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Presented by: Kathy Davis
AmPets Alive Conference
Austin, Texas
February 24, 2014
CHANGING
EVERYTHING
• History
• Revised Strategic Plan
• Successful Programs
• Questions
Agenda
2
History
3
FY 2004 ACS Snapshot
• “San Antonio faces a grim reality: It kills more
animals per capita than any other major city in th...
FY 2006 ACS Snapshot
“Woefully behind the times, overseen by officials
with no plan for promoting adoptions or reducing th...
FY 2006 ACS Snapshot
• More than 44,000 pets impounded
– 4,912 Adoptions, RTOs,
and Rescue pulls
• Only 225 pets rescued
–...
FY 2011 ACS Snapshot
• Increased Live Release Rate to 30%
– Strategic Plan called for 70% by FY 2012
• Few other Strategic...
Revised
Strategic Plan
8
Conflicting Voices
“Too many
stray dogs on
the streets!”
9
Best Practices and Research
• Innovation researched best practices and
programs from other successful
organizations
• Did ...
Revised Strategic Plan
Enforcement
Live
Release
Stray
Animal
Control
Enhanced Enforcement
– Faster response to priority ca...
Successful
Programs:
Building a Better
Department
12
Department Overview
Office of
the Director
Administration Field Shelter Clinic Live Release
Start Thinking Differently
Bus...
Building a Better Department
• Process Experts coupled with existing Subject Matter experts
• Shelter Operations Manager
–...
Building a Better Department
• Chief Veterinarian
– Cornell Graduate
• Clinic Manager
– Masters in Public Administration w...
Successful
Programs:
Partners
who
Participate
16
Community Partnerships
Community
Partnership is more
than community
engagement.
Engagement seeks
input and keeps
people in...
Background:
- In FY 2012, ACS submitted a RFI to
solicit ideas for a potential HVPP
- Based on unique responses, staff
for...
FY 2013 HVPP & RPIP
Programs
PET RESCUED FUNDING STRATEGY
($50.00 PER QUALIFYING PET)
RESCUE
PROG.
PARTNER
INDIVIDUAL
BASE...
Spay & Neuter Services
• Over 17,500 In-House Surgeries
performed; close to 26,000 surgeries
performed including partner
s...
CNSI
(Comprehensive Neighborhood Sweeps Initiative)
21
FY 2013
27,348 Homes Visited with
Free S/N Flyers
2,503 Free Rabies...
Media Campaign
 Year 2 of bilingual marketing
campaign
 Increased focus on responsible pet
ownership
 Resulted in more ...
Successful
Programs:
What about
CATS?
23
Trap Neuter and Return
(TNR)
 Partnered with Best Friends to establish
TNR program in FY12 in targeted Zip
Codes. FY 11 =...
TNR Expansion
• Expanded the successful Best Friends TNR
program into all City Zip Codes
– Increased cat Live Release rate...
Increased Adoptions
• Improved marketing of pets via
Petharbor, Facebook, and Craigslist
• SAPA heavily markets our pets
•...
Increased Adoptions
27
• Converted Pet Store – first in Texas!
– Now carries ACS Shelter Pets
– Partnered with
HSUS
– Take...
Increased Adoptions
• Amended Stray Hold time to allow pets with live release to leave
1 day early (no change to stray hol...
Foster Video
29
Other Programs
30
• City built a $5 million Adoption Center &
S/N Clinic built at Brackenridge
– Adoption Center operated ...
Other Programs
• PASS Program (Positive Alternatives for Shelter
Surrender) – Partnership with SAPA
• Weekly Low-Cost Vacc...
Live Release Rate
Original Strategic Plan
developed to make “No
Kill” a reality
FY2006
10%
ACS 3 years ahead of
schedule w...
Live Release Rate today
33
•January 2014
–86% for All Pets!
–93% for
Healthy/Treatable Pets!
ACS Recognition
• NACA News
• Humane Society of US
• Best Friends
• San Antonio Woman
• International City/County
Manageme...
Questions ?
