Copyright © 2013 3P Vantage, Inc.
Individuals & Interactions:
10 Lessons from Putting
People Before Process
Gil Broza
TheH...
2 Copyright © 2013 3P Vantage, Inc.
The Olden Days (pre-1999)
Waterfall
“We keep our masterpieces
in the museum’s basement”
3 Copyright © 2013 3P Vantage, Inc.
A Reaction: 4 New Axioms
4 Copyright © 2013 3P Vantage, Inc.
An Interesting Group of People
5 Copyright © 2013 3P Vantage, Inc.
PMI’s Approach To Success
1. Project Integration Management
2. Project Scope Managemen...
6 Copyright © 2013 3P Vantage, Inc.
The World’s Not Quite There Yet
As of 28/4/2013:
How many software products exist to m...
7 Copyright © 2013 3P Vantage, Inc.
When We Value P&T Over I&I
Symptoms Consequences
How we talk about people
How people a...
8 Copyright © 2013 3P Vantage, Inc.
Still, many organizations have
embraced axiom #1, truly
putting people before process....
9 Copyright © 2013 3P Vantage, Inc.
People are not just “resources”
10 Copyright © 2013 3P Vantage, Inc.
Signs of “Resource Thinking”
 Overtime as an expectation, not an exception
 Shuffli...
11 Copyright © 2013 3P Vantage, Inc.
1. People Are Not Just “Resources”
 If they are resources, there is no team synergy
...
12 Copyright © 2013 3P Vantage, Inc.
Focus Keeps You Going
13 Copyright © 2013 3P Vantage, Inc.
2. Focus
How to focus?
 Cross-functional teams
 Small cycles, small plans
 Limit t...
14 Copyright © 2013 3P Vantage, Inc.
Nurture the Joy of Delivering Value
15 Copyright © 2013 3P Vantage, Inc.
3. The Joy of Delivering Value
 Satisfied customers or delighted customers?
 Virtuo...
16 Copyright © 2013 3P Vantage, Inc.
Take Small, Safe, Feedback-Rich Steps
17 Copyright © 2013 3P Vantage, Inc.
4. Take Small, Safe, Feedback-Rich Steps
 Safety  no fear  do the right thing
 Re...
18 Copyright © 2013 3P Vantage, Inc.
A standardized environment is for standard people
19 Copyright © 2013 3P Vantage, Inc.
5. A Standardized Environment Is For Standard People
 Team must own space as well as...
20 Copyright © 2013 3P Vantage, Inc.
How to do that
Line of sight, Earshot
Information Radiators
Big Visual Charts
21 Copyright © 2013 3P Vantage, Inc.
Collaboration Requires a Suitable
Social Environment
22 Copyright © 2013 3P Vantage, Inc.
6. Collaboration Requires a Suitable
Social Environment
 Reduced tolerance for anti-...
23 Copyright © 2013 3P Vantage, Inc.
High-Performance Teams Need Investment
24 Copyright © 2013 3P Vantage, Inc.
The Team Life Cycle
time
performance
forming
storming
norming
performing
25 Copyright © 2013 3P Vantage, Inc.
7. High-Performance Teams Need Investment
The road to high performance is long
… and ...
26 Copyright © 2013 3P Vantage, Inc.
Manage Less, Lead More
27 Copyright © 2013 3P Vantage, Inc.
“We take self-organization to the max. On good days, my
job rocks. Sometimes, my favo...
28 Copyright © 2013 3P Vantage, Inc.
8. Manage Less, Lead More
The more you control, the narrower your result
How to lead ...
29 Copyright © 2013 3P Vantage, Inc.
Lead Collaboratively
30 Copyright © 2013 3P Vantage, Inc.
9. Lead Collaboratively
 Collaboration minimizes the risk of being human
 Also help...
31 Copyright © 2013 3P Vantage, Inc.
Human Conduct Trumps “Best Practices”
32 Copyright © 2013 3P Vantage, Inc.
10. Human Conduct Trumps “Best Practices”
 Context is everything
 Unreliable / unde...
