The Social Media Command Center: Case Studies, Use Cases, and Advice from Social Business Leaders
These slides are from a one-hour webinar with Altimeter analyst Susan Etlinger, in which she presents findings, case studies, and expert recommendations for evaluating, building or fine-tuning a Social Media Command Center. The webinar is based on her report, The Evolution of the Social Media Command Center.
Download the full report: http://www.altimetergroup.com/research/reports/evolution-of-the-enterprise-social-media-command-center
Download the slides: https://www.slideshare.net/Altimeter/slides-evolution-of-the-social-media-command-center-by-susan-etlinger