SlideShare a Scribd company logo
1 of 77
SOCIAL AUDIT 
DR.AMANDEEP KAUR 
JUNIOR RESIDENT 
COMMUNI TY MEDICINE 
PT.B.D.SHARMA PGIMS, ROHTAK
CONTENTS 
 Introduction 
 Need of social audit 
 Scope of social audit 
 Salient features of social audit 
 Methodology 
 Tools of social audit initiatives 
 Uses & advantages of social audit 
 Some audit stories 
 Scenario in Haryana
INTRODUCTION 
AS PER THE CONSTITUTION, 
THE GOVERNMENT IS OF THE PEOPLE, 
FOR THE PEOPLE AND 
BY THE PEOPLE, 
MEANING THEREBY, THE GOVERNMENT AND THE PEOPLE ARE 
ONE. 
BUT IN PRACTICE, 
THE PEOPLE ST I L L CARRY THE MINDSET OF BEING RULED AND 
THE GOVERNMENT CARRIES THE MINDSET OF RULER. 
HUGE GAP BETWEEN THE TWO 
PEOPLE HAVE NOT GOT A CHANCE AND ABI L ITY TO 
HOLD THE GOVERNMENT ACCOUNTABLE FOR NON - 
PERFORMANCE/ ASK QUESTIONS.
 AUDIT 
 The word 'Audit' originated from the Latin word 
'audire' which means 'to hear‘ 
 It is an unbiased examination and evaluation of a 
person, organization, system, process, enterprise, 
project or product. 
Can be done internally (by employees of the 
organization) or externally (by an outside firm)
TYPES OF AUDITS 
 Government or institutional audit is one that is 
conducted in-house or through external, professional, auditing 
institutions, and is ordinarily conducted without the 
significant involvement of the affected people and/or the 
intended beneficiaries. 
 Social audit is one that is conducted jointly by the 
government and the people, especially by those people who 
are affected by, or are the intended beneficiaries of, the 
activity being audited. 
 People’s/Public audit is one that is conducted by the 
people themselves, including those who are directly affected 
or are the intended beneficiaries, sometimes with the 
assistance of movements and NGOs.
THE IDEAL OPTION 
 Government audit remains the basic audit. 
 Social audit conducted in addition for certain types of 
schemes and activities, especially those involving huge 
and/or disaggregated expenditure. 
 Public audit selectively where the auditing process 
seems to have failed.
Comptroller & Auditor General of India 
Supreme Audit Institution Of India 
 Over the last decades, CAG has been conducting 
performance audits of socio‐economic developmental 
programmes of the Central and State Governments, e.g. 
 National Rural Employment Guarantee Scheme (NREGS), 
 National Rural Health Mission (NRHM), 
 Sarva Shiksha Abhiyan (SSA), 
 Mid‐day Meals Scheme, 
 Accelerated Rural Water Supply Programme (ARWSP), 
 Pradhan Mantri Gram Sadak Yojana (PMGSY). 
 CAG’s audit is an external audit on behalf of tax payers. 
 In a broad theoretical sense, therefore, CAG’s audit itself is a 
social audit.
Comptroller & Auditor General of India 
Supreme Audit Institution Of India 
 Yet, in commonly perceived sense, CAG audit remains a 
Government process largely confined to Government officials 
and auditors. 
 Social audit, on the other hand, seeks to make the audit 
process more transparent and take audit findings to a wider 
public domain of stakeholders. 
 The demand for social audit has grown in recent years due to 
the steady shift in devolution of Central funds and functions 
relating to socio‐economic schemes to the local tiers of 
Government – Panchayati Raj Institutions (PRIs), Urban Local 
Bodies (ULBs) and other special purpose agencies.
THE CONCEPT OF SOCIAL AUDIT 
 Emerged in the 1940’s when academic Theodore Kreps 
called on companies to acknowledge their responsibilities to 
citizens. 
 1960-70’s , a fresh wave of interest in Social and Ethical 
Accounting, Auditing and Reporting (SEAAR). Concept of 
‘stakeholders’ emerged. 
 1980s, the social audit concept travelled from the private to 
the public sector in response to new emerging democratic 
governance trends.
 Lately, social media (facebook, twitter, wikileaks) are playing 
an important role to channel citizen’s initiatives to uncover 
corrupt practices and mismanagement, as well as to hold 
governments accountable. 
 Social audit has become a key component of any democratic 
governance and anti-corruption strategy.
 The concept of “Social Audit” has been linked to “Corporate 
Social Responsibility” (CSR) 
 CSR is essentially a concept, whereby companies integrate 
social and environmental concerns in their business 
operations and in their interaction with their stakeholders on a 
voluntary basis. 
 For Example, 
 Microsoft has created a Bill & Melinda Gates Foundation for 
Research & Development work on HIV / AIDS 
 McDonald’s outlets take care of its surroundings by maintaining 
cleanliness and hygiene. 
 In India, Infosys has created an NGO to work for development of 
society
DEFINITIONS 
 “Social Accounting and Auditing is a way of measuring and 
reporting on an organization’s social and ethical performance. 
An organization which takes on an audit is transparent and 
makes itself accountable to its stakeholders.” 
InterPraxis 
 “Social Accounting and Audit is a process to create a flexible 
framework which enables the organization to account fully for 
its social, environmental and economic impact, to report on its 
performance, and to provide the information essential for 
planning future action and improving performance.” 
Social Audit 
Network
DEFINITION 
 "Social Audit is a process in which, details of the resource, 
both financial and non-financial, used by public agencies 
for development initiatives are shared with the people, often 
through a public platform. Social Audits allow people to 
enforce accountability and transparency, providing the 
ultimate users an opportunity to scrutinize development 
initiatives.” 
VISION FOUNDATION 
What globally is known as “People’s Audit or Public Audit” , in 
India we call it “Social Audit”.
 Broadly, this process of Social Audit involves, the following 
components, i.e., 
a) Availability of information / details of the resource, 
financial and non-financial, used by public agencies for 
development initiatives, 
b) Organising the ultimate users / beneficiaries / people, 
c) Scrutiny of the information by the end users. 
• Foundation of Social Audit is INFORMATION AVAILABILITY- 
--- as people can ask questions only when they possess the 
requisite information regarding the subject
Our Fundamental Right 
 Freedom of speech & expression is protected in Article 
19 of the Constitution of India: All citizens shall have 
the right to freedom of speech and expression. 
 In 1982, the Supreme Court of India ruled that access 
to government information was an essential part of the 
fundamental right to freedom of speech and 
expression.
SOCIAL AUDIT & RIGHT TO INFORMATION ACT 
2005 
 Allows any one to access information regarding the 
functioning of a scheme or project, by filing a specific 
request. 
 Made people aware that the right is legally enforceable 
 Universal access 
 Suo moto disclosures 
 Guarantees the people that they can conduct a social 
audit of any scheme or programme that they think 
needs their scrutiny, even if the concerned public 
authority has not organised a social audit.
SOCIAL AUDIT & RIGHT TO INFORMATION ACT 
2005 
PROCESS OF ACCESS : 
 Public authority must appoint a Public Information Officer 
(PIO), who accepts requisitions and provides information. 
 The PIO must ordinarily respond to a requisition within 30 
days 
 Information relating to the life or liberty of a person must, 
nevertheless, be provided in 48 hours. 
PENALTIES are prescribed for illegitimate delay or 
refusal 
 For unreasonable delay-- Rs. 250 per day 
 For destruction of information, knowingly giving false 
information etc., with an upper limit of Rs. 25,000
NEED OF SOCIAL AUDIT 
 The investment of thousands of crores of rupees made by the 
Government of India and various national and international 
agencies, since independence in social development 
programmes, has not been justified by the impact it has 
made. 
 Huge gap between the desired impact and the actual impact 
takes anyone within the Govt. or otherwise to think deeply 
about the failures.
The dominant reason for the failure of Programme Delivery 
Systems lies in the WEAK DEMAND SIDE as compared to the 
SUPPLY SIDE. 
DEMAND SIDE 
(Problems) 
SUPPLY SIDE (Problems) 
Weak, unorganized 
Beneficiaries, unable to 
create DEMAND for QUALITY 
and EFFECTIVE programme 
Delivery. 
Gram Sabhas not being 
effective to the extent desired. 
Vested interest groups 
want Beneficiaries to remain 
unorganized and Gram 
Sabhas in- effective. 
Programme design, not need based. 
Even when need based, it is not designed 
to be practical in implementation. 
Even when need based and well 
designed, it is not managed by competent 
managers with a result oriented approach. 
Failure to achieve results does not lead to 
any accountability being fixed, leading to 
poor programme performance. 
Failure in controlling the interference of 
vested interest groups.
THE MISSING LINKS 
PROGRAMME 
PLANNER & 
IMPLEMENTERS 
SOCIAL AUDIT 
For flow of information 
(THE MISSING LINK) 
BENEFICIARIES 
D 
E 
M 
A 
N 
D 
S 
U 
P 
P 
L 
Y 
Flow of 
information 
(THE 
MISSING 
LINK) 
Supply of 
development 
inputs 
WEAK 
STRON 
G
SCOPE OF SOCIAL AUDIT 
 Assessing the physical and financial gaps between needs 
and resources available for local development. 
 Creating awareness among beneficiaries and providers of 
local social and productive services. 
 Increasing efficacy and effectiveness of local development 
programmes. 
 Scrutiny of various policy decisions, keeping in view 
stakeholder interests and priorities, particularly of rural poor. 
 Estimation of the opportunity cost for stakeholders
SCOPE OF SOCIAL AUDIT 
 Allow people to enforce transparency & accountability. 
 Promote dialogue and deliberation to promote public-private 
partnership. 
 Increase public participation at all stages of public policy & 
budget cycle. 
 Identify, control and report irregularities & prevent abuse of 
funds and power. 
 Measure the impact of policies/programs. 
 Enable citizens to exercise their rights.
SALIENT FEATURES 
 MultiPerspective/Polyvocal. Aims to reflect the views 
(voices) of all those people (stakeholders) involved with or 
affected by the organisation/department/programme. 
 Comprehensive. Aims to (eventually) report on all aspe 
cts of the organisation's work and performance. 
 Participatory. Encourages participation of stakeholders & 
sharing of their values. 
 Multidirectional. Stakeholders share and give feedback o 
n multiple aspects
SALIENT FEATURES 
 Regular. So that the concept and the practice becomes 
embedded in the culture of organisation 
 Comparative. The organisation can compare its own 
performance each year & with organisations doing similar 
work 
 Verification. Ensures that the social accounts are audited b 
y a 
suitably experienced person or agency with no vested interest 
in the organisation. 
 Disclosure. To stakeholders and the wider community in 
the interests of accountability and transparency
PRINCIPLES OF SOCIAL AUDIT & UNIVERSAL 
VALUES
THE SOCIAL AUDITOR 
(Assurance Provider) 
 The social auditor is responsible for carrying out the 
social audit, either alone or with other social auditors 
as part of a social audit team. 
Characteristics: 
 Unbiased and independent. 
 Expertise in social auditing. 
 Inquisitiveness coupled with a healthy skepticism 
 Ability to understand programs and their wider social 
context.
METHODOLOGY
When can social audit be 
performed? 
A social audit is conducted over the life span of a 
scheme or programme, and not just in one go or at 
one stage.
ILLUSTRATIVE STEP BY STEP PROCESS OF 
SOCIAL AUDITS
SOCIAL AUDIT OF 
MATERNAL HEALTH SERVICES 
IN UTTARANCHAL
SOCIAL AUDIT TOWARDS … 
 Creating a demand for 
maternal health 
services from the 
community 
 Increasing 
responsiveness to 
community needs in 
health providers and 
managers
SCOPE OF SOCIAL AUDIT 
Area – 2 blocks in two districts of Uttaranchal state 
Within each block, 
- 10 villages 
- 2 Sub-Centres 
- 1 PHC 
TEAM: Included Panchayat members, women’s 
group leaders and NGO staff
Steps of the Social Audit – Preparations 
(July 04) 
 Obtained accurate information about available 
maternal health services and facilities from the 
government 
 Capacity building of team through training 
programme, field visit and PHC visit 
 Developing Social Audit tools, field testing 
 Taking permission from district CMO 
 Taking permission of village Panchayats
Information gathering by team 
 Conducting interviews and observations in 2 PHCs 
 Conducting interviews and observations in 4 ANM 
Sub-centres 
 Conducting group discussions in 20 villages 
 Documenting 17 case studies of maternal deaths 
and experiences of family planning services in 
RCH camps
Sharing 
 Collated findings and shared with audit team for 
internal checking 
 Shared with community in 20 villages for consent 
 Shared separately with CMOs, MOICs and ANMs 
for consent 
 Printed the Audit Report in Hindi
Sharing of Audit findings 
 Shared with the 
community, media 
and Panchayat 
leaders in a Public 
Gathering (March 
2005) 
JAN AUDIT MANCH
Outcomes of the Social Audit: Gaps 
Emerging 
 No document defining what services women are 
entitled to 
 Lack of material or staff for health education and 
public awareness 
 Information given only regarding female sterilization 
 No involvement of Panchayats in maternal health 
activities 
 Lack of women doctors in PHCs/CHCs – poor system 
of referral in emergencies 
 Very limited range of services despite ‘RCH camps’ 
 Lack of essential equipment in Sub centres for ante-natal 
check-ups, delivery and post-partum care; gaps 
in supply and maintenance/ repair
Success with service providers 
 Health department supported entire audit process – for the 
first time ‘reminded of their responsibility by the community’ 
 The PHC has 3 doctors including a woman doctor 
 ANM: 
 community level work improved, gives more information 
about health programmes; comes when called home for 
deliveries and does not charge money for home deliveries 
 better relations with women’s group, keeps up contact, 
attends meetings 
 staying in the SCs with community support, women help her 
during immunization camps 
 provide improved ANC and cover remote villages now
Success with community 
 Panchayats at village and block level are actively involved in 
the issue of maternal health services 
 Women have created a pressure so that Panchayats are now 
taking up health issues as an agenda in meetings 
 Women are now clear about their entitlements when they 
seek health services 
 Women’s groups monitor the quality of care in RCH camps
FUTURE COMMUNITY ACTION 
 Formation of a group 
with Panchayat 
representatives, 
women leaders, 
government health 
managers to take the 
audit process forward
CHALLENGES FACED 
 Not easy for an NGO to facilitate an audit process while 
maintaining a relationship with the government 
 Not easy to create a relationship with the Panchayat leaders 
on a ‘women’s issue’ 
 Informants were hesitant to provide accurate information 
about the actual state of maternal health services 
