Growth engine for saas startups

Alin Dobra
Alin DobraCEO at Bunnyshell
GROWTH ENGINE
FOR 
SAAS STARTUPS
Alin Dobra, CEO Bunnyshell
SAAS
LIFECYCLE
STAGES
PRE-STARTUP
“Startup advice can’t be applied generally
across stages”
Reid Hoffman, Partner at Greylock,
Founder at LinkedIn
STARTUP
GROWTH
MATURITY
70% [of startups] fail because of premature scaling. What means premature scaling ?
spending money beyond the essentials on growing the business (e.g., hiring sales
personnel, expensive marketing, perfecting the product, leasing offices, etc.) before
nailing the product/market fit.
PRE
STARTUP
Focus on : identifying a problem
and how your SaaS provides a
solution to the problem
Talking to potential customers
Seeking financing from friends & family
Establishing relationships with advisors
and/or mentors
Joining an incubator or accelerator group
Initial MVPs (Minimum Viable Product) -
Lean Startup
Risks
Activities
not making sales and earn revenue
a dependency on seed money to cover
operational costs for a longer period than
anticipated
STARTUP
Focus on : finding product/market
fit
Refining product/core features (this may
involve pivoting to achieve product/market fit)
Finding channel/market fit
Establishing/implementing metrics & analytics
Making initial key hires
First paying customers
Securing angel/seed money
Risks
Activities
Failing to identify the best customers/target
audience for your product
Unable to get sufficient number of customers
to create cash flow needed
Making hiring mistakes early on that have
costly impacts on the company
Spending too much on customer acquisition
before product/market fit
Not pivoting when it’s needed
GROWTH
Focus on : shift focus from revenue
growth to profitability OR raising
the capital required to support
aggressive customer acquisition
and scaling
Seeking Series A funding
Aggressive customer acquisition
Hiring executives
Scaling improvements on the back-end
Gaining a deeper understanding of A/B
testing and conversion optimization**
Have an established, repeatable sales
process 
Ensuring your product, marketing, and
sales teams are aligned
Risks
Activities
Insufficient cash to handle the costs
associated with growth
Inability to get “costs lower than revenue at
scale”
Hiring mistakes (at this stage bad hires can
harm company culture)
New competitors created by copying your
business model
Scaling prematurely
MATURITY
At this stage the growth of your
SaaS will slow, but it should never
completely stop
Looking for opportunities to grow globally –
local teams should be put in place who
understand the local culture and nuances
Considering the addition of new products or
services
Identifying acquisition opportunities
Continue investing in growth and
experimenting to find additional growth
opportunities
Consider preparing your company for IPO or
think about an exit strategy
Risks
Activities
SaaS company becomes too comfortable in
its success and stops :
Monitoring/changing with the market
Testing new things (products, tools, etc.)
Retaining your competitive edge
HOW TO FIND THE
PRODUCT MARKET FIT ?
1. RETENTION
2. NPS
3. SEAN ELLIS’ PRODUCT/MARKET FIT SURVEY
COHORT
ANALYSIS
HOW TO BUILD A
GROWTH ENGINE
FOR SALES &
MARKETING
Growth engine for saas startups
MARKETING
FUNNEL
MARKETING FUNNEL
MARKETING
FUNNEL
DISTRIBUTION
CHANNELS
PR (Pre startup, Startup, Growth, Maturity)
SEM (Pre startup, Startup, Growth, Maturity )
SEO (Startup, Growth, Maturity)
Content marketing (Pre startup, Startup, Growth,
Maturity)
Social and display ads (Pre startup, Startup,
Growth, Maturity)
Direct sales (Pre startup, Startup, Growth,
Maturity)
Target market blogs (Startup, Growth, Maturity)
Influencer marketing (Startup, Growth, Maturity)
MARKETING
CHANNELS
Producthunt
AppSummo
WarriorForum
Communities : medium, quora, reddit,
linkedin groups, facebook
groups, stackoverflow, etc.
Guest blog post
Lists with “top best x apps”
G2crowd - reviews
Partnership/ Bundle with other products
Webinars
Quizzes
Calculators
Content marketing for your buyer personas
SEO
events / meetups/ conferences
word of mouth
Evangelists/ influencers
PR media : techcrunch, mashable, etc
Paid Media
Outreach/ Social Selling : linkedin add +
invite
Outbound
Lead generation tools : Datanyze
Free tools : Growth Hacking/Demand
generation products
LEAD
GENERATION
Content Marketing : ebooks, whitepapers,
case studies
Webinars, Podcasts, Seminars, Meetups
Free Trial/ Discounts
Onboarding/ Customer Success Team
Email Marketing
Automated Trigger Emails
Lead scoring
Landing Pages
Ab testing
Remarketing
SEO
LEAD
NURTURE
CLOSE - SALES
FUNNEL
PROSPECTING
QUALIFYING
ASSESMENT CAL
SOLUTION CALL
OFFER SENT
CONTRACT SENT
CLOSE
ALIGN PRODUCT DEVELOPMENT
WITH YOUR DISTRIBUTION
EFFORT
AARRR
FRAMEWORK
ATTENTION: THE ARPU <-> CAC
SPECTRUM
Growth engine for saas startups
Growth engine for saas startups
RESOURCES :
TOOLS TO HELP
YOU
similarweb.com
buildwith.com
https://growthhackers.com/growth-studies
http://insidesaassales.com/
MARKET
RESEARCH
datanyze.com
producthunt.com
appsumo.com
warriorforum.com
http://buzzsumo.com/
https://justreachout.io/
https://unbounce.com/landing-page-
analyzer/
ab testing tools : omniconvert/ vwo/ 
https://viral-loops.com/
https://outgrow.co/
buffer
amplifr.com
LEAD
GENERATION
mautic : marketing automation
clearbit
hotjar
buffer
zapier
instapage/ unbounce/ mautic : landing
pages
intercom
freshchat
woopra
google analytics
kissmetricsLEAD
NURTURING
THANK
YOU
Alin Dobra
hello@bunnyshell.com
1 of 30

