Ingersoll Rand turns rich survey data into actionable insight in hours, not weeks

21,405 views

Published on

See how Ingersoll Rand have used data blending and advanced analytics to turn rich Customer Experience survey data into actionable insight for their organization in hours instead of weeks.

Published in: Data & Analytics
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
21,405
On SlideShare
0
From Embeds
0
Number of Embeds
19,003
Actions
Shares
0
Downloads
44
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Ingersoll Rand turns rich survey data into actionable insight in hours, not weeks

  1. 1. © 2014 Alteryx, Inc. | Confidential Ingersoll Rand turns rich survey data into actionable insight in hours, not weeks Presented by… Sean Otto, Snr Customer Satisfaction Analyst, Ingersoll Rand Michael Nealey, Snr Customer Satisfaction Analyst, Ingersoll Rand Brian Dirking, Director of Product Marketing, Alteryx
  2. 2. © 2014 Alteryx, Inc. | Confidential Customer Success Customers across the world 500+ Strong Foundation Renewal rate with funds to support innovation 95%+ Corporate Info. 2 Leader in Data Blending and Advanced Analytics
  3. 3. © 2014 Alteryx, Inc. | Confidential Intuitive workflow for data blending and advanced analytics leading to deeper insights in hours, not weeks Through Intuitive Workflow Deeper Business Insight In Hours Not Weeks 3
  4. 4. © 2014 Alteryx, Inc. | Confidential Report The Alteryx Solution For Analyst Enablement All Relevant Data Access, cleanse, and blend data with unique packaged data options Rapid design of predictive analytics with unique spatial understanding Packaged Market & Customer Data Consumerize the use of sophisticated analytics Enrich Analyze Blend Text
  5. 5. © 2014 Alteryx, Inc. | Confidential
  6. 6. © 2014 Alteryx, Inc. | Confidential
  7. 7. © 2014 Alteryx, Inc. | Confidential The Tableau Revolution Fast and easy analytics for everyone
  8. 8. © 2014 Alteryx, Inc. | Confidential The Alteryx + Tableau Solution
  9. 9. © 2014 Alteryx, Inc. | Confidential Ingersoll Rand turns rich survey data into actionable insight in hours, not weeks Sean Otto & Michael Nealey Snr Customer Satisfaction Analysts Ingersoll Rand
  10. 10. © 2014 Alteryx, Inc. | Confidential Who We Are • A $10 billion diversified industrial company • Over 40,000 employees worldwide • About 75 manufacturing facilities worldwide • Operations in every major geographic region • Strategic brands are #1 or #2 in their markets
  11. 11. © 2014 Alteryx, Inc. | Confidential Ingersoll Rand: Market-leading Brands Our Brand Promise: We inspire progress by unleashing the potential of people and technologies. Our people, products, systems and services make everyday living healthier, safer, more energy efficient, productive and comfortable— enabling our customers to achieve real progress and create a positive impact in their world. Worldwide Commercial and Residential HVAC Equipment Manufacturer of golf cars and utility vehicles Worldwide transport refrigeration Air compressors, air and power tools Comfort and Climate Control Brands Industrial Brands
  12. 12. © 2014 Alteryx, Inc. | Confidential Overview • Background • What is CX / CEM • Why is there a business need? • How Alteryx solves our pain • Some show and tell around the process • Where we are going Goal: 1) to help you understand CX 2) how a tool like Alteryx enables your organization to more quickly communicate and adapt to the changing needs of CX
  13. 13. © 2014 Alteryx, Inc. | Confidential What do we do?
  14. 14. © 2014 Alteryx, Inc. | Confidential Customer Experience (CX) Program
  15. 15. © 2014 Alteryx, Inc. | Confidential Customer Experience Process Listen
  16. 16. © 2014 Alteryx, Inc. | Confidential Customer Experience Process Interpret
  17. 17. © 2014 Alteryx, Inc. | Confidential Customer Experience Process React
  18. 18. © 2014 Alteryx, Inc. | Confidential Customer Experience Process Monitor
  19. 19. © 2014 Alteryx, Inc. | Confidential CX is operations support
  20. 20. © 2014 Alteryx, Inc. | Confidential The frustration of a small team
  21. 21. © 2014 Alteryx, Inc. | Confidential What do we do today? Listen Interpret React Monitor
  22. 22. © 2014 Alteryx, Inc. | Confidential Alteryx – what it does for us It does everything an out-of-the-box CEM can do Without IT support • Pre-survey preparation (10 hours monthly savings): • Cleans up CRM data • Dispatches data back to office for further verification (using email tool) • Survey launch (using API connection to our survey tool) (1 hour monthly savings): • Creates panels in survey tool • Sends out surveys & schedules (and sends out) reminders • Survey follow-up (2 hours monthly savings): • Formats and distributes near-live survey completion notification (email tool) • Survey reporting (4 hours monthly savings): • Readies, prepares data • Output to Tableau .tde file
  23. 23. © 2014 Alteryx, Inc. | Confidential Interpret Raw, aggregated, non-aggregated
  24. 24. © 2014 Alteryx, Inc. | Confidential React Email tool to send follow-up / resolution forms
  25. 25. © 2014 Alteryx, Inc. | Confidential Monitor Bring it all together, add value
  26. 26. © 2014 Alteryx, Inc. | Confidential Monitor Bring it all together, add value
  27. 27. © 2014 Alteryx, Inc. | Confidential Next Steps – Download the Alteryx Visual Analytics Kit • Alteryx.com/kit • Includes sample Alteryx analytics workflows and Tableau visualizations • Analytics workflows including survey data, predictive workflows such as A/B testing and market basket analysis, and multi- channel analytics • Download Alteryx and Tableau trial
  28. 28. © 2014 Alteryx, Inc. | Confidential© 2014 Alteryx, Inc. | Confidential Questions and Answers Thank you for your participation today

×