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Skills, Motivations & Ethics for Clinical Pharmacists.pptx

  1. z Communication skills, Motivations and Ethics Alaa Fadhel Hassan(MSc. Pharm) Drug Information Centre Al-Mahmoudiya general hospital
  2. z Communication skills  Effective communication skills among healthcare professions & patients are the corner stone of medical practice, it has been positively associated with pt. ability to follow medical &/ medication recommendations, pt. satisfaction and thus promoting better outcomes like disease prevention, treatment, better health & wellbeing  For an effective communication skills, pharmacist need to focus on special considerations of both verbal & written skills with both healthcare professionals/team & recipient (i.e. patients)
  3. z Communication skills with other healthcare professions/team  Interactions should be cooperative, collaborative, communicative, respectful, assertive and not aggressive  Demonstrates skills in negotiation, conflict management, consensus building, & defuses negative reactions  Demonstrates advocacy for the patient.  Effectively recommends or communicates patients’ regimens and associated monitoring plans to relevant members of the team so creates an atmosphere of collaboration  Demonstrate expertise conveyed - communication  Demonstrates understanding of perspectives of various health care professionals
  4. z Communication skills with with recipient (patients, their companions & public)  Interactions should be respectful and collaborative  Shows empathy.  Empowers patients to take responsibility for their health  Demonstrates religious/cultural competence  Presentation of recommendation approves the patient’s right to refuse treatment (If patient refuses treatment, the pharmacist should exhibits responsible professional behavior)  Demonstrate appropriate collaboration, i.e. involve the patient in the design of the treatment plans
  5. z Communication skills written communication  Demonstrate easy, understandable and free of errors writing  Demonstrates comprehensive understanding of the topic (treatment plan documentation &/ medical studies or research)  Notes appropriate citations and references, create own work & avoid plagiarism (medical studies or research)  Includes critical evaluation of the literature and advancement in knowledge or summary of what is currently known on the topic (medical studies or research)  Develops and uses tables, graphs, and figures to enhance reader’s understanding of the topic when appropriate (medical studies or research)  Demonstrate the appropriate writing level for the reader (e.g., physicians, pharmacists, other health care professionals, &/ recipients like patients, companion & public)
  6. z Motivations  Motivation is the cornerstone of good practicing & performance, psychologist described motivational theories, including Self-determination Theory (SDT); 1 of the major theories affect healthcare profession life  SDT “describes motivation as dynamic and dependent on three basic psychological needs (BPNs), i.e., autonomy (experiencing a sense of volition), competence (feeling capable of achieving targeted outcomes) and relatedness (feeling connected to others)”  Factors affect motivation: patient care, colleagues team work, work environment, technical issues, organizational and administrative tasks, job content & satisfaction and finally financial benefits
  7. z Motivations - Classification  Autonomous: based on personal endorsement, it comprises identified regulation and intrinsic. Its related with “better performance, more positive well-being and greater resilience”  Controlled: based on internal/external stress & & rewarding environments, comprises external and introjected extrinsic motivation (EM) . Controlled motivation is related to personal-burnout i.e., reduced fuel & is not the desired motivation  Amotivation: is the complete absence of motivation or aim/ purpose
  8. z Motivations personal, pharmacy enterprise & own practice improvement  Identify self-empowering aspects (knowledge, values, qualities, skills, and behaviors), developing professional skills via efficient self-evaluation (accurate, criteria-based assessments of one’s own ability to perform practice tasks) to achieve, employ constructive feedback from others, demonstrate continuous medical education for self development (reflect, plan, act, evaluate, record/review)  Search for accessible learning opportunities when performance does not meet expectations; demonstrate efficient work-quality & time-investment improving skills, sets genuine goals/ aim to achieve, maintain a healthy work-life balance, take advance of academic qualification certificates & association memberships activities & keep on organizational and departmental policies and procedures  Is well prepared to fulfill responsibilities (e.g., patient care, project, management, meetings)
  9. z Ethics – Clinical Pharmacist  Demonstrate a covenantal, "fiducial" relationship with their patients, that is based on the patient trust in return to the clinical pharmacist commitment to perform the best to their patients whether in individual or public  Demonstrate the traits of professionalism: responsibility, commitment to excellence, respect, honesty and integrity, care and compassion  Gives priority to patient care activities, prospective therapeutic planning, routinely complete each step of therapeutic management process, follow up therapeutic related issues & outcome to achieve satisfactory management plan  Help patients achieving their management in a safe, efficient, and economically suitable cost, also distinguish patient compliance issues for proper modification
  10. z The International Pharmaceutical Federation (FIP) Statement of Pharmacy Ethics “Throughout its history, the profession of pharmacy has served humanity well around the globe. Although pharmacy has great potential for extending its record of service, it faces many obstacles in attempting to do so, not the least of which are challenges related to professional ethics and autonomy. Pharmacy cannot achieve its full potential, and patients will not benefit from that potential, unless pharmacists are committed to the highest standards of professional conduct and have sufficient autonomy to serve patients’ best interests. In explicating the most important dimensions of this issue, this report reinforces FIP’s long- standing support of ethical principles, and it suggests the need for FIP to also strongly advocate for a sufficient measure of pharmacist autonomy in all sectors of the profession”
  11. z The American Society of Health-System Pharmacists (ASHP) Code of Ethics  Respects the covenantal relationship between the patient and pharmacist  Promotes the good of every patient in a caring, compassionate, and confidential manner  Respects the autonomy and dignity of each patient  Acts with honesty and integrity in professional relationships  Maintains professional competence  Respects the values and abilities of colleagues and other health professionals  Serves individual, community, and societal needs & seeks justice in the distribution of health resources.
  12. z References • Pharmacy Department. Clinical Pharmacy Section. Clinical Pharmacist Standard of Practice 2022 • Jessica Mitchell, Amy Doten, PGY1 Pharmacy Residency Manual 2022-2023 US Department of Veterans Affairs 02/PGY1%20Pharmacy%20Residency%20Manual%2022-23%20Revised.pdf • Jalal Z, Cox A, Goel N, Vaitha N, King K, Ward J. Communications Skills in the Pharmacy Profession: A Cross Sectional Survey of UK Registered Pharmacists and Pharmacy Educators. Pharmacy (Basel). 2018 Dec 12;6(4):132. doi: 10.3390/pharmacy6040132. PMID: 30545072; PMCID: PMC6306767. • International Pharmaceutical Federation. Professional ethics in pharmacy. 2021 • International Pharmaceutical Federation. REFERENCE DOCUMENT Pharmacist Ethics and Professional Autonomy: Imperatives for Keeping Pharmacy Aligned with the Public Interest • Crafford L, Wouters A, Bronkhorst E, Gous AGS, Kusurkar RA. Exploring Factors Associated With the Motivation of Clinical Pharmacists: A Focus on the South African Context. Front Med (Lausanne). 2021 Nov 23;8:747348. doi: 10.3389/fmed.2021.747348. PMID: 34888322; PMCID: PMC8650006. • Hawkins, B. (Eds.). (2019). "Code of Ethics for Pharmacists". In Best Practices. Bethesda MD, USA: American Society of Health-System Pharmacists. Retrieved May 9, 2023, from guidelines/docs/endorsed-documents/code-of-ethics-for- pharmacists.ashx#:~:text=Interpretation%3AA%20pharmacist%20has%20a,the%20best%20interests %20of%20patients