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Growth engine for saas startups

  • 2. SAAS LIFECYCLE STAGES PRE-STARTUP “Startup advice can’t be applied generally across stages” Reid Hoffman, Partner at Greylock, Founder at LinkedIn STARTUP GROWTH MATURITY
  • 3. 70% [of startups] fail because of premature scaling. What means premature scaling ? spending money beyond the essentials on growing the business (e.g., hiring sales personnel, expensive marketing, perfecting the product, leasing offices, etc.) before nailing the product/market fit.
  • 4. PRE STARTUP Focus on : identifying a problem and how your SaaS provides a solution to the problem Talking to potential customers Seeking financing from friends & family Establishing relationships with advisors and/or mentors Joining an incubator or accelerator group Initial MVPs (Minimum Viable Product) - Lean Startup Risks Activities not making sales and earn revenue a dependency on seed money to cover operational costs for a longer period than anticipated
  • 5. STARTUP Focus on : finding product/market fit Refining product/core features (this may involve pivoting to achieve product/market fit) Finding channel/market fit Establishing/implementing metrics & analytics Making initial key hires First paying customers Securing angel/seed money Risks Activities Failing to identify the best customers/target audience for your product Unable to get sufficient number of customers to create cash flow needed Making hiring mistakes early on that have costly impacts on the company Spending too much on customer acquisition before product/market fit Not pivoting when it’s needed
  • 6. GROWTH Focus on : shift focus from revenue growth to profitability OR raising the capital required to support aggressive customer acquisition and scaling Seeking Series A funding Aggressive customer acquisition Hiring executives Scaling improvements on the back-end Gaining a deeper understanding of A/B testing and conversion optimization** Have an established, repeatable sales process  Ensuring your product, marketing, and sales teams are aligned Risks Activities Insufficient cash to handle the costs associated with growth Inability to get “costs lower than revenue at scale” Hiring mistakes (at this stage bad hires can harm company culture) New competitors created by copying your business model Scaling prematurely
  • 7. MATURITY At this stage the growth of your SaaS will slow, but it should never completely stop Looking for opportunities to grow globally – local teams should be put in place who understand the local culture and nuances Considering the addition of new products or services Identifying acquisition opportunities Continue investing in growth and experimenting to find additional growth opportunities Consider preparing your company for IPO or think about an exit strategy Risks Activities SaaS company becomes too comfortable in its success and stops : Monitoring/changing with the market Testing new things (products, tools, etc.) Retaining your competitive edge
  • 8. HOW TO FIND THE PRODUCT MARKET FIT ?
  • 9. 1. RETENTION 2. NPS 3. SEAN ELLIS’ PRODUCT/MARKET FIT SURVEY
  • 11. HOW TO BUILD A GROWTH ENGINE FOR SALES & MARKETING
  • 17. PR (Pre startup, Startup, Growth, Maturity) SEM (Pre startup, Startup, Growth, Maturity ) SEO (Startup, Growth, Maturity) Content marketing (Pre startup, Startup, Growth, Maturity) Social and display ads (Pre startup, Startup, Growth, Maturity) Direct sales (Pre startup, Startup, Growth, Maturity) Target market blogs (Startup, Growth, Maturity) Influencer marketing (Startup, Growth, Maturity) MARKETING CHANNELS
  • 18. Producthunt AppSummo WarriorForum Communities : medium, quora, reddit, linkedin groups, facebook groups, stackoverflow, etc. Guest blog post Lists with “top best x apps” G2crowd - reviews Partnership/ Bundle with other products Webinars Quizzes Calculators Content marketing for your buyer personas SEO events / meetups/ conferences word of mouth Evangelists/ influencers PR media : techcrunch, mashable, etc Paid Media Outreach/ Social Selling : linkedin add + invite Outbound Lead generation tools : Datanyze Free tools : Growth Hacking/Demand generation products LEAD GENERATION
  • 19. Content Marketing : ebooks, whitepapers, case studies Webinars, Podcasts, Seminars, Meetups Free Trial/ Discounts Onboarding/ Customer Success Team Email Marketing Automated Trigger Emails Lead scoring Landing Pages Ab testing Remarketing SEO LEAD NURTURE
  • 20. CLOSE - SALES FUNNEL PROSPECTING QUALIFYING ASSESMENT CAL SOLUTION CALL OFFER SENT CONTRACT SENT CLOSE
  • 23. ATTENTION: THE ARPU <-> CAC SPECTRUM
  • 29. mautic : marketing automation clearbit hotjar buffer zapier instapage/ unbounce/ mautic : landing pages intercom freshchat woopra google analytics kissmetricsLEAD NURTURING