IT Excellence: Innovation and Strategy

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IT Excellence: Innovation and Strategy

  1. 1. IT Excellence: Innovation and Strategy Martin Hasselbalch, Head of IT Excellence Consulting Sales EMEA
  2. 2. Agenda 1. IT Excellence – Execution, Strategy And Innovation The Challenge : Setting the Scene from CIO perspective 2. IT Excellence: Achieving Strategic Business Goals with IT The Answer: IT Excellence IT Excellence Portfolio and solutions 3. IT Excellence: The Success stories © SAP 2008 / SAPPHIRE / <Session ID> Page 2
  3. 3. Agenda 1. IT Excellence – Execution, Strategy And Innovation The Challenge : Setting the Scene from CIO perspective 2. IT Excellence: Achieving Strategic Business Goals with IT The Answer: IT Excellence IT Excellence Portfolio and solutions 3. IT Excellence: The Success stories © SAP 2008 / SAPPHIRE / <Session ID> Page 3
  4. 4. Execution Strategy and Innovation Setting the Scene – From CIO perspective “Organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This growing dependency leads to a growing requirement for high-quality IT services.” (Service Level Management: Central Computer and Telecom Agency). Widespread Operations Heterogeneous Solutions  Different locations  Different applications  Different countries  Different technologies  Different languages  Different vendors  Different time zones  Point-to-point integration  Central vs. distributed  Custom-made solutions Complex Business Processes Mixed Technologies © SAP 2008 / SAPPHIRE / <Session ID> Page 4
  5. 5. Execution, Strategy & Innovation IT & the Business are Accepting the Challenge As a result of increased expectations from the Business, IT has also become more complex as well as more critical for business competitiveness. This increases pressure on IT organizations, which are expected to deliver more with less. © SAP 2008 / SAPPHIRE / <Session ID> Page 5
  6. 6. Agenda 1. IT Excellence – Execution, Strategy And Innovation The Challenge : Setting the Scene from CIO perspective 2. IT Excellence: Achieving Strategic Business Goals with IT The answer: IT Excellence IT Excellence Portfolio and solutions 3. IT Excellence: The Success Stories © SAP 2008 / SAPPHIRE / <Session ID> Page 6
  7. 7. Achieving Strategic Business Goals With IT IT Excellence Achieving Business goals – Enabled by IT = IT Excellence BUSINESS OUTCOME ENABLED BY IT Business Efficiency IT Efficiency + Business Governance IT Governance + Business Agility IT Agility + Business Innovation IT Innovation = IT Excellence SAP’s answer to this challenge is the SAP IT Excellence Program ! © SAP 2008 / SAPPHIRE / <Session ID> Page 7
  8. 8. Achieving Strategic Business Goals with IT IT Excellence “Offering the best software solutions and ensuring successful implementations are already key objectives for SAP . But we also understand that when a customer goes live, only part of the challenge is met. The rest is still to come: delivering results against business expectations in the short, mid and long term”. The Answer is IT Excellence SAP IT Excellence focuses on :  Increased business Strategic IT requirements efficiency  Decreased execution gap Technical IT requirements  Optimized IT Functional IT requirements © SAP 2008 / SAPPHIRE / <Session ID> Page 8
  9. 9. SAP’s Full set of IT Excellence Portfolio are Comprised from Consulting Services, Enablement Offerings & Methodology and Tools Enablement Business Services Strategy IT Transformation IT Strategy & eSOA & NetWeaver Enablement Services Architecture System Landscape Optimization Solution Architect, Business Analyst Upgrade Services Business Processes CCC & Landscape Managed Services Empower- Application Management ment, Application Application Application Operations Workshops, Management Management Application Hosting Certification MaxAttention Support Application Infrastructure NetWeaver Safeguarding Management Premium Support Technical Operation & Infrastructure SAP Solution Manager SolutionExtensions Methodology and Tools © SAP 2008 / SAPPHIRE / <Session ID> Page 9
  10. 10. SAPs Enagement for IT Excellence Portfolio Business Strategy IT Strategy & Architecture Business Processes & Landscape Application Management Application Infrastructure Technical Operation & Infrastructure Tools (SAP & Solution Extensions)  SAP Solution Manager  SAP QC & LR™ by HP  SAP TAO  SAP CPS by Redwood  SAP TDMS by SAP  SAP EMA by IDS Scheer © SAP 2008 / SAPPHIRE / <Session ID> Page 10
  11. 11. Agenda 1. IT Excellence – Execution, Strategy And Innovation The Challenge : Setting the Scene from CIO perspective 2. IT Excellence: Achieving Strategic Business Goals with IT The answer: IT Excellence IT Excellence Portfolio and solutions 3. IT Excellence: The Success Stories © SAP 2008 / SAPPHIRE / <Session ID> Page 11
  12. 12. Improve Your Business Efficiency and Goals With IT Excellence And SAP TAO © SAP 2008 / SAPPHIRE / <Session ID> Page 12
