Enterprise Architecture - The Alignment Intelligence final mar-31-11


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New way of looking at Enterprise Architecture, it is not about technology or theory, but rather about business alignment and sustainability. Alber Hanna, Manager of IT Architecture and Planning demostrated the award winning City of Brampton e-Gov 2.0 initiative as a case study for EA Alignement Intelligence at the 2011 EA Symposium, in Toronto.

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  • Between 1996-2006 Brampton added 166,000 new residents within its boundaries. In other words 40% of Brampton’s totalpopulation arrived in the last 10 years.
  • Enterprise Architecture - The Alignment Intelligence final mar-31-11

    1. 1. Enterprise Architecture The Alignment Intelligence<br />Alber Hanna, PMP, MBB, MIS, MCSE<br />2011 EA Symposium Event | March 31, 2011<br />
    2. 2. ENTERPRISE <br /> ESSENTIALS<br />Manage Services<br />MAKE PROFIT<br />STAY IN BUSINESS<br />Manage Staff<br />Enterprise<br />Manage Clients<br />Manage Vendors<br />Manage Brand<br />
    3. 3. EA WHAT IS IT NOT?<br />IT IS NOT <br />3<br />TECHNICAL<br />A THEORY<br />A SOLUTION<br />
    5. 5. ALIGNMENT<br />5<br />WHY ?<br />WHAT WOULD HAPPEN IF,<br /> THE CAR WHEELS ARE NOT <br />ALIGNED or BALANCED ?<br />
    6. 6. ALIGNMENT<br />OF WHAT ?<br />STRATEGIC<br />VISION<br />Applications<br />SUSTAINABILITY<br />Information<br />Business <br />Data<br />Investment<br />Technology<br />Governance<br />People<br />
    7. 7. ALIGNMENT<br />SIMPLICITY<br /> Management Analysis Intelligence<br />Project A<br />Project B<br />Project C<br />Project E<br />Project D<br />
    8. 8. e-brampton<br />P 8<br />Alignment Intelligence<br />Management<br />ABILITY TO LEARN<br />TECHNOLOGY<br />ORGANIZATION<br />MANAGEMENT<br />Ability to Learn<br />Technology<br />Organization<br />ALIGNMENT INTELLIGENCE<br />Breakthrough<br />Strategy<br />Operational<br />Excellence<br />Visionary<br />Aware<br />Expert<br />New<br />Foundation<br />Reasonable<br />Experiments<br />Savvy<br />Agnostic<br />
    9. 9. City of Brampton THE CASE STUDY<br />Citizen Service Platform Portal Initiative<br />9<br />
    10. 10. <ul><li>Population of ~ 500,000
    11. 11. Just north of Lester B. Pearson International Airport – Canada’s largest international gateway.
    12. 12. The West Greater Toronto Area (GTA) offers the highest concentration of industrial activity in Canada.
    13. 13. Land area of 266 square kilometres (103 square miles).</li></ul>BRAMPTON FACTS<br />
    14. 14. BRAMPTON POPULATION ANALYSIS: 1981 - 2011<br /><ul><li>High Population Growth in Brampton
    15. 15. Rapid growth (40% increase in the last 10 years)
    16. 16. Average growth rate of 11,130 persons per year between 1976 and 2006
    17. 17. 11th largest and the second-fastest growing City in Canada
    18. 18. The third-largest City in the Greater Toronto Area (GTA), after Toronto and Mississauga
    19. 19. Live-work ratio will be 2:1 by 2031</li></li></ul><li>INDUSTRYINFORMATION COMMUNICATION TECHNOLOGY (ICT)<br />P 12<br />
    20. 20. BUSINESS CHALLENGES/DRIVERS<br />1<br />2<br />Improving Customer Service<br />3<br />4<br />Increasing Operational Efficiency<br />5<br />Accountability<br />&<br />Compliance<br />Leveraging Best Practices, Technology & Tools<br />Employee<br />Satisfaction<br />
    21. 21. BRAMPTON Customer Service Framework<br />Strategic Plan<br />Service<br />Delivery<br />for example:<br />Information<br />Service Requests<br />Property Tax<br />Recreation<br />Transportation<br />Planning<br />License & Permits<br />Enforcement<br />Fire<br />Events <br />Special Programs<br />and more…<br />Residents<br />E-Mail<br />Businesses<br />FAX<br />Telephone<br />Government<br />WEB<br />Consumers<br />Regular Mail<br />Youth, Seniors, Newcomers, Families, <br />Community Leaders, Business Leaders,<br />Developers, Vendors, Local, Regional, Provincial<br />Walk-Ups<br />Business Intelligence (Metrics, KPIs, Reports)<br />Leverage Investment (People, Process & Technology)<br />
    22. 22. WEB CHANNEL<br />Residents<br />Businesses<br />Consumers<br />Government<br />Public Portal<br />(Brand & Service Excellence))<br />Employee Portal<br />(Efficiency & Productivity)<br />Online<br />Knowledge<br />Information <br />Public Awareness<br /> & Communication<br />Dept. Portals<br />Promote Brampton<br />Forms Online<br />Online Services<br />Electronic Forms<br />Electronic Records<br />Digital Dashboard<br />CRM<br />Secure Access<br />