33 Copyright © 2013 3P Vantage, Inc.
Recap
1. People are not “resources”
2. Focus keeps you going
3. Nurture the joy of de...
34 Copyright © 2013 3P Vantage, Inc.
Learn more at this online conference
www.IndividualsAndInteractions.com
Next week – M...
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Individuals and interactions - Gil Broza - Agile Israel 2013

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Individuals and interactions - Gil Broza - Agile Israel 2013

  1. 1. Copyright © 2013 3P Vantage, Inc. Individuals & Interactions: 10 Lessons from Putting People Before Process Gil Broza TheHumanSideOfAgile.com 3PVantage.com OnTheWayToAgile.com gil@3PVantage.com
  2. 2. 2 Copyright © 2013 3P Vantage, Inc. The Olden Days (pre-1999) Waterfall “We keep our masterpieces in the museum’s basement”
  3. 3. 3 Copyright © 2013 3P Vantage, Inc. A Reaction: 4 New Axioms
  4. 4. 4 Copyright © 2013 3P Vantage, Inc. An Interesting Group of People
  5. 5. 5 Copyright © 2013 3P Vantage, Inc. PMI’s Approach To Success 1. Project Integration Management 2. Project Scope Management 3. Project Time Management 4. Project Cost Management 5. Project Quality Management 6. Project Human Resource Management 7. Project Communications Management 8. Project Risk Management 9. Project Procurement Management 10. Project Stakeholders Management
  6. 6. 6 Copyright © 2013 3P Vantage, Inc. The World’s Not Quite There Yet As of 28/4/2013: How many software products exist to manage user stories and Agile projects (as tracked by userstories.com)? 84 How many books on individuals and interactions? 8
  7. 7. 7 Copyright © 2013 3P Vantage, Inc. When We Value P&T Over I&I Symptoms Consequences How we talk about people How people are managed Workspace configuration Quantifiable expectations of output Estimation anxiety Demo-driven development People limit their contribution You get what you measure Not enough buy-in & engagement Teams aren’t real teams Not “getting to done” Quality limitations
  8. 8. 8 Copyright © 2013 3P Vantage, Inc. Still, many organizations have embraced axiom #1, truly putting people before process. Let’s look at their top 10 lessons: consequences, how-to, and side effects
  9. 9. 9 Copyright © 2013 3P Vantage, Inc. People are not just “resources”
  10. 10. 10 Copyright © 2013 3P Vantage, Inc. Signs of “Resource Thinking”  Overtime as an expectation, not an exception  Shuffling people between projects and teams  Multiplexing people across projects  Creating teams to fit artificial criteria (e.g. size=7)  Assessing contribution by busyness  “bodies”, FTEs, titles – ignoring specific individuals’ qualities and preferences – Where would they be most effective? – What would drive them? – How they would affect their team’s success?