 Making the audit report was difficult – to maintain accuracy 
while not alienating the health providers - to ensure that the 
audit report was accepted by all stakeholders 
 Public sharing of audit report had to be fact-based, not fault-finding 
or accusation
CONCLUSION 
The experience shows it is possible to ~ 
 Impartially audit quality of maternal health services with the 
cooperation of the health department and the community 
 Make Panchayats actively involved in maternal health and 
make them a ‘voice’ that demands accountability from the 
health system 
 Change the client-provider relationship to empower even 
illiterate rural dalit women users to exercise their rights in 
health services
COSTS OF SOCIAL AUDIT 
 For the NGO to facilitate the Social Audit in 2 districts in 2 
blocks (1 PHC, 2 Sub-Centres and 10 villages) cost was Rs 
2 lakhs. 
 This includes preparation, training, audit activities, sharings 
and publication of audit report 
 This does not cover the NGO’s costs of building rapport 
with the Panchayats and community women for the 
previous three years
SOCIAL AUDIT OF ICDS PROGRAMME IN 
RATAKHANDI GRAM PANCHAYAT OF 
LOISINGHA BLOCK DIST-BOLANGIR, ORISSA- 
2007
SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI 
GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, 
ORISSA-2007 
 Done in 12 villages 
 PREPARATORY MEETING OF PEOPLES’ 
ORGANISATION: 
 On 20th May 2007 the Anchalik Vikas Samiti, Loisingha 
Block decided to conduct the Social Audit of ICDS 
programme of Ratakhandi Gram Panchayat 
 The Sarapanch was requested to convene the Gram 
Sabha… Sarapanch was reluctant 
 Chose the alternative option for the Gram Sabha 
 This was an example of alternative way of Gram 
Sabha as per the Gram Panchayat rule when 
Sarapanch refused to convene the Gram Sabha
SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI 
GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, 
ORISSA-2007 
 FORMATION OF SAMAJIK SAMIKSHYA MANCH(SOCIAL 
AUDIT FORUM): 
 With the prime objective to 
• make people aware, 
• sensitize, 
• build confidence among the people, 
• analyze the information and situation, 
• facilitation of village level Social Audit Manch, 
• coordinate the process at the Gram Panchayat level
SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI 
GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, 
ORISSA-2007 
 COLLECTION OF INFORMATION & APPLICATION OF RTI: 
 requested the Anganwadi workers for the required 
information…they denied. 
 went to the CDPO on 12th June 2007… applied for the 
required information under RTI 
 CDPO told to give the information after 30 days… misusing 
RTI Act 
 Went to the office of the District Social welfare Officer 
(DSWO)… found long absent, then denied information. 
 name of the PIO is not displayed….so could not be 
contacted. 
 Met the Collector….. APPRECIATED THE INITIATIVE….. 
instructed the DSWO to supply all required information and 
also advised DWSO to issue necessary instruction to the 
concerned CDPO to cooperate.
SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI 
GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, 
ORISSA-2007 
 SORTING & FILING OF INFORMATION: 
 Documents/ records in side the file were: Referral Support 
Status, Attendance of Children (Pre-School), Monthly 
Progress Report of ICDS Worker, Special Nutrition Status, 
Emergency Feeding Register from April 2006 to March 
2007. 
 ANALYSIS OF INFORMATION AND 
REDISTRIBUTION: 
 Conversion of the information to understandable local 
dialect and measurement was redistributed to the villages 
for analysis at their levels
SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI 
GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, 
ORISSA-2007 
 SHARING OF INFORMATION AND VERIFICATION 
AT FIELD: 
 Sharing of the collected/analysed information with the 
villagers 
 Social Audit Manch members went to the villages to verify 
the information with the participation of various stake 
holders like beneficiaries, PRI members and other 
Community members 
 Included holding of meeting, physical verification and 
case analysis
SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI 
GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, 
ORISSA-2007 
 MEASURES TO BUILD CONFIDENCE: 
 By a team staying in the village itself 
 By a moving team to control the external threat 
In a bureaucratic structure of Government, where people 
have not dreamt of a peoples’ action, has certainly given rise 
to many questions like “Are we really powerful? Can we 
question the Government officials?? Do we have right to 
inspect government offices??? Can our decision be 
implemented????..............
SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI 
GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, 
ORISSA-2007 
 CONDUCTING THE SOCIAL AUDIT: 
 On 18th June 2007, 1400 out of 3500 Gram Sabha Members 
assembled 
 Bal Panchayat Sarapanch was also among the panel 
 Testimonies on non functioning of village ICDS 
committees, emergency feeding, SNP, Pre-schooling and 
referral support presented by the individual victimized 
beneficiaries 
 Supervisor of ICDS tried to clarify issues and faced the 
agony of people when tried suppress the people voice 
and analysis of community
SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI 
GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, 
ORISSA-2007 
 Findings : 
 SNP not benefiting to the real beneficiaries & appropriate 
quantity not maintained 
 Irregularities in immunisation programme 
 Children and pregnant women not getting in time health 
check-up 
 Malnourished children not identified properly 
 Pre-schooling centre not functioning except one centre 
 Hardly one training programme for adolescent girls in 3 
centres organised by the ICDS in last 3 year 
 Only 2 centres providing cooked food, rests are 
distributing rations 
 When only 10 children in one Anganwadi centres attend, 
the official records show it as 21children.
SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI 
GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, 
ORISSA-2007 
 Decision: 
 Confirm findings at village level and action taken in 
consultation with the higher authority of administration 
 WAY FORWARD: 
 The Collector was presented with signed resolution of the 
Gram Sabha who in turn assured administrative action on the 
findings 
 Various dimensions and dynamics of the ICDS were analysed 
 Peoples’ centric model of streamlining process was chalked 
out for effective implementation of the schemes
SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI 
GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, 
ORISSA-2007
TOOLS OF SOCIAL AUDIT
CITIZEN REPORT CARDS 
 Entail a participatory survey that solicits users/clients 
feedback on the performance of specific public 
services, combining qualitative and quantitative 
methods to collect useful demand-side data. 
 Two related elements: 
 “scientific” element: requires defining the scope of the problem, 
selecting a sample, designing a questionnaire, collecting the 
data, analyzing it and writing a report. 
 “socializing” element: designing a media campaign to 
disseminate the results of the study, building awareness, 
mobilizing broad social coalitions, advocating for reform, 
negotiating with government authorities and engaging in 
constructive discussions or public hearings
CITIZEN REPORT CARDS 
 In 2000, the Public Affairs Centre (PAC) in Bangalore, India 
pioneered it 
 Provided an assessment of citizens’ level of satisfaction with 
regard to the city’s public services and ranked public service 
agencies (water, power, municipal services, transport, 
housing, telephones, banks and hospitals) in terms of their 
service performance 
 Indicated low patient satisfaction, poorly maintained facilities, 
and wide-spread corruption in the form of bribes 
 Reported-- 
 only 43% of patients had access to usable toilets 
 less than 40% had access to free medicines 
 Bangalore Municipal Corporation contacted..Reforms 
implemented 
 Evaluation in 2004 found that services had significantly
Public Expenditure Tracking Surveys 
(PETS) 
 1996, the World Bank introduced PETS in Uganda to examine 
leakages in the allocated education budget 
 Citizen groups track spending trends to identify how much of the 
allocated resources reach their targets and, in the process, identify 
whether there are leakages and/or bottlenecks on the way 
 Involves triangulating of information received from disbursement 
records of finance ministries, accounts submitted by line agencies 
and information obtained from independent research to identify 
point of leakage 
 While schools on average still did not receive the full amount, 
leakage was reduced from 87% in 1996 to 18% in 2001
Citizen Charters 
 Instrument to close gap between citizens’ demands and the 
public institutions’ structures and processes in charge of 
fulfilling them 
 Defines what services will be rendered, how and when they 
will be provided and who is responsible for the project 
 Naga City’s Citizen’s Charter(Philipines): 
 standardizing the service delivery times 
 diverse commitments stipulated in the Charter are known as 
Performance Pledges. For example, the time required to 
repair a street light was 24 hours 
 Charter available in two versions: a printed leaflet, sent to all 
households, and online through city website
OTHER TOOLS FOR SOCIAL AUDIT 
INITIATIVES 
 Social Media Initiatives 
 Service Delivery Surveys 
 Household Surveys for Social Audit 
 Community Based Monitoring
USES & ADVANTAGES
USES 
 Monitors the social and ethical impact and performance of the 
organization 
 Provides a basis for shaping management strategy in a 
socially responsible and accountable way 
 Identify potential problems before they arise. 
 Facilitates organizational learning on how to improve social 
performance. 
 Informs the community, public, and other organizations about 
the allocation of their resources (time and money) 
 Increases the organization’s accountability to the groups it 
serves and on which it depends.
ADVANTAGES 
 Organization gains an improved understanding of community 
needs, esp. marginalized groups, and the extent of 
satisfaction of those needs 
 Enables the organization to get a clearer idea of people’s 
‘perceptions’ and levels of satisfaction on services 
 Trains the community on participatory planning of 
programmes with a development organization 
 Community / clients become closely involved in organizational 
planning and review processes leading to greater trust 
 Promotes collective decision making and sharing 
responsibilities 
 Develops human resources and social capital 
 Encourages local democracy
SOME AUDIT STORIES
HAMARA PAISA, HAMARA HISAAB: 
RAJASTHAN:1994 
 Initiated by Mazdoor Kisaan Shakti Sangathan (MKSS) 
 People had difficulty getting paid the minimum wage 
 MKSS brought people together and simply read out official 
documents procured either through surreptitious means or from 
officials who had no idea of their import 
 Records... contained false information. 
 E.g., transport bills of over 6 km when the real distance was only 1 km, or 
people listed on the muster rolls who lived in other cities or were dead. 
 Proved that corrupt officials and others were siphoning money and 
minimum wages were being paid only on paper 
 idea of a Jan Sunwai or ‘public hearing’ was introduced 
 RESULTS: Brought people together 
People found their own platform 
Change in panchayat act 
National movement led by Ms Aruna Roy… RTI Act 2005
SOCIAL AUDIT in Delhi by PARIVARTAN: 
2000 
 Parivartan, a voluntary organisation, started as people’s 
movement in June 2000, to provide relief to taxpayers from 
corruption in the income tax department 
 The organisation began to use the Delhi Right to Information 
Act 2001 to resolve public grievances 
 RESULTS: 
 Social audit conducted by Parivartan, along with local residents of 
Sundernagri and New Seemapuri - for development works 
undertaken by the Engineering Department of the Municipal 
Corporation of Delhi (MCD). 
 Ration shopkeepers won't divulge their records, Food Department 
officials won’t file complaints, and the police won’t act on their 
own or accept complaints from the public. After the initiatives of 
Parivartan, a number of people from different parts of Delhi filed 
applications under the Delhi Right to Information Act and sought 
the records of their ration shopkeepers.
Social Audit of the Mid Day Meal Scheme 
in Andhra Pradesh: 2008 
 Initiated by the state government & facilitated by 
M.V.Foundation 
 In Adilabad and Kurnool districts; in 111 schools 
 RESULTS: 
 While about 70-80 children attend school everyday, attendance 
was marked for about 100 children and bills for mid day meal are 
presented accordingly 
 Only in 45 out of 111 schools was the rice stored in the school 
kitchen shed; 21 out of 111 schools was the cooking done in the 
kitchen shed 
 Cooking agency is with the Sarpanch’s family and the ration dealer 
is also related to them. The rice is stored with them and they cook 
in their own house 
 In some schools the quality of the meal was so poor that many 
children did not eat
HARYANA SCENARIO
IMPACT ASSESSMENT OF NREGS IN 
SIRSA: 2009 
 Two blocks, one better performing & one poor performing, 
were selected on the basis of performance indicators like, Job 
cards, person-days generation and utilization of funds 
 Two GPs selected from each block 
 RESULTS: 
 62.50 % Gram Panchayats formed a social audit committee 
 About half of the selected Gram Panchayats were aware about RTI 
act 
 Delay in receiving of funds (62.5 percent Gram Panchayats) 
 Banks far away and bank staff not cooperative (50%) 
 Supervision of work and lack of awareness (37.50%) 
 Corruption (12.50%) 
 Assessment of work delayed because one J.E in whole block 
(50%)
IMPACT ASSESSMENT OF NREGS IN 
SIRSA: 2009 
 RESULTS: 
 Muster roll was not available at any of the worksites, reason given 
being- MR filled only after the completion of work 
 Child care facility was not available at any of the worksites 
 First aid kit was available at half worksites 
 Drinking water facility was available at all the work site 
 More then 82 percent of the workers reported considerable 
increase in their income
REFERENCES 
 A practical guide to social audit as a participatory tool to strengthen 
democratic governance, transparency, and accountability, UNDP 
 Social Audit Gram Sabha & Panchayati Raj, Final Report to Planning 
Commission, VISION FOUNDATION 
 Social Audit A Peoples Manual by NIRD 
 Social Audit of the Mid Day Meal Scheme in Andhra Pradesh(report) 
 Social Audit by Kurian Thomas 
 Report on Gram Sabha for social audit of ICDS Programme in Ratakhandi 
Gram Panchayat Of Loisingha Block Dist-bolangir 
 Appraisal of impact assessment of nregs in selected districts of Himachal 
Pradesh, Punjab, Haryana. Districts: Hoshiarpur, Sirsa, Sirmaur, period 
july-august 2009, Sponsored by United Nations Development Programme 
(UNDP) India
.THANK YOU.

