Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Agile Transformations that Stick:
Lessons from salesforce.com’s
Enterprise Journey
Agile Summit Turkey, 2013
Nicola Douram...
Safe Harbor Statement
Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation ...
Nicola Dourambeis
VP Agile Infrastructure Delivery
Salesforce.com
Who We Are: Cloud Computing Driver, Catalyst
and Evangelist

Mainframe

Client/Server

Enterprise
Cloud Computing
No Hardw...
#1 in Cloud Computing and CRM

#1

World’s #1
CRM

Cloud
Computing

Innovation
2011, 2012, 2013
The back story
Number of people in R&D
smart

fast

innovative
7 years later
rapid success
47,700+
Customers
1,100,000
Subscribers
10 Billion
transactions per quarter
and it was becoming more difficult to deliver
Days between Major Releases

Features Delivered per Team

2000

2001

2002

2003

2004

2005

2006
Lack of responsiveness, lack of team
alignment on priorities
Unpredictable completion of anything
Lack of
Visibility
Resource Bottlenecks
Infrequent Customer Feedback
What did we do
about it?
What is ADM?

ADM (Adaptive Delivery Methodology)

salesforce.com’s flavor of agile
Scrum project management framework
XP ...
The Rollout
Gain
Executive
Alignment
Figure out your team structure
Projects

Prioritized
Backlogs

Self-organized
Scrum Teams
Invest in training
Everyone
Everyone jumps in
together
Create a dedicated, cross-functional rollout
team
Position as a return
to our core values
Get
Coaching
Help
Create ScrumMaster
and Product Owner
communities
Experiment, be patient and expect
to make mistakes
Transformation Results
Features Delivered per Team

Days between Major Releases

2000

2001

2002

2003

2004

2005

2006
...
The Beginning (2006)

2006

25+ agile teams

in R&D
This will work when
your organization is
small
But when you grow
large, you need
more
We scale both
deep and wide
Embrace
Difference and be
prepared to
stretch Agility
Scale with
values
One
Codeline
Just
enough
structure
but no more
ADM Release Cycle
Release

Feb

Release

Mar

Apr

May

Planning cycle for
next release

Jun

Release

Jul

Aug

Sep

Plan...
Tools Help
But really, it’s the
people that make
things happen
And we make a big
investment in
collaboration
Maintain Technical Health
Debt is the Enemy
Create a
Single
Definition
of Done
Stop the codeline when test
failures are too high
Strong
Attention to
metrics

Status

Metric

Now
(7/30)

Potentially Releasable Metrics

Release Criteria

Feature Freeze
...
Maintain team
focus
Hire for Values
and Culture Fit
2013

200+ agile teams
R&D, IT, & Technical
Operations
Lessons Learned
Be Bold
and
don’t go
Halfway
Get everyone aligned and
committed
Always look for
things to improve
It’s ok to fail along
the way
Stick to your principles
Focus on values over
mechanics
Agile does work at scale
Let small successes give you
confidence to push further
Questions?
Nicola Dourambeis, Salesforce | Agile Turkey Summit 2013
Upcoming SlideShare
Loading in …5
×

Nicola Dourambeis, Salesforce | Agile Turkey Summit 2013

1,597 views

Published on

Agile Transformations that Stick: Lessons from Salesforce.com’s Enterprise Journey

In 2006 salesforce.com embarked on a radical transformation moving 200 technologists from Waterfall to Agile. Since that time, we have scaled Agile to more than 2000 technologists, with new transformations yearly - bringing our brand of Agile - which blends Scrum, Lean, XP and Kanban - into R&D, Technical Operations/Infrastructure, internal IT and our many acquisitions. We embrace values and principles over mechanics, which allows us to create an agile culture that pushes decision making down and asks everyone to continuously improve new ways of working. This talk will share how salesforce.com rolls out Agile, our lessons learned, what mistakes to avoid and how it is possible for companies to move from team mechanics to true sustained agility.

