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AlertPay Shopper Guide
Everything you need to know about shopping with AlertPay
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TABLE OF
CONTENTS
Getting Started��������...
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Getting
Started
AlertPay is a third-party...
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Account TypesIf you only want to shop onl...
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Email
Validation
Validation takes place w...
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Email
Addresses
If you cannot find the Va...
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1. Login to your AlertPay account.
2. Cli...
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There are two different codes you must kn...
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Transaction PINs
A Transaction PIN is an ...
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Credit Cards
There are two ways to add a ...
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Under “Payment Method”, just click on “A...
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•	 You can only split a payment with you...
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•	 Money order (depending on post)
•	 Ce...
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1. Login to your AlertPay account.
2. Cl...
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Please note: Micro deposits are only sen...
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6. Review transfer details and confirm.
...
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Depositing by money order or certified/c...
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1. Login to your AlertPay account.
2. Cl...
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converted automatically upon receipt or ...
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Please note: Checks are issued to the na...
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As per our User Agreement, we are under ...
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SubscriptionsAlertPay supports subscript...
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Name: Name of the subscription payment.
...
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Security and
Verification
With AlertPay,...
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1. Login to your AlertPay account.
2. Cl...
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In 2-3 business days, a validation code ...
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Bank Account Confirmation
Once you add y...
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Attestation (with supporting documents)
...
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Contacting
Customer
Support
If you need ...
8255 Mountain Sights
Suite 100
Montreal, Quebec
H4P 2B5
+1(514) 748-5774
bizdev@alertpay.com
www.AlertPay.com
© 2010 Alert...
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AlertPay Shoppers Guide

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AlertPay For Consumers | AlertPay For Business
AlertPay E-wallet | Make Secure Transactions without revealing your bank or credit Card information
AlertPay bank deposits | Alertpay Check deposits
Pay and accept money in 22 different Currencies
Masspay and Payouts
Referrals - Earn Money with AlertPay rewards system
Request and Receive money Internationally
Send Money online - AlertPay online Transactions
Sending and Receiving payments OverSeas and on a national Scale
Protected online Buyer | Safe and Secure online transactions
AlertPay Secure Transacitons | Safe Guard personal info
Selling online process | How Selling online works

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AlertPay Shoppers Guide

  1. 1. MY WAY TO PAY tm AlertPay Shopper Guide Everything you need to know about shopping with AlertPay
  2. 2. page 1 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm TABLE OF CONTENTS Getting Started���������������������������������������������������������������������������������������� page 2 Account Types������������������������������������������������������������������������������������������� page 3 Personal Starter Personal Pro Email Validation���������������������������������������������������������������������������������������� page 4 Why is it important? When to validate your email address Why you should validate your AlertPay account Email Addresses��������������������������������������������������������������������������������������� page 5 Primary email address To change your primary email address Secondary email addresses To add a secondary email address How to delete an email address Rules for email addresses Passwords and PINs�������������������������������������������������������������������������������� page 7 Passwords Transaction PINs Security Questions and Answers How to reset a Password/PIN Payment Options�������������������������������������������������������������������������������������� page 8 Currencies Credit Cards Adding your credit card at checkout Adding your card through account login Guidelines for credit card usage AlertPay Balance How to deposit money into your AlertPay balance...... How to withdraw money from your AlertPay balance About “business days” About mail deposits and withdrawals Buyer Protection������������������������������������������������������������������������������������ page 19 Refunds Transaction Dispute Resolution Unauthorized Transaction Protection Buyer Protection Tips Subscriptions ������������������������������������������������������������������������������������������page 21 How to set up a subscription Payment States Payment Categories Subscription Payments with a Credit Card Security and Verification ����������������������������������������������������������������������� page 23 State-of-the-Art Security Account Verification Required verification procedures Account verification for Canadian members Bank Account Confirmation Credit File Confirmation Attestation (with supporting documents) Contacting Customer Support ������������������������������������������������������������� page 28
  3. 3. page 2 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Getting Started AlertPay is a third-party payment processor that simplifies online credit card and e-wallet payments while protecting your personal information. You can shop at thousands of online stores that offer AlertPay as a payment option and never worry about security. You can do a lot with your AlertPay account, like send money to anyone in 190+ countries worldwide, pay in different currencies and request money; you can even earn money through referrals. The list goes on and on! And the best part is — you never have to pay any sign up, monthly or maintenance fees. You may be asking, “Why should I use AlertPay?” The answer is simple: because we offer one of the most secure and accessible payment solutions on the web. If that isn’t enough to convince you, keep reading: Built-in fraud prevention. We use 128-bit SSL encryption to protect your personal information and around-the-clock monitoring to intercept fraudulent transactions. Easy to use. Many of our services and features are self-explanatory. Flexible instant payment options, including credit cards. Pay by credit card and/or e-wallet. 23 currencies supported. Exchange currency at daily market value for a low fee. 46 countries supported for localized banking. Use your bank account to deposit and withdraw money. 190+ countries served. Send and receive money worldwide instantly. No sign-up fees or contracts. Sign up for a Personal or Business account and make payments for free. Low transaction fees*. Receive money for as low as 2.5% per transaction. More industries served. Enjoy more variety when buying online. Outstanding Customer Support. Take advantage of our knowledgeable and helpful Customer Support team. Built-in fraud prevention. We use 128-bit SSL encryption to protect your personal information and around-the-clock monitoring to intercept fraudulent transactions. Easy to use. Many of our services and features are self-explanatory. Flexible instant payment options, including credit cards. Pay by credit card and/or e-wallet. 23 currencies supported. Exchange currency at daily market value for a low fee. 46 countries supported for localized banking. Use your bank account to deposit and withdraw money. 190+ countries served. Send and receive money worldwide instantly. No sign-up fees or contracts. Sign up for a Personal or Business account and make payments for free. Low transaction fees*. Receive money for as low as 2.5% per transaction. More industries served. Enjoy more variety when buying online. Outstanding Customer Support. Take advantage of our knowledgeable and helpful Customer Support team. *Personal Pro only. Personal Starter accounts can receive up to $400 USD a month without paying any transaction fees.
