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  1. 1. Ahmed Fathi Abdel Latif 22 Abdel Fatah Azam Street - Giza-Egypt Tel: (202)235738764 (home) – (+2)01006217572 (Mobile) E-mail: Education: Faculty of Specific Education – Cairo University –2001, 2007 Degree: Good. Objective: Seeking a challenging and growth oriented position that requires highly motivated personality, good communication skills and my work experience, organizational, creativity and interpersonal skills can be applied and developed. Experience: From August 2016 till now Vodafone company, Cairo Egypt Retail Sales Representative • Greet the customer on counter with warmth, courtesy & personalized greeting • In low traffic periods, meet the customer at the door (acting as greeter) • Generating a proper queuing ticket for the customer • Full customer need assessment by proper probing to identify the customer's needs • Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment • Provide strong & updated product knowledge & competitions offers awareness • Full awareness with all retail applications (Win Cash, Siebel, Minsat, Extranet, etc...) Target • Achieve sales targets • Achieve revenue targets • Cross sell/up sell when applicable according to the customer's type/segment • Achieve customer experience targets From June 2013 to August 2016. TE-Data Company, Dokki, Egypt. Enterprise Billing and Sales operations specialist, Enterprise division, • Reporting and assurance activities through management report and review terminated customers. • Incident response activities including Investigations and escalation for all terminated Accounts. • Follow with debts collection agencies to revise and sort terminated Accounts. • Communicate issues to senior management in an effective and succinct manner. • Direct and oversee all billing of the enterprise sales team to ensure that all commitments are met, target budgets are achieved and resources are used effectively and efficiently.
  2. 2. • Create reporting that identifies trends and patterns of fraud and abuse through data analysis. • Create and present fraud loss projections from all terminated accounts • Performs other related duties as assigned. Achievements Account manager at CFC Cairo festival City. • handle Technical issue with TED-ata team and customers • Sent e mail to customer who inquiry for the prices about required documents from tenants from TE Data services inside CFC. • focal point with the customer and Technician and managers • Send daily report and weekly and monthly report about the brand or compound made subscribe and specify the bandwidth and speed • follow with the customer until the service be active • sent emails to specific department to proceed the work • I'm responsible for all the new subscription at CFC. Archiving system manager • responsible for all the soft copy for enterprise customer at TE-Data • send emails to any department need soft copy from the contract • contact with their archiving room and with managers to get and send the contract who need it • Report difficulties/problems or comments within the applications used From Nov 2009 to June 2013. TE-Data Company, Dokki, Egypt. Info and Sales Call Center Representative. • Excellent knowledge about sales and how to reach the product to your clients. • Check and Send E-mails to specialized department to solve customer's problem. • Excellent knowledge about how to deal with Siebel and order management application. • Excellent knowledge about the quality and work force team. • Handle survey calls with exist customers and get their feedback about our performance. • Handle outgoing calls to make new subscription for new customers and create new account tickets which sent from sales call center. • Make new subscription for Commercial lines. • Report difficulties/problems or comments within the applications used. • Submit Daily reports on time to Info and Sales Contact Center Supervisor. • Perform any other duties recommended by the Direct Manager.
  3. 3. From Aug 2007 to May 2008 Samia Allouba Gym (Cairo, Egypt) Customer service and sales representative • Write reports. • Receive the client’s checks. • Print client’s financial statements. • Perform any other duties recommended by the Direct Manager. Skills: Computer Skills:  Excellent knowledge of MS office application, Internet.  Very Good knowledge of windows application. Language Skills:  Native language Arabic.  Very good command of both written and spoken English Language. Personal skills:  Organized thinking and self-motivated.  Leadership Skills and meet deadlines.  Strategic thinking and Time management skills.  Excellent writing skills, with a high level of attention to detail.  Excellent presentation skills.  Excellent written and oral communication skills. Interpersonal Courses: June 2009 –Sep. 2009 Basic Business Skills Acquisition (BBSA) Sponsored by the Future Generation Foundation (FGF)  Developed Language and Computer Skills  Enhanced Presentation & Project Development Skills  Acquired Basic Business Skills including: Marketing, Sales, Banking,  Accounting, Business Correspondence and Report Writing Personal Data: Date of Birth: June 1st, 1984 Nationality: Egyptian. Status: Single. Military status: Exempted.
  4. 4. Hobbies: play musical instruments, compose, Writing and Traveling REFERENCES FURNISHED UPON REQUE