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12013 SITA Baggage report:Mishandled baggage trends1º SEMINÁRIO BRASILEIRO DE AVIAÇÃO COMERCIALAirport Infra Expo – São Pa...
AIR TRANSPORT IT TREND SURVEYS ANDREPORTS2Airline IT TrendsSurveyAirport IT TrendsSurveyBaggagereport| The Passenger Exper...
3 | 2013 SITA Baggage report
2012 BAGGAGE HANDLING PERFORMANCE4 | 2013 SITA Baggage report
THE SIX YEARS TREND IS POSITIVE5 | 2013 SITA Baggage report
POSITIVE IMPROVEMENT IN DELAYEDBAGSIn 2012, total mishandled bags werereported as:• Delayed bags for 82.9%• Damaged and pi...
9% REDUCTION IN TRANSFER BAGSMISHANDLED IN 20127 | 2013 SITA Baggage report
REGIONAL PERFORMANCE IMPROVEMENT8 | 2013 SITA Baggage report
IMPROVING THE PASSENGER EXPERIENCE9 | 2013 SITA Baggage report
BY 2016• 3.6 Billion passengers forecasted• 4.5 mishandled bags per 000 passengers as atarget for IATA In Bag programme10 ...
| The Passenger Experience 2015: a 360 degree view | November 2012 | © SITA 201211Find out more…elbson.quadros@sita.aeroww...
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2013_Aviation_Seminar_ELBSON_QUADROS - SITA

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2013_Aviation_Seminar_ELBSON_QUADROS - SITA

  1. 1. 12013 SITA Baggage report:Mishandled baggage trends1º SEMINÁRIO BRASILEIRO DE AVIAÇÃO COMERCIALAirport Infra Expo – São Paulo – Brasil23-24 May 2013Elbson Quadros| SITA Airport IT trends survey
  2. 2. AIR TRANSPORT IT TREND SURVEYS ANDREPORTS2Airline IT TrendsSurveyAirport IT TrendsSurveyBaggagereport| The Passenger Experience 2015: a 360 degree view | November 2012 | © SITA 2012PassengerSelf-ServiceSurvey
  3. 3. 3 | 2013 SITA Baggage report
  4. 4. 2012 BAGGAGE HANDLING PERFORMANCE4 | 2013 SITA Baggage report
  5. 5. THE SIX YEARS TREND IS POSITIVE5 | 2013 SITA Baggage report
  6. 6. POSITIVE IMPROVEMENT IN DELAYEDBAGSIn 2012, total mishandled bags werereported as:• Delayed bags for 82.9%• Damaged and pilfered for 12.9%• Stolen or lost for 4.2%6 | 2013 SITA Baggage report
  7. 7. 9% REDUCTION IN TRANSFER BAGSMISHANDLED IN 20127 | 2013 SITA Baggage report
  8. 8. REGIONAL PERFORMANCE IMPROVEMENT8 | 2013 SITA Baggage report
  9. 9. IMPROVING THE PASSENGER EXPERIENCE9 | 2013 SITA Baggage report
  10. 10. BY 2016• 3.6 Billion passengers forecasted• 4.5 mishandled bags per 000 passengers as atarget for IATA In Bag programme10 | 2013 SITA Baggage report
  11. 11. | The Passenger Experience 2015: a 360 degree view | November 2012 | © SITA 201211Find out more…elbson.quadros@sita.aerowww.sita.aero/ittrendshubwww.sita.aero/surveys

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