Algorithm Guardian Monitoring Customer Success Story - Boehm

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On Saturday, June 11, 2011 at 3:00 am, Guardian sent an alert to the Algorithm Help Desk that the internet at Boehm was down. Upon investigation, Boehm found that someone had broken in (at 3:00 am) and stolen all of their copper wire. AT&T was able to replace the wires and get Boehm back online later that weekend.

What if Guardian hadn't been watching? Jonda and the rest of Boehm would have arrived on Monday morning without a clue that their network was down and without access to any of their business critical systems.

Located in Columbus, Ohio, Boehm's full custom design and production service delivers world class equipment, supplies and outstanding technical and customer service.

Boehm decided to implement Guardian in early 2011 to boost the overall performance of their network, mitigate server and application downtime, and pass off the cumbersome task of IT support and maintenance to Algorithm's team of experts. Guardian is now monitoring Boehm's entire network 24 hours a day.

"Algorithm knows our ERP system. If you go out and shop around for other managed services, they do a great job all the way up to your ERP systems. Then, it's up to somebody else. If I have a problem, I know who to call - Algorithm. And there isn't any of the finger pointing that occurs when you have multiple software vendors."

Guardian is a cloud-based application that allows Algorithm's helpdesk to remotely monitor the health of customers' network and servers. Guardian contains over 200 metrics that it is continuously monitoring to ensure that your IT infrastructure is operating at an optimal level. Guardian allows your staff to focus on higher value projects rather than time consuming IT support.

Guardian also has specific metrics for Macola® ES and VineyardSoft's KnowledgeSync (Event Manager). Click on the links below to learn about the variety of ways Guardian can help your organization. Learn more about Guardian at http://www.algorithminc.com/solutions/ns-guardian-monitoring.php

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Algorithm Guardian Monitoring Customer Success Story - Boehm

  1. 1. Customer Success StoryBoehm, Inc is in the business of solving "Algorithm knows our ERP system. If you goproduct identification needs by creating a out and shop around for other managedbrand image in the most economical way. services, they do a great job all the way up toBoehm offers branding solutions for item level your ERP systems. Then, its up to somebodyproducts, coding for secondary packaging, and else. If I have a problem, I know who to call -pallet level automatic identification. Algorithm. And there isnt any of the finger pointing that occurs when you have multipleLocated in Columbus, Ohio, Boehms full software vendors."custom design and production service deliversworld class equipment, supplies and Guardian in Actionoutstanding technical and customer service. On Saturday, June 11, 2011 at 3:00 am,Like most organizations, Boehm does not Guardian sent an alert to the Algorithm Helpspecialize in maintaining and supporting the Desk that the internet at Boehm was down.complicated IT backbone of their company. Upon investigation, Boehm found thatBoehms management team identified this lack someone had broken in (at 3:00 am) andof expertise as a major risk point for their stolen all of their copper wire. AT&T was ablebusiness. Jonda Lacy, Boehms CFO, was not to replace the wires and get Boehm backonly concerned that their network was not online later that weekend.performing the way it should; she knew thattheir company was not taking the appropriate What if Guardian hadnt been watching? Jondaprecautions when it came to protecting their and the rest of Boehm would have arrived ondata. Monday morning without a clue that their network was down and without access to any"Were about to celebrate our 60th anniversary. of their business critical systems.Being in business for as long as we have, youcan imagine all of the information that we have For more success stories visitfrom and about our customers. It truly is our www.algorithminc.combiggest asset."Boehm decided to implement Guardian in early2011 to boost the overall performance of theirnetwork, mitigate server and applicationdowntime, and pass off the cumbersome taskof IT support and maintenance to Algorithmsteam of experts. Guardian is now monitoringBoehms entire network 24 hours a day. Algorithm has served small businesses and midsize enterprises since 1993

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