Service Station Improvement Suggestion IEVECO DAMMAM 09-02-2012
Service Station Organization Chart Service Manager None Parts Manager Workshop Manger None None Mechanist Supervisor Abdullah Ahmed Alattas Ahmed Ullas Stock Control Fayez Electrician Fayazz Hakeem Warranty Specialist None Metaler None Skill Worker None
Service Station Service Facility & Equipments (SSSFE) ~40m~ 30m~ ~ Showroom Counter Sales Office Tool Room Office~10m~ Tool Room Maintenance Area Office Tool Room Truck Yard Office Office Parts Spare Warehouse Counter Sales Parts OfficeEnter station Map Exit
Service Station Service Facility & Equipments Location A A=Spare Parts Warehouse B B=Service Station
Record No full profileCustomer Follow Up No Satisfaction NoEmployee Training No Training Salary No incentive mechanism Facility Parts Stock No inventory and regular check. Equip&Tools No inventory and using record SS inspection offices are clean but most workshop items are disordered.
Warehouse● Change the workshop to be a Centralwarehouse, workshop could use theparking yard(SSSFE).● Leave no trucks and cars in centralwarehouse, keep all trucks in the parkingyard in order, in line.●Make extra shelves in Central warehousearea● Print the location map of the (SSSFE) andenclosed in every user manual of newcustomers.
Workshop● Every worker dress the same overall withcompany logo.● Keep all trucks needed to repair in order.● Keep all the tools in order.● Clean out all used parts detached fromtruck and keep them in fixed area.● Clean the ground everyday before off.● Set an board to indicate the information ofall trucks to repair, repairing and repaired.●Build Rooms For Equipments & Tools.
Employee A professional and stable service team is necessaryfor a better vehicle sales and making profit fromafter-sales.● Establish a incentive mechanism to keep HR andimprove their work efficiency.● Recruit one more parts personnel.● Recruit one person to be in charge of customersand warranty.● Choose a professional staff to be supervisor ofworkshop.● Specify the role and responsibility of ever staff inthe station.
CustomerTo establish a DCRC, improving the satisfaction ofcustomers and increase the come-back rate ofmaintenance.● Make customers profile record.● Call and know customers experience for ourproducts.● Call and remind customer of regular maintenance● Make appointment with customer to maintain theirtrucks.● Quotation & Explanation.● Customer Care : Post Card for festival , gifts forspecial events.