Published in: Technology, Business
  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Nicola Dourambeis, Salesforce | Agile Turkey Summit 2013

  1. 1. Agile Transformations that Stick: Lessons from salesforce.com’s Enterprise Journey Agile Summit Turkey, 2013 Nicola Dourambeis
  2. 2. Safe Harbor Statement Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for our fiscal year ended January 31, 2008, our quarterly report on Form 10-Q for our fiscal quarter ended April 30, 2008, and in other filings with the Securities and Exchange Commission. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  3. 3. Nicola Dourambeis VP Agile Infrastructure Delivery Salesforce.com
  4. 4. Who We Are: Cloud Computing Driver, Catalyst and Evangelist Mainframe Client/Server Enterprise Cloud Computing No Hardware/Software Subscription Model Automatic Upgrades Constant Innovation 1960s 1980s Today
  5. 5. #1 in Cloud Computing and CRM #1 World’s #1 CRM Cloud Computing Innovation 2011, 2012, 2013
  6. 6. The back story
  7. 7. Number of people in R&D
  8. 8. smart fast innovative
  9. 9. 7 years later
  10. 10. rapid success
  11. 11. 47,700+ Customers
  12. 12. 1,100,000 Subscribers
  13. 13. 10 Billion transactions per quarter
  14. 14. and it was becoming more difficult to deliver
  15. 15. Days between Major Releases Features Delivered per Team 2000 2001 2002 2003 2004 2005 2006
  16. 16. Lack of responsiveness, lack of team alignment on priorities
  17. 17. Unpredictable completion of anything
  18. 18. Lack of Visibility
  19. 19. Resource Bottlenecks
  20. 20. Infrequent Customer Feedback
  21. 21. What did we do about it?
  22. 22. What is ADM? ADM (Adaptive Delivery Methodology) salesforce.com’s flavor of agile Scrum project management framework XP practices Based on Lean principles
  23. 23. The Rollout
  24. 24. Gain Executive Alignment
  25. 25. Figure out your team structure Projects Prioritized Backlogs Self-organized Scrum Teams
  26. 26. Invest in training Everyone
  27. 27. Everyone jumps in together
  28. 28. Create a dedicated, cross-functional rollout team
  29. 29. Position as a return to our core values
  30. 30. Get Coaching Help
  31. 31. Create ScrumMaster and Product Owner communities
  32. 32. Experiment, be patient and expect to make mistakes
  33. 33. Transformation Results Features Delivered per Team Days between Major Releases 2000 2001 2002 2003 2004 2005 2006 2007
  34. 34. The Beginning (2006) 2006 25+ agile teams in R&D
  35. 35. This will work when your organization is small But when you grow large, you need more
  36. 36. We scale both deep and wide
  37. 37. Embrace Difference and be prepared to stretch Agility
  38. 38. Scale with values
  39. 39. One Codeline
  40. 40. Just enough structure but no more
  41. 41. ADM Release Cycle Release Feb Release Mar Apr May Planning cycle for next release Jun Release Jul Aug Sep Planning cycle for next release Oct Release Nov Dec Jan Planning cycle for next release Coordinate release planning with generic framework
  42. 42. Tools Help
  43. 43. But really, it’s the people that make things happen
  44. 44. And we make a big investment in collaboration
  45. 45. Maintain Technical Health Debt is the Enemy
  46. 46. Create a Single Definition of Done
  47. 47. Stop the codeline when test failures are too high
  48. 48. Strong Attention to metrics Status Metric Now (7/30) Potentially Releasable Metrics Release Criteria Feature Freeze Threshold Basic Ftest 100% 100.0% Utest 100% 100.0% Full Ftest 100% >99.8% Extended Ftest 96.86% >99.75% Basic Selenium 99.76% 100.0% Selenium 99.6% >99.5% 0 0 Unresolved Integrations
  49. 49. Maintain team focus
  50. 50. Hire for Values and Culture Fit
  51. 51. 2013 200+ agile teams R&D, IT, & Technical Operations
  52. 52. Lessons Learned
  53. 53. Be Bold and don’t go Halfway
  54. 54. Get everyone aligned and committed
  55. 55. Always look for things to improve It’s ok to fail along the way
  56. 56. Stick to your principles Focus on values over mechanics
  57. 57. Agile does work at scale Let small successes give you confidence to push further
  58. 58. Questions?

×