The average corporate social business program was established more than three years ago, and dedicated social media staff now span at least 13 departments. Yet those without “social” in their title — from the functional manager to the subject matter expert — often lack an understanding of the organization’s social business strategy, let alone how to use social media safely or effectively.
Through interviews with companies such as ARAMARK, RadioShack, and Kaiser Permanente, Altimeter Group has identified a four-component, roles-based approach to help organizations design their education strategy and curriculum — and a checklist of action steps to launch, and scale, this business program.
With a social media education program in place, companies can achieve two primary business objectives: 1) reduce social media risk, and 2) activate employees for engagement and advocacy.
To download and read the report, go to: http://bit.ly/social-media-education