Business Process Management Implementation


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Business Process Management Implementation

  1. 1. Financial Services the way we do it ® Jump Start Your Business Process Management Implementation The recent liquidity crisis in the Capgemini has the experience and financial markets has unnerved a expertise to guide firms through their number of firms. Consequently, many BPM initiatives—from business case insurance and financial institutions are through strategy and implementation. facing increasing pressures to cancel, We can help fast forward your BPM defer or reduce the scope of ongoing implementation while minimizing initiatives. Even initiatives with a strong the risk inherent in new initiatives ROI are being impacted. using our experienced consultants and proven solutions and frameworks. Yet within this crisis some organizations see business process management initiatives as the catalyst for driving down costs, integrating businesses and getting a jump on the competition.
  2. 2. Strategy + Domain + Technology Management = Your BPM Success Advisory services BPM implementation ■ Business Process Strategy and ■ Package Implementation Alignment ■ Framework Implementations ■ Business Case (ROI) Development and Development ■ BPM Maturity/Readiness Assessment ■ Custom Solutions ■ Business Architecture Baseline ■ Business Process and Rule ■ BPM IT Architecture Baseline Development ■ Quality Assurance ■ Package/Vendor Evaluation ■ System Integration Process design & optimization ■ Performance Assurance ■ Business Requirements Capture ■ Change Management ■ Business Process Modeling & Analysis ■ Benchmarking Application management ■ Production Implementation ■ Business Activity Monitoring ■ Post Production Support ■ Continuous Process Improvement ■ Knowledge Transfer ■ COE Enablement ■ Ongoing Support and Monitoring ■ Rules Harvesting ■ Growth/Capacity Planning Platform & pilot selection and ■ Change/Release Support PMO ■ Quality Assurance ■ Build vs. Buy ■ New Project Support ■ Package Implementation ■ Pilot Project Selection ■ CSF’s and Success Criteria ■ Governance Model and PMO End-to-end solutions for business process management Process Platform/ BPM Application Advisory Design and Pilot Selection Implementation Management Services Optimization and PMO
  3. 3. Financial Services the way we do it Our Integrated Approach Pega Center of Excellence Makes all the Difference Our Pega Center of Excellence provides Capgemini offers integrated BPM knowledge management, customized services that leverage our product training and support to build skills and expertise, delivery expertise, share experience for our PRPC teams. governance and domain capabilities. Our comprehensive COE strategy Our proven processes, frameworks enables quick ramp ups to jump start and technologies have been used at your Pega initiatives. Key tasks include: successful engagements across financial services and insurance. We have strong ■ Train domain experts as PRPC competencies in industry leading Process Architects packages including Pega and can give ■ Train Java-experienced developers as your firm access to a pool of skilled PRPC System Architects resources with technology and ■ Leverage Capgemini’s global testing product experience. services to provide quality assurance for PRPC projects Our Rightshore® model helps Capgemini deliver your engagement All Capgemini trained PRPC architects using the right people in the right are involved in the development of a place with the right skills—all using proof of concept to provide hands on CMM level 5 processes and proven experience on the PRPC platform. methodologies. Our Rightshore® network includes over 75 centers in 24 countries including India, Taiwan, Capgemini & China, Poland, Brazil, Chile, Guatemala Pegasystems and the Philippines. Capgemini brings domain expertise honed across all As a Pegasystems Service areas of the financial services industry: Partner, Capgemini has acquired banking, capital markets and insurance. tools and competencies in Each year we publish key findings PegaRULES Process Commander® in the areas of wealth management, and related frameworks. Earlier insurance, payments and retail banking this year Pegasystems engaged through our world reports. Capgemini to carry out an independent productivity benchmark By choosing a partner with study. The team comprised of experience across the business PRPC and Java experts concluded process management lifecycle, you can that organizations could achieve realize the benefits of BPM including five times efficiency by using lower cost of ownership and faster ROI SmartBPM® instead of manual realization. We help you manage the coding using Java within the peaks and valleys of demand while Eclipse IDE. Please contact providing end-to-end services from a single vendor. to request your copy of the white paper highlighting the results from the study. ®
  4. 4. Capgemini’s Experience in BPM For a top U.S. property and casualty for Financial Services insurer, Capgemini’s consultants Capgemini has helped our financial helped define the strategy, priority services clients design and implement a of initiatives, methodology and variety of BPM solutions including: standards for BPM implementations. We categorized various initiatives for For a global banking and financial implementation using the most suitable services institution, Capgemini used technology platform. Pega PRPC and Filenet to implement a new electronic document management Capgemini used PRPC to help a global and workflow solution for the benefits bank implement a flexible workflow management group of the actuaries system to requisition IT services across and consultants division. The system the enterprise. Real-time dashboards enabled seamless execution of work present live summary information on from remote locations. project metrics such as resolution time, productivity and estimation accuracy. Capgemini helped one of the world’s largest insurance brokers enhance a For more information, contact us at call center application by seamlessly integrating Pega with external systems. The new system lets customer service representatives access a single system to handle all call center services and supports business process changes. About Capgemini and the Collaborative Business Experience ® Capgemini, one of focused methods and tools. Capgemini the world’s foremost utilizes a global delivery model called providers of Consulting, Technology Rightshore® which aims to offer the and Outsourcing services, has a unique right resources in the right location at way of working with its clients, called competitive cost, helping businesses the Collaborative Business Experience. thrive through the power of collaboration. Backed by over three decades of industry Capgemini employs approximately and service experience, the Collaborative 86,000 people worldwide and reported Business Experience is designed to help 2007 global revenues of 8.7 billion euros. our clients achieve better, faster, more sustainable results through seamless More information about our services, access to our network of world-leading offices and research is available at technology partners and collaboration- Copyright © 2008 Capgemini. All rights reserved.