  4. 4. page 3 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Account TypesIf you only want to shop online or send money, try one of our Personal accounts. Each one has specific features and advantages and both are completely FREE to open. Personal Starter This account is perfect for people who only want to casually shop online and receive the occasional online payment. If you don’t have much online experience, this account is for you! Here are a few reasons why: • Send and receive money for FREE*. • 128-Bit SSL encryption to protect your personal information. • Make instant secure credit card payments. • Add your credit card information only once. *You can receive up to $400 USD (or equivalent) a month without paying fees. Personal Pro If you have a little more experience online and would like to sell some goods and services, the Personal Pro account can help you get it all done! Keep reading for the numerous benefits of the Pro account: • Make and accept instant credit card payments. • Earn money through referrals*. • Business Tools to help you sell online. • Low transaction fees for received transactions. *Referrals must open a Pro or Business account and send/receive at least $250 USD (or equivalent). If you run a business or organization and are looking for a secure and cost-effective payment solution, then our Busi- ness account will work best for you. Please visit our Sell Online portal for more information. If you run a business or organization and are looking for a secure and cost-effective payment solution, then our Busi- ness account will work best for you. Please visit our Sell Online portal for more information.
  5. 5. page 4 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Email Validation Validation takes place when you confirm your email address by clicking on a special link in the validation email we send to all of our new members. This is what the validation email looks like: When you receive this email, you must click on the link or copy the URL and paste it into the address bar in another window and press “Enter”. If you signed up on a seller’s website while making a purchase, the validation email will only contain a link which you only need to click on to create your password. If you signed up through our website, you must use the password you created. Once you have completed these steps, your email address will be validated and you will be able to access your AlertPay account. To make any subsequent payments through a seller’s website, you will have to login to your AlertPay account to complete your purchase. Why is it important? Account validation is important because it completes the sign up process allowing you to enjoy all of the benefits that come with an AlertPay account. If you do not validate your email address after your third online payment with AlertPay, you will not be able to complete your payment. That is why it is important to validate your email address as soon as possible to prevent any possible delays in payment.
  6. 6. page 5 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Email Addresses If you cannot find the Validation Email: If you cannot find the validation email sent to you, please check your spam or junk folders. Depending on your email service, you may be able to configure your security settings to receive emails from email addresses ending in “@alertpay.com”. Alternatively, you may need to contact your Internet Service Provider to assist you with this matter. If you still cannot find the validation email, please contact Customer Support and we will send it to you again. If you cannot find the Validation Email: If you cannot find the validation email sent to you, please check your spam or junk folders. Depending on your email service, you may be able to configure your security settings to receive emails from email addresses ending in “@alertpay.com”. Alternatively, you may need to contact your Internet Service Provider to assist you with this matter. If you still cannot find the validation email, please contact Customer Support and we will send it to you again. You can have more than one email address associated with your AlertPay account: Primary email address You should use your primary email address to set up your AlertPay account and login to it. You can also use that email address to receive payments to your AlertPay account. Furthermore, all communication between you and AlertPay will be done with your primary email address. To change your primary email address If you already have another email address that is validated, simply do the following: When to validate your email address It is best to do this as soon as possible to prevent any possible delays or interruptions in subsequent payments. All new members can make up to three online credit card payments through a seller’s website before they are required to validate their email address. Members who have signed up through the AlertPay website must validate their email address before they can access and use their AlertPay account. Why you should validate your AlertPay account You cannot enjoy the benefits of an AlertPay account until you validate your email address. Although you can make up to three payments with your account before validating your email address, you cannot login to send money, deposit money or withdraw it, among many other things. If you validate your email address you can send money anywhere in the world for free, earn money by referrals, exchange currencies and much more.
  7. 7. page 6 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Personal”, click on “Email Addresses”. 4. Click on the star icon next to the email address you want to make primary. 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Personal”, click on “Email Addresses”. 4. Click on the star icon next to the email address you want to make primary. You can now use this email address the next time you login to your account. Secondary email addresses With a Personal Starter account, you can have one primary email address and one secondary email address. With a Personal Pro account, you can have one primary email address and as many other secondary email addresses as you need in your account. You can use your secondary email addresses to send and receive money. All payments made to you through a secondary email address will be transferred to the same AlertPay account. To add a secondary email address If you want to add another email address to your AlertPay account, please follow these steps: 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Personal”, click on “Email Addresses”. 4. Click on “Add New”. 5. Enter in new email address. 6. A validation link will be sent to this email address. 7. Click the validation link in the email to validate the email address. 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Personal”, click on “Email Addresses”. 4. Click on “Add New”. 5. Enter in new email address. 6. A validation link will be sent to this email address. 7. Click the validation link in the email to validate the email address.
