Update: National Aging I&R Support Center  National Aging & Disability I&R/A Symposium May 6-9, 2007 Jacksonville, Florida
Agenda <ul><li>Aging & Disability Customized Taxonomy </li></ul><ul><li>2006 State Aging I&R/A Survey </li></ul><ul><li>Di...
Aging & Disability Customized Taxonomy <ul><li>Purpose </li></ul><ul><li>Center Collaboration with AIRS/InfoLine Taxonomy ...
2006 State I&R/A Survey <ul><li>Built on 2002 survey; more comprehensive </li></ul><ul><li>Conducted telephone interviews ...
2006 State I&R/A Survey Quality & Professionalism <ul><li>Staffing: Total FTE paid staff:1,328—2.0 per SUA/AAA </li></ul><...
2006 State I&R/A Survey Quality & Professionalism <ul><li>Certification </li></ul><ul><ul><li>CIRS-A launched in 2002 </li...
2006 State I&R/A Survey State & Local Infrastructure   <ul><li>Access through toll-free numbers </li></ul><ul><ul><li>39 s...
2006 State I&R/A Survey State & Local Infrastructure <ul><li>Growth in number of AAA providing I&R/A directly  </li></ul><...
2006 State I&R/A Survey State & Local Infrastructure <ul><li>Single Point of Entry </li></ul><ul><ul><li>347 AAAs serve as...
2006 State I&R/A Survey Resource Database <ul><li>Expansion of databases to include resources for person with disabilities...
2006 State I&R/A Survey Resource Database <ul><li>I&R/A Software </li></ul><ul><ul><li>29 states statewide use of same sof...
Summary <ul><li>Quality Issue—front and center </li></ul><ul><ul><li>Standards—88% of 50 states & DC  </li></ul></ul><ul><...
Summary <ul><li>Technology </li></ul><ul><ul><li>64% of states have web-based databases </li></ul></ul><ul><ul><li>Nearly ...
Disaster Preparedness:  Guide to Consumer Materials  <ul><li>Purpose: foster planning and preparedness  </li></ul><ul><li>...
Disaster Preparedness:  Guide to Consumer Materials <ul><li>General Information Checklist </li></ul><ul><ul><li>http://www...
Disaster Preparedness:  Guide to Consumer Materials <ul><li>Natural & Man-Made Disasters </li></ul><ul><ul><li>Weather Rel...
Disaster Preparedness:  Guide to Consumer Materials <ul><li>After Disaster </li></ul><ul><ul><li>Family Reunification </li...
Disaster Preparedness:  Guide to Consumer Materials <ul><li>Agencies </li></ul><ul><ul><li>Federal Government </li></ul></...
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  1. 1. Update: National Aging I&R Support Center National Aging & Disability I&R/A Symposium May 6-9, 2007 Jacksonville, Florida
  2. 2. Agenda <ul><li>Aging & Disability Customized Taxonomy </li></ul><ul><li>2006 State Aging I&R/A Survey </li></ul><ul><li>Disaster Preparedness: Consumer Materials for Older Persons & Persons wit Disabilities </li></ul><ul><li>New Training Modules </li></ul><ul><ul><li>Diversity </li></ul></ul><ul><ul><li>Managing High Call Volume </li></ul></ul><ul><li>MMA Update </li></ul><ul><li>Other </li></ul>
  3. 3. Aging & Disability Customized Taxonomy <ul><li>Purpose </li></ul><ul><li>Center Collaboration with AIRS/InfoLine Taxonomy </li></ul><ul><li>Work Group </li></ul><ul><ul><li>Representatives: SUA/AAAs form NM, MN, OR, GA, WA, WI, NC; Disability; Lewin; AoA </li></ul></ul><ul><li>Process </li></ul><ul><ul><li>Regular meetings </li></ul></ul><ul><ul><li>Criteria for inclusion </li></ul></ul><ul><ul><li>Online review of aging & disability sections; review of all terms </li></ul></ul><ul><ul><li>Review of target populations </li></ul></ul><ul><ul><li>Re-examination of customization work </li></ul></ul><ul><ul><li>Integrated into software as an option for new users </li></ul></ul>
  4. 4. 2006 State I&R/A Survey <ul><li>Built on 2002 survey; more comprehensive </li></ul><ul><li>Conducted telephone interviews </li></ul><ul><li>Data represents </li></ul><ul><ul><li>47 States and DC </li></ul></ul><ul><ul><li>618 AAAs </li></ul></ul><ul><ul><li>9 Single PSAs </li></ul></ul><ul><li>Assess progress in achieving Vision 2010 </li></ul>
