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Slides from my Mayo Clinic Social Media Health Network webinar delivered May 21, 2015. Covering:
• how to efficiently monitor social media for service recovery opportunities, whether you work on a team or are the only one handling social media for your organization.
• handling common service recovery situations.
• taking service recovery one step further to develop a social media-based recognition program designed to surprise and delight key members of your online community.
Slides from my Mayo Clinic Social Media Health Network webinar delivered May 21, 2015. Covering:
• how to efficiently monitor social media for service recovery opportunities, whether you work on a team or are the only one handling social media for your organization.
• handling common service recovery situations.
• taking service recovery one step further to develop a social media-based recognition program designed to surprise and delight key members of your online community.
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