  8. 8. page 7 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm There are two different codes you must know to use your AlertPay account: • Your Login password • Your Transaction PIN (Personal Identification Number) Passwords An alpha-numeric password is required to login to your AlertPay account. If you signed up during a purchase on a seller’s website, you will have to click on the link in the validation email to create your password. If you signed up through our website, you will have to use the password you created during the registration process. It is important to choose a password that consists of a variety of capitalized and non-capitalized letters, numbers and characters. Avoid using names, date and words you can find in the dictionary. Just make sure that it cannot be easily guessed. How to delete an email address You can delete an email address if you do not plan on using it further with your AlertPay account. You will not be able to delete your primary email address, rather you will have to make another email address primary first. Only after doing that, can you delete any unnecessary email addresses. 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Personal”, select “Email Addresses”. 4. Click on the “Remove” icon next to the email address you would like to delete and confirm the deletion. 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Personal”, select “Email Addresses”. 4. Click on the “Remove” icon next to the email address you would like to delete and confirm the deletion. Rules for email addresses The following are guidelines you must understand regarding email addresses: • You must validate your email address before you can use it through your AlertPay account. Check your email for the validation email. • You can only use a single email address with one account at a time. If you try to add an email address that is already associated with another account, you will not be able to add it. You will have to call Customer Support for assistance. Passwords and PINs
  9. 9. page 8 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Transaction PINs A Transaction PIN is an extra layer of security that further protects your account and the information in it. A Transaction PIN is different from a password in that you must enter it not to login to your AlertPay account, but to authorize your transactions, account changes and account closure. It is a 4-8 digit numeric code that should also be kept confidential. You will have to create your PIN at the same time as your password, depending on whether you signed up through checkout or our website. Security Questions and Answers Because your PIN is so important to the security of your AlertPay account, you must choose security questions and answers if you ever need to reset your Transaction PIN in the future. Please note that the answers you provide are case-sensitive, so you must remember which letters are capitalized and which are not. Furthermore, you must remember your answers exactly as you created them. So, please choose your questions and answers carefully. How to reset a Password/PIN Resetting a password or PIN is simple. To reset your password, just click on the “Forgot Password” link on the Login box on the Home page. A password reset email will be sent to you with the appropriate instructions. To reset your Transaction PIN, just click on the “Forgot Your PIN?” link next to the Transaction PIN box when completing a transaction from your account. You will have to log out of your account and log back in to create a new Transaction PIN. You must enter the answers to your security questions, so make sure that you have them recorded somewhere secure. Payment Options As an AlertPay member, you have a couple different ways to pay when shopping online: • Credit card (Visa, MasterCard and American Express) • AlertPay balance (e-wallet) Currencies You can also pay (by e-wallet) and accept payments in any of the 23 currencies we support: USD American Dollars AUD Australian Dollars BGN Bulgarian Lev CAD Canadian Dollars CZK EUR Euro HKD Hong Kong Dollars HUF Hungarian Forint LTL Lithuanian Litas MYR PLN Polish Zloty GBP Pounds Sterling RON Romanian Lei SGD Singapore Dollars ZAR
  10. 10. page 9 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Credit Cards There are two ways to add a credit card: through checkout on a seller’s website or by logging into your AlertPay account and adding it for later use. Either way, you will only have to enter this information once. Adding your credit card at checkout To do this, just proceed to checkout when you are ready to pay for your items. AUD Australian Dollars BGN Bulgarian Lev CAD Canadian Dollars CZK Czech Koruna DKK Danish Krone EEK Estonian Kroon MKD Macedonian Denar HKD Hong Kong Dollars HUF Hungarian Forint LTL Lithuanian Litas MYR Malaysian Ringgit NZD New Zealand Dollars NOK Norwegian Krone INR Indian Rupee GBP Pounds Sterling RON Romanian Lei SGD Singapore Dollars ZAR South African Rand SEK Swedish Krona CHF Swiss Francs
  11. 11. page 10 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Under “Payment Method”, just click on “Add Credit Card” to complete your payment: Make sure to enter the CVV code (the 3-4 digit code on the front or back of your credit card) and the same address your credit card issuer has on file : Adding your card through account login You can also add your card after signing up for an AlertPay account. Just follow these simple steps: 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Financial”, click on “Credit Cards”. 4. Enter credit card details and click on “Next”. 5. Verify details and check box to agree to “User Agreement”. 6. Click on “Finish”. 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Financial”, click on “Credit Cards”. 4. Enter credit card details and click on “Next”. 5. Verify details and check box to agree to “User Agreement”. 6. Click on “Finish”. Guidelines for credit card usage Before getting started, there are some important points you need to know when using your credit card with AlertPay: • You can make credit card payments in USD, GBP, EUR, CAD, CHF, DKK, NOK, SEK or HKD. More currencies to come. • You can only spend up to $500 USD (or equivalent) a month with a single credit card; you must validate your credit card to increase the limit to $1000 USD (or equivalent). • You can only have a total of five added and/or deleted cards in your AlertPay account, but only three of those cards can be actively used. • You can only add a Visa, MasterCard or American Express to your AlertPay account.