kathy.davis@sanantonio.gov
35
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Changing everything

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Changing everything

  1. 1. Presented by: Kathy Davis AmPets Alive Conference Austin, Texas February 24, 2014 CHANGING EVERYTHING
  2. 2. • History • Revised Strategic Plan • Successful Programs • Questions Agenda 2
  3. 3. History 3
  4. 4. FY 2004 ACS Snapshot • “San Antonio faces a grim reality: It kills more animals per capita than any other major city in the country.” Source: San Antonio Express News • Between 40,000-50,000 dogs and cats euthanized annually via gas chamber 4
  5. 5. FY 2006 ACS Snapshot “Woefully behind the times, overseen by officials with no plan for promoting adoptions or reducing the number of unwanted animals coming through its doors and few designs for bringing in volunteers or partnering with animal rescue groups.” Source: San Antonio Express News 5
  6. 6. FY 2006 ACS Snapshot • More than 44,000 pets impounded – 4,912 Adoptions, RTOs, and Rescue pulls • Only 225 pets rescued – Poor working relationship with Advisory Board - Contention Relationship with Rescue Community - 10% Live Release Rate – 90% were euthanized 6
  7. 7. FY 2011 ACS Snapshot • Increased Live Release Rate to 30% – Strategic Plan called for 70% by FY 2012 • Few other Strategic Plan Goals attained • High Management Turnover – 5 Directors in 6 years • Brought in City’s Innovation Group to revise and update Strategic Plan 7
  8. 8. Revised Strategic Plan 8
  9. 9. Conflicting Voices “Too many stray dogs on the streets!” 9
  10. 10. Best Practices and Research • Innovation researched best practices and programs from other successful organizations • Did not limit search to finding the “perfect” program, but elements of different programs that were successful and could be adapted to our community 10
  11. 11. Revised Strategic Plan Enforcement Live Release Stray Animal Control Enhanced Enforcement – Faster response to priority calls – Better enforcement of existing codes – New codes to address current challenges Controlling the Stray Population – Trap, Neuter and Return (TNR) – Spay/Neuter Partners Increasing the Live Release Rate – High Volume Pet Partner – Adoption, Rescue, Return to Owner 11
  12. 12. Successful Programs: Building a Better Department 12
  13. 13. Department Overview Office of the Director Administration Field Shelter Clinic Live Release Start Thinking Differently Business Office (not Admin.), Law Enforcement (not Field), Hotel (not shelter), Hospital(not Clinic), Retail Store (not Live Release) FY13 Intake: 30,000 dogs & cats Total Authorized Positions: 130 13
  14. 14. Building a Better Department • Process Experts coupled with existing Subject Matter experts • Shelter Operations Manager – Masters in Public Administration • Live Release Manager – Masters in Public Administration, Lean Trained Statistic 2006 2007 2008 2009 2010 2011 2012 2013 Adoptions 2,388 2,831 3,381 2,702 2,895 4,336 6,101 7,165 Rescued 225 1,484 3,858 2,574 2,234 2,936 11,875 11,900 Fostered N/A N/A 728 746 1,143 1,485 1,415 2,075 14
  15. 15. Building a Better Department • Chief Veterinarian – Cornell Graduate • Clinic Manager – Masters in Public Administration with 5 years Budget Dept. Experience, Lean Trained, Green Belt Statistic FY 2010 FY 2011 FY 2012 FY 2013 S/N Surgeries 7,639 8,795 11,086 17,500 15
  16. 16. Successful Programs: Partners who Participate 16
  17. 17. Community Partnerships Community Partnership is more than community engagement. Engagement seeks input and keeps people informed. Partnership requires community to participate in solution. San Antonio Animal Care Services San Antonio Pets Alive! University of Texas at San Antonio Best Friends & PetSmart PetCo San Antonio Area Foundation 5 Local Spay & Neuter Partners San Antonio Humane Society Over 500 Local Volunteers Over 300+ local Rescue & Foster Partners Animal Defense League ACS Advisory Board 17
  18. 18. Background: - In FY 2012, ACS submitted a RFI to solicit ideas for a potential HVPP - Based on unique responses, staff formulated contractual partnership with 9 local rescue entities for the rescue of 7,000 additional animals annually FY 2012 & 2013 Results: - HVPP Initiative resulted in the rescue of over 9,800 pets from HVPPs (11,716 total rescued) in FY12 and 10,000 (11,900 total rescued) in FY13 - Over 70+ additional rescue groups regularly pulling pets HVPP (High Volume Pet Partner) Partner 1 San Antonio Humane Society Partner 2 San Antonio Pets Alive! (SAPA!) Up to 7,000 Additional Animals Rescued / Adopted Partner 3 Local Rescue Partners 18