  5. 5. 2006 State I&R/A Survey Quality & Professionalism <ul><li>Staffing: Total FTE paid staff:1,328—2.0 per SUA/AAA </li></ul><ul><li>Standards </li></ul><ul><ul><li>45 states have established statewide standards </li></ul></ul><ul><ul><li>5 states adopted AIRS standards </li></ul></ul><ul><ul><li>15 states have state-developed standards—many adapted or aligned with AIRS </li></ul></ul><ul><ul><li>25 states actively promote AIRS standards </li></ul></ul>
  6. 6. 2006 State I&R/A Survey Quality & Professionalism <ul><li>Certification </li></ul><ul><ul><li>CIRS-A launched in 2002 </li></ul></ul><ul><ul><li>Nearly 750 professionals nationwide have earned CIRS-A </li></ul></ul><ul><li>In 2002: 13 states reported emphasis on certification; 3 in planning phase </li></ul><ul><li>2006 results: </li></ul><ul><ul><li>32 states promote CIRS-A credential </li></ul></ul><ul><ul><li>8 states require CIRS-A for all staff </li></ul></ul><ul><ul><li>2 states require CIRS-A for ADRCs within 1-2 years of hire </li></ul></ul>
  7. 7. 2006 State I&R/A Survey State & Local Infrastructure <ul><li>Access through toll-free numbers </li></ul><ul><ul><li>39 states operate toll free numbers; 24 are nationwide; 15 statewide </li></ul></ul><ul><ul><li>367 AAA have toll free numbers </li></ul></ul><ul><li>Language </li></ul><ul><ul><li>17 states hire multilingual staff; 18 states have access to language line </li></ul></ul>
  8. 8. 2006 State I&R/A Survey State & Local Infrastructure <ul><li>Growth in number of AAA providing I&R/A directly </li></ul><ul><ul><li>2002: 264 AAA provided directly; 376 AAAs contracted or used combined approach </li></ul></ul><ul><ul><li>2006: 552 AAAs provided I&R/A directly; 96 contract; 132 use combined approach </li></ul></ul><ul><li>Most I&R/As have some involvement with specialized consumer information, counseling & assistance programs: </li></ul><ul><ul><li>SHIP, NFCSP, SMP, Medicare Part D, Outreach </li></ul></ul><ul><ul><li>Ranges: information/linkage…to…shared/joint responsibility </li></ul></ul>
  9. 9. 2006 State I&R/A Survey State & Local Infrastructure <ul><li>Single Point of Entry </li></ul><ul><ul><li>347 AAAs serve as SPE </li></ul></ul><ul><ul><li>307 contracted I&R/A fulfill role of SPE </li></ul></ul><ul><li>Aging I&R/A and 2-1-1 </li></ul><ul><ul><li>MOUs </li></ul></ul><ul><ul><ul><li>Most common operations features: after hours coverage, maintaining database </li></ul></ul></ul><ul><ul><ul><li>Many AAAs rout aging call directly to aging I&R/A or ADRC </li></ul></ul></ul>
  10. 10. 2006 State I&R/A Survey Resource Database <ul><li>Expansion of databases to include resources for person with disabilities </li></ul><ul><li>Web Access </li></ul><ul><ul><li>33 states have web base databases </li></ul></ul><ul><ul><li>27 states have statewide databases; 1 state anticipates it in 2007; 11 states in planning and development phase </li></ul></ul><ul><ul><li>Search capabilities or service directories common features </li></ul></ul>
  11. 11. 2006 State I&R/A Survey Resource Database <ul><li>I&R/A Software </li></ul><ul><ul><li>29 states statewide use of same software </li></ul></ul><ul><li>Inclusion/Exclusion Policies </li></ul><ul><ul><li>10 states have formal written policies </li></ul></ul><ul><ul><li>Priority for coming years </li></ul></ul>
  12. 12. Summary <ul><li>Quality Issue—front and center </li></ul><ul><ul><li>Standards—88% of 50 states & DC </li></ul></ul><ul><ul><li>Certification—789% promoting or requiring CIRS-A </li></ul></ul><ul><li>Consumer Access—continuing priority </li></ul><ul><ul><li># AAAs providing I&R/A directly </li></ul></ul><ul><ul><li># I&R/A serving as SPE </li></ul></ul><ul><ul><li>56% AAAs and 76% SUA operate toll free numbers </li></ul></ul>
  13. 13. Summary <ul><li>Technology </li></ul><ul><ul><li>64% of states have web-based databases </li></ul></ul><ul><ul><li>Nearly 50% have statewide databases with 12 in process </li></ul></ul><ul><li>Challenges </li></ul><ul><ul><li>Inclusion/Exclusion Policies for changing profile of consumers </li></ul></ul><ul><ul><li>Non-English speaking consumers </li></ul></ul><ul><ul><li>Addressing broader responsibilities of becoming ADRC to provide long term support and access to public benefits to older persons and persons with disabilities </li></ul></ul>
