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Extending access to e-journals for
NHS partners
Alan Fricker – Library Liaison Manager
King’s College London
Alan.Fricker@...
Summary
• Then: NHS staff had the same access to
journals as King’s College staff
• Disruption: Print to e transition
• No...
King’s Health Partners
• One of 5 AHSCs established in 2009
– King’s College London
– Guy’s and St Thomas’ NHS Foundation ...
Happy days
• NHS staff
attached to
King’s College
Libraries have
excellent
access to
paper journals
Transition
• Mid 90s on shift from
print journals to
ejournals
• Excellent onsite access to
journals across formats
• Snea...
An electronic (journal) world
• Transition of majority of STM to ejournals
• UKRR removes 2754 STM titles / 477m in 5 year...
Result?
NHS Procurement (in England)
• Local efforts to adopt early ejournals
• KA24 / regional purchasing (early 2000s)
• Nationa...
NHS HE procurement
• NHS HE Forum 2002 onwards
– Users First (2003) report by John Thornhill pre-
empts much that follows:...
London Medical Schools
Procurement Group
• First established in 2008
• Imperial, King’s College London, QMUL, UCL, St
Geor...
AHSC Pilot 2011-2012
• Participants
– Cambridge, UCL, Imperial, KCL, Manchester University
– Anonymous, Elsevier, Springer...
Access for the NHS at King’s
• Walk in access via NHS account
• NHS OpenAthens (National, Regional, LMSPG,
local)
• Affili...
Ejournal
desired
Free
online?
Grab it!
Registered for
OpenAthens? Is it there?
Check KCL
A-Z
Register for
OpenAthens
Is it...
Unhappiness expressed
• GMC Survey red triangles
• South London NHS Library Users Survey
– Ejournals top priority for impr...
Move to action
• Discussions with NHS commissioners
• Survey of education leads (helped by DME)
– Nearly 400 recommendatio...
Interaction with Finch
• Finch Report (2012) recommended licence
extensions for the NHS: “In the health sector,
there is s...
Finch progress
• 9 publishers involved (3 overlap)
• Pilots drawing to a close
• Meetings with publishers ongoing
• Opt in...
Making the case?
• Who is in the room?
– Health & not health?
– Librarian & publisher / supplier?
• Librarians - what argu...
Our view - 1
• Importance of Finch agenda
• For many years King’s journal
subscriptions covered both educational
and NHS u...
Our view - 2
• Not undercutting existing NHS subs
• No linkage to any departmental subs
• Small relative usage – demonstra...
How did we get on?
• Agreements currently with seven publishers
• Initially a mixture of pilots and purchases
• One new li...
Not all plain sailing
• Link resolving
• Content issues
• Authentication
– Historic OrgIDs
– Publisher system issues
– Spe...
Not all plain sailing - 2
• Selling across the divide
• Promotion challenge remains
Impact – users
0
200
400
600
800
1000
1200
1400
Monthly Active Users
Monthly Active Users
Impact - usage
• Figures elusive
• What to compare?
• In line with AHSC pilot
• A rising tide
• Broad range of titles in u...
GMC Survey: Overall
60
62
64
66
68
70
72
2012 2013 2014
OverallMean%
Year
Access to Educational Resources
GSTT
KCH
Why the difference?
• Other questions in overall percentage
• Organisational change
• Differences between prior expectatio...
GMC Survey: Access to online journals
0
5
10
15
20
25
30
35
40
45
Very good Good Neither
good nor
poor
Poor Very poor Not
...
GMC Survey: Access to Library
0
5
10
15
20
25
30
35
40
45
50
Very good Good Neither good
nor poor
Poor Very poor Not
appli...
Other impacts
• Additional work – negotiation,
authentication, links
• Committee happiness
• Service Level Agreement
The future?
• Evaluate impact
• Refine current provision
• Push more
• Long term funding?
• Examine other eresources (eboo...
Further reading
• AHSC Pilot Report (2012) https://www.jisc-collections.ac.uk/Reports/AHSC-Pilot-
Report-August-2012/
• Fi...
Thank You
Any questions?
Alan Fricker Alan.Fricker@kcl.ac.uk
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Extending ejournals to NHS partners (UKSG version)

Slides from a talk I gave at UKSG 2015 conference in Glasgow. Revises talk given at HLG 2014 on same topic. Considers ejournal procurement across NHS and attempts at joint procurement with HE. Looks at how we have addressed improving access and the impact of our actions.