  19. 19. FY 2013 HVPP & RPIP Programs PET RESCUED FUNDING STRATEGY ($50.00 PER QUALIFYING PET) RESCUE PROG. PARTNER INDIVIDUAL BASELINE QUALIFYING PETS TOTAL RESCUES PETS PULLED GENERAL FUND PETCO DONATIONS TOTAL FUNDING HVPP SAN ANTONIO PETS ALIVE! 700 4,000 4,700 5,533 $100,000 $100,000 $200,000 HUMANE SOCIETY 500 2,000 2,500 2,407 100,000 100,000 RPIP ANIMAL DEFENSE LEAGUE 400 315 715 727 15,750 15,750 ARF 90 100 190 215 5,000 5,000 AWSBC 150 80 230 235 4,000 4,000 CARE 155 55 210 322 2,750 2,750 MISSY'S HAVEN 120 100 220 325 5,000 5,000 SNIPSA 180 150 330 380 7,500 7,500 TRACY'S DOGS 127 200 327 228 10,000 10,000 TOTAL 2,422 7,000 9,422 10,372 $250,000 $100,000 $350,000 19
  20. 20. Spay & Neuter Services • Over 17,500 In-House Surgeries performed; close to 26,000 surgeries performed including partner surgeries – Average of 335 surgeries per week – 58% more than FY 2012 • $500,000 for free surgeries to community pets – 22 targeted zip codes based upon intake, service calls, dead pet pick-up – 5 spay/neuter partners – Equates to over 9,400 free surgeries • Over 55,000 S/N Surgeries in FY 13 by all major s/n providers 8,795 11,086 17,500 - 5,000 10,000 15,000 In-House Surgeries FY 2011 FY 2012 FY 2013 20
  21. 21. CNSI (Comprehensive Neighborhood Sweeps Initiative) 21 FY 2013 27,348 Homes Visited with Free S/N Flyers 2,503 Free Rabies/Licenses thru shot clinic 156 Violations Issued 562 Impoundments 515 Volunteers 1,545 Volunteer Hours • Partnership with UTSA
  22. 22. Media Campaign  Year 2 of bilingual marketing campaign  Increased focus on responsible pet ownership  Resulted in more than 794 media interactions in FY 2013 (376 in FY 2012)  Message was viewed/heard over 12 million times  Innovative Partnerships  SA Missions Baseball  Annual Food Truck Throwdown  City’s “Downtown Tuesdays” 22
  23. 23. Successful Programs: What about CATS? 23
  24. 24. Trap Neuter and Return (TNR)  Partnered with Best Friends to establish TNR program in FY12 in targeted Zip Codes. FY 11 = 24% LRR for Cats.  Provides additional live outcome options for cats by returning s/n feral cats to original location.  More than 9,000 surgeries performed since April 2012 (1 yr, 8 months).  Cat Intake has reduced by 868 cats in 1st 4 months of FY14 – 84% LRR! 2 TRAP 1 RETURN 3 NEUTER 24
  25. 25. TNR Expansion • Expanded the successful Best Friends TNR program into all City Zip Codes – Increased cat Live Release rate from 24% in FY11 to 79% in FY13 (now 84%) – Monthly Live Release rate for healthy and treatable cats is nearly 100% – Helped reduced annual cat intake by 2,000 bet. FY12 & 13 25
  26. 26. Increased Adoptions • Improved marketing of pets via Petharbor, Facebook, and Craigslist • SAPA heavily markets our pets • Change of internal processes that increased face time between customer and ACS staff • Directed resources towards programs and activities that maximize live outcomes – Off-site adoptions • Increased number of pet adoptions by over 60% in past 2 years 26
  27. 27. Increased Adoptions 27 • Converted Pet Store – first in Texas! – Now carries ACS Shelter Pets – Partnered with HSUS – Taken more than 120 pets since August 2013.
  28. 28. Increased Adoptions • Amended Stray Hold time to allow pets with live release to leave 1 day early (no change to stray hold for pets without a live outcome). • Improved internal Microchip RTO program to get pets home quicker – PetEx! • Implemented strategies for max. space – Code Yellow/Code Red; Clinic Pickups • Utilizing 4 Petco/Petsmart locations 28
  29. 29. Foster Video 29
  30. 30. Other Programs 30 • City built a $5 million Adoption Center & S/N Clinic built at Brackenridge – Adoption Center operated by SAPA – required to pull 3,000 pets annually – S/N Clinic – operated by PetShotz – required to complete 8,000 surgeries/annually • City is building a $2.2 million building kennels on ADL property – 25 year Contract to pull 3,184 dogs/annually
  31. 31. Other Programs • PASS Program (Positive Alternatives for Shelter Surrender) – Partnership with SAPA • Weekly Low-Cost Vaccination Clinic • Pet Pantry – More than 25,000 pounds provided this year • School Education Program – Visited 170 schools last year • Summer Camp for 10-14 year olds 31
  32. 32. Live Release Rate Original Strategic Plan developed to make “No Kill” a reality FY2006 10% ACS 3 years ahead of schedule with new approach FY2013 Live Release Rate Euthanasia Rate 77% Strategic Plan revised with key priorities and strategies FY2011 30% 32
  33. 33. Live Release Rate today 33 •January 2014 –86% for All Pets! –93% for Healthy/Treatable Pets!
  34. 34. ACS Recognition • NACA News • Humane Society of US • Best Friends • San Antonio Woman • International City/County Management Association (ICMA) • Wall Street Journal NATIONAL AWARDS • 2012 ASPCA $100K Rachael Ray Challenge Winner CONFERENCE PRESENTATIONS • Alliance for Innovation • Texas Unites • Texas Animal Control Association • ICMA MAGAZINE FEATURES 34
  35. 35. Questions ? kathy.davis@sanantonio.gov 35

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