Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Taskforce BPO Workforce Statistics | 100+ Employees

3,034 views

Published on

A statistical overview of Taskforce BPO's 100+ employee benchmark. Education, experience, knowledge, intelligence and cultural openness in business process outsourcing.

Published in: Business
  • Be the first to comment

Taskforce BPO Workforce Statistics | 100+ Employees

  1. 1. WORKFORCE STATISTICS at Taskforce BPO | 100+ Employees October 31, 2017
  2. 2. COMPANY ORGANIZATIONAL CHART TOTAL 107 EMPLOYEES (CPC TRAINEES NOT INCLUDED IN STUDY) Board of Directors CEO General Manager & Human Resources Office Manager Division Managers Team Leaders Insurance/QC Healthcare General Business Sales/Phone Support Taskforce Academy (CPC Trainees) Employees
  3. 3. DIVISIONS BY EMPLOYEE TOTAL 107 EMPLOYEES MANAGEMENT SALES/PHONE SUPPORT INSURANCE/QUALITY CONTROL ADMINISTRATIVE HEALTHCARE GENERAL BUSINESS 18.7% 5.6% 15.0% 38.3% 21.5% 0.9%
  4. 4. HIGH SCHOOL DIPLOMAS 100% OF EMPLOYEES MEDICAL HIGH SCHOOL 32.7% VETERINARY HIGH SCHOOL 1.90% GENERAL HIGH SCHOOL 52.3% ECONOMICS HIGH SCHOOL 0.9% ELECTRICAL HIGH SCHOOL 3.7%
  5. 5. UNDERGRADUATE DEGREES 98.13% OF EMPLOYEES OTHER DEGREES 13.3% MEDICINE DEGREES 25.7% LAW DEGREES 3.80% LANGUAGE DEGREES 21.9% COMPUTER SCIENCE DEGREES 7.60% ECONOMICS DEGREES 21.9% BIOTECHNICAL SCIENCE DEGREES 5.70%
  6. 6. UNDERGRADUATE DEGREES LOCATION OF UNDERGRADUATE PROGRAM Ohrid, Macedonia 3.90% Prilep, Macedonia 13.0% Plovdiv, Bulgaria 6.50% Maribor, Slovenia 2.60% Warsaw, Poland 1.30% Bitola, Macedonia 61.0% Windsor, Canada 1.30% Illinois; Upstate NY; Florida; New Jersey; USA 10.4%
  7. 7. UNDERGRADUATE DEGREES LANGUAGE DEGREES (21.9% OF EMPLOYEES) Macedonian & English Language & Literature Elementary Education & Teaching French Language & Literature English Language & Literature Secondary Education English Philology German Language Spanish Language
  8. 8. UNDERGRADUATE DEGREES COMPUTER SCIENCE DEGREES (7.62% OF EMPLOYEES) Computer Sciences Engineer of Information Systems Electrical Engineering Technical Science (IT) Software Engineering
  9. 9. UNDERGRADUATE DEGREES BIOTECHNICAL SCIENCE DEGREES (5.71% OF EMPLOYEES) Biotechnical Sciences Engineer of Food Technology Processing Animal Product Engineer
  10. 10. UNDERGRADUATE DEGREES ECONOMICS DEGREES (21.9% OF EMPLOYEES) Economics Business Marketing Accounting & Finance Finance & Banking International Economics & Business Business Management Financial Management International Relations Economics & Social Science Insurance Finance & Credit Local & Regional Business Development
  11. 11. UNDERGRADUATE DEGREES LAW DEGREES (3.81% OF EMPLOYEES) Faculty of Law Law, Politics and Society (US – Minor)
  12. 12. UNDERGRADUATE DEGREES MEDICAL DEGREES (25.71% OF EMPLOYEES) Business Admin. In Healthcare Management General Medicine Nursing Nutrition Pharmaceuticals Information Systems In Healthcare Medical Laboratory Analyst Physiotherapy Dentistry Kinesiotherapy
  13. 13. UNDERGRADUATE DEGREES OTHER DEGREES (13.33% OF EMPLOYEES) Faculty of Fine Arts Biology – Biochemistry & Physiology Business Administration in Transport Professor of Physical Education Tourism Management Public Administration Social Sciences Disability Studies Psychology Mathematics
  14. 14. POSTGRADUATE DEGREES 15.89% OF EMPLOYEES Banking & Finance Marketing & Management Management Management & Strategic Planning Business Law Macedonian Language & Literature Security & Financial Control Public Relations Human Resource Management Pharmaceutics Orthopedic & Traumatology Dental Medicine Criminology Food Technology & Chemistry
  15. 15. POSTGRADUATE DEGREES LOCATION OF POSTGRADUATE STUDIES Ohrid, Macedonia 8.30% Lund, Sweden 8.30% Plovdiv, Bulgaria 16.7% Thessaloniki, Greece 8.30% Bitola, Macedonia 33.3% Prilep, Macedonia 25.0%
  16. 16. PROFESSIONAL CERTIFICATIONS GLOBAL (G) AND NATIONAL (N) CERTIFICATIONS | 49.79% OF EMPLOYEES Professor of Economics (N) Certified Court Translator (N) PMP (G) (Project Management Professional) Professor of English Language (N) CISR (G) (Certified Insurance Service Representative) Professor of Dentistry (N) OCS (G) (Ophthalmology Coding Specialist) CPC (G) (Certified Professional Coder) Registered Nurse (N)
  17. 17. WORKED/LIVED ABROAD 52.34% OF EMPLOYEES United States 50.0%Germany 17.3% Poland 1.90% United Kingdom 3.80% Serbia 1.90% Slovenia 5.80% Sweden 1.90% Canada 3.80% Turkey 3.80% Bulgaria 9.60%
  18. 18. FOREIGN/DUAL CITIZENSHIP 15.89% OF EMPLOYEES US/Macedonian 53.3% AU/Macedonian 6.70% Bulgarian/Macedonian 40.0%
  19. 19. LANGUAGE PROFICIENCIES PERCENTAGE OF SPOKEN LANGUAGES BY TOTAL EMPLOYEES English 100% Macedonian 100% German 36.4% Serbo- Croatian 19.6% Russian 5.61% Slovenian 2.80% Spanish 32.7% French 15.8% Italian 4.67% Bulgarian 2.80% Albanian 1.90% Turkish 1.90%
  20. 20. WWW.TASKFORCEBPO.COM Taskforce BPO

×