    23. 23. e-brampton<br />P 16<br />MODELTHE CONCEPT<br /><ul><li>Accountability Model based on the Federal Enterprise Architecture (FEA)
    24. 24. Operational Efficiency Model based on Theory of Constraint (TOC)
    25. 25. Net Readiness Model
    26. 26. Information Management Model based on Microsoft Citizen Service Platform (CSP)
    27. 27. ADKAR Change Management Model
    28. 28. Business Intelligence Model
    29. 29. Six Sigma Model for Continuous Improvement</li></li></ul><li>FUNCTIONALTHE FRAMEWORK<br />Communities<br />&<br />Department<br />Process Efficiency<br />&<br />Depth of Service<br />Application<br />Core Functionalities<br />To define the suitable core functionality within the Sharepoint CSPapplication<br />To define the responsibility centre for a given service<br />To define the level of automation for a given service<br />Operational<br />Efficiency<br />Information<br />Management<br />Accountability<br />EXAMPLE<br />Property Tax enquiries & payment<br />EXAMPLE<br />Property Tax enquiries & payment<br />EXAMPLE<br />Property Tax enquiries & payment<br />Solution:<br />SharePoint Integrated Application Interface layer<br />Community:<br /> Residents, Living, Goods & Services.<br />Department:<br />Finance, Revenue <br />Depth of Service:<br />Tailored Services via Self=Serve Portal<br />Process Efficiency:<br />Automated, Transaction completed online<br />Community Services<br />Corporate Services<br />Departments<br />EDO&Communication<br />Finance & Treasury<br />Mgmt. & Admin Services<br />Planning, Design & Development<br /> Economy<br /> Vendors<br />Works & Trans<br /> Living<br /> Working<br /> Operation<br /> Development<br /> Local<br /> Partnered<br /> Others<br />Local Government<br />Residents<br />Local Businesses<br />Vendors<br />Communities<br />
    30. 30. ANALYTICALFRAMEWORK<br />Organizational Strategic Planning Alignment<br />Supporting Better Business Decisions<br />To collect, measure & analyze information and trends and dashboard results to improve business performance<br />To assess and analyze alignment to City of Brampton Strategic Priorities<br />Balanced<br />Scorecard<br />Business<br />Intelligence<br />Best Practices<br /><ul><li>Accurate Records and Information
    31. 31. Measurable Key Performance Indicators (KPI)
    32. 32. Flexible Reporting Solution
    33. 33. Simple Digital Dashboards</li></ul>Finance<br />Solutions<br />Service<br />Operations<br />
    34. 34. e-brampton<br />P 19<br />MANGEMENT LEVEL<br />Change Mgmt.<br />NET READINESS<br />ABILITY TO LEARN<br />ORGANIZATION<br />TECHNOLOGY<br />NET READINESS<br />Change Mgmt.<br />TRANSITIONALFRAMEWORK<br />Define<br />Measure<br />Analyze<br />Control<br />Improve<br />Net Readiness<br />Quality Management<br />Practical Transition Strategy<br />Based on DMAIC Six Sigma Quality Program & methodology<br />A tool to manage change associated withnew requests, new initiatives and analyze gaps to indicate required readiness measures to implement prioritized requests<br />Continuous<br />Improvement<br />
    35. 35. (www.brampton.ca)<br />Public Portal (Information & General Services)<br />Secure Access Secure Access<br />Employees Portal<br />Residents Portal<br />Partners Portal<br />Community & Service Oriented<br />Businesses, Governments & Vendors Services<br />Remote (VPN) & Mobile Workforce<br />Citizen Request Management (CRM)<br />Back Office Systems<br />(Corporate & Line of Business)<br />Contact /Call Centre Service<br />(Integrating 311)<br />Information & Intelligence<br />ARCHITECTURETHE THEORY OF OPERATION<br />
    36. 36. FOCUS CUSTOMER EXPERIENCE<br />21<br />
    37. 37. BRAMPTON INTERACTIVE MAPS<br />Video requires internet connection, if video does not start playing automatically CLICK HERE<br />
    38. 38. RESULTS THE STORY (in just 14 months)<br />Consistent experience via Web Channel<br />Increase the Useful Life of the Platform<br />Rich Customer Experience combined with Intelligence<br />
    39. 39. EVOLUTION CULTURE<br />24<br /><ul><li>79 Servers
    40. 40. 15 Million Content
    41. 41. 1 Million Internal Pages
    42. 42. 50,000 Public Pages
    43. 43. 500 Collaboration Sites
    44. 44. 2 Million Public users
    45. 45. 2,800 Corporate users</li></ul>(Managed by 6 Professionals)<br />5<br />35<br />10<br />50<br />7 Case Studies<br />2 National Awards<br />4 Global Awards<br />
    47. 47. QUESTIONS AND ANSWERS<br />26<br />CONTACT<br />ALBER HANNA, PMP, MBB, MIS, MCSE<br />Manager, IT Architecture & Planning<br />City of Brampton<br />T: 1 (905) 874 – 3636<br />E: alber.hanna@brampton.ca<br />