Microsoft Teams in response to
business culture change
Alexander Eggers
ae@epc.gmbh
European Teams UG Summit
Wednesday 16th October 2019
14:00 – 14:30 BST

It is not the strongest of the
species that survives, nor the
most intelligent that
survives. It is the one that is
most adaptable to change.
Charles Darwin

Alexander Eggers Friederike Schäfer Marius Tepfer David Hug
Microsoft Service Adoption Specialist Change Management Consultant Microsoft Service Adoption Specialist Microsoft Service Adoption Specialist
• Current >30 employees
• Classic infrastructure & Modern Workplace
• O365 / M365 / Powerapps / Power Bi / EMS / Teams
• Microsoft CSP Tier 1, SPLA and QMTH Partners

Digitisation

Change in
business
World's largest taxi company does not own taxis
World's largest housing broker has no real estate
The world's largest software vendors don't develop apps
World's largest film distributor has no cinemas
World's largest retailer has no stores
World's most famous information provider does not
create content itself

Change in life
Chat via Whats App
Skype / facetime bridges long distances to families and friends
Status and images on Facebook, Instagram and Twitter
CV and business networking via LinkedIn
Digital networking across all areas of life: Holiday booking, dating, fitness tracker, Thermomix, Alexa and much
more
About all time zones and no matter which device

Generation Z
(approximately 1995 - 2010)
• no everyday life without digital
communication
• digital lyminer
• better trained than any vintage before
them
• Autonomous vehicles, artificial
intelligence, voice control or mixed reality
are your companions in everyday life and
not fiction

Mind the gaps
By 2020, 50% of all
Employees are "Digital Natives",
who are online around the clock
and work as you like.
"The 2015 Deloitte Millennial Survey",
Deloitte Touche Tohmatsu, 2015

2x
Teamwork

IT consultant as the
Trusted Adviser
• make the situation clear to the customer
• present solutions to the customer
• help the customer in the implementation of
the digital transformation
• provide customers with enableing for the
new way of working (before he himself
notices it)

"Culture eats strategy for
breakfast."
| Peter Drucker

What factors shape the
digital workplace?
"How strong companies from "smart Work"
benefit depends not only on the use of the
respective tools, but also, above all, on the
attitude and culture."

And what do the companies
do?
"A 2017 McKinsey survey of
more than 2,000 executives from
all regions, industries and
company sizes shows that Social
tools are more integrated than
ever, older technologies such as
the phone and e-mail, even fax,
continue to dominate by far."
"The use of Social Tools
promotes communication
between employees and self-
organization when the corporate
culture allows it."

Culture as an
obstacle
72% of respondents to a
German survey say that the
established corporate culture is
one of the biggest barriers on
the way to a digital
organisation.

Solution
"Only those who credibly demonstrate the
benefits of digitalization to all employees
will dissipate the fear of change and create
the insight that the innovations will benefit
everyone.
Says Claudia Crummenerl, Head of
Executive Leadership and Change near
Capgemini

Why teams
aren't an IT
issue
Nerd is a term for people with social deficits who
are attached to special interests.

But beware!
Requirements
for teams
consultants
EMOTIONAL
INTELLIGENCE
THINKING
PROCESS
CHANGE
MANAGEMENT
ECONOMIC KNOW-
HOW
PROFESSIONAL
EXPERIENCE

»Cultural transformation begins with the personal transformation
of the leaders. Organization don't transform. People do."
Richard Barrett

Change can be hard and is often
met with resistance…
…but a well-defined destination
can set you on the path to success.
There are hurdles to change

Understanding the Change Curve

Change
Management

"In a staggering ship falls over, who
stands still and does not move."
Ludwig Börne
(German Writer)

Best practise

Workshops / Support
Workshop #1
Introduction, operation and
process determination for
executives/team leaders/pilot
team
Workshop #2
Development of digital
standard processes in teams
from Workshop #1 Training of
champions
Workshop #3
Introducing the solution to
employees through training
Agile adaptation and expansion
of processes

Change Management
Executive #1
Fit for Change 1
Strong leadership in the change
process
Champions #2
Fit for Change 2
Successfully shaping
change
Users #3
Fit for Change 3
Safe in the change process

Summary

3 concrete steps
to act
The companies, especially in the smb
segment, have to change in order to remain
competitive in order to gain workforce.
A good strategy brings nothing, if the
culture does not allow it. And cultural
changes can not be forced.
Study the subject of change management.

'It can't work. Let's try it!"
Stefan Roock

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