A management process for establishing and maintaining consistency of a product’s performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. -EIA Standard 649The control of changes made throughout the system lifecycle. Allows changes to be evaluated before they are approved. Considers interrelationships among system componentsThe goals of using CM are to ensure the integrity of a product and to make its evolution more manageable.
1970S-The American government developed a number of military standards, which included configuration management1990S-Many other standards and publications discussing configuration management have emerged.
Knowledge about customers is mainly captured by offer management, service management, complaint management and, if available, contract management. Campaign management and service management are the main user processes of knowledge about customers, because both processes personalize their services as based on user criteria.
Configuration Management (Ali Mollabagher.Com)
Islamic Azad University
Science & Research Campus
Structured System Analysis & Design Method
2 Semester of 2008-2009 1
Benefits of Configuration Management
Product protection Rework
Product visibility Confusion
Product control Project Risk
Costs of Configuration Management
Costs are outweighed by benefits, because Configuration Management allows handling of a
large volume of changes, thus keeping quality. Configuration Management control reduces
risks of viruses, wrong software, fraud, theft, and so on.
Staff costs for developing and running procedures
Hardware and software configuration identification
Hardware and software for the CMDB & DSL
Customization of Configuration Management tool
Integration with other Service Management tools
Training and education