More Related Content

What's hot

csr activities of 4 different companies
csr activities of 4 different companiescsr activities of 4 different companies
csr activities of 4 different companiesvishakha bhardwaj
 
Societies registration act_1860
Societies registration act_1860Societies registration act_1860
Societies registration act_1860Muthuraj K
 
Social Cost Benefit Analysis - SCBA - Seminar by Mohan Kumar G
Social Cost Benefit Analysis - SCBA - Seminar by Mohan Kumar GSocial Cost Benefit Analysis - SCBA - Seminar by Mohan Kumar G
Social Cost Benefit Analysis - SCBA - Seminar by Mohan Kumar GMohan Kumar G
 
CORPORATE SOCIAL RESPONSIBILITY IN INDIA
CORPORATE SOCIAL RESPONSIBILITY IN INDIACORPORATE SOCIAL RESPONSIBILITY IN INDIA
CORPORATE SOCIAL RESPONSIBILITY IN INDIAShree Ganesh
 
Information Technology in Rural Development
Information Technology in Rural DevelopmentInformation Technology in Rural Development
Information Technology in Rural DevelopmentRitabrataSarkar3
 
Scope and Process of Community Organization
Scope and Process of Community OrganizationScope and Process of Community Organization
Scope and Process of Community OrganizationDr. Purshottam Jaspa
 
Nature of business environment (2)
Nature of business environment (2)Nature of business environment (2)
Nature of business environment (2)Priyanka Mehta
 
Rural Development in India through Entrepreneurship
Rural Development in India through EntrepreneurshipRural Development in India through Entrepreneurship
Rural Development in India through Entrepreneurshipvijay kumar sarabu
 
Corporate Social Responsibility
Corporate Social ResponsibilityCorporate Social Responsibility
Corporate Social ResponsibilityShivans Gupta
 
Social Cost Benefit Analysis
Social Cost Benefit Analysis Social Cost Benefit Analysis
Social Cost Benefit Analysis Azam FA
 
Non-Governmental Organization (NGO)
Non-Governmental Organization (NGO) Non-Governmental Organization (NGO)
Non-Governmental Organization (NGO) Ramco Cements Ltd
 
Self help group (NABARD)
Self help group (NABARD)Self help group (NABARD)
Self help group (NABARD)Kawita Bhatt
 

What's hot (20)

csr activities of 4 different companies
csr activities of 4 different companiescsr activities of 4 different companies
csr activities of 4 different companies
 
Societies registration act_1860
Societies registration act_1860Societies registration act_1860
Societies registration act_1860
 
Social audit
Social auditSocial audit
Social audit
 
Role of NGOs in development
Role of NGOs in developmentRole of NGOs in development
Role of NGOs in development
 
Social Cost Benefit Analysis - SCBA - Seminar by Mohan Kumar G
Social Cost Benefit Analysis - SCBA - Seminar by Mohan Kumar GSocial Cost Benefit Analysis - SCBA - Seminar by Mohan Kumar G
Social Cost Benefit Analysis - SCBA - Seminar by Mohan Kumar G
 