  14. 14. Disaster Preparedness: Guide to Consumer Materials <ul><li>Purpose: foster planning and preparedness </li></ul><ul><li>Online resource guide; focuses on older persons and person with disabilities </li></ul><ul><ul><ul><li>http://www.nasua.org/informationandreferral/preparedness. cfm </li></ul></ul></ul><ul><li>Focuses on: </li></ul><ul><ul><li>Older person http://edis.ifas.ufl.edu/pdffiles/fy/fy62000.pdf </li></ul></ul><ul><ul><li>Person with disabilities (physical, deaf, blind, etc.) </li></ul></ul><ul><ul><ul><li>http://www.cepintdi.org/pdf/Landslides.pdf </li></ul></ul></ul><ul><ul><li>Families—family caregivers, alzheimers, long distant caregivers </li></ul></ul><ul><ul><li>Pets/livestock safety </li></ul></ul><ul><ul><ul><li>http://www.avma.org/disaster/saving_family_brochure.pdf </li></ul></ul></ul>
  15. 15. Disaster Preparedness: Guide to Consumer Materials <ul><li>General Information Checklist </li></ul><ul><ul><li>http://www.nasua.org/informationandreferral/talibrary.cfm </li></ul></ul><ul><ul><li>General preparedness kits, lists, readiness tools </li></ul></ul><ul><ul><ul><li>http://www.aoa.gov/PROF/aoaprog/caregiver/overview/Just_in_Case030706_links.pdf </li></ul></ul></ul><ul><ul><ul><li>http://www.redcross.org/static/file_cont3615_lang0_1395.pdf </li></ul></ul></ul><ul><ul><li>Important papers and vital documents </li></ul></ul><ul><ul><li>Emergency e-mail & wireless network </li></ul></ul><ul><ul><li>Financial planning and disaster preparedness </li></ul></ul><ul><ul><li>Medications </li></ul></ul><ul><ul><ul><li>http://www.fda.gov/womens/taketimetocare/Meds_Eng.html </li></ul></ul></ul>
  16. 16. Disaster Preparedness: Guide to Consumer Materials <ul><li>Natural & Man-Made Disasters </li></ul><ul><ul><li>Weather Related </li></ul></ul><ul><ul><ul><li>Hurricanes http://www.redcross.org/static/file_cont47_lang0_25.pdf </li></ul></ul></ul><ul><ul><ul><li>Wildfires http://fcs.tamu.edu/housing/disaster_preparedness/pdf/wildfire_flyer.pdf </li></ul></ul></ul><ul><ul><ul><li>Winter Storms http://www.dola.state.co.us/dem/public_information/winter.htm </li></ul></ul></ul><ul><ul><li>Pandemics & Epidemics </li></ul></ul><ul><ul><ul><li>Infectious Diseases http://getreadyforflu.org/EID%20onlinefactsheet.pdf </li></ul></ul></ul><ul><ul><li>Man-Made Emergencies </li></ul></ul><ul><ul><ul><li>Hazardous Materials http://www.fema.gov/hazard/hazmat/hz_during.shtm </li></ul></ul></ul><ul><ul><ul><li>Power Outages and Food Safety http://www.cfsan.fda.gov/~dms/fsdisa6a.html </li></ul></ul></ul>
  17. 17. Disaster Preparedness: Guide to Consumer Materials <ul><li>After Disaster </li></ul><ul><ul><li>Family Reunification </li></ul></ul><ul><ul><ul><li>Safe & Well List </li></ul></ul></ul><ul><ul><ul><li>https://disastersafe.redcross.org/ </li></ul></ul></ul><ul><ul><li>Mental Health Needs </li></ul></ul><ul><ul><ul><li>Dealing with stress http://www1.nmha.org/reassurance/naturalDisaster.cfm </li></ul></ul></ul><ul><ul><li>Public Health Safety Tips </li></ul></ul><ul><ul><ul><li>Water safety </li></ul></ul></ul><ul><ul><ul><li>http://www.cdc.gov/nasd/docs/d001201-d001300/d001277/d001277.html </li></ul></ul></ul>
  18. 18. Disaster Preparedness: Guide to Consumer Materials <ul><li>Agencies </li></ul><ul><ul><li>Federal Government </li></ul></ul><ul><ul><li>Non-Governmental </li></ul></ul><ul><li>Foreign Language Materials </li></ul><ul><ul><li>Family Preparedness </li></ul></ul><ul><ul><ul><li>http://www.redcross.org/pubs/dspubs/genprep.html#disrep </li></ul></ul></ul><ul><ul><li>Preventing Carbon Monoxide Poisoning After Disaster </li></ul></ul><ul><ul><ul><li>http://www.redcross.org/pubs/dspubs/genprep.html#disrep </li></ul></ul></ul>

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