  12. 12. page 11 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm • You can only split a payment with your AlertPay balance and not with another credit card. • You can only add a credit card to one account at a time. • Some sellers do not accept credit cards, so you will have to pay with your AlertPay balance. • You can use your credit card abroad, but you must add it first to your AlertPay account in the issuing country. • You can also use your credit card with the Send Money and Request Money features, but not Mass Pay. • You can withdraw payments made to your AlertPay balance with a credit card. • You can add a debit card for direct payments to sellers, but it must be issued by one of the accepted credit card companies and can only be used as a credit card. • Some sellers cannot accept MasterCard payments because of their industry (for example, Tobacco products) so be prepared to use a Visa, American Express or AlertPay balance if need be. Please contact Customer Support if… • Your credit card is disabled. • You have surpassed the amount of allowable credit cards in your account. • Your credit card transaction fails after three attempts. • You want to add a card that has been previously added to another AlertPay account. • You do not recognize a credit card transaction and have attempted to contact the seller. • Your AlertPay account access has been limited. Please contact Customer Support if… • Your credit card is disabled. • You have surpassed the amount of allowable credit cards in your account. • Your credit card transaction fails after three attempts. • You want to add a card that has been previously added to another AlertPay account. • You do not recognize a credit card transaction and have attempted to contact the seller. • Your AlertPay account access has been limited. AlertPay Balance If you prefer not to use a credit card or if you reside in a country where credit card services are not available, you can fund your AlertPay balance (e-wallet). You have a few different options to choose from: • Bank transfer (3-6 business days) • Bank wire (2-5 business days)
  13. 13. page 12 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm • Money order (depending on post) • Certified check/cashier’s check (depending on post) We offer localized bank transfers in 46 countries : How to deposit money into your AlertPay balance As stated above, you have several options for depositing money: Adding a bank in Canada/United States Setting up your bank account is simple and completed in two stages. First you need to add your bank account to your profile. You will then wait up to five business days to receive two micro deposit amounts in your bank account. Australia Austria Belgium Bulgaria Canada Czech Republic Denmark Estonia Faroe Islands Finland France French Guiana Gibraltar Greece Greenland Guadeloupe Guernsey Hong Kong Hungary Ireland Italy Lithuania Malaysia Martinique Mayotte Monaco Netherlands New Zealand (Deposit only) Norway Poland Portugal Reunion Romania San Marino Singapore Slovakia South Africa Spain Sweden Switzerland St. Pierre and Miquelon United States United Kingdom Germany (withdrawal only)
  14. 14. page 13 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Financial”, click on “Bank Accounts”. 4. Choose country where your bank account is located and click on “Next”. 5. Choose whether you would like to use your account for bank transfers (deposits and withdrawals) or bank wires (withdrawals only) and click on “Next”. 6. Enter bank details and click on “Next”. 7. Review details, accept the EFT authorization and confirm. 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Financial”, click on “Bank Accounts”. 4. Choose country where your bank account is located and click on “Next”. 5. Choose whether you would like to use your account for bank transfers (deposits and withdrawals) or bank wires (withdrawals only) and click on “Next”. 6. Enter bank details and click on “Next”. 7. Review details, accept the EFT authorization and confirm. AlertPay will send you two micro deposit amounts in your bank account within five business days. Once you receive the micro deposits, you will see a message waiting for you in the “Message Center” when your deposits are sent. Simply click the status and enter in your two micro deposit amounts to confirm your bank account. Adding a bank outside Canada/United States Here are the instructions for adding a bank account outside of North America: 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Financial”, click on “Bank Accounts”. 4. Select the country where your bank account is located and click on “Next”. 5. 5. Choose whether you would like to use your account for bank transfers (deposits and withdrawals) or bank wires (withdrawals only) and click on “Next”. 6. Enter your bank account details and click on “Next”. 7. Review details and confirm. 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Financial”, click on “Bank Accounts”. 4. Select the country where your bank account is located and click on “Next”. 5. 5. Choose whether you would like to use your account for bank transfers (deposits and withdrawals) or bank wires (withdrawals only) and click on “Next”. 6. Enter your bank account details and click on “Next”. 7. Review details and confirm.
  15. 15. page 14 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Please note: Micro deposits are only sent to American and Canadian bank accounts. If your bank is not located in the United States or Canada, you do not need to wait for micro deposits to be sent as your bank account has already been added to your AlertPay account. Initiating a bank transfer in Canada/United States If you would like to deposit funds by bank transfer, first ensure you add your bank account details to your AlertPay account. If you already have added a bank account and you need to create a transaction, follow these instructions: 1. Login to your AlertPay account. 2. Click on “Deposit”. 3. Under Electronic Funds, click on “Bank Transfer”. 4. Select a bank account. 5. Enter the amount to transfer as well as any additional details and click on “Next”. 6. Review details and confirm. 1. Login to your AlertPay account. 2. Click on “Deposit”. 3. Under Electronic Funds, click on “Bank Transfer”. 4. Select a bank account. 5. Enter the amount to transfer as well as any additional details and click on “Next”. 6. Review details and confirm. Initiating a bank transfer outside Canada/United States To deposit funds by bank transfer outside of North America, first ensure you add your bank account details to your AlertPay account. For instructions on how to add a bank account, please visit this FAQ link: http://helpdesk.alertpay.com If you already have added a bank account, and you need to create a transaction, simply follow these steps: 1. Login to your AlertPay account. 2. Click on “Deposit”. 3. Under “Electronic Funds”, click on “Bank Transfer”. 4. Select a bank account. 5. Enter the amount to transfer as well as any additional details and click on “Next”. 1. Login to your AlertPay account. 2. Click on “Deposit”. 3. Under “Electronic Funds”, click on “Bank Transfer”. 4. Select a bank account. 5. Enter the amount to transfer as well as any additional details and click on “Next”.
