Sap Cloud for Sales - Webinar

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La gestione dei processi di vendita è in continua evoluzione e l’accesso alle informazioni per la forza di vendita è di fondamentale importanza. La soluzione SAP permette di essere sempre up-to-date ed aggiornati. La presentazione mostra le caratteristiche principali della soluzione Cloud For Customer

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Sap Cloud for Sales - Webinar

  1. 1. Sap Customer On Demand E. Prudenzano 28/02/2014 © 2013 Altevie Technologies s.r.l. All rights reserved.
  2. 2. Agenda – Customer on Demand  Presentazione Altevie  Presentazione della soluzione  Demo  Q&A © 2013 Altevie Technologies s.r.l. All rights reserved.
  3. 3. Focus – Business Layout
  4. 4. Presentazione della Soluzione © 2013 Altevie Technologies s.r.l. All rights reserved.
  5. 5. SAP Cloud for Customer SAP Social Media Analytics by NetBase PROSPECT CUSTOMER SAP Cloud for Social Engagement SAP Cloud for Sales Seamless Integration PROMOTER SAP Cloud for Service ENTERPRISE SOCIAL ● ANALYTICS ● MOBILE AND OFFLINE © 2013 Altevie Technologies s.r.l. All rights reserved. Rich Insights Industry Content Beautiful User Experience
  6. 6. SAP Cloud for Customer  Manage customer relationships on Windows, iPhone, BlackBerry, Android and iPad - anytime, anywhere  Increase productivity through access to real-time business information  Collaborate with sales team on important topics  Track Business Performance through real-time Analytics © 2013 Altevie Technologies s.r.l. All rights reserved.
  7. 7. SAP Cloud for Customer Collaboration & Social Feeds, Followers & @mentions • • Internal, Customers, Partners • • • Productivity & Personalization Fast Account & Contact Updates 360 Customer Intelligence • • • • • • Deal Sites • Account Management & Intelligence Social Selling Real-Time Analytics Opportunity Management & Insight • • • • • Robust, Full-Featured with 2-Way Sync • Complete mobile apps, no extra cost • © 2013 Altevie Technologies s.r.l. All rights reserved. • Support for iPad, iPhone, Blackberry & Android Account 360 • Support for Microsoft Outlook and Lotus Notes Configurable custom reports • Mobility Pre-built sales dashboards • Easy Opportunity & Activity Competitor Insight Guided Selling Groupware Integration Flags Tags Shelf Workflow Quick Creates User-Defined Fields Mash-ups with SAP BW & Business Objects Integration • Pre-built integration with SAP ERP, SAP CRM, SAP JAM, SAVO, InsideView • Mashups with most other apps
  8. 8. SAP Cloud for Sales Boost sales effectiveness with a solution you’ll love to use Consumerized user experience with social collaboration  Deep customer insight  Complete mobile, out-of-the-box at no extra cost  Seamless back-office integration for quotes, orders & more  Industry editions  Know your customers. Sell like the best. Engage to win. © 2013 Altevie Technologies s.r.l. All rights reserved.
  9. 9. SAP Cloud for Service Intuitive service ticketing solution across any channel  Native cross-enterprise collaboration  Rich service analytics  Solution finder with knowledge base integration  Seamless ERP & CRM integration for products, order status and more Delight customers with great service experiences. © 2013 Altevie Technologies s.r.l. All rights reserved.
  10. 10. SAP Cloud for Social Engagement Customer engagement across social media and traditional channels.     Routing and collaboration Complete enterprise and social customer profile Web portal and knowledgebase integration Pre-built ERP & CRM integration for products, order status and more Engage your audience sooner on the channels they choose. © 2013 Altevie Technologies s.r.l. All rights reserved.
  11. 11. SAP Social Media Analytics by NetBase Social media analysis to extract sentiment and opinion on any topic.     High accuracy and low spam with natural language processing Flexible dashboards Scheduled alerts Open API and integrated with SAP Cloud for Social Engagement Gain rich insight into the attitudes and feelings of your audience. © 2013 Altevie Technologies s.r.l. All rights reserved.
  12. 12. Deep in functionality Sales On Demand © 2013 Altevie Technologies s.r.l. All rights reserved.
  13. 13. SAP Sales OnDemand Sell more effectively with today’s empowered customers User Experience Collaboration Sales Productivity Analytics Sales Process & Intelligence Integration Customer OnDemand ERP/CRM/BI © 2013 Altevie Technologies s.r.l. All rights reserved.
  14. 14. SAP Sales OnDemand: Microsoft Outlook Integration  Features and Benefits  Increase productivity with convenient access to Sales OnDemand customer information and productivity features within Outlook  Automatically sync emails, appointments and tasks bidirectionally – no double data entry Easily access key sales information in your favorite Office application © 2013 Altevie Technologies s.r.l. All rights reserved.
  15. 15. SAP Sales OnDemand: In-Context Social Collaboration Features and Benefits  Use integrated Feed for Instant, efficient collaboration with team members and sales network  Crowdsource and share sales best practices, relevant information in context of accounts and opportunities  Plan and prepare for customer interactions more effectively  Connect with your team and sales network while on the road with support for mobile devices  Share relevant documents to support sales efforts Collaborate more effectively with your team and sales network © 2013 Altevie Technologies s.r.l. All rights reserved.
  16. 16. SAP Sales OnDemand: Social Selling Features and Benefits Turn every cold call into a warm introduction  Learn your customers’ key concerns and hear what they’re talking about online  Engage with your customers more personally though social media  Find warm leads faster & create conversations with impact © 2013 Altevie Technologies s.r.l. All rights reserved.
