CORE SERVICES OF DIGITAL AND PHYSICALLIBRARIES IN INFORMATIONAL WORLD CITIES               AN EMPIRICAL INVESTIGATION     ...
INFORMATIONAL CITY RESEARCHHEINRICH-HEINE-UNIVERSITY DÜSSELDORF   2
THE KNOWLEDGE SOCIETYHEINRICH-HEINE-UNIVERSITY DÜSSELDORF   3
THE KNOWLEDGE SOCIETY                                       Where will we find the                                       k...
KNOWLEDGE AS MAIN INCENTIVE OF ECONOMICGROWTH                                       Knowledge intensiveUniversities       ...
INNOVATION OF THE KNOWLEDGE SOCIETY               Information and Communication TechnologyHEINRICH-HEINE-UNIVERSITY DÜSSEL...
LIBRARIES AND THEIR IMPORTANCE FORINFORMATIONAL CITIES 24/7 access to the library                                       li...
SURVEY ABOUT DIGITAL AND PHYSICALLIBRARIES IN INFORMATIONAL WORLD CITIESHEINRICH-HEINE-UNIVERSITY DÜSSELDORF      8
SURVEY ABOUT DIGITAL AND PHYSICAL  LIBRARIES IN INFORMATIONAL WORLD CITIES               informational world city         ...
EMPIRICAL INVESTIGATION                         physical and digital space                            of public librariesH...
Digital Library         Guides                        Social Media             Apps        Digital Ressources             ...
Physical Library                       Physical Resources              -     Print Resources              -     Multimedia...
E-RESOURCES IN INFORMATIONAL WORLD     CITIES’ PUBLIC LIBRARIESown digitized documents / collections                biblio...
GUIDES IN INFORMATIONAL WORLD CITIES’   PUBLIC LIBRARIES             FAQtext documents      seminars   video guide        ...
DIGITAL REFERENCE SERVICES IN INFORMATIONAL WORLD CITIES’ PUBLIC LIBRARIES                        Skype                  W...
APPLICATIONS OF SOCIAL MEDIA IN   INFORMATIONAL WORLD CITIES’ PUBLIC   LIBRARIES Youtube   Flickr  TwitterFacebook   Blogs...
SPACES IN INFORMATIONAL WORLD CITIES  PUBLIC LIBRARIES          learning spaces          meeting spacesmodular working spa...
SPACES IN INFORMATIONAL WORLD CITIES  PUBLIC LIBRARIES          learning spaces          meeting spacesmodular working spa...
SPACES IN INFORMATIONAL WORLD CITIES  PUBLIC LIBRARIES          learning spaces          meeting spacesmodular working spa...
SPACES IN INFORMATIONAL WORLD CITIES  PUBLIC LIBRARIES          learning spaces          meeting spacesmodular working spa...
Thank You!                                           Questions?Lisa Orszullok, Anika StallmannAgnes Mainka, Wolfgang G. St...
REFERENCES Castells, M. (1989). The Informational City. Oxford: Blackwell. Castells, M. (1994). European cities, the infor...
REFERENCES Singapore Department of Statistics. (2010). Yearbook of Statistics Singapore. Singapore: Singapore Department o...
PICTUREShttp://atlasshrugs2000.typepad.com/.a/6a00d8341c60bf53ef0120a6c09363970b-800wihttp://jot.nspire.org/wp-content/upl...
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Core Services of Digital and Physical Libraries in Informational World Cities An Empirical Investigation

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Introduction. Informational cities are prototypical regions of the knowledge society. In informational cities, public libraries play important roles as parts of the knowledge infrastructure of those cities. For 31 identified informational world cities, we analyzed empirically the core services of their public libraries. Methods. As method we applied content analysis of the libraries’ web pages. We divided the library services into two main groups, namely digital library and physical library. Results. Many libraries present e-resources (above all, e-books, e-journals and bibliographical databases) free of charge to their customers. Libraries offer digital reference services mainly via e-mail and web forms. Their appearances in social media are dominated by posts in Facebook and Twitter. Nearly all analyzed public libraries represent attractive architectural landmarks in their region. Besides children’s spaces the libraries consist of physical spaces for learning and meeting and (to a lower degree) of modular working spaces. The majority of the libraries offer Wi-Fi inside their buildings; and more than half of all investigated libraries work with RFID technology. Discussion. There are two core values of the prototypical library in the knowledge society: 1st (core value of digital library): to provide citizens, companies and administrations in their city and their region with digital services, namely e-resources as well as reference services, and to communicate to their customers via social media; and 2nd (core value of physical library): to offer physical spaces for meeting, learning and working, as well as for children (and other groups) in a building which is a landmark in the city.