CORPORATE SOCIAL RESPONSIBILITY IN INDIA
CORPORATE SOCIAL RESPONSIBILITY IN INDIACORPORATE SOCIAL RESPONSIBILITY IN INDIA
CORPORATE SOCIAL RESPONSIBILITY IN INDIA
 
Corporate social responsibility
Corporate social responsibilityCorporate social responsibility
Corporate social responsibility
 
NRLM
NRLMNRLM
NRLM
 
MGNREGA
MGNREGAMGNREGA
MGNREGA
 
Information Technology in Rural Development
Information Technology in Rural DevelopmentInformation Technology in Rural Development
Information Technology in Rural Development
 
Project formulation (1)
Project formulation (1)Project formulation (1)
Project formulation (1)
 
Scope and Process of Community Organization
Scope and Process of Community OrganizationScope and Process of Community Organization
Scope and Process of Community Organization
 
Nature of business environment (2)
Nature of business environment (2)Nature of business environment (2)
Nature of business environment (2)
 
Rural Development in India through Entrepreneurship
Rural Development in India through EntrepreneurshipRural Development in India through Entrepreneurship
Rural Development in India through Entrepreneurship
 
Introduction to NGO management
Introduction to NGO managementIntroduction to NGO management
Introduction to NGO management
 
Corporate Social Responsibility
Corporate Social ResponsibilityCorporate Social Responsibility
Corporate Social Responsibility
 
Social Cost Benefit Analysis
Social Cost Benefit Analysis Social Cost Benefit Analysis
Social Cost Benefit Analysis
 
Non-Governmental Organization (NGO)
Non-Governmental Organization (NGO) Non-Governmental Organization (NGO)
Non-Governmental Organization (NGO)
 
Self help group (NABARD)
Self help group (NABARD)Self help group (NABARD)
Self help group (NABARD)
 
Developing social audit model
Developing social audit modelDeveloping social audit model
Developing social audit model
 

Viewers also liked

Social audit. dr.madhur verma PGIMS ROHTAK
Social audit.  dr.madhur verma PGIMS ROHTAKSocial audit.  dr.madhur verma PGIMS ROHTAK
Social audit. dr.madhur verma PGIMS ROHTAKMADHUR VERMA
 
SOCIAL AUDIT
SOCIAL AUDITSOCIAL AUDIT
SOCIAL AUDITDYUTI
 
Management audit (m.s)
Management audit (m.s)Management audit (m.s)
Management audit (m.s)Sonu Mandole
 
Social Responsibilities of business & business ethics
Social Responsibilities of business & business ethicsSocial Responsibilities of business & business ethics
Social Responsibilities of business & business ethicsVarsha Dubey
 
Social responsibility of business
Social responsibility of businessSocial responsibility of business
Social responsibility of businessFlex
 
Intellectual property-rights
Intellectual property-rightsIntellectual property-rights
Intellectual property-rightsRavi shankar
 
Managemant audit
Managemant auditManagemant audit
Managemant auditNeetu Ps
 
Technological environment
Technological environmentTechnological environment
Technological environmentNikita
 
Presentation on Right To information Act 2005
Presentation on  Right  To information Act 2005Presentation on  Right  To information Act 2005
Presentation on Right To information Act 2005Dr. Sanjay Sawant Dessai
 
Right to information Act(India)
Right to information Act(India)Right to information Act(India)
Right to information Act(India)Linel Dias
 
Management Audit &Report
Management Audit &ReportManagement Audit &Report
Management Audit &Reportvishakeb
 
Business and the Technological Environment
Business and the Technological EnvironmentBusiness and the Technological Environment
Business and the Technological Environmenttutor2u
 

Viewers also liked (20)

Social audit
Social auditSocial audit
Social audit
 
Social audit. dr.madhur verma PGIMS ROHTAK
Social audit.  dr.madhur verma PGIMS ROHTAKSocial audit.  dr.madhur verma PGIMS ROHTAK
Social audit. dr.madhur verma PGIMS ROHTAK
 
SOCIAL AUDIT
SOCIAL AUDITSOCIAL AUDIT
SOCIAL AUDIT
 
Social accounting ppt
Social accounting pptSocial accounting ppt
Social accounting ppt
 
Management audit (m.s)
Management audit (m.s)Management audit (m.s)
Management audit (m.s)
 
Social Responsibilities of business & business ethics
Social Responsibilities of business & business ethicsSocial Responsibilities of business & business ethics
Social Responsibilities of business & business ethics
 
THE RTI ACT 2005 PRESENTATION
THE RTI ACT 2005 PRESENTATIONTHE RTI ACT 2005 PRESENTATION
THE RTI ACT 2005 PRESENTATION
 
Social responsibility of business
Social responsibility of businessSocial responsibility of business
Social responsibility of business
 
Quality, Social Responsibility, and ISO 26000
Quality, Social Responsibility, and ISO 26000Quality, Social Responsibility, and ISO 26000
Quality, Social Responsibility, and ISO 26000
 
ISO 26000 : 2010
ISO 26000 : 2010ISO 26000 : 2010
ISO 26000 : 2010
 
Intellectual property-rights
Intellectual property-rightsIntellectual property-rights
Intellectual property-rights
 
Cost Audit
Cost AuditCost Audit
Cost Audit
 
Managemant audit
Managemant auditManagemant audit
Managemant audit
 
Technological environment
Technological environmentTechnological environment
Technological environment
 
Iso 26000
Iso 26000Iso 26000
Iso 26000
 
Presentation on Right To information Act 2005
Presentation on  Right  To information Act 2005Presentation on  Right  To information Act 2005
Presentation on Right To information Act 2005
 
Right to information Act(India)
Right to information Act(India)Right to information Act(India)
Right to information Act(India)
 
Management Audit &Report
Management Audit &ReportManagement Audit &Report
Management Audit &Report
 
Financial audit
Financial auditFinancial audit
Financial audit
 
Business and the Technological Environment
Business and the Technological EnvironmentBusiness and the Technological Environment
Business and the Technological Environment
 

Similar to Social Audit

Assignment - Public Value and Innovation.pdf
Assignment - Public Value and Innovation.pdfAssignment - Public Value and Innovation.pdf
Assignment - Public Value and Innovation.pdfMd. Masudur Rahman, PMP
 
Audit procedure in Bangladesh
Audit procedure in BangladeshAudit procedure in Bangladesh
Audit procedure in BangladeshSahed Uzzaman
 
Sociale relevance project
Sociale relevance projectSociale relevance project
Sociale relevance projectdhirajramji
 
Public Affairs Centre (PAC)
Public Affairs Centre (PAC)Public Affairs Centre (PAC)
Public Affairs Centre (PAC)Dasra
 
Impact Assessment for Productive Inclusion: Methodologies, Challenges, and Li...
Impact Assessment for Productive Inclusion: Methodologies, Challenges, and Li...Impact Assessment for Productive Inclusion: Methodologies, Challenges, and Li...
Impact Assessment for Productive Inclusion: Methodologies, Challenges, and Li...IDIS
 
Right To Information And Civil Society Organisations
Right To Information And Civil Society OrganisationsRight To Information And Civil Society Organisations
Right To Information And Civil Society OrganisationsMADAN PANDIA
 
SNV PG-HGSF, Social Audits, spreads, digital
SNV PG-HGSF, Social Audits, spreads, digitalSNV PG-HGSF, Social Audits, spreads, digital
SNV PG-HGSF, Social Audits, spreads, digitalKatherine Casey
 
Concept notes on accountable and inclusive institutions
Concept notes on accountable and inclusive institutionsConcept notes on accountable and inclusive institutions
Concept notes on accountable and inclusive institutionsDr Lendy Spires
 
Concept notes on accountable and inclusive institutions
Concept notes on accountable and inclusive institutionsConcept notes on accountable and inclusive institutions
Concept notes on accountable and inclusive institutionsDr Lendy Spires
 
Accountability & transparency 05 12-2012
Accountability & transparency 05 12-2012Accountability & transparency 05 12-2012
Accountability & transparency 05 12-2012DrShamsulArefin
 
Accountability & transparency and good governance 28 08-2011
Accountability & transparency and good governance 28 08-2011Accountability & transparency and good governance 28 08-2011
Accountability & transparency and good governance 28 08-2011DrShamsulArefin
 
Center for Technology in Government
Center for Technology in GovernmentCenter for Technology in Government
Center for Technology in Governmentopengovpartnership
 
TheMicroSIBWhitePaper(Final2)
TheMicroSIBWhitePaper(Final2)TheMicroSIBWhitePaper(Final2)
TheMicroSIBWhitePaper(Final2)Ean Mikale, J.D.
 
Formulating development projects with people’s participation
Formulating development projects with people’s participationFormulating development projects with people’s participation
Formulating development projects with people’s participationShyam Rathod
 
Public Engagement In Public Services By Ayesha Saeed
Public Engagement In Public Services By Ayesha SaeedPublic Engagement In Public Services By Ayesha Saeed
Public Engagement In Public Services By Ayesha SaeedAyesha Saeed Haq
 
Entry Point Mapping: A Tool to Promote Civil Society Engagement on Health Fin...
Entry Point Mapping: A Tool to Promote Civil Society Engagement on Health Fin...Entry Point Mapping: A Tool to Promote Civil Society Engagement on Health Fin...
Entry Point Mapping: A Tool to Promote Civil Society Engagement on Health Fin...HFG Project
 
Mc kinsey social_impact_bonds_report (1)
Mc kinsey social_impact_bonds_report (1)Mc kinsey social_impact_bonds_report (1)
Mc kinsey social_impact_bonds_report (1)IFLab
 
Itft social accountability
Itft social accountabilityItft social accountability
Itft social accountabilityitft
 

Similar to Social Audit (20)

social accountability
social accountabilitysocial accountability
social accountability
 
Assignment - Public Value and Innovation.pdf
Assignment - Public Value and Innovation.pdfAssignment - Public Value and Innovation.pdf
Assignment - Public Value and Innovation.pdf
 
Audit procedure in Bangladesh
Audit procedure in BangladeshAudit procedure in Bangladesh
Audit procedure in Bangladesh
 
Sociale relevance project
Sociale relevance projectSociale relevance project
Sociale relevance project
 
Public Affairs Centre (PAC)
Public Affairs Centre (PAC)Public Affairs Centre (PAC)
Public Affairs Centre (PAC)
 
Impact Assessment for Productive Inclusion: Methodologies, Challenges, and Li...
Impact Assessment for Productive Inclusion: Methodologies, Challenges, and Li...Impact Assessment for Productive Inclusion: Methodologies, Challenges, and Li...
Impact Assessment for Productive Inclusion: Methodologies, Challenges, and Li...
 
