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Infographic: putting the rail passenger first

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The Phocuswright paper, Passenger First, looks at how disruption with airlines and re-accommodation could be handled. But how could all this apply to intermodal disruption, as door-to-door normally includes more than one mode of transport? I believe this is a still a big question mark, however, railways are making big changes in the way they keep the passenger informed.

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The Phocuswright paper, Passenger First, looks at how disruption with airlines and re-accommodation could be handled. But how could all this apply to intermodal disruption, as door-to-door normally includes more than one mode of transport? I believe this is a still a big question mark, however, railways are making big changes in the way they keep the passenger informed.

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