  16. 16. page 15 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm 6. Review transfer details and confirm. 7. Print out your transaction summary page. 8. Initiate a transfer from your bank account to AlertPay’s bank account*. 6. Review transfer details and confirm. 7. Print out your transaction summary page. 8. Initiate a transfer from your bank account to AlertPay’s bank account*. *You may do this using your bank’s online Internet banking facilities, by a telephone banking service or in person at the branch. Important: Please take note of your Bank Deposit Code. You will need to include the Bank Deposit Code with your bank transfer to ensure your payment is applied correctly. This code must be included in the “Details” or “Reference” area of your bank transfer. Ensure that no information other than the Bank Deposit Code is entered in the “Details” or “Reference” area of your bank transaction. Once these steps are completed, the amount will be available in your AlertPay account within 3 to 5 business days. Initiating a bank wire (worldwide) To send a bank wire, you will need to create a bank wire transaction, print out the summary and provide the details to your bank/financial institution. Just follow these simple steps: 1. Login to your AlertPay account. 2. Select “Deposit”. 3. Under “Electronic Funds”, click on “Bank Wire”. 4. Enter in transaction details and click on “Next”. 5. Review details and confirm. 6. Print out summary. 1. Login to your AlertPay account. 2. Select “Deposit”. 3. Under “Electronic Funds”, click on “Bank Wire”. 4. Enter in transaction details and click on “Next”. 5. Review details and confirm. 6. Print out summary. The bank wire transaction is in pending status until we receive the bank wire.
  17. 17. page 16 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Depositing by money order or certified/cashier’s check Before sending a money order, certified check or cashier’s check to AlertPay, you need to create a transaction in your AlertPay account. The transaction is “Pending” until we receive and process your money order, certified check or cashier’s check. Simply follow these steps to create a transaction: 1. Login to your AlertPay account. 2. Click on “Deposit”. 3. Under “Mail”, click on “Money Order” or “Check”. 4. Enter in transaction details. 5. Confirm details. 6. Print out summary and note Reference Number. 1. Login to your AlertPay account. 2. Click on “Deposit”. 3. Under “Mail”, click on “Money Order” or “Check”. 4. Enter in transaction details. 5. Confirm details. 6. Print out summary and note Reference Number. Send money order, certified check or cashier’s check to the following address: AlertPay Inc.AlertPay Inc. Please include the Reference Number for your transaction along with your money order, certified check or cashier’s check to avoid unnecessary processing delays. How to withdraw money from your AlertPay balance How to initiate a Bank Transfer withdrawal If you already have added a bank account and you need to create a bank transfer withdrawal transaction, follow these simple steps:
  18. 18. page 17 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm 1. Login to your AlertPay account. 2. Click on “Withdraw”. 3. Under “Electronic Funds”, click on “Bank Transfer”. 4. Select a balance. 5. Select a bank account. 6. Enter the amount to transfer as well as any additional details and click on “Next”. 7. Review details and confirm. 8. Transaction created is in pending status. 1. Login to your AlertPay account. 2. Click on “Withdraw”. 3. Under “Electronic Funds”, click on “Bank Transfer”. 4. Select a balance. 5. Select a bank account. 6. Enter the amount to transfer as well as any additional details and click on “Next”. 7. Review details and confirm. 8. Transaction created is in pending status. How to initiate a Bank Wire withdrawal If you have already added your bank account for bank wire withdrawals, this is how to withdraw your funds: 1. Login to your AlertPay account. 2. Click on “Withdraw”. 3. Under “Electronic Funds”, select “Bank Wire”. 4. Enter amount to withdraw, transaction details and click on “Next”. 5. Review details and confirm. 1. Login to your AlertPay account. 2. Click on “Withdraw”. 3. Under “Electronic Funds”, select “Bank Wire”. 4. Enter amount to withdraw, transaction details and click on “Next”. 5. Review details and confirm. Withdrawals by bank wire are processed within 2 to 4 business days of the request and are offered in the following currencies: • US Dollars ($) Euro (€) GBP (£) Please note that your AlertPay account must be verified to withdraw money by bank wire. Bank wire withdrawals are not permitted in your primary currency if localized bank transfers are offered in your country. For example, a US member can only withdraw by bank wire in Euro and GBP. *Please contact your bank to verify if they accept wires in the currencies listed above. Also, if you would like the funds to be converted to another currency after you receive the wire, you must verify with your bank whether the funds will be
  19. 19. page 18 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm converted automatically upon receipt or accepted as US Dollars, Euro or GBP. If the funds are accepted as US Dollars, Euro or GBP, you may need to have your bank convert the funds to your desired currency afterward. How to withdraw by Credit Card To withdraw your money by credit card, simply follow these steps: 1. Login to your AlertPay account. 2. Select “Withdraw”. 3. Select “Credit Card” as your withdrawal option. 4. Choose the credit card you would like to withdraw your funds to. If you have not added a credit card yet, you will be prompted to add one. 5. Select or edit a currency: USD, CAD, EUR, GBP, CHF, HKD, NOK, SEK and DKK. 6. Click on “Next”. Your transaction will be pending for 2-4 business days. 1. Login to your AlertPay account. 2. Select “Withdraw”. 3. Select “Credit Card” as your withdrawal option. 4. Choose the credit card you would like to withdraw your funds to. If you have not added a credit card yet, you will be prompted to add one. 5. Select or edit a currency: USD, CAD, EUR, GBP, CHF, HKD, NOK, SEK and DKK. 6. Click on “Next”. Your transaction will be pending for 2-4 business days. Please note that there is a $5 USD for every credit card withdrawal transaction created. The amount is deducted from the amount withdrawn. How to withdraw by Check If you would like to withdraw your funds by check, please follow these instructions: 1. Login to your AlertPay account. 2. Click on “Withdraw”. 3. Under “Mail”, click on “Check”. 4. Select balance. 5. Enter amount to withdraw and click on “Next”. 6. Review and confirm the transfer details. 7. Transaction created is in “Pending” status. 8. A check will be mailed out to you in the next 2 business days. The time it takes for you to receive your check depends on where you live and on the postal system. 1. Login to your AlertPay account. 2. Click on “Withdraw”. 3. Under “Mail”, click on “Check”. 4. Select balance. 5. Enter amount to withdraw and click on “Next”. 6. Review and confirm the transfer details. 7. Transaction created is in “Pending” status. 8. A check will be mailed out to you in the next 2 business days. The time it takes for you to receive your check depends on where you live and on the postal system.