Right To Information And Civil Society Organisations
Right To Information And Civil Society OrganisationsRight To Information And Civil Society Organisations
Right To Information And Civil Society Organisations
 
SNV PG-HGSF, Social Audits, spreads, digital
SNV PG-HGSF, Social Audits, spreads, digitalSNV PG-HGSF, Social Audits, spreads, digital
SNV PG-HGSF, Social Audits, spreads, digital
 
Concept notes on accountable and inclusive institutions
Concept notes on accountable and inclusive institutionsConcept notes on accountable and inclusive institutions
Concept notes on accountable and inclusive institutions
 
Concept notes on accountable and inclusive institutions
Concept notes on accountable and inclusive institutionsConcept notes on accountable and inclusive institutions
Concept notes on accountable and inclusive institutions
 
Accountability & transparency 05 12-2012
Accountability & transparency 05 12-2012Accountability & transparency 05 12-2012
Accountability & transparency 05 12-2012
 
Accountability & transparency and good governance 28 08-2011
Accountability & transparency and good governance 28 08-2011Accountability & transparency and good governance 28 08-2011
Accountability & transparency and good governance 28 08-2011
 
Center for Technology in Government
Center for Technology in GovernmentCenter for Technology in Government
Center for Technology in Government
 
TheMicroSIBWhitePaper(Final2)
TheMicroSIBWhitePaper(Final2)TheMicroSIBWhitePaper(Final2)
TheMicroSIBWhitePaper(Final2)
 
Formulating development projects with people’s participation
Formulating development projects with people’s participationFormulating development projects with people’s participation
Formulating development projects with people’s participation
 
Social audit
Social auditSocial audit
Social audit
 
Public Engagement In Public Services By Ayesha Saeed
Public Engagement In Public Services By Ayesha SaeedPublic Engagement In Public Services By Ayesha Saeed
Public Engagement In Public Services By Ayesha Saeed
 
Entry Point Mapping: A Tool to Promote Civil Society Engagement on Health Fin...
Entry Point Mapping: A Tool to Promote Civil Society Engagement on Health Fin...Entry Point Mapping: A Tool to Promote Civil Society Engagement on Health Fin...
Entry Point Mapping: A Tool to Promote Civil Society Engagement on Health Fin...
 
Mc kinsey social_impact_bonds_report (1)
Mc kinsey social_impact_bonds_report (1)Mc kinsey social_impact_bonds_report (1)
Mc kinsey social_impact_bonds_report (1)
 
Itft social accountability
Itft social accountabilityItft social accountability
Itft social accountability
 

More from Amandeep Kaur

Prev & control nvbdcp final
Prev & control nvbdcp finalPrev & control nvbdcp final
Prev & control nvbdcp finalAmandeep Kaur
 
Final amandeep kala azar
Final amandeep kala azar Final amandeep kala azar
Final amandeep kala azar Amandeep Kaur
 
Reproductive & Child Health
Reproductive & Child HealthReproductive & Child Health
Reproductive & Child HealthAmandeep Kaur
 
Error, confounding and bias
Error, confounding and biasError, confounding and bias
Error, confounding and biasAmandeep Kaur
 
Social marketing in health
Social marketing in healthSocial marketing in health
Social marketing in healthAmandeep Kaur
 
Outbreak investigation
Outbreak investigationOutbreak investigation
Outbreak investigationAmandeep Kaur
 
Evidence based medicine
Evidence based medicineEvidence based medicine
Evidence based medicineAmandeep Kaur
 

More from Amandeep Kaur (12)

Trachoma
TrachomaTrachoma
Trachoma
 
Prev & control nvbdcp final
Prev & control nvbdcp finalPrev & control nvbdcp final
Prev & control nvbdcp final
 
Leptospirosis
LeptospirosisLeptospirosis
Leptospirosis
 
Micro n peda
Micro n pedaMicro n peda
Micro n peda
 
Final amandeep kala azar
Final amandeep kala azar Final amandeep kala azar
Final amandeep kala azar
 
Reproductive & Child Health
Reproductive & Child HealthReproductive & Child Health
Reproductive & Child Health
 
Disease screening
Disease screeningDisease screening
Disease screening
 
Error, confounding and bias
Error, confounding and biasError, confounding and bias
Error, confounding and bias
 
Social marketing in health
Social marketing in healthSocial marketing in health
Social marketing in health
 
Outbreak investigation
Outbreak investigationOutbreak investigation
Outbreak investigation
 
Evidence based medicine
Evidence based medicineEvidence based medicine
Evidence based medicine
 
Metaanalysis copy
Metaanalysis    copyMetaanalysis    copy
Metaanalysis copy
 

Recently uploaded

High Profile Call Girls Jaipur Vani 8445551418 Independent Escort Service Jaipur
High Profile Call Girls Jaipur Vani 8445551418 Independent Escort Service JaipurHigh Profile Call Girls Jaipur Vani 8445551418 Independent Escort Service Jaipur
High Profile Call Girls Jaipur Vani 8445551418 Independent Escort Service Jaipurparulsinha
 
College Call Girls Vyasarpadi Whatsapp 7001305949 Independent Escort Service
College Call Girls Vyasarpadi Whatsapp 7001305949 Independent Escort ServiceCollege Call Girls Vyasarpadi Whatsapp 7001305949 Independent Escort Service
College Call Girls Vyasarpadi Whatsapp 7001305949 Independent Escort ServiceNehru place Escorts
 
call girls in munirka DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️
call girls in munirka  DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️call girls in munirka  DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️
call girls in munirka DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️saminamagar
 
Call Girls Hebbal Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hebbal Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls Hebbal Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hebbal Just Call 7001305949 Top Class Call Girl Service Availablenarwatsonia7
 
Russian Call Girls Chickpet - 7001305949 Booking and charges genuine rate for...
Russian Call Girls Chickpet - 7001305949 Booking and charges genuine rate for...Russian Call Girls Chickpet - 7001305949 Booking and charges genuine rate for...
Russian Call Girls Chickpet - 7001305949 Booking and charges genuine rate for...narwatsonia7
 
Call Girls Whitefield Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Whitefield Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls Whitefield Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Whitefield Just Call 7001305949 Top Class Call Girl Service Availablenarwatsonia7
 
Call Girls Thane Just Call 9910780858 Get High Class Call Girls Service
Call Girls Thane Just Call 9910780858 Get High Class Call Girls ServiceCall Girls Thane Just Call 9910780858 Get High Class Call Girls Service
Call Girls Thane Just Call 9910780858 Get High Class Call Girls Servicesonalikaur4
 
Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...rajnisinghkjn
 
Call Girls In Andheri East Call 9920874524 Book Hot And Sexy Girls
Call Girls In Andheri East Call 9920874524 Book Hot And Sexy GirlsCall Girls In Andheri East Call 9920874524 Book Hot And Sexy Girls
Call Girls In Andheri East Call 9920874524 Book Hot And Sexy Girlsnehamumbai
 
Call Girl Koramangala | 7001305949 At Low Cost Cash Payment Booking
Call Girl Koramangala | 7001305949 At Low Cost Cash Payment BookingCall Girl Koramangala | 7001305949 At Low Cost Cash Payment Booking
Call Girl Koramangala | 7001305949 At Low Cost Cash Payment Bookingnarwatsonia7
 
Kolkata Call Girls Services 9907093804 @24x7 High Class Babes Here Call Now
Kolkata Call Girls Services 9907093804 @24x7 High Class Babes Here Call NowKolkata Call Girls Services 9907093804 @24x7 High Class Babes Here Call Now
Kolkata Call Girls Services 9907093804 @24x7 High Class Babes Here Call NowNehru place Escorts
 
Call Girls Hosur Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hosur Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls Hosur Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hosur Just Call 7001305949 Top Class Call Girl Service Availablenarwatsonia7
 
Call Girls Electronic City Just Call 7001305949 Top Class Call Girl Service A...
Call Girls Electronic City Just Call 7001305949 Top Class Call Girl Service A...Call Girls Electronic City Just Call 7001305949 Top Class Call Girl Service A...
Call Girls Electronic City Just Call 7001305949 Top Class Call Girl Service A...narwatsonia7
 
Call Girls Service in Bommanahalli - 7001305949 with real photos and phone nu...
Call Girls Service in Bommanahalli - 7001305949 with real photos and phone nu...Call Girls Service in Bommanahalli - 7001305949 with real photos and phone nu...
Call Girls Service in Bommanahalli - 7001305949 with real photos and phone nu...narwatsonia7
 
Call Girl Bangalore Nandini 7001305949 Independent Escort Service Bangalore
Call Girl Bangalore Nandini 7001305949 Independent Escort Service BangaloreCall Girl Bangalore Nandini 7001305949 Independent Escort Service Bangalore
Call Girl Bangalore Nandini 7001305949 Independent Escort Service Bangalorenarwatsonia7
 
Call Girls ITPL Just Call 7001305949 Top Class Call Girl Service Available
Call Girls ITPL Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls ITPL Just Call 7001305949 Top Class Call Girl Service Available
Call Girls ITPL Just Call 7001305949 Top Class Call Girl Service Availablenarwatsonia7
 
Call Girls Hsr Layout Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hsr Layout Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls Hsr Layout Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hsr Layout Just Call 7001305949 Top Class Call Girl Service Availablenarwatsonia7
 
Book Call Girls in Yelahanka - For 7001305949 Cheap & Best with original Photos
Book Call Girls in Yelahanka - For 7001305949 Cheap & Best with original PhotosBook Call Girls in Yelahanka - For 7001305949 Cheap & Best with original Photos
Book Call Girls in Yelahanka - For 7001305949 Cheap & Best with original Photosnarwatsonia7
 
Glomerular Filtration and determinants of glomerular filtration .pptx
Glomerular Filtration and  determinants of glomerular filtration .pptxGlomerular Filtration and  determinants of glomerular filtration .pptx
Glomerular Filtration and determinants of glomerular filtration .pptxDr.Nusrat Tariq
 

Recently uploaded (20)

High Profile Call Girls Jaipur Vani 8445551418 Independent Escort Service Jaipur
High Profile Call Girls Jaipur Vani 8445551418 Independent Escort Service JaipurHigh Profile Call Girls Jaipur Vani 8445551418 Independent Escort Service Jaipur
High Profile Call Girls Jaipur Vani 8445551418 Independent Escort Service Jaipur
 
College Call Girls Vyasarpadi Whatsapp 7001305949 Independent Escort Service
College Call Girls Vyasarpadi Whatsapp 7001305949 Independent Escort ServiceCollege Call Girls Vyasarpadi Whatsapp 7001305949 Independent Escort Service
College Call Girls Vyasarpadi Whatsapp 7001305949 Independent Escort Service
 
call girls in munirka DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️
call girls in munirka  DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️call girls in munirka  DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️
call girls in munirka DELHI 🔝 >༒9540349809 🔝 genuine Escort Service 🔝✔️✔️
 
Call Girls Hebbal Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hebbal Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls Hebbal Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hebbal Just Call 7001305949 Top Class Call Girl Service Available
 
Russian Call Girls Chickpet - 7001305949 Booking and charges genuine rate for...
Russian Call Girls Chickpet - 7001305949 Booking and charges genuine rate for...Russian Call Girls Chickpet - 7001305949 Booking and charges genuine rate for...
Russian Call Girls Chickpet - 7001305949 Booking and charges genuine rate for...
 
