Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

It’s Storytime! Hear how a library got in the software business.

19 views

Published on

Presented at: Open Source 101 - Columbia 2019
Presented by: Sarah Sawicki & Phillip Higgins of the Richland Library and Joe Crespo & Kay Thayer of the Aten Design Group

April 17th, 2019
Columbia, SC, USA

Published in: Technology
  • Be the first to comment

  • Be the first to like this

It’s Storytime! Hear how a library got in the software business.

  1. 1. It’s Storytime!
  2. 2. Phillip Higgins DIRECTOR OF MARKETING & DIGITAL STRATEGY, RICHLAND LIBRARY @higgins8418 / phiggins@richlandlibrary.com Sarah Sawicki PLANNING & PROJECTS DIRECTOR, RICHLAND LIBRARY @sarahsawicki / ssawicki@richlandlibrary.com Kay Thayer FULL-STACK DEVELOPER, ATEN DESIGN GROUP kay@aten.io
  3. 3. A Next-Gen Library Experience
  4. 4. 13 400Employees 410 kResidents ………………... ………………... Locations ………………...
  5. 5. VISION Enhance the quality of life for our entire community.
  6. 6. MISSION Help our customers learn, create & share.
  7. 7. Grocery
  8. 8. Pharmacy
  9. 9. Library
  10. 10. Wait. What? THAT is a library?
  11. 11. Catalog
  12. 12. Library?
  13. 13. The website became our largest location
  14. 14. We were losing our new users
  15. 15. LIBRARY CATALOG EVENTS SOFTWARE
  16. 16. Intercept • Event Management • Room Reservations • Equipment Reservations • Customer Tracking
  17. 17. Why Intercept?
  18. 18. Intercept: Why? ● Customer’s desire for more space ● Increase in library programming ● Clean and simple interface
  19. 19. How did we do it?
  20. 20. Intercept - How? ● Product backlog ● Modular design
  21. 21. What lessons did we learn?
  22. 22. Lessons Learned ● Get customer and staff feedback ● Try to involve just a subset of staff (team format) that is representative of the full library staff. ● Everyone has different definitions of MVP
  23. 23. Show me the features!
  24. 24. Events Management
  25. 25. Room Reservations
  26. 26. Check in at Events
  27. 27. Staff Analysis
  28. 28. Customer Feedback
  29. 29. Where We Are Today ● Intercept is in Alpha, with Beta release by summer ● Adopted a sprint schedule ● Created a staff web advisory team ● Launched alpha versions of Intercept’s base install (Drupal.org/projects/intercept) ● Beginning to scan in customers at events ● Looking for partners to help us continue the work
  30. 30. A Curiously Excited Reception ● King County Library System - Washington ● Anythink Libraries - Colorado ● New York Public Library System - New York ● San Francisco Public Library System - California ● And many many more …
  31. 31. Community ● How do we get this community off the ground? ● How do we convince the big wigs to invest? ● How do we create a governance model … or do we really need to do that?
  32. 32. LibraryIntercept.com

×