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Core Services of Digital and Physical Libraries in Informational World Cities An Empirical Investigation

  1. 1. CORE SERVICES OF DIGITAL AND PHYSICALLIBRARIES IN INFORMATIONAL WORLD CITIES AN EMPIRICAL INVESTIGATION Lisa Orszullok, Anika Stallmann Agnes Mainka, Wolfgang G. StockHeinrich-Heine-University Düsseldorf, Germany, Department of Information Science SILF 2012 17 – 19 July 2012
  2. 2. INFORMATIONAL CITY RESEARCHHEINRICH-HEINE-UNIVERSITY DÜSSELDORF 2
  3. 3. THE KNOWLEDGE SOCIETYHEINRICH-HEINE-UNIVERSITY DÜSSELDORF 3
  4. 4. THE KNOWLEDGE SOCIETY Where will we find the knowledge of a society? • Scientific knowledge • Lay and expert knowledge • Basis of education and training • Reservoir of Patents • Knowledge-based organization • Management strategies • … (Hack, 2006)HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 4
  5. 5. KNOWLEDGE AS MAIN INCENTIVE OF ECONOMICGROWTH Knowledge intensiveUniversities organizations Libraries Science ParksHEINRICH-HEINE-UNIVERSITY DÜSSELDORF 5
  6. 6. INNOVATION OF THE KNOWLEDGE SOCIETY Information and Communication TechnologyHEINRICH-HEINE-UNIVERSITY DÜSSELDORF 6
  7. 7. LIBRARIES AND THEIR IMPORTANCE FORINFORMATIONAL CITIES 24/7 access to the library lifelong learning providing access to all e-resources transfer of knowledgeHEINRICH-HEINE-UNIVERSITY DÜSSELDORF 7
  8. 8. SURVEY ABOUT DIGITAL AND PHYSICALLIBRARIES IN INFORMATIONAL WORLD CITIESHEINRICH-HEINE-UNIVERSITY DÜSSELDORF 8
  9. 9. SURVEY ABOUT DIGITAL AND PHYSICAL LIBRARIES IN INFORMATIONAL WORLD CITIES informational world city = world city +(knowledge city | creative city | digital city | smart city) HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 9
  10. 10. EMPIRICAL INVESTIGATION physical and digital space of public librariesHEINRICH-HEINE-UNIVERSITY DÜSSELDORF 10
  11. 11. Digital Library Guides Social Media Apps Digital Ressources Reference Services - e-Books - e-Mail - e-Magazines and - Chat and Instant e-Newspaper Messaging - e-Journals - SMS - Bibliographic Information - Web Form Services - Voice over Internet - Audio Books Protocol - Images and Videos - Music Online Public Access - e-Learning Catalog (OPAC) - digitized documents - In National Language - In EnglishHEINRICH-HEINE-UNIVERSITY DÜSSELDORF 11
  12. 12. Physical Library Physical Resources - Print Resources - Multimedia Resources Seminars - Shelves - RFID Reading and Working Spaces Meeting Spaces Drinks and Food Attracation of Space WiFi Children’s Space Learning Space Architectural LandmarkHEINRICH-HEINE-UNIVERSITY DÜSSELDORF 12
  13. 13. E-RESOURCES IN INFORMATIONAL WORLD CITIES’ PUBLIC LIBRARIESown digitized documents / collections bibliographic databases newspapers videos e-magazines music audio books digital images e-books e-journals Web-OPAC in English Web-OPAC % 0 10 20 30 40 50 60 70 80 90 100 n = 29 cities HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 13
  14. 14. GUIDES IN INFORMATIONAL WORLD CITIES’ PUBLIC LIBRARIES FAQtext documents seminars video guide 0 10 20 30 40 50 60 70 80 90 % 100 HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 14
  15. 15. DIGITAL REFERENCE SERVICES IN INFORMATIONAL WORLD CITIES’ PUBLIC LIBRARIES Skype Web Form SMSChat / Instant Messaging E-Mail 0 20 40 60 80 % 100 n = 29 cities HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 15
  16. 16. APPLICATIONS OF SOCIAL MEDIA IN INFORMATIONAL WORLD CITIES’ PUBLIC LIBRARIES Youtube Flickr TwitterFacebook Blogs 0 10 20 30 40 50 60 70 80 90 % 100 HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 16
