Directory of Expertise and Skills


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Outines a number of KM projects in the Canadian Forest Service, with emphasis on a Directory of Expertise and Skills (DOES) (2005): knowledge management framework, project examples, Directory of Expertise and Skills

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  • Today I’d like to talk about the design, development, and implementation of the Canadian Forest Service Directory of Expertise and Skills.
  • Directory of Expertise and Skills

    1. 1. Canadian Forest Service Directory of Expertise and Skills Presented to Natural Resources Canada NRCan On-Line Steering Committee February 22, 2005
    2. 2. OUTLINE <ul><li>Knowledge Management Framework </li></ul><ul><li>KM Project Examples </li></ul><ul><li>Directory of Expertise and Skills </li></ul>
    3. 3. An opening thought… “ When one is not really sure of the problem, knowledge management becomes very complicated.” Stephen Denning (1999)
    4. 4. Knowledge Management Framework People <ul><ul><li>learning, motivation, rewards, incentives </li></ul></ul>Organization roles, responsibilities, authorities, resources Processes lessons learned, best practices, work routines Content forestry data, information & knowledge Tools infrastructure & systems to capture, store, share content
    5. 5. Knowledge Management Structure
    6. 6. OUTLINE <ul><li>Knowledge Management Framework </li></ul><ul><li>KM Project Examples </li></ul><ul><li>Directory of Expertise and Skills </li></ul>
    7. 7. CFS Bookstore Disseminating knowledge
    8. 8. Knowledge Assets Inventory Capturing & Sharing knowledge
    9. 9. Briefing Note Database Organizational integration User Interface (The Web) CFS staff Password via CFS Intranet View only Administrative Interface (The Database) Centres Branches Executive Services Password
    10. 10. Briefing Note Database Preserving & sharing knowledge
    11. 11. E-800 Service Frequently Asked Questions
    12. 12. E-800 Service Work Processes
    13. 13. OUTLINE <ul><li>Knowledge Management Framework </li></ul><ul><li>KM Project Examples </li></ul><ul><li>Directory of Expertise and Skills </li></ul>
    14. 14. Directory of Expertise Capturing & sharing tacit knowledge <ul><li>What People know </li></ul><ul><li>Submission Processes </li></ul><ul><li>Organizational review </li></ul><ul><li>Intranet Tools </li></ul><ul><li>Context of CFS Content </li></ul>
    15. 15. Directory Of Expertise & Skills Why develop DOES? <ul><li>Basic building block of knowledge management </li></ul><ul><li>Identifies tacit knowledge (experience & skills) </li></ul><ul><li>Identifies knowledge sources (people who know) </li></ul><ul><li>Facilitates finding knowledge (ask an expert) </li></ul><ul><li>Supports sharing knowledge (communities of practice) </li></ul><ul><li>Baseline for managing corporate memory (succession planning) </li></ul>
    16. 16. Development Process Approval Review existing directories Pilot testing Test prototype Establish DOES Task Group Select approach & content Design & develop prototype Spring 2003 Fall 2003 Fall 2004 Winter 2003 Spring 2005 2004 2005
    17. 17. Demonstration <ul><li>Static demo </li></ul><ul><li>Live demo </li></ul><ul><li>Continue </li></ul>(Explorer as default browser only)
    18. 18. Getting Started
    19. 19. Enter Expertise & Skills - 1
    20. 20. Enter Expertise & Skills - 2
    21. 21. Enter Expertise & Skills - 3
    22. 22. Enter Expertise & Skills - 4
    23. 23. Administrator View
    24. 24. Search by Employee
    25. 25. Search By Expertise
    26. 26. DOES Linkages <ul><li>Departmental Personnel System </li></ul><ul><li>Upload photos from PCs </li></ul><ul><li>CFS Publications Database </li></ul><ul><li>Related employee URLs </li></ul><ul><li>CFS Knowledge Asset Inventory </li></ul><ul><li>External employee profiles (under development) </li></ul>
    27. 27. Connecting the Dots Preparing a Briefing Note <ul><li>Briefing Note Database </li></ul><ul><ul><li>Is there a previously approved BN? </li></ul></ul><ul><li>Directory Of Expertise and Skills </li></ul><ul><ul><li>Who knows something about this? </li></ul></ul><ul><li>CFS Bookstore </li></ul><ul><ul><li>Has anything been published? </li></ul></ul><ul><li>Knowledge Assets Inventory </li></ul><ul><ul><li>What else is available about this? </li></ul></ul>
    28. 28. Leveraging CFS KM Projects <ul><li>Presentations to describe and demonstrate KM projects and processes </li></ul><ul><li>Access to IT/IM/KM processes, systems, and infrastructure </li></ul><ul><li>Case Studies Web Site to publish, promote, and provide external access to project descriptions </li></ul><ul><li>Consultation with KM developers to provide advice and share experiences </li></ul>