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It Services from Algorithm: Our IT Resume

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You know we’re experts at Macola, but did you know we’re also IT experts?

From the small server task to fully managing your IT infrastructure, let Algorithm be your technology partner. Algorithm… making technology work!

The Algorithm Systems Engineer is a knowledgeable IT professional with from 5 to 10 years of experience in many aspects of managing IT systems. Trained and experienced on the Microsoft IT Framework, the Algorithm Systems Engineer is an expert at IT systems monitoring, resolution, escalation, patch management, backup and security.

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It Services from Algorithm: Our IT Resume

  1. 1. Algorithm, Inc. 700 Stonehenge Pkwy Dublin, Ohio 43017 888-522-8588 www.algorithminc.com IT Services by Algorithm You know we’re experts at Macola, but did you know we’re also IT experts?Just like larger companies, small and medium businesses (SMBs) and organizations depend oninformation technology (IT) to help them succeed in an ever-changing world. Whether you’re running asmall legal firm or a midsize construction company, you know that business performance is increasinglytied to your ability to keep IT systems operating at peak efficiency.But for organizations with limited or no full-time IT personnel, IT management and maintenance can bea difficult job to do right. Routine system monitoring and maintenance can eat up time and resourcesthat could be better used to help run the business more efficiently and make it more competitive. Andwhen something does go wrong, it can be a nightmare—employees can’t get their jobs done, customerscan’t get service, orders can’t be processed and supplies can’t be ordered.Algorithm lets you off load routine, yet vital IT infrastructure break/fix, monitoring and managementfunctions so you can concentrate on your business. Algorithm IT services can function as an extension ofyour business, providing proactive services that help prevent problems before they happen, and fixthem quickly and effectively when they do happen—minimizing the impact on business operations.From the small server task to fully managing your IT infrastructure, let Algorithm be your technologypartner. Algorithm… making technology work! Algorithm has served small businesses and midsize enterprises since 1993
  2. 2. Algorithm, Inc. 700 Stonehenge Pkwy Dublin, Ohio 43017 888-522-8588 www.algorithminc.comAlgorithm’s IT resumeQualificationsThe Algorithm Systems Engineer is a knowledgeable IT professional with from 5 to 10 years of experience in many aspects ofmanaging IT systems. Trained and experienced on the Microsoft IT Framework, the Algorithm Systems Engineer is an expert atIT systems monitoring, resolution, escalation, patch management, backup and security.Vertical Market Expertise  IT Service providers  Organizations from 1 to 1000 users  Break/Fix IT Repair Technicians  Extensive customer support help deskTechnology Expertise  Desktop support (OS, MSFT Suite, Adobe, IE)  Server Support (Win2K, Win2K3, Win2008)  Backup Management (Veritas, Backup Exec.)  Printers (HP)  Anti-virus Management (Symantec, McAfee)  Hosted services  PDA’s (Apple iPhones, iPads, Blackberry, iOS)  Database Administration (SQL Server)  Networking (Switches, Routers)  Security (Cisco Pix, Netgear, Juniper)Responsibilities  Alert monitoring and management  Failure remediation  Alert assessment  Backup management  Escalation with appropriate resolution tips  Backup schedule monitoring  IT Service providers  Patch management/ roll outCertifications  Microsoft MCP, MCSE, MCDBA, MCSD, MCT  IBM AS/400 System Administration  Cisco CCNA, CCNP  Apple ACMT (Customer references available upon request) Algorithm has served small businesses and midsize enterprises since 1993

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