  20. 20. page 19 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Please note: Checks are issued to the name and address that appear on your AlertPay profile. About “business days” A business day falls between Monday to Friday and does not include weekends. If you initiate a transaction on a Monday, the following day is considered the first business day. About mail deposits and withdrawals If you deposit by certified check/money order, we will process your transaction within two days of receipt. If your funds have not been deposited within three weeks, please call Customer Support to confirm if we have received it. If not, please cancel your certified check/money order and send it again. If you withdraw your funds by check, we will process your transaction within two business days, but you may only receive your check within three weeks due to postage. If you do not receive your check within this time frame, please contact Customer Support. Buyer Protection You can shop online as much as you please and never have to worry about the security of your personal information! With our fraud prevention tools and effective security measures, we shield your sensitive details from sellers so you can relax and enjoy your online shopping experience. With AlertPay, your purchases are safe with us. Here’s why: Refunds You can ask a seller for a refund within the first 14 days of the purchase and the funds will be credited back to the original payment source. To request a refund, you must contact the seller directly. You can find their email address in the transaction history of your AlertPay account’s Overview. If the seller does not issue your refund within 14 days, you can file a transaction dispute and we will mediate a resolution. Please note that you should review the seller’s Terms of Service and Refund Policy, if applicable, before making your purchase since not all sellers issue refunds for their goods and services. Please note that you should review the seller’s Terms of Service and Refund Policy, if applicable, before making your purchase since not all sellers issue refunds for their goods and services.
  21. 21. page 20 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm As per our User Agreement, we are under no obligation to issue a refund since we only process payments and do so under the assumption that all of our members take responsibility for their purchases and the due diligence they are expected to perform. Transaction Dispute Resolution We will mediate a resolution between you and a seller if you buy something online and are not satisfied. These are typical reasons for filing a dispute: • You did not receive your purchase. • You received something different than what you paid for and/or what the seller described. You can communicate with the seller and reach a mutually agreeable resolution by filing a dispute with AlertPay first — this is far better than a chargeback, which will result in an immediate account suspension. Unauthorized Transaction Protection If you notice an unauthorized transaction on your credit card statement, we will help you every step of the way. Our Customer Support team is available for live calls from Monday to Friday between 9:00 a.m. to 5:00 p.m. EST and by email. Buyer Protection Tips We help as much as we can where your online security is concerned, but you can still take charge. Here’s how: Watch out for items with delayed shipping. If the shipping date is more than 20 days after the payment date, there is more risk involved. And you can only request an official refund through AlertPay within 14 days of the purchase. Establish a rapport with the seller. Ask all of the necessary questions before purchasing so you know who you’re buying from. Purchase from verified sellers only. Just call Customer Support and we will gladly tell you if they are verified – just have the seller’s email address handy. Be careful with high value and popular items. Do some homework to make sure that the seller and their goods are legitimate. Keep an eye on international sellers. There is more risk involved with international transactions, so use your best judgment. Watch out for items with delayed shipping. If the shipping date is more than 20 days after the payment date, there is more risk involved. And you can only request an official refund through AlertPay within 14 days of the purchase. Establish a rapport with the seller. Ask all of the necessary questions before purchasing so you know who you’re buying from. Purchase from verified sellers only. Just call Customer Support and we will gladly tell you if they are verified – just have the seller’s email address handy. Be careful with high value and popular items. Do some homework to make sure that the seller and their goods are legitimate. Keep an eye on international sellers. There is more risk involved with international transactions, so use your best judgment.
  22. 22. page 21 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm SubscriptionsAlertPay supports subscription payments to handle pre-authorized recurring online subscriptions, magazines, newsletters and/or donations. Some payments can recur every day, week, month, six months or year depending on the subscription type and the seller’s Terms of Service. Subscription payments are automatically deducted from the credit card you have on file or from your AlertPay balance, depending on your payment preferences. How to set up a subscription On a seller’s website, you will see a “Subscribe Now” button. Click on the button and review and complete the payment process. Payments can be taken from your AlertPay balance or credit card, depending on your payment preferences. If you would like to view your subscription payments, please do the following: 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Financial”, select “Subscriptions”. 4. Under “Subscriptions Purchased”, you can search for the subscription by name, Reference Number or by the seller’s email address. 1. Login to your AlertPay account. 2. Click on “Profile”. 3. Under “Financial”, select “Subscriptions”. 4. Under “Subscriptions Purchased”, you can search for the subscription by name, Reference Number or by the seller’s email address. Payment States The following is a list of Payment States and what they mean: Scheduled: Buyer has set up a payment schedule with the seller. Re-scheduled: The payment has been re-scheduled due to insufficient funds in the account. Completed: When a buyer has successfully paid a seller. Failed: The payment has exceeded the maximum number of payment attempts and has failed. This will also cancel the subscription. Payment Categories The following is a list of Payment Categories and what they mean: Reference Number: The Subscription Reference Number is used internally by AlertPay and by the seller. Click on the Reference Number to see the subscription details.