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Extending ejournals to NHS partners (UKSG version)

  1. 1. Extending access to e-journals for NHS partners Alan Fricker – Library Liaison Manager King’s College London Alan.Fricker@kcl.ac.uk
  2. 2. Summary • Then: NHS staff had the same access to journals as King’s College staff • Disruption: Print to e transition • Now: Taking steps to improve access to academic journals for NHS staff
  3. 3. King’s Health Partners • One of 5 AHSCs established in 2009 – King’s College London – Guy’s and St Thomas’ NHS Foundation Trust (GSTT) – King’s College Hospital Foundation Trust (KCH) – South London and Maudsley NHS Foundation Trust (SLAM) • King’s College provides the library service for two of the partners in KHP – GSTT and KCH
  4. 4. Happy days • NHS staff attached to King’s College Libraries have excellent access to paper journals
  5. 5. Transition • Mid 90s on shift from print journals to ejournals • Excellent onsite access to journals across formats • Sneakernet Extending ejournal access for the NHS – the King’s College London experience
  6. 6. An electronic (journal) world • Transition of majority of STM to ejournals • UKRR removes 2754 STM titles / 477m in 5 years • Move from equal access to one of disparity • Changing user expectations • Frustration where NHS meets HE
  7. 7. Result?
  8. 8. NHS Procurement (in England) • Local efforts to adopt early ejournals • KA24 / regional purchasing (early 2000s) • National Core Content (April 2003 first resources) • Transition in NHS libraries (LHL Strategic Direction 2010-13 aimed for e-only primarily by Jan 2014)
  9. 9. NHS HE procurement • NHS HE Forum 2002 onwards – Users First (2003) report by John Thornhill pre- empts much that follows: • develop joint HE/NHS licensing • longer contracts – monitored • joint working at all levels • explore common authentication • local and national initiatives • publicise good practice – Two unsuccessful attempts at joint procurement – Hill Report (2008) “great advantages in the NHS and HE working together on joint procurement.”
  10. 10. London Medical Schools Procurement Group • First established in 2008 • Imperial, King’s College London, QMUL, UCL, St Georges • Consortial purchasing to extend access to affiliated NHS Trusts • Pragmatic and focussed on a small number of key resources • JISC Collections manages negotiations and licensing
  11. 11. AHSC Pilot 2011-2012 • Participants – Cambridge, UCL, Imperial, KCL, Manchester University – Anonymous, Elsevier, Springer, Nature PG, Thomson Reuters • Key lessons learned – Licensing issues – Low level of NHS usage relative to HEI (0.5%) – Proposed business model: no charge for NHS trusts unless usage in current year exceeds 10%
  12. 12. Access for the NHS at King’s • Walk in access via NHS account • NHS OpenAthens (National, Regional, LMSPG, local) • Affiliate status granted to some NHS staff • Hard to explain • Hard to promote
  13. 13. Ejournal desired Free online? Grab it! Registered for OpenAthens? Is it there? Check KCL A-Z Register for OpenAthens Is it there? Do you have KCL affiliate status? Are you eligible for KCL affiliate status? Register for KCL affiliate status Are you registered with the Library? Got the time to come down? Remember login? Time passes Get registered with the Library Time passes Got time for ILL? Are you registered with the Library? Get registered with the Library Order ILL Grab it! Time passes Forget it!
  14. 14. Unhappiness expressed • GMC Survey red triangles • South London NHS Library Users Survey – Ejournals top priority for improvement – Multiple critical comments • Customer Services staff receive regular negative feedback • Tough time at committees
  15. 15. Move to action • Discussions with NHS commissioners • Survey of education leads (helped by DME) – Nearly 400 recommendations – Most wanted (Elsevier, Wiley, LWW, BMJ, OUP, Springer) • More outreach needed • Decision to advance by extending NESLI deals
  16. 16. Interaction with Finch • Finch Report (2012) recommended licence extensions for the NHS: “In the health sector, there is scope for increasing and rationalising arrangements for licensed access across the NHS, and greater coordination with the HE sector” • Part of the context for our discussions • National one-year pilot since April 2014 • Pressure to move faster
