GCCC_SaaS_RFID_online_resources

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Presentation on SaaS implementation

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GCCC_SaaS_RFID_online_resources

  1. 1. Stairway to Saas RFID Online Resources Gold Coast City Council Library Service Amanda Carlson – Solutions Analyst 22 October 2009
  2. 2. Gold Coast City Council Library Services Systems Project <ul><li>Need for change </li></ul><ul><li>Stairway to SaaS </li></ul><ul><li>Proof of Concept </li></ul><ul><li>Staff Training and OCM </li></ul><ul><li>Implementation </li></ul><ul><li>Lessons learnt </li></ul><ul><li>RFID </li></ul><ul><li>Online Resources and EZproxy </li></ul>
  3. 3. <ul><li>510,671 residents </li></ul><ul><li>10.5 million visitors </li></ul><ul><li>70 km beaches </li></ul><ul><li>260 km navigable waterways </li></ul><ul><li>287 days sunshine </li></ul><ul><li>2245 parks </li></ul><ul><li>Image courtesy of Gold Coast info </li></ul><ul><li>http://www.goldcoastinfo.net </li></ul>Gold Coast City
  4. 4. Gold Coast Hinterland <ul><li>100,000 ha. rainforest </li></ul><ul><li>McPherson Range </li></ul><ul><li>Mt Tamborine </li></ul><ul><li>Numimbah Range </li></ul><ul><li>Lamington National Park </li></ul><ul><li>Springbrook National Park </li></ul><ul><li>Image courtesy of Gold Coast info </li></ul><ul><li>http://www.goldcoastinfo.net </li></ul>
  5. 5. GCCC IT Operations <ul><li>Centralised operation </li></ul><ul><li>180 staff </li></ul><ul><li>800+ applications </li></ul><ul><li>300+ servers </li></ul><ul><li>147 TB data </li></ul><ul><ul><li>(backed up Jul 09) </li></ul></ul>
  6. 6. GCCC Library Services <ul><li>Distributed network </li></ul><ul><ul><li>12 branch libraries </li></ul></ul><ul><ul><li>2 mobile libraries </li></ul></ul><ul><ul><li>Local Studies Library </li></ul></ul><ul><ul><li>Corporate Library </li></ul></ul><ul><ul><li>Collection Services Unit </li></ul></ul><ul><li>171 staff </li></ul><ul><li>233,462 library members </li></ul><ul><li>874,615 items </li></ul>
  7. 7. Library ICT Environment <ul><li>Unicorn 2003.1.4.5 </li></ul><ul><ul><li>EDI, Acquisitions, etc </li></ul></ul><ul><li>Hyperion </li></ul><ul><li>iBistro </li></ul><ul><li>Syndetics </li></ul><ul><li>EZproxy </li></ul><ul><li>Director Station </li></ul><ul><li>3M Self Check </li></ul><ul><li>Pharos </li></ul>
  8. 8. The main heading is 32pt <ul><li>Bullet point text is 20pt and bullets are blue </li></ul>
  9. 9. A need for change <ul><li>Unsupported version of Unicorn 2003.1.4.5 </li></ul><ul><li>Workflow inefficiencies </li></ul><ul><li>Hardware life-cycling </li></ul><ul><li>System fragility </li></ul><ul><li>Data corruption </li></ul><ul><li>Business planning </li></ul>
  10. 10. The Stairway to SaaS <ul><li>Analysis and decision making </li></ul><ul><ul><li>Business need </li></ul></ul><ul><ul><li>Strategic alignment </li></ul></ul><ul><ul><li>Internal upgrade vs. SaaS </li></ul></ul><ul><ul><li>Design </li></ul></ul><ul><li>Proof of Concept </li></ul><ul><li>Staff training </li></ul><ul><li>Implementation </li></ul><ul><li>Lessons learnt </li></ul><ul><li>Future directions </li></ul><ul><li>Image courtesy of Gold Coast info </li></ul><ul><li>http://www.goldcoastinfo.net </li></ul>
  11. 11. Proof of Concept (POC) <ul><li>Information Security Classification </li></ul><ul><li>SSL </li></ul><ul><li>VPN – Dedicated Link </li></ul><ul><li>Test Strategy </li></ul><ul><li>Test environment </li></ul><ul><li>Test Plans </li></ul><ul><li>Business planning </li></ul>
  12. 12. Testing, Training & OCM <ul><li>Acceptance testing </li></ul><ul><li>Communication </li></ul><ul><li>Business process </li></ul><ul><li>Training </li></ul><ul><li>Ownership </li></ul>
  13. 14. Implementation <ul><li>Unicorn ‘frozen’ 27 August </li></ul><ul><li>Data transfer </li></ul><ul><li>SirsiDynix upgrade </li></ul><ul><ul><li>GL3.0 </li></ul></ul><ul><ul><li>GL3.1 </li></ul></ul><ul><ul><li>Symphony </li></ul></ul><ul><li>Soft ‘go-live’ 30 August </li></ul><ul><ul><li>Robina and Southport branches </li></ul></ul><ul><li>Image courtesy of Alex Castellani, SirsiDynix </li></ul>
  14. 15. Lessons learnt <ul><li>VPN/Dedicated Link </li></ul><ul><li>SSL </li></ul><ul><li>Catalogue </li></ul><ul><li>Picture Australia </li></ul><ul><li>Customisations </li></ul><ul><li>Peripherals </li></ul><ul><li>OCM </li></ul>
  15. 16. GCCC Library Service - RFID
  16. 17. What did we hope to gain? <ul><li>Efficiencies - Reduction in staff time spent on rudimentary transactional and stock management activities through </li></ul><ul><ul><li>utilisation of efficient technological devices </li></ul></ul><ul><ul><li>adoption of streamlined work processes </li></ul></ul><ul><ul><li>the introduction and take-up of customer self-serve options </li></ul></ul><ul><li>Security, accountability and stock maintenance resulting in </li></ul><ul><ul><li>greater integrity of location data within the LMS </li></ul></ul><ul><li>Occupational Health and Safety </li></ul>
  17. 18. What did we achieve? <ul><li>56% self-serve checkout rate across those libraries with self-serve (18 units) in the last financial year. </li></ul><ul><li>As of October 2007 efficiency gains equated to 17.45 FTE over 12 months </li></ul><ul><li>The average missing rate dropped from 6.4% in 2004 to 2% in 2007. </li></ul><ul><li>OH&S incidents relating to operation of CD/DVD security cases have been eliminated. </li></ul>
  18. 19. GCCC Online Resources <ul><ul><li>Art, music and culture </li></ul></ul><ul><ul><li>Business and law </li></ul></ul><ul><ul><li>Encyclopaedias and general reference </li></ul></ul><ul><ul><li>Family history </li></ul></ul><ul><ul><li>Games and fun </li></ul></ul><ul><ul><li>Health and medicine </li></ul></ul><ul><ul><li>Leisure and lifestyle </li></ul></ul><ul><ul><li>Library science </li></ul></ul><ul><ul><li>News and popular press </li></ul></ul><ul><ul><li>Reading and literature </li></ul></ul><ul><ul><li>Science and the environment </li></ul></ul><ul><ul><li>Social science and history </li></ul></ul><ul><ul><li>Technology and computing tutorials </li></ul></ul>

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