Call Girls Whitefield Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Whitefield Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls Whitefield Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Whitefield Just Call 7001305949 Top Class Call Girl Service Available
 
Call Girls Thane Just Call 9910780858 Get High Class Call Girls Service
Call Girls Thane Just Call 9910780858 Get High Class Call Girls ServiceCall Girls Thane Just Call 9910780858 Get High Class Call Girls Service
Call Girls Thane Just Call 9910780858 Get High Class Call Girls Service
 
Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
Dwarka Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
 
Call Girls In Andheri East Call 9920874524 Book Hot And Sexy Girls
Call Girls In Andheri East Call 9920874524 Book Hot And Sexy GirlsCall Girls In Andheri East Call 9920874524 Book Hot And Sexy Girls
Call Girls In Andheri East Call 9920874524 Book Hot And Sexy Girls
 
Call Girl Koramangala | 7001305949 At Low Cost Cash Payment Booking
Call Girl Koramangala | 7001305949 At Low Cost Cash Payment BookingCall Girl Koramangala | 7001305949 At Low Cost Cash Payment Booking
Call Girl Koramangala | 7001305949 At Low Cost Cash Payment Booking
 
Kolkata Call Girls Services 9907093804 @24x7 High Class Babes Here Call Now
Kolkata Call Girls Services 9907093804 @24x7 High Class Babes Here Call NowKolkata Call Girls Services 9907093804 @24x7 High Class Babes Here Call Now
Kolkata Call Girls Services 9907093804 @24x7 High Class Babes Here Call Now
 
Call Girls Hosur Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hosur Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls Hosur Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hosur Just Call 7001305949 Top Class Call Girl Service Available
 
Call Girls Electronic City Just Call 7001305949 Top Class Call Girl Service A...
Call Girls Electronic City Just Call 7001305949 Top Class Call Girl Service A...Call Girls Electronic City Just Call 7001305949 Top Class Call Girl Service A...
Call Girls Electronic City Just Call 7001305949 Top Class Call Girl Service A...
 
Call Girls Service in Bommanahalli - 7001305949 with real photos and phone nu...
Call Girls Service in Bommanahalli - 7001305949 with real photos and phone nu...Call Girls Service in Bommanahalli - 7001305949 with real photos and phone nu...
Call Girls Service in Bommanahalli - 7001305949 with real photos and phone nu...
 
Call Girl Bangalore Nandini 7001305949 Independent Escort Service Bangalore
Call Girl Bangalore Nandini 7001305949 Independent Escort Service BangaloreCall Girl Bangalore Nandini 7001305949 Independent Escort Service Bangalore
Call Girl Bangalore Nandini 7001305949 Independent Escort Service Bangalore
 
sauth delhi call girls in Bhajanpura 🔝 9953056974 🔝 escort Service
sauth delhi call girls in Bhajanpura 🔝 9953056974 🔝 escort Servicesauth delhi call girls in Bhajanpura 🔝 9953056974 🔝 escort Service
sauth delhi call girls in Bhajanpura 🔝 9953056974 🔝 escort Service
 
Call Girls ITPL Just Call 7001305949 Top Class Call Girl Service Available
Call Girls ITPL Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls ITPL Just Call 7001305949 Top Class Call Girl Service Available
Call Girls ITPL Just Call 7001305949 Top Class Call Girl Service Available
 
Call Girls Hsr Layout Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hsr Layout Just Call 7001305949 Top Class Call Girl Service AvailableCall Girls Hsr Layout Just Call 7001305949 Top Class Call Girl Service Available
Call Girls Hsr Layout Just Call 7001305949 Top Class Call Girl Service Available
 
Book Call Girls in Yelahanka - For 7001305949 Cheap & Best with original Photos
Book Call Girls in Yelahanka - For 7001305949 Cheap & Best with original PhotosBook Call Girls in Yelahanka - For 7001305949 Cheap & Best with original Photos
Book Call Girls in Yelahanka - For 7001305949 Cheap & Best with original Photos
 
Glomerular Filtration and determinants of glomerular filtration .pptx
Glomerular Filtration and  determinants of glomerular filtration .pptxGlomerular Filtration and  determinants of glomerular filtration .pptx
Glomerular Filtration and determinants of glomerular filtration .pptx
 

