Examples of legal risks
Harassment / bullying
Contempt of court
Examples of user risks
Oﬀensive imagery / content / profanity
Abusive / aggressive language
Mental health issues, e.g. self-harm & suicide risks
Child at risk of harm
Exposure of publicly-identiﬁable information (PII)
Predatory / grooming behaviour
Examples of reputation risks
Public relations issues
Criticism of services
Identiﬁcation and/or harassment of individual
Leaking of conﬁdential information
Inappropriate comments made by internal employees
Pre-meditated attacks from opponents/competitors
False or misleading statements about an opponent/
competitor's services ("astroturﬁng")
Tips for Mod Guidelines
Encourage high quality participation and
discourage low quality participation
Be clear on what is unacceptable
Provide a little wiggle room on contentious issues
Clearly state what happens when the guidelines are
Where is the line between simply removing nonpermissible content and banning the user?
Will you be moderating 24/7?
What are your community’s peak times?
Is the community stimulated by your activity?
Are members notiﬁed about new content?
How long is too long for non-permissible
How will you handle “after hours” activity?
Who’s on your team?
Not easily oﬀended
Can remain objective
Stable under high pressure
(if working with kids, consider a Working With
Children Check (Australia))
Consider professional support