  17. 17. SPACES IN INFORMATIONAL WORLD CITIES PUBLIC LIBRARIES learning spaces meeting spacesmodular working spaces childrens spaces drinks / food % 0 20 40 60 80 100 HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 17
  18. 18. SPACES IN INFORMATIONAL WORLD CITIES PUBLIC LIBRARIES learning spaces meeting spacesmodular working spaces childrens spaces drinks / food % 0 20 40 60 80 100 HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 18
  19. 19. SPACES IN INFORMATIONAL WORLD CITIES PUBLIC LIBRARIES learning spaces meeting spacesmodular working spaces childrens spaces drinks / food % 0 20 40 60 80 100 Shanghai Public Library HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 19
  20. 20. SPACES IN INFORMATIONAL WORLD CITIES PUBLIC LIBRARIES learning spaces meeting spacesmodular working spaces childrens spaces attraction of spaces drinks / food Biblioteca de Sao Paulo % 0 20 40 60 80 100 Shanghai Public Library HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 20
  21. 21. Thank You! Questions?Lisa Orszullok, Anika StallmannAgnes Mainka, Wolfgang G. StockHeinrich-Heine-University Düsseldorf, Germany, Department of Information ScienceSILF 201217 – 19 July 2012 HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 21
  22. 22. REFERENCES Castells, M. (1989). The Informational City. Oxford: Blackwell. Castells, M. (1994). European cities, the informational society, and the global economy. New Left Review, 204, 18-32. Castells, M. (2000). The Rise of The Network Society (2nd ed.). Oxford: Blackwell. Hack, L. (2006). Wissensformen zum Anfassen und zum Abgreifen. Konstruktive Formationen der „Wissensgesellschaft“ respektive des transnationalen Wissenssystems. In U. Bittlingmayer & U. Bauer (Eds.), „Die Wissensgesellschaft“. Mythos oder Ideologie (pp. 109-172). Wiesbaden, Germany: VS. Mainka, A., Khveshchanka, S., & Stock, W. G. (2011). Dimensions of informational city research. In Digital Cities 7. Real World Experiences. International workshop at C&T 2011, 30 June 2011, Brisbane, Australia.HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 22
  23. 23. REFERENCES Singapore Department of Statistics. (2010). Yearbook of Statistics Singapore. Singapore: Singapore Department of Statistics. Stock, W. G. (2011). Informational cities. Analysis and construction of cities in the knowledge society. Journal of the American Society for Information Science and Technology, 62(5), 963-986.HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 23
  24. 24. PICTUREShttp://atlasshrugs2000.typepad.com/.a/6a00d8341c60bf53ef0120a6c09363970b-800wihttp://jot.nspire.org/wp-content/uploads/2012/02/Knowledge.jpghttp://officeimg.vo.msecnd.net/en-us/images/MH900401794.jpghttp://bc03.rp-online.de/polopoly_fs/denksport-am-schachbrett-die-maedchen-und-1.1335215.1311003154!/httpImage/4116422901.jpg_gen/derivatives/rpo54_400/4116422901.jpghttp://www.jointdegree.eu/uploads/pics/The_University_of_Zadar.jpghttp://watermarked.heritage-images.com/1269684.jpghttp://img.ehowcdn.com/article-new/ehow/images/a07/pe/gj/can-management-small-business-established-800x800.jpghttp://guncarryinglibrarian.files.wordpress.com/2012/02/trinitycollegelibrarydub.jpghttp://blogs.loc.gov/law/files/2010/08/Reference-Librarian-assisting-readers-1.jpghttp://images.travelpod.com/users/canadian_couple/1.1242705600.amsterdam-central-library.jpghttp://www.digitalbookworld.com/wp-content/uploads/digital-library.jpghttp://teamtechnos.com/wp-content/uploads/2012/03/wifi.jpghttp://www.shanghai.gov.cn/uploads/oldpic/objpic/00019624.jpghttp://colunistas.ig.com.br/clarissaschneider/files/2010/07/blibioteca-de-sao-paulo-bx2.jpghttp://www.rfidnet.ch/images/rfid-chip.jpg HEINRICH-HEINE-UNIVERSITY DÜSSELDORF 24

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