Social Audit

  • 1. SOCIAL AUDIT DR.AMANDEEP KAUR JUNIOR RESIDENT COMMUNI TY MEDICINE PT.B.D.SHARMA PGIMS, ROHTAK
  • 2. CONTENTS  Introduction  Need of social audit  Scope of social audit  Salient features of social audit  Methodology  Tools of social audit initiatives  Uses & advantages of social audit  Some audit stories  Scenario in Haryana
  • 3. INTRODUCTION AS PER THE CONSTITUTION, THE GOVERNMENT IS OF THE PEOPLE, FOR THE PEOPLE AND BY THE PEOPLE, MEANING THEREBY, THE GOVERNMENT AND THE PEOPLE ARE ONE. BUT IN PRACTICE, THE PEOPLE ST I L L CARRY THE MINDSET OF BEING RULED AND THE GOVERNMENT CARRIES THE MINDSET OF RULER. HUGE GAP BETWEEN THE TWO PEOPLE HAVE NOT GOT A CHANCE AND ABI L ITY TO HOLD THE GOVERNMENT ACCOUNTABLE FOR NON - PERFORMANCE/ ASK QUESTIONS.
  • 4.  AUDIT  The word 'Audit' originated from the Latin word 'audire' which means 'to hear‘  It is an unbiased examination and evaluation of a person, organization, system, process, enterprise, project or product. Can be done internally (by employees of the organization) or externally (by an outside firm)
  • 5. TYPES OF AUDITS  Government or institutional audit is one that is conducted in-house or through external, professional, auditing institutions, and is ordinarily conducted without the significant involvement of the affected people and/or the intended beneficiaries.  Social audit is one that is conducted jointly by the government and the people, especially by those people who are affected by, or are the intended beneficiaries of, the activity being audited.  People’s/Public audit is one that is conducted by the people themselves, including those who are directly affected or are the intended beneficiaries, sometimes with the assistance of movements and NGOs.
  • 6. THE IDEAL OPTION  Government audit remains the basic audit.  Social audit conducted in addition for certain types of schemes and activities, especially those involving huge and/or disaggregated expenditure.  Public audit selectively where the auditing process seems to have failed.
  • 7. Comptroller & Auditor General of India Supreme Audit Institution Of India  Over the last decades, CAG has been conducting performance audits of socio‐economic developmental programmes of the Central and State Governments, e.g.  National Rural Employment Guarantee Scheme (NREGS),  National Rural Health Mission (NRHM),  Sarva Shiksha Abhiyan (SSA),  Mid‐day Meals Scheme,  Accelerated Rural Water Supply Programme (ARWSP),  Pradhan Mantri Gram Sadak Yojana (PMGSY).  CAG’s audit is an external audit on behalf of tax payers.  In a broad theoretical sense, therefore, CAG’s audit itself is a social audit.
  • 8. Comptroller & Auditor General of India Supreme Audit Institution Of India  Yet, in commonly perceived sense, CAG audit remains a Government process largely confined to Government officials and auditors.  Social audit, on the other hand, seeks to make the audit process more transparent and take audit findings to a wider public domain of stakeholders.  The demand for social audit has grown in recent years due to the steady shift in devolution of Central funds and functions relating to socio‐economic schemes to the local tiers of Government – Panchayati Raj Institutions (PRIs), Urban Local Bodies (ULBs) and other special purpose agencies.
  • 9. THE CONCEPT OF SOCIAL AUDIT  Emerged in the 1940’s when academic Theodore Kreps called on companies to acknowledge their responsibilities to citizens.  1960-70’s , a fresh wave of interest in Social and Ethical Accounting, Auditing and Reporting (SEAAR). Concept of ‘stakeholders’ emerged.  1980s, the social audit concept travelled from the private to the public sector in response to new emerging democratic governance trends.
  • 10.  Lately, social media (facebook, twitter, wikileaks) are playing an important role to channel citizen’s initiatives to uncover corrupt practices and mismanagement, as well as to hold governments accountable.  Social audit has become a key component of any democratic governance and anti-corruption strategy.
  • 11.  The concept of “Social Audit” has been linked to “Corporate Social Responsibility” (CSR)  CSR is essentially a concept, whereby companies integrate social and environmental concerns in their business operations and in their interaction with their stakeholders on a voluntary basis.  For Example,  Microsoft has created a Bill & Melinda Gates Foundation for Research & Development work on HIV / AIDS  McDonald’s outlets take care of its surroundings by maintaining cleanliness and hygiene.  In India, Infosys has created an NGO to work for development of society
  • 12. DEFINITIONS  “Social Accounting and Auditing is a way of measuring and reporting on an organization’s social and ethical performance. An organization which takes on an audit is transparent and makes itself accountable to its stakeholders.” InterPraxis  “Social Accounting and Audit is a process to create a flexible framework which enables the organization to account fully for its social, environmental and economic impact, to report on its performance, and to provide the information essential for planning future action and improving performance.” Social Audit Network
  • 13. DEFINITION  "Social Audit is a process in which, details of the resource, both financial and non-financial, used by public agencies for development initiatives are shared with the people, often through a public platform. Social Audits allow people to enforce accountability and transparency, providing the ultimate users an opportunity to scrutinize development initiatives.” VISION FOUNDATION What globally is known as “People’s Audit or Public Audit” , in India we call it “Social Audit”.
  • 14.  Broadly, this process of Social Audit involves, the following components, i.e., a) Availability of information / details of the resource, financial and non-financial, used by public agencies for development initiatives, b) Organising the ultimate users / beneficiaries / people, c) Scrutiny of the information by the end users. • Foundation of Social Audit is INFORMATION AVAILABILITY- --- as people can ask questions only when they possess the requisite information regarding the subject
  • 15. Our Fundamental Right  Freedom of speech & expression is protected in Article 19 of the Constitution of India: All citizens shall have the right to freedom of speech and expression.  In 1982, the Supreme Court of India ruled that access to government information was an essential part of the fundamental right to freedom of speech and expression.
  • 16. SOCIAL AUDIT & RIGHT TO INFORMATION ACT 2005  Allows any one to access information regarding the functioning of a scheme or project, by filing a specific request.  Made people aware that the right is legally enforceable  Universal access  Suo moto disclosures  Guarantees the people that they can conduct a social audit of any scheme or programme that they think needs their scrutiny, even if the concerned public authority has not organised a social audit.
  • 17. SOCIAL AUDIT & RIGHT TO INFORMATION ACT 2005 PROCESS OF ACCESS :  Public authority must appoint a Public Information Officer (PIO), who accepts requisitions and provides information.  The PIO must ordinarily respond to a requisition within 30 days  Information relating to the life or liberty of a person must, nevertheless, be provided in 48 hours. PENALTIES are prescribed for illegitimate delay or refusal  For unreasonable delay-- Rs. 250 per day  For destruction of information, knowingly giving false information etc., with an upper limit of Rs. 25,000
  • 18.
  • 19. NEED OF SOCIAL AUDIT  The investment of thousands of crores of rupees made by the Government of India and various national and international agencies, since independence in social development programmes, has not been justified by the impact it has made.  Huge gap between the desired impact and the actual impact takes anyone within the Govt. or otherwise to think deeply about the failures.
  • 20. The dominant reason for the failure of Programme Delivery Systems lies in the WEAK DEMAND SIDE as compared to the SUPPLY SIDE. DEMAND SIDE (Problems) SUPPLY SIDE (Problems) Weak, unorganized Beneficiaries, unable to create DEMAND for QUALITY and EFFECTIVE programme Delivery. Gram Sabhas not being effective to the extent desired. Vested interest groups want Beneficiaries to remain unorganized and Gram Sabhas in- effective. Programme design, not need based. Even when need based, it is not designed to be practical in implementation. Even when need based and well designed, it is not managed by competent managers with a result oriented approach. Failure to achieve results does not lead to any accountability being fixed, leading to poor programme performance. Failure in controlling the interference of vested interest groups.
  • 21. THE MISSING LINKS PROGRAMME PLANNER & IMPLEMENTERS SOCIAL AUDIT For flow of information (THE MISSING LINK) BENEFICIARIES D E M A N D S U P P L Y Flow of information (THE MISSING LINK) Supply of development inputs WEAK STRON G
  • 22. SCOPE OF SOCIAL AUDIT  Assessing the physical and financial gaps between needs and resources available for local development.  Creating awareness among beneficiaries and providers of local social and productive services.  Increasing efficacy and effectiveness of local development programmes.  Scrutiny of various policy decisions, keeping in view stakeholder interests and priorities, particularly of rural poor.  Estimation of the opportunity cost for stakeholders
  • 23. SCOPE OF SOCIAL AUDIT  Allow people to enforce transparency & accountability.  Promote dialogue and deliberation to promote public-private partnership.  Increase public participation at all stages of public policy & budget cycle.  Identify, control and report irregularities & prevent abuse of funds and power.  Measure the impact of policies/programs.  Enable citizens to exercise their rights.
  • 24. SALIENT FEATURES  MultiPerspective/Polyvocal. Aims to reflect the views (voices) of all those people (stakeholders) involved with or affected by the organisation/department/programme.  Comprehensive. Aims to (eventually) report on all aspe cts of the organisation's work and performance.  Participatory. Encourages participation of stakeholders & sharing of their values.  Multidirectional. Stakeholders share and give feedback o n multiple aspects
  • 25. SALIENT FEATURES  Regular. So that the concept and the practice becomes embedded in the culture of organisation  Comparative. The organisation can compare its own performance each year & with organisations doing similar work  Verification. Ensures that the social accounts are audited b y a suitably experienced person or agency with no vested interest in the organisation.  Disclosure. To stakeholders and the wider community in the interests of accountability and transparency
  • 26. PRINCIPLES OF SOCIAL AUDIT & UNIVERSAL VALUES
  • 27. THE SOCIAL AUDITOR (Assurance Provider)  The social auditor is responsible for carrying out the social audit, either alone or with other social auditors as part of a social audit team. Characteristics:  Unbiased and independent.  Expertise in social auditing.  Inquisitiveness coupled with a healthy skepticism  Ability to understand programs and their wider social context.
  • 29. When can social audit be performed? A social audit is conducted over the life span of a scheme or programme, and not just in one go or at one stage.
  • 30. ILLUSTRATIVE STEP BY STEP PROCESS OF SOCIAL AUDITS
  • 31. SOCIAL AUDIT OF MATERNAL HEALTH SERVICES IN UTTARANCHAL
  • 32. SOCIAL AUDIT TOWARDS …  Creating a demand for maternal health services from the community  Increasing responsiveness to community needs in health providers and managers
  • 33. SCOPE OF SOCIAL AUDIT Area – 2 blocks in two districts of Uttaranchal state Within each block, - 10 villages - 2 Sub-Centres - 1 PHC TEAM: Included Panchayat members, women’s group leaders and NGO staff
  • 34. Steps of the Social Audit – Preparations (July 04)  Obtained accurate information about available maternal health services and facilities from the government  Capacity building of team through training programme, field visit and PHC visit  Developing Social Audit tools, field testing  Taking permission from district CMO  Taking permission of village Panchayats
  • 35. Information gathering by team  Conducting interviews and observations in 2 PHCs  Conducting interviews and observations in 4 ANM Sub-centres  Conducting group discussions in 20 villages  Documenting 17 case studies of maternal deaths and experiences of family planning services in RCH camps
  • 36. Sharing  Collated findings and shared with audit team for internal checking  Shared with community in 20 villages for consent  Shared separately with CMOs, MOICs and ANMs for consent  Printed the Audit Report in Hindi
  • 37. Sharing of Audit findings  Shared with the community, media and Panchayat leaders in a Public Gathering (March 2005) JAN AUDIT MANCH
  • 38. Outcomes of the Social Audit: Gaps Emerging  No document defining what services women are entitled to  Lack of material or staff for health education and public awareness  Information given only regarding female sterilization  No involvement of Panchayats in maternal health activities  Lack of women doctors in PHCs/CHCs – poor system of referral in emergencies  Very limited range of services despite ‘RCH camps’  Lack of essential equipment in Sub centres for ante-natal check-ups, delivery and post-partum care; gaps in supply and maintenance/ repair
  • 39. Success with service providers  Health department supported entire audit process – for the first time ‘reminded of their responsibility by the community’  The PHC has 3 doctors including a woman doctor  ANM:  community level work improved, gives more information about health programmes; comes when called home for deliveries and does not charge money for home deliveries  better relations with women’s group, keeps up contact, attends meetings  staying in the SCs with community support, women help her during immunization camps  provide improved ANC and cover remote villages now
  • 40. Success with community  Panchayats at village and block level are actively involved in the issue of maternal health services  Women have created a pressure so that Panchayats are now taking up health issues as an agenda in meetings  Women are now clear about their entitlements when they seek health services  Women’s groups monitor the quality of care in RCH camps
  • 41. FUTURE COMMUNITY ACTION  Formation of a group with Panchayat representatives, women leaders, government health managers to take the audit process forward