  13. 13. SAP Solution Manager the Central Platform for E2E Solution Operations SAP Solution Manager is the platform for SAP Application Management and Administration SAP Solution Manager …  provides tools, content and best practices for the complete life-cycle  integrates central SAP NetWeaver Administrator to facilitate administration tasks  is an industry best practice „Deploying SAP Solution Manager is a best practice step every customer should take to prepare for the world of enterprise service-oriented architecture“ Derek Prior, AMR Research © SAP 2008 / SAPPHIRE / <Session ID> Page 13 2007 Page 13
  14. 14. SAP Solution Manager – Adaptability and Extensibility Extensions SAP Test Data Migration Server Solution Simplification Suite* Enterprise Edition SAP Solution Manager Standard Edition SAP Solution Manager Process Scheduling SAP ProductivityPAK by Adapters Adapter for SAP Quality Adapter for SAP Solution RWD Adapter for SAP Center by HP Manager Solution Manager* SAP Central Process Third-Party Applications SAP Quality Center by HP Scheduling by SAP ProductivityPAK by RWD Redwood *: planned, current working title © SAP 2008 / SAPPHIRE / <Session ID> Page 14 2007 Page 14
  15. 15. The Suite of Quality Solutions in IT Excellence Enables You to:  Optimize the Business Processes  Leverage Solution Manager as “source of truth”  Manage and Monitor an Accurate and Repeatable Testing Methodology  Accelerate Automated Test Creation and Reduce Test Maintenance  Verify the applications ability to scale and quickly identify the source of issues  Simplify the management of test data for test and training environments SAP Quality SAP TAO SAP ARIS SAP SolMan Center Test Accelerator LoadRunner Adapter Manage the testing Bi-Directional Test and Tune SAP process. Integration. Build adaptive content systems. Business Process for automated Modeling & Tractability from Linkage to Business business process Deep Diagnostics for Analysis requirements through to Blueprint, test results testing in-depth insight defects. and defects into SAP R/3 and Netweaver Visibility into Testing Process Test Data Migration Server TDMS Create consistent and small QA and Development environments
  16. 16. TAO is Designed Specifically to Address the Issues of Test Automation  Optimize the Business Process  Leverage Solution Manager as “source of truth”  Manage and Monitor an Accurate and Repeatable Testing Methodology  Accelerate Automated Test Creation and Reduce Test Maintenance  Verify the applications ability to scale and quickly identify the source of issues  Simplify the management of test data for test and training environments SAP Quality SAP TAO SAP ARIS SAP SolMan Center Test Accelerator LoadRunner Adapter Manage the testing Bi-Directional Test and Tune SAP process. Build adaptive content Integration. systems. Business Process for automated Modeling & Tractability from business process Linkage to Business Deep Diagnostics for Analysis requirements through to testing Blueprint, test results in-depth insight defects. and defects into SAP R/3 and Netweaver Visibility into Testing Process Test Data Migration Server TDMS Create consistent and small QA and Development environments
  17. 17. TAO Works With HP Quality Center BPT SAP TAO leverages the power of Business Process Testing (BPT) in SAP Quality Center by HP +
  18. 18. Sample TAO Customer Successes  300% improvement in test automation efficiency Technology services  60% reduction in test cycle duration provider  20% reduction in testing level of effort  Up to 60% lower readiness assessment time Insurance company  81% lower cost per test cycle
  19. 19. SAPs Quality Center by HP “We build our testing strategy around HP Quality Management because there’s simply nothing else like it on the market today. We have a complete project methodology that dictates proper testing procedures, and Quality Management is an integral part of that. It’s the home for our tests and the place people go to run their reports, and validate their results; provide statistics, and Now also available SAP TAO – track issues.” Test Acceleration and Art Murray, Manager of Applications Testing, Hershey Foods Corporation Optimization for SAP Quality Center – Accelerated test CHALLENGE Automation for SAP Quality Corporation is the No.1 manufacturer of confectionary Hershey Foods How does a major corporation upgrade its Enterprise SAP products in the United States, with 14,000 employees worldwide and 2003 Center by HP of approximately $4.2 billion. The company’s major brands include system and verify that functionality, including 150 touch sales points with 35 integrated applications, is consistent with Hershey’s Reese’s, Kit Kat, Kisses, Twizzlers, Jolly Rancher, Ice Breakers, earlier versions? Carefree, and Breathsavers. Headquartered in Hershey, Pennsylvania, the company has numerous manufacturing plants in North America. SOLUTION HP Quality Center core products TestDirector and QuickTest Professional, and HP Performance Center core With a focus on keeping pace with evolving SAP technology, Hershey’s product Loardunner management initiated an upgrade from version 3.1 H to 4.6C. The system BUSINESS VALUE had 4.000 named users accessing a variety of modules, including FI, CO, MM, PP, Warehouse Management, SD, Maintenance Management, and Hershey Foods used these HP offerings to develop a Business Warehouse, Approximately 35 external applications, including rigorous testing strategy enabling developers, project Manugistics and Siebel, were integrated with the system. managers, and business analysts to detect, track, and eliminate problems before going live with the SAP software upgrade. © SAP 2008 / SAPPHIRE / <Session ID> Page 19
