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Actual governance for Public Infrastructures Operations Management lets very little room for innovation, due to very strict requirements specifications, and long term contracts. This is not compatible with short cycles in Digital Innovation. And it prevents from taking into account customer feedback at appropriate pace.
That lets plenty of space for startups that can occupy the room in the value chain, in between individual, not organized, customers, and centralized operators who have little motivation to take into account their feedback.
This is Disruption by the book, not only of the operator, but possibly of the Public authority itself. One possibility to overcome this problem is to create alternatives by capitalizing on, and catalyzing Ecosystems.
World Disrupt Forum, October 2018, Paris