Saurabh Arora

New Delhi Area, India India

Founder & CEO | Helping Brands Delight Customers Through Social Media

Technology / Software / Internet

I believe that we are in the era of internet for customers and social media plays an important role in connecting billions across the globe. I realized that there exists a huge gap in technology that would allow brands to deeply engage with their customers on social media and that was the trigger to build Airwoot: a company that brings artificial intelligence together with customer intelligence to drive customer delight. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement and help brands reduce response time, uncover business insights behind conversations, know the cust...