: Towards a Better Future
  27. 27. Keys to SuccessPervasiveness across the institutionInvolve ALL relevant Stakeholders in : Setting goals, objectives development of Assessment tools Feedback Reflection on results & developing recommendations Quality Education & Training: Towards a Better Future
  28. 28. Keys to SuccessPlanningBased on strategic plan, and its related goals &objectives (for each program, service, unit): Develop TIMED-ACTION PLAN with Target levels & KPIs Quality Education & Training: Towards a Better Future
  29. 29. Keys to Success TechnologyIncrease use of technology On-line standardized formats for feedback Quality Education & Training: Towards a Better Future
  30. 30. X  Quality Education & Training: Towards a Better Future
  31. 31. Keys to Success Timing & FrequencyChoose appropriate timing & frequencyFor student feedback: make it a condition to announcement of exam results Quality Education & Training: Towards a Better Future
  32. 32. Keys to SuccessTransparencyConduct CRITICAL analysisDo NOT hide WeaknessesPresent remedial actions taken Quality Education & Training: Towards a Better Future
  33. 33. Keys to Success• Closing the LoopMaking use of the results in Planning & provision of resources, to ensure continuous improvementLeading to QUALITY ENHANCEMENT Quality Education & Training: Towards a Better Future
  34. 34. Keys to SuccessDocumentation• Ensure Documentation of Internal QA Processes Essential for External Review Quality Education & Training: Towards a Better Future
  35. 35. Keys to SuccessContinuity• Continue monitoring as scheduled• Do not do it just for Accreditation!! Quality Education & Training: Towards a Better Future
  36. 36. Keys to Success• Review the QA System itself Are we doing it right? Asking the right questions to the right people at the right time Quality Education & Training: Towards a Better Future
  37. 37. CommitmentAuthorityPervasivenessTrustCommunicationSimplicityTechnologyTransparencyDocumentationContinuity Quality Education & Training: Towards a Better Future
  38. 38. Badr Aboul-Ela – Badr.Aboulela@mohesr.gov.ae Quality Education & Training: Towards a Better Future

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