  • 42. CHALLENGES FACED  Not easy for an NGO to facilitate an audit process while maintaining a relationship with the government  Not easy to create a relationship with the Panchayat leaders on a ‘women’s issue’  Informants were hesitant to provide accurate information about the actual state of maternal health services  Making the audit report was difficult – to maintain accuracy while not alienating the health providers - to ensure that the audit report was accepted by all stakeholders  Public sharing of audit report had to be fact-based, not fault-finding or accusation
  • 43. CONCLUSION The experience shows it is possible to ~  Impartially audit quality of maternal health services with the cooperation of the health department and the community  Make Panchayats actively involved in maternal health and make them a ‘voice’ that demands accountability from the health system  Change the client-provider relationship to empower even illiterate rural dalit women users to exercise their rights in health services
  • 44. COSTS OF SOCIAL AUDIT  For the NGO to facilitate the Social Audit in 2 districts in 2 blocks (1 PHC, 2 Sub-Centres and 10 villages) cost was Rs 2 lakhs.  This includes preparation, training, audit activities, sharings and publication of audit report  This does not cover the NGO’s costs of building rapport with the Panchayats and community women for the previous three years
  • 45. SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, ORISSA- 2007
  • 46. SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, ORISSA-2007  Done in 12 villages  PREPARATORY MEETING OF PEOPLES’ ORGANISATION:  On 20th May 2007 the Anchalik Vikas Samiti, Loisingha Block decided to conduct the Social Audit of ICDS programme of Ratakhandi Gram Panchayat  The Sarapanch was requested to convene the Gram Sabha… Sarapanch was reluctant  Chose the alternative option for the Gram Sabha  This was an example of alternative way of Gram Sabha as per the Gram Panchayat rule when Sarapanch refused to convene the Gram Sabha
  • 47. SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, ORISSA-2007  FORMATION OF SAMAJIK SAMIKSHYA MANCH(SOCIAL AUDIT FORUM):  With the prime objective to • make people aware, • sensitize, • build confidence among the people, • analyze the information and situation, • facilitation of village level Social Audit Manch, • coordinate the process at the Gram Panchayat level
  • 48. SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, ORISSA-2007  COLLECTION OF INFORMATION & APPLICATION OF RTI:  requested the Anganwadi workers for the required information…they denied.  went to the CDPO on 12th June 2007… applied for the required information under RTI  CDPO told to give the information after 30 days… misusing RTI Act  Went to the office of the District Social welfare Officer (DSWO)… found long absent, then denied information.  name of the PIO is not displayed….so could not be contacted.  Met the Collector….. APPRECIATED THE INITIATIVE….. instructed the DSWO to supply all required information and also advised DWSO to issue necessary instruction to the concerned CDPO to cooperate.
  • 49. SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, ORISSA-2007  SORTING & FILING OF INFORMATION:  Documents/ records in side the file were: Referral Support Status, Attendance of Children (Pre-School), Monthly Progress Report of ICDS Worker, Special Nutrition Status, Emergency Feeding Register from April 2006 to March 2007.  ANALYSIS OF INFORMATION AND REDISTRIBUTION:  Conversion of the information to understandable local dialect and measurement was redistributed to the villages for analysis at their levels
  • 50. SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, ORISSA-2007  SHARING OF INFORMATION AND VERIFICATION AT FIELD:  Sharing of the collected/analysed information with the villagers  Social Audit Manch members went to the villages to verify the information with the participation of various stake holders like beneficiaries, PRI members and other Community members  Included holding of meeting, physical verification and case analysis
  • 51. SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, ORISSA-2007  MEASURES TO BUILD CONFIDENCE:  By a team staying in the village itself  By a moving team to control the external threat In a bureaucratic structure of Government, where people have not dreamt of a peoples’ action, has certainly given rise to many questions like “Are we really powerful? Can we question the Government officials?? Do we have right to inspect government offices??? Can our decision be implemented????..............
  • 52. SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, ORISSA-2007  CONDUCTING THE SOCIAL AUDIT:  On 18th June 2007, 1400 out of 3500 Gram Sabha Members assembled  Bal Panchayat Sarapanch was also among the panel  Testimonies on non functioning of village ICDS committees, emergency feeding, SNP, Pre-schooling and referral support presented by the individual victimized beneficiaries  Supervisor of ICDS tried to clarify issues and faced the agony of people when tried suppress the people voice and analysis of community
  • 53. SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, ORISSA-2007  Findings :  SNP not benefiting to the real beneficiaries & appropriate quantity not maintained  Irregularities in immunisation programme  Children and pregnant women not getting in time health check-up  Malnourished children not identified properly  Pre-schooling centre not functioning except one centre  Hardly one training programme for adolescent girls in 3 centres organised by the ICDS in last 3 year  Only 2 centres providing cooked food, rests are distributing rations  When only 10 children in one Anganwadi centres attend, the official records show it as 21children.
  • 54. SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, ORISSA-2007  Decision:  Confirm findings at village level and action taken in consultation with the higher authority of administration  WAY FORWARD:  The Collector was presented with signed resolution of the Gram Sabha who in turn assured administrative action on the findings  Various dimensions and dynamics of the ICDS were analysed  Peoples’ centric model of streamlining process was chalked out for effective implementation of the schemes
  • 55. SOCIAL AUDIT OF ICDS PROGRAMME IN RATAKHANDI GRAM PANCHAYAT OF LOISINGHA BLOCK DIST-BOLANGIR, ORISSA-2007
  • 57. CITIZEN REPORT CARDS  Entail a participatory survey that solicits users/clients feedback on the performance of specific public services, combining qualitative and quantitative methods to collect useful demand-side data.  Two related elements:  “scientific” element: requires defining the scope of the problem, selecting a sample, designing a questionnaire, collecting the data, analyzing it and writing a report.  “socializing” element: designing a media campaign to disseminate the results of the study, building awareness, mobilizing broad social coalitions, advocating for reform, negotiating with government authorities and engaging in constructive discussions or public hearings
  • 58. CITIZEN REPORT CARDS  In 2000, the Public Affairs Centre (PAC) in Bangalore, India pioneered it  Provided an assessment of citizens’ level of satisfaction with regard to the city’s public services and ranked public service agencies (water, power, municipal services, transport, housing, telephones, banks and hospitals) in terms of their service performance  Indicated low patient satisfaction, poorly maintained facilities, and wide-spread corruption in the form of bribes  Reported--  only 43% of patients had access to usable toilets  less than 40% had access to free medicines  Bangalore Municipal Corporation contacted..Reforms implemented  Evaluation in 2004 found that services had significantly
  • 59. Public Expenditure Tracking Surveys (PETS)  1996, the World Bank introduced PETS in Uganda to examine leakages in the allocated education budget  Citizen groups track spending trends to identify how much of the allocated resources reach their targets and, in the process, identify whether there are leakages and/or bottlenecks on the way  Involves triangulating of information received from disbursement records of finance ministries, accounts submitted by line agencies and information obtained from independent research to identify point of leakage  While schools on average still did not receive the full amount, leakage was reduced from 87% in 1996 to 18% in 2001
  • 60. Citizen Charters  Instrument to close gap between citizens’ demands and the public institutions’ structures and processes in charge of fulfilling them  Defines what services will be rendered, how and when they will be provided and who is responsible for the project  Naga City’s Citizen’s Charter(Philipines):  standardizing the service delivery times  diverse commitments stipulated in the Charter are known as Performance Pledges. For example, the time required to repair a street light was 24 hours  Charter available in two versions: a printed leaflet, sent to all households, and online through city website
  • 61. OTHER TOOLS FOR SOCIAL AUDIT INITIATIVES  Social Media Initiatives  Service Delivery Surveys  Household Surveys for Social Audit  Community Based Monitoring
  • 63. USES  Monitors the social and ethical impact and performance of the organization  Provides a basis for shaping management strategy in a socially responsible and accountable way  Identify potential problems before they arise.  Facilitates organizational learning on how to improve social performance.  Informs the community, public, and other organizations about the allocation of their resources (time and money)  Increases the organization’s accountability to the groups it serves and on which it depends.
  • 64. ADVANTAGES  Organization gains an improved understanding of community needs, esp. marginalized groups, and the extent of satisfaction of those needs  Enables the organization to get a clearer idea of people’s ‘perceptions’ and levels of satisfaction on services  Trains the community on participatory planning of programmes with a development organization  Community / clients become closely involved in organizational planning and review processes leading to greater trust  Promotes collective decision making and sharing responsibilities  Develops human resources and social capital  Encourages local democracy
  • 66. HAMARA PAISA, HAMARA HISAAB: RAJASTHAN:1994  Initiated by Mazdoor Kisaan Shakti Sangathan (MKSS)  People had difficulty getting paid the minimum wage  MKSS brought people together and simply read out official documents procured either through surreptitious means or from officials who had no idea of their import  Records... contained false information.  E.g., transport bills of over 6 km when the real distance was only 1 km, or people listed on the muster rolls who lived in other cities or were dead.  Proved that corrupt officials and others were siphoning money and minimum wages were being paid only on paper  idea of a Jan Sunwai or ‘public hearing’ was introduced  RESULTS: Brought people together People found their own platform Change in panchayat act National movement led by Ms Aruna Roy… RTI Act 2005
  • 67. SOCIAL AUDIT in Delhi by PARIVARTAN: 2000  Parivartan, a voluntary organisation, started as people’s movement in June 2000, to provide relief to taxpayers from corruption in the income tax department  The organisation began to use the Delhi Right to Information Act 2001 to resolve public grievances  RESULTS:  Social audit conducted by Parivartan, along with local residents of Sundernagri and New Seemapuri - for development works undertaken by the Engineering Department of the Municipal Corporation of Delhi (MCD).  Ration shopkeepers won't divulge their records, Food Department officials won’t file complaints, and the police won’t act on their own or accept complaints from the public. After the initiatives of Parivartan, a number of people from different parts of Delhi filed applications under the Delhi Right to Information Act and sought the records of their ration shopkeepers.
  • 68. Social Audit of the Mid Day Meal Scheme in Andhra Pradesh: 2008  Initiated by the state government & facilitated by M.V.Foundation  In Adilabad and Kurnool districts; in 111 schools  RESULTS:  While about 70-80 children attend school everyday, attendance was marked for about 100 children and bills for mid day meal are presented accordingly  Only in 45 out of 111 schools was the rice stored in the school kitchen shed; 21 out of 111 schools was the cooking done in the kitchen shed  Cooking agency is with the Sarpanch’s family and the ration dealer is also related to them. The rice is stored with them and they cook in their own house  In some schools the quality of the meal was so poor that many children did not eat
  • 70. IMPACT ASSESSMENT OF NREGS IN SIRSA: 2009  Two blocks, one better performing & one poor performing, were selected on the basis of performance indicators like, Job cards, person-days generation and utilization of funds  Two GPs selected from each block  RESULTS:  62.50 % Gram Panchayats formed a social audit committee  About half of the selected Gram Panchayats were aware about RTI act  Delay in receiving of funds (62.5 percent Gram Panchayats)  Banks far away and bank staff not cooperative (50%)  Supervision of work and lack of awareness (37.50%)  Corruption (12.50%)  Assessment of work delayed because one J.E in whole block (50%)
  • 71. IMPACT ASSESSMENT OF NREGS IN SIRSA: 2009  RESULTS:  Muster roll was not available at any of the worksites, reason given being- MR filled only after the completion of work  Child care facility was not available at any of the worksites  First aid kit was available at half worksites  Drinking water facility was available at all the work site  More then 82 percent of the workers reported considerable increase in their income
  • 72.
  • 73.
  • 74.
  • 75.
  • 76. REFERENCES  A practical guide to social audit as a participatory tool to strengthen democratic governance, transparency, and accountability, UNDP  Social Audit Gram Sabha & Panchayati Raj, Final Report to Planning Commission, VISION FOUNDATION  Social Audit A Peoples Manual by NIRD  Social Audit of the Mid Day Meal Scheme in Andhra Pradesh(report)  Social Audit by Kurian Thomas  Report on Gram Sabha for social audit of ICDS Programme in Ratakhandi Gram Panchayat Of Loisingha Block Dist-bolangir  Appraisal of impact assessment of nregs in selected districts of Himachal Pradesh, Punjab, Haryana. Districts: Hoshiarpur, Sirsa, Sirmaur, period july-august 2009, Sponsored by United Nations Development Programme (UNDP) India