  20. 20. SAP CPS Improves Operational Excellence Automate and Streamline Processes  Centralize IT processes throughout the enterprise  Synchronize IT processes with business needs Optimize IT Operations and Reduce Cost £€¥  Provide scalable & flexible IT services to the enterprise $  Focus staff on value-added activities instead of day-to-day IT operations Improve Strategy and Compliance  Core component of SAP NetWeaver and in line with the SAP Enterprise SOA strategy  Auditing & Compliance support © SAP 2008 / SAPPHIRE / <Session ID> Page 20 2007 Page 20
  21. 21. SAP CPS by Redwood © SAP 2008 / SAPPHIRE / <Session ID> Page 21
  22. 22. SAP® Test Data Migration Server Please add Corporate Logo in Here and Delete Instruction © SAP 2008 / SAPPHIRE / <Session ID> Page 22
  23. 23. SAP® Enterprise Modeling Applications by IDS Scheer © SAP 2008 / SAPPHIRE / BE3975/ Page 23
  24. 24. Improve Your Business Efficiency and Goals With IT Excellence © SAP 2008 / SAPPHIRE / <Session ID> Page 24
  25. 25. IT Transformation Services (eSOA) CUSTOMER RECEIVES BENEFITS ESOA Enablement Services  Enterprise SOA Business SOA Architecture and IT Governance, Business Strategy business oriented IT Alignment, Agility, Innovation  Enterprise SOA strategy and TCO reduction Organization & Governance “The Road map process helped me understand Enterprise Services Architecture more deeply and then apply it to a sequence of steps that achieve business flexibility through transformation of both business processes and IT architecture.” Thomas Büsch, Managing Director and Head of IT, LHI © SAP 2008 / SAPPHIRE / <Session ID> Page 25
  26. 26. IT Transformation Services (Upgrade) © SAP 2008 / SAPPHIRE / <Session ID> Page 26
  27. 27. IT Transformation Services (SLO) CUSTOMER RECEIVES BENEFITS System Landscape Optimization Harmonized and optimized IT Consolidation, Flexibility, and Services Landscape TCO reduction “The system landscape optimization service ensured our historical billing data was migrated quickly and effectively – without disruption to our business.“ Burkard Manzel, Head of ERP Systems at E.ON Westfalen Weser AG “The system consolidation is regarded as an overall success because it helped us to reduce IT costs and to enhance the management decision-making process.“ Koji Shibagaki, General Manager, Information Strategy Department, Marubeni Corporation “SAP offered us a flexible, cost-effective service built around our needs. We were impressed with the professionalism of their highly qualified team and their experience in performing many conversions similar to ours.” Rob Tennekes, Consolidation and Financial Control Manager, NextiraOne © SAP 2008 / SAPPHIRE / <Session ID> Page 27
  28. 28. Achieving Strategic Business Goals with IT IT Excellence – Wrap up of Key Business requirements Key Business requirements – Enabled by IT = IT Excellence KEY BUSINESS OUTCOMEs ENABLED BY OPTIMISED IT Business Efficiency IT Efficiency + Business Governance IT Governance + Business Agility IT Agility + Business Innovation IT Innovation = IT Excellence SAP’s answer to this challenge is the SAP IT Excellence Program ! © SAP 2008 / SAPPHIRE / <Session ID> Page 28
  29. 29. Customer Benefits From SAP IT Excellence VALUE PROPOSITION From IT Transformation  Alignment with Business Strategy Strategic  Innovation, Adaptability and Changes  TCO Reductions From IT Transformation and Managed Services  Higher User Productivity Functional  Increased Value Creation  Increased Return on Investment From Support Services, and SolutionExtenstions  Higher Performing, Stable & Predictable IT Service Level  Mitigation of risks & improve Change Management IT Operation  Optimized Infrastructure & Processes  Lower Cost of IT Operations IT Excellence: Enabling and supporting key business success factors though, IT Agility, Efficiency, Governance and Innovation © SAP 2008 / SAPPHIRE / <Session ID> Page 29
  30. 30. Sessions Join us d.21st May 08.00 – 13.00 for joint SAP & IDS Scheer Enterprise Modeling sessions Location: Hall 3.1 Room MR.12 © SAP 2008 / SAPPHIRE / <Session ID> Page 30
  31. 31. Customer Case: IT Transformation Wärtsilä Oyj Bjørn Pundars Acquisition Integration Projects and Global ERP Information Management © SAP 2008 / SAPPHIRE / <Session ID> Page 31
  32. 32. Thank you! © SAP 2008 / SAPPHIRE / <Session ID> Page 32
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