  23. 23. page 22 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Name: Name of the subscription payment. Status: Status of the subscription. Trial: Trial amount and duration. Interval: Amount paid at regular intervals and length of time the member has subscribed to the subscription. Next Run: Next scheduled payment for that subscription. Subscription Payments with a Credit Card You can pay for your subscription with a credit card, but you must set this up in your “Payment Preferences” in your AlertPay account. Just follow these instructions: 1. Login to your AlertPay account. 2. Under “Profile”, click on “Financial”. 3. Select “Payment Preferences” and make the necessary changes to the first preference on the list. 1. Login to your AlertPay account. 2. Under “Profile”, click on “Financial”. 3. Select “Payment Preferences” and make the necessary changes to the first preference on the list. Please note that you may have to add a credit card to your AlertPay account to do this. Please note that your subscription payments will always be taken from your AlertPay balance first. Even if you have added a credit card to your account and set up your subscriptions to use your credit card as a funding source, our system will always try your AlertPay balance first in case it has enough funds to pay for the subscription pay- ment. Please note that your subscription payments will always be taken from your AlertPay balance first. Even if you have added a credit card to your account and set up your subscriptions to use your credit card as a funding source, our system will always try your AlertPay balance first in case it has enough funds to pay for the subscription pay- ment.
  24. 24. page 23 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Security and Verification With AlertPay, we take care of the risk while you search for that perfect online deal! With sophisticated security measures and various ways to authenticate the identities of our members, your personal information is safe with us. State-of-the-Art Security SSL encryption helps prevent eavesdropping and tampering when transmitting personal information online. Sending info without SSL encryption is like passing a private note that is written with permanent marker — anyone can see it. But when using SSL encryption, it’s like the private message is written with a magic marker, shielding your information from those not authorized to view it. Account Verification To authenticate the identities of our members, you must complete the necessary verification procedures when and if requested by any of our representatives. You can also elect to verify your account to enjoy more benefits and less hassle when making online payments, sending money, crediting their AlertPay account or withdrawing money from it. Required verification procedures To start the verification process, just follow these steps: 1. Login to your AlertPay account. 2. Under “Profile”, click on “Personal”. 3. Select “Verification”. 4. Complete as many verification procedures as specified on the page. 5. If you have a Business account, you must also submit a proof of ownership for your business. 1. Login to your AlertPay account. 2. Under “Profile”, click on “Personal”. 3. Select “Verification”. 4. Complete as many verification procedures as specified on the page. 5. If you have a Business account, you must also submit a proof of ownership for your business. Bank Account Confirmation (US only) Once you add your bank account for electronic funds transfer, we send two micro deposits - each one under $0.15 - to confirm that your bank account is valid. Please note that you must confirm these micro deposits in your AlertPay account. To complete a Bank Account Confirmation, please follow these steps:
  25. 25. page 24 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm 1. Login to your AlertPay account. 2. Click on “Become Verified”. 3. Under “Verification Type”, select “Bank Account Confirmation”. 4. Choose country where your bank account is located and click on “Next”. 5. Choose “Bank Transfers” and click on “Next”. 6. Enter bank details and click on “Next”. 7. Review details, accept the EFT authorization and confirm. 1. Login to your AlertPay account. 2. Click on “Become Verified”. 3. Under “Verification Type”, select “Bank Account Confirmation”. 4. Choose country where your bank account is located and click on “Next”. 5. Choose “Bank Transfers” and click on “Next”. 6. Enter bank details and click on “Next”. 7. Review details, accept the EFT authorization and confirm. Credit Card Validation For Visa and MasterCard validation, we send $0.01 to your credit card. A four to six-digit credit card validation code will also appear on your credit card statement next to the micro deposit. After you submit this code to AlertPay, your limit will be automatically increased. For American Express validation and for some Visa and MasterCards that cannot receive validation codes, we will charge your card an amount between $1.00-2.00. When this charge appears on your credit card statement, you must confirm the exact amount in your AlertPay account; afterward, you will be refunded for the charge to your AlertPay account. Please note that you will not receive a validation code for AmEx credit card validation. How to validate Visa/MasterCard To complete our credit card validation process, please follow these instructions: 1. Login to your account and click on the “Profile” tab. 2. Under “Personal”, click on “Verification”. 3. Click on the “Become Verified” button. 4. Under “Verification Type”, select “Credit Card Validation” and click on “Next”. 1. Login to your account and click on the “Profile” tab. 2. Under “Personal”, click on “Verification”. 3. Click on the “Become Verified” button. 4. Under “Verification Type”, select “Credit Card Validation” and click on “Next”.
  26. 26. page 25 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm In 2-3 business days, a validation code will appear on your credit card statement. Once you receive it, you must confirm it in your AlertPay account. If you do not use online banking, you may call your bank for your validation code or wait for your monthly statement. While you wait for your validation code, you may still use your credit card to make purchases. Once you obtain your credit card validation code, please log into your AlertPay account and select the credit card you are attempting to validate and submit the credit card validation code. Phone Validation (Mobile phones only for members outside of North America) To validate your phone number, you will be prompted to choose a phone number listed in your account. You will also be given the option of adding a new number. After choosing or adding a phone number, select “Request validation code” and you will receive an automated phone call or text with a validation code. You must enter the code in the provided field. Once you enter the code, phone validation will be complete. Please note that we are not responsible for any texting fees your phone company might charge you. Account verification for Canadian members If you reside in Canada, account verification is different than it is for the rest of our members. You must complete two of the three following simple procedures by logging into your AlertPay account clicking on “Become AlertPay Verified” in the Message Center: 5. Add a credit card to the account if necessary. 6. Once you have added your card, click on the “Validate Card” link next to the appropriate card. 5. Add a credit card to the account if necessary. 6. Once you have added your card, click on the “Validate Card” link next to the appropriate card. • Bank account confirmation • Credit file confirmation* • Attestation with photo ID and proof of address • Bank account confirmation • Credit file confirmation* • Attestation with photo ID and proof of address *This will not affect your credit in any way.