  11. 11. 11 Copyright © 2013 3P Vantage, Inc. 1. People Are Not Just “Resources”  If they are resources, there is no team synergy  If they are respected, they will apply themselves What this involves:  Changing the language  Human-friendly design for cognitive/emotional work  Self-organization within boundaries  Reframing failure as feedback (from experimentation)  Rethinking motivation  Work-life balance (sustainable pace)
  12. 12. 12 Copyright © 2013 3P Vantage, Inc. Focus Keeps You Going
  13. 13. 13 Copyright © 2013 3P Vantage, Inc. 2. Focus How to focus?  Cross-functional teams  Small cycles, small plans  Limit team’s work in progress (WIP)  Unitasking  Actually release working product often Focus finish and deliver early sense of accomplishment Motivation, energy, excitement
  14. 14. 14 Copyright © 2013 3P Vantage, Inc. Nurture the Joy of Delivering Value
  15. 15. 15 Copyright © 2013 3P Vantage, Inc. 3. The Joy of Delivering Value  Satisfied customers or delighted customers?  Virtuous cycle: Happy team happy customers How to get there:  Vision & mission  Customer-Developer, not Manager-Developer  User/business perspective, not task perspective  Feedback loops
  16. 16. 16 Copyright © 2013 3P Vantage, Inc. Take Small, Safe, Feedback-Rich Steps
  17. 17. 17 Copyright © 2013 3P Vantage, Inc. 4. Take Small, Safe, Feedback-Rich Steps  Safety  no fear  do the right thing  Reduced mental load  focusing and finishing How to do that?  Use short cycles with actionable feedback  Base decisions on real data, feedback, and options  Have checkpoints for all large gambles
  18. 18. 18 Copyright © 2013 3P Vantage, Inc. A standardized environment is for standard people
  19. 19. 19 Copyright © 2013 3P Vantage, Inc. 5. A Standardized Environment Is For Standard People  Team must own space as well as process  People want to belong, connect, and be helped  A great physical environment helps build trust quickly
  20. 20. 20 Copyright © 2013 3P Vantage, Inc. How to do that Line of sight, Earshot Information Radiators Big Visual Charts
  21. 21. 21 Copyright © 2013 3P Vantage, Inc. Collaboration Requires a Suitable Social Environment
  22. 22. 22 Copyright © 2013 3P Vantage, Inc. 6. Collaboration Requires a Suitable Social Environment  Reduced tolerance for anti-social behaviour  Have at least one friend Technical skills Social skills Emotional intelligence
  23. 23. 23 Copyright © 2013 3P Vantage, Inc. High-Performance Teams Need Investment
  24. 24. 24 Copyright © 2013 3P Vantage, Inc. The Team Life Cycle time performance forming storming norming performing
  25. 25. 25 Copyright © 2013 3P Vantage, Inc. 7. High-Performance Teams Need Investment The road to high performance is long … and it’s not a stable state Teams need teaming support:  Leadership (dedicated or shared)  Championing and protection  Facilitation  Removing practices that impede teamwork  Coaching as a role  Building 1-on-1 relationships and team allegiance
  26. 26. 26 Copyright © 2013 3P Vantage, Inc. Manage Less, Lead More
  27. 27. 27 Copyright © 2013 3P Vantage, Inc. “We take self-organization to the max. On good days, my job rocks. Sometimes, my favorite thing to do is just walk around, and you can just feel the energy; it’s unbelievable. That’s because it’s so self-organizing; people care deeply about the product we’re creating.” — Eugene Kiel, vice president at Cengage Learning Quoted in The Human Side of Agile
  28. 28. 28 Copyright © 2013 3P Vantage, Inc. 8. Manage Less, Lead More The more you control, the narrower your result How to lead more:  Social setting  Clear shared goals  Team shares responsibility  More forgiveness, less permission  Team solves own problems Remember, you can’t lead “resources”…
  29. 29. 29 Copyright © 2013 3P Vantage, Inc. Lead Collaboratively
  30. 30. 30 Copyright © 2013 3P Vantage, Inc. 9. Lead Collaboratively  Collaboration minimizes the risk of being human  Also helps discover simple solutions ( less work!)  Makes sense when the purpose is bigger than us all How:  Find the right purpose  Constantly communicate to clarify intent  Facilitation  Consensus  Excitement!
  31. 31. 31 Copyright © 2013 3P Vantage, Inc. Human Conduct Trumps “Best Practices”
  32. 32. 32 Copyright © 2013 3P Vantage, Inc. 10. Human Conduct Trumps “Best Practices”  Context is everything  Unreliable / undesirable practice? Change it  Team choice  ownership, buy-in, commitment, feeling of belonging How to play this game:  Continuous reflection and improvement  Base changes on data  Slack (not buffer) drives change This is where preferring I&I to P&T is more than a value statement; it’s realism.
  33. 33. 33 Copyright © 2013 3P Vantage, Inc. Recap 1. People are not “resources” 2. Focus keeps