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Can Customers’ Voice disrupt Utilities?

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Actual governance for Public Infrastructures Operations Management lets very little room for innovation, due to very strict requirements specifications, and long term contracts. This is not compatible with short cycles in Digital Innovation. And it prevents from taking into account customer feedback at appropriate pace.
That lets plenty of space for startups that can occupy the room in the value chain, in between individual, not organized, customers, and centralized operators who have little motivation to take into account their feedback.
This is Disruption by the book, not only of the operator, but possibly of the Public authority itself. One possibility to overcome this problem is to create alternatives by capitalizing on, and catalyzing Ecosystems.
World Disrupt Forum, October 2018, Paris

Published in: Technology
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Can Customers’ Voice disrupt Utilities?

  1. 1. Alain Staron Innovation Catalyst, Amborella Board Member, ETSI Former Senior VP Digital, Veolia World Forum Disrupt October 2nd , 2018, Paris
  2. 2. Utilities: a 3 players’ game
  3. 3. Utility Operator
  4. 4. Public Authority Utility Operator
  5. 5. End-User Public Authority Utility Operator
  6. 6. End-User Public Authority Utility Operator
  7. 7. Customer or Consumer centric?
  8. 8. Inconsistent cycles End-User Utility Operator
  9. 9. Inconsistent cycles End-User cvPublic Authority Utility Operator
  10. 10. Inconsistent cycles End-User cvPublic Authority Utility Operator
  11. 11. At Stake
  12. 12. At Stake
  13. 13. Leakage Flood Consumption Pollution
  14. 14. Leakage Flood Consumption Pollution
  15. 15. Operations
  16. 16. Operations
  17. 17. Operations
  18. 18. Operations
  19. 19. 9
  20. 20. IoT The Internet of Things C2C Consumer Platforms AI Artificial Intelligence
  21. 21. 24
  22. 22. End-User Public Authority Utility Operator
  23. 23. End-User Public Authority Utility Operator
  24. 24. Customer’s Voice IoTs Incumbants’ Disruption× =
  25. 25. 9
  26. 26. Ecosystems Smart City
  27. 27. Customer’s Voice Ecosystems New Value× =
  28. 28. AlainStaron Thank you  !

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