  17. 17. SAP Sales OnDemand: Insightful Sales Analytics Features and Benefits Track real-time sales performance with pre-built dashboards  Readily use embedded reports to track sales cycles, win/loss, revenue and competitive trends  Review forecasts and easily create configurable reports based on need  Identify key deals to focus on to make your number with what-if analysis  Dig deeper into data using Microsoft Excel add-in  Gain greater insight through integrated access to analyses done with SAP Business Warehouse  Real-time customer information and sales analytics © 2013 Altevie Technologies s.r.l. All rights reserved.
  18. 18. SAP Sales OnDemand: Native SAP ERP and CRM Integration Features and Benefits Provides sale professionals with cost-effective, nohassle, access to Pricing, Quotes, Sales Orders and more through Native SAP ERP integration  Extend investment with collaborative, social sales solution that natively integrates to SAP CRM Accounts, Opportunities, Contacts and more  Get real-time back-office information from existing SAP investments © 2013 Altevie Technologies s.r.l. All rights reserved.
  19. 19. SAP Sales OnDemand: Prospecting and Leads Features and Benefits Create and track marketing and sales campaigns  Manage leads and quickly convert to opportunities  Assess campaign performance and lead quality easily  Grow your pipeline through effective campaigns and lead management © 2013 Altevie Technologies s.r.l. All rights reserved.
  20. 20. SAP Sales OnDemand: Accounts and Sales Intelligence Features and Benefits Manage accounts and related information (opportunities, activities, contacts, leads) efficiently  Gain a 360-degree customer view  Obtain additional customer intelligence with InsideView integration  Uncover new sales opportunities quickly and accelerate sales cycles  Make fast account updates and get complete customer insight © 2013 Altevie Technologies s.r.l. All rights reserved.
  21. 21. SAP Sales OnDemand: Personalization and Productivity Features and Benefits       Drive rapid adoption via “consumerized” user experience Access all the information you need quickly–available at a glance via Feed, Search, People, Navigation Improve efficiency with quick-create and short-cut capabilities Use the Shelf to quickly find personalized tagged and flagged items Tailor experience to fit your sales needs with easy to implement field extensibility and re-labeling Run in your local language (English, German, French, Spanish, Portuguese and Italian supported) Engaging Experience designed for salespeople from the ground up © 2013 Altevie Technologies s.r.l. All rights reserved.
  22. 22. SAP Sales OnDemand: Opportunity Management Features and Benefits      Easily track opportunity stage and status Maintain account info, products, activities, competitors, documents and more quickly Gain access to accurate ERP Pricing, Quotes, Sales Orders and more through native integration Close deals faster using efficient sales team collaboration Discover the right assets for each selling situation using SAVO integration Comprehensive view of opportunity activities enables more effective selling © 2013 Altevie Technologies s.r.l. All rights reserved.
  23. 23. Demo © 2013 Altevie Technologies s.r.l. All rights reserved.
  24. 24. Storyboard / Il processo Sales  Mike Summer (SalesRep) riceve una mail da un cliente potenziale a seguito di una fiera  Mike Summer crea il nuovo contatto e la relativa azienda tramite Outlook sul CRM  Mike Summer crea «Lead» ovvero una iniziativa per approfondire le esigenza del cliente  A valle degli approfondimenti Mike Summer converte il Lead in una Opportunità  Mike Summer qualifica l’opportunità e dopo la trattativa la vince  Kate Jacob (SalesMan), manager di Mike Summer, verifica l’avanzamento della pipe line e si esporta i dati in excel per una successiva analisi © 2013 Altevie Technologies s.r.l. All rights reserved.
  25. 25. Storyboard / L’interazione con i Social Network  Twitter Un cliente effettua una menzione su Twitter  Timmy Hardy analizza la propria coda di lavoro e prende in carico le richieste  Timmy Hardy risponde al tweet fornendo le informazioni necessarie   Facebook Un cliente effettua un post su facebook  Timmy Hardy analizza la propria coda di lavoro e prende in carico le richieste  Timmy Hardy risponde al post fornendo le informazioni necessarie   Email Un cliente invia una mail al supporto clienti  Timmy Hardy analizza la propria coda di lavoro e prende in carico le richieste  Timmy Hardy analizza la mail e, non trovando la soluzione la invia al secondo livello di supporto.  © 2013 Altevie Technologies s.r.l. All rights reserved.
  26. 26. Sales On Demand On Boarding © 2013 Altevie Technologies s.r.l. All rights reserved.
  27. 27. Roles & Responsibilities Altevie SAP Sales OnDemand – Our Services Expert On Demand Standard Onboarding Premium Onboarding Specialized Onboarding Add on Services Expert On Demand … Cloud Pilot Customer Expert On Demand Business Configuration Experience Trial Scope Standard = Plan the cloud strategy © 2013 Altevie Technologies s.r.l. All rights reserved. = Initial implementation or rollout Specialized = Extend the cloud solution
  28. 28. Q&A © 2013 Altevie Technologies s.r.l. All rights reserved.
  29. 29. Contacts www.altevie.com info@altevie.com www.linkedin.com/company/altevie-technologies www.facebook.com/AltevieTechnologies www.youtube.com/user/AltevieTechnologies twitter.com/#!/Altevie www.altevie.com © 2013 Altevie Technologies s.r.l. All rights reserved.

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