Utilities with multi state service territories- akm rahman

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Utilities with multi state service territories- akm rahman

  1. 1. UTILITIES WITH MULTI-STATE SERVICE TERRITORIES LIHEAP PERFORMANCE MEASURES - A MODEL FOR SUCCESS HHS REGIONAL GRANTEE TRAINING MEETING TUESDAY, APRIL 8, 2014 NEW YORK, NY Presenter: Akm M. Rahman Senior Program Coordinator (LIHEAP - Massachusetts)
  2. 2. WHY UTILITY COMPANIES USE KEY PERFORMANCE INDICATORS (KPI)? TO MAINTAIN STAKEHOLDER ACCOUNTIBILITY Return-On-Investment (investor-owned) Profit Redistribution (MUNIS) Profit Redistribution (co-ops) Reliability Statistics Power Restoration Rate Case Settlements Employee Satisfaction SHARE HOLDERS EMPLOYEES CUSTOMERS COMMUNITY Source: ESRI White Paper, June 2007 Akm Rahman, akm.rahman@state.ma.us
  3. 3. Case Study - National Grid (NGRID) Gas and Electric KEY INFORMATION • Reported over $3.76B in net profit (60/40 between UK & U.S.) • Operates 9,000 miles of transmission lines in U.S. • Serves 3.4M gas and 3.3M electric customers • HQ in MA – serves NY, RI, and MA • Serves over 160 and 130 cities and towns in MA • Serves over 80 communities in RI • Offers utility discounts and arrearage management programs for low income customers • Invests in Energy Efficiency and Renewable Energy NGRID’s Mergers & Acquisitions Mass. Electric/ NSTARN.E Power Nantucket Electric Southern Union Company Boston GasKeySpan Source: Wikipedia, Annual Report, NGRID provided information, and Moody’s. Akm Rahman, akm.rahman@state.ma.us
  4. 4. Who Can be the Partners? • Federal and State LIHEAP Offices • Local Agencies • Trade Associations, e.g., AGA, EPSA, NAESCO • Work Groups (National, Regional and Local) • Multi-state Utility Companies (e.g., NGRID, NiSource, NU, First Energy) • Public Utility Commissions (MA DPU, NY Public Service, PA Public Utility Commission, etc.) - F/S Offices: Sets goals to implement LIHEAP Performance Measures - Local Agencies: Implement State Policies, review results, make decisions - Work Groups: Develop business rules - Utility Companies: Provide the data, review results, etc., receive feedback - Public Utility Commissions: Can offer assistance, if needed - Client: Provides Authorization, Waivers, etc. Akm Rahman, akm.rahman@state.ma.us
  5. 5. NGRID & other Utility Company Provided Information > Performance Measures > Evidence-based Decisions Heating Costs Consumption Disconnection Notices Service Interruptions LIHEAP Payment Arrearage Participating in Arrearage Management (AMP) Completing Arrearage Management (AMP) Households in Arrearages Non-LIHEAP Payments Energy Burden Reduction Average Restoration Natural Gas and Electric Companies Average Prevention Natural Gas and Electric Companies Client Behavior Average Arrearages HIGH CONSUMPTION BENEFIT/SEPARATE UTILITY BENEFIT/LEGISLATIVE REPORTING/ANNUAL REPORTING Akm Rahman, akm.rahman@state.ma.us
  6. 6. Replicable Tools (Tangible) • Standard data collection forms and formats • Mandatory and optional Performance Measures • Software Commonality • Software Incompatibility (new vs., legacy systems) • New IT technology Akm Rahman, akm.rahman@state.ma.us
  7. 7. Replicable Tools (Intangible) • Best practice states • Regional approach • Knowledge of mergers and acquisitions • Networking support • Project Management (PM) experience • Involvement of Public Utility Commissions • Involvement of Utility company executives Akm Rahman, akm.rahman@state.ma.us
  8. 8. Lessons Learned (WD - 40 and Duct Tape analogy) • Start NOW • Show stakeholder benefits • Develop business rules • Form partnership with multi-state utilities • Standardize the Tools • Involve your State (going up to the highest possible level) • MA may need a demonstration grant to validate/replicate its strategies in multi-state territories Akm Rahman, akm.rahman@state.ma.us
  9. 9. Sources and References National Grid: https://www1.nationalgridus.com/CorporateHub LIHEAP Performance Measures Website: https://liheappm.ncat.org/ MA LIHEAP Annual Report: http://www.mass.gov/hed/docs/dhcd/cd/liheap/fy-2012-liheap-annual- report.pdf MA Data Collection Form: http://www.mass.gov/hed/docs/dhcd/cd/liheap/fy2013consumptiondatarequestformat.xls LIHEAP Application: http://www.mass.gov/hed/docs/dhcd/cd/liheap/fy14liheap-standardizedapp.pdf 2013 NEAUC, LIHEAP Performance Measures: The Importance of Utility/Vendor Participation http://www.neuac.org/3C_Boland_Edwards_Mueller_Rahman.pdf http://www.esri.com/ Statista: http://www.statista.com http://www.acf.hhs.gov/nhsia-definition www.bestenergynews.com/solar/utility_co/utility_companies.php Image credits Bing and Google Akm Rahman, akm.rahman@state.ma.us
  10. 10. Questions & Answers Contact Information Akm M. Rahman Senior Program Coordinator Massachusetts Department of Housing & Community Development 100 Cambridge Street, Suite 300, Boston, MA 02114 (617) 573 – 1413 (phone) akm.rahman@state.ma.us www.mass.gov/dhcd

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