  27. 27. page 26 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Bank Account Confirmation Once you add your bank account for electronic funds transfer, we send two micro deposits to confirm that your bank account is valid. This also allows us to verify your identity. Please note that you must confirm these micro deposits in your AlertPay account. To complete a Bank Account Confirmation, please follow these steps: 1. Login to your AlertPay account. 2. Click on “Become Verified”. 3. Under “Verification Type”, select “Bank Account Confirmation”. 4. Choose country where your bank account is located and click on “Next”. 5. Choose “Bank Transfers” and click on “Next”. 6. Enter bank details and click on “Next”. 7. Review details, accept the EFT authorization and confirm. 1. Login to your AlertPay account. 2. Click on “Become Verified”. 3. Under “Verification Type”, select “Bank Account Confirmation”. 4. Choose country where your bank account is located and click on “Next”. 5. Choose “Bank Transfers” and click on “Next”. 6. Enter bank details and click on “Next”. 7. Review details, accept the EFT authorization and confirm. Credit File Confirmation For Credit File Confirmation, we submit your name, address and date of birth to a credit bureau to verify your identity. You are *not* required to submit your Social Insurance Number or Driver’s License. Credit File Confirmation *will not* affect your credit in any way. To complete a Credit File Confirmation, please follow these steps: 1. Login to your AlertPay account. 2. Click on “Become Verified”. 3. Under “Verification Type”, select “Credit File Confirmation” and click “Next”. 4. Fill in the necessary information. Please do this carefully as you will only have one chance to submit a Credit File Confirmation. If you submit incorrect information, you will have to use another verification procedure. 5. Click “Next”, then “Finish”. 1. Login to your AlertPay account. 2. Click on “Become Verified”. 3. Under “Verification Type”, select “Credit File Confirmation” and click “Next”. 4. Fill in the necessary information. Please do this carefully as you will only have one chance to submit a Credit File Confirmation. If you submit incorrect information, you will have to use another verification procedure. 5. Click “Next”, then “Finish”.
  28. 28. page 27 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Attestation (with supporting documents) An Attestation is a form that you must fill out and have signed by an authorized signatory. To get the form signed, you must provide the authorized signatory with a proof of address and a photo ID. Once signed, you must submit the form with your proof of address and photo ID to us. To submit an Attestation, please follow these steps: 1. Login to your AlertPay account. 2. Click on “Become Verified”. 3. Under “Verification Type”, select “attestation form” which appears in green. You will be able to view the form. 4. Print it out, bring it to your authorized signatory, have them fill out the form and sign it. You must also present them with a valid proof of address and photo ID. 5. Then follow steps 1 - 2 again. Under “Verification Type”, select “Attestation”. 6a. To mail the document, click the “I want to mail in my documents” box and send the Attestation, photo ID and proof of address to the address provided. See section on Verification. 6b. To upload the document, ensure that you have scanned it into your computer, then click on “Browse” and select your Attestation document. 7. Click “Next”, then “Finish”. 1. Login to your AlertPay account. 2. Click on “Become Verified”. 3. Under “Verification Type”, select “attestation form” which appears in green. You will be able to view the form. 4. Print it out, bring it to your authorized signatory, have them fill out the form and sign it. You must also present them with a valid proof of address and photo ID. 5. Then follow steps 1 - 2 again. Under “Verification Type”, select “Attestation”. 6a. To mail the document, click the “I want to mail in my documents” box and send the Attestation, photo ID and proof of address to the address provided. See section on Verification. 6b. To upload the document, ensure that you have scanned it into your computer, then click on “Browse” and select your Attestation document. 7. Click “Next”, then “Finish”. Authorized signatories are typically one of the following: • Court clerks and deputy clerks • Lawyers • Notaries • Mayors, clerks and secretary-treasurers in all municipalities, but only within the limits of their municipality • The Secretary General, associate secretaries general and associate secretaries of the National Assembly • Justices of the peace • Doctor, chiropractor, optometrist, school principal, dentist, pharmacist, chartered accountant, professional engineer or veterinarian.
  29. 29. page 28 +1(514)748-5774 • bizdev@alertpay.com • www.AlertPay.com MY WAY TO PAY tm Contacting Customer Support If you need some help setting up your AlertPay account, need more information about us and making payments through our service or are experiencing some issues with a payment, please check our FAQ or call Customer Support if you can’t find an answer to your question. Before contacting Customer Support, please read these tips to make your experience as positive as possible: 1. Check your AlertPay account first. If you have a charge you do not recognize on your credit card or bank statement, login to your AlertPay account and check your transaction history before contacting us. 2. Be prepared to verify your personal information. To ensure the security of your account and our network, we will ask for your full name, address and other personal information. We may also ask for the last four digits of your credit card or bank account number and the date of your last AlertPay transaction. 3. Make sure you are the account holder. We can only discuss account-specific information with the primary account holder. Otherwise, we will need their verbal authorization to speak with secondary account users. 4. Inquiries concerning bank transfers can only be processed if your transaction has been pending for more than 6 business days. Bank transfer transactions can take up to 6 business days to complete. 5. Remember that we are here to help you! If you calmly and clearly communicate your concern, we will be better able to resolve it.
  30. 30. 8255 Mountain Sights Suite 100 Montreal, Quebec H4P 2B5 +1(514) 748-5774 bizdev@alertpay.com www.AlertPay.com © 2010 AlertPay Inc. All rights reserved. AlertPay and AlertPay logos are registered trademarks of AlertPay Inc. Designated trademarks and brands are the property of their respective owners.

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