  17. 17. Finch progress • 9 publishers involved (3 overlap) • Pilots drawing to a close • Meetings with publishers ongoing • Opt in model based on usage • Academic Health Sciences Network to sign licence
  18. 18. Making the case? • Who is in the room? – Health & not health? – Librarian & publisher / supplier? • Librarians - what arguments to advance? • Publishers / suppliers – what would persuade you?
  19. 19. Our view - 1 • Importance of Finch agenda • For many years King’s journal subscriptions covered both educational and NHS use • Extensions not additional or new subscriptions • Focus on current access
  20. 20. Our view - 2 • Not undercutting existing NHS subs • No linkage to any departmental subs • Small relative usage – demonstrated by data harvested from AHSC pilot • Mobile access a priority • Scale of OpenAthens registrations
  21. 21. How did we get on? • Agreements currently with seven publishers • Initially a mixture of pilots and purchases • One new licence (NEJM.org) • Over 6,000 additional titles available via OpenAthens • Discussions with further publishers planned • Gaps remain – limitation of extensions
  22. 22. Not all plain sailing • Link resolving • Content issues • Authentication – Historic OrgIDs – Publisher system issues – Spelling’s – KCL, KCH, KHP
  23. 23. Not all plain sailing - 2 • Selling across the divide • Promotion challenge remains
  24. 24. Impact – users 0 200 400 600 800 1000 1200 1400 Monthly Active Users Monthly Active Users
  25. 25. Impact - usage • Figures elusive • What to compare? • In line with AHSC pilot • A rising tide • Broad range of titles in use
  26. 26. GMC Survey: Overall 60 62 64 66 68 70 72 2012 2013 2014 OverallMean% Year Access to Educational Resources GSTT KCH
  27. 27. Why the difference? • Other questions in overall percentage • Organisational change • Differences between prior expectations • Engagement
  28. 28. GMC Survey: Access to online journals 0 5 10 15 20 25 30 35 40 45 Very good Good Neither good nor poor Poor Very poor Not applicable 2012 KCH 2013 KCH 2014 KCH 2012 GSTT 2013 GSTT 2014 GSTT
  29. 29. GMC Survey: Access to Library 0 5 10 15 20 25 30 35 40 45 50 Very good Good Neither good nor poor Poor Very poor Not applicable 2012 KCH 2013 KCH 2014 KCH 2012 GSTT 2013 GSTT 2014 GSTT
  30. 30. Other impacts • Additional work – negotiation, authentication, links • Committee happiness • Service Level Agreement
  31. 31. The future? • Evaluate impact • Refine current provision • Push more • Long term funding? • Examine other eresources (ebooks?) • Potential of King’s Health Partners? • Extension (where relevant) is the new norm?
  32. 32. Further reading • AHSC Pilot Report (2012) https://www.jisc-collections.ac.uk/Reports/AHSC-Pilot- Report-August-2012/ • Finch Group (2012) Report of the Working Group on Expanding Access to Published Research Findings http://www.researchinfonet.org/publish/finch/ • Hill, P. (2008) Report of a national review of NHS health library services in England : from knowledge to health in the 21st Century. http://www.libraryservices.nhs.uk/document_uploads/NHS_Evidence/national_lib rary_review_final_report_4feb_081.pdf • Spink, S., Urquhart, C., Cox, A. ; Higher Education Academy - Information and Computer Sciences Subject Centre. (2007). Procurement of electronic content across the UK National Health Service and Higher Education sectors. Report to JISC executive and LKDN executive. http://cadair.aber.ac.uk/dspace/handle/2160/310 • Thornhill, J. (2003) Users First http://www.ucl.ac.uk/library/docs/usersfirst.pdf
  33. 33. Thank You Any questions? Alan Fricker Alan.Fricker@kcl.ac.uk

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Slides from a talk I gave at UKSG 2015 conference in Glasgow. Revises talk given at HLG 2014 on same topic. Considers ejournal procurement across NHS and attempts at joint procurement with HE. Looks at how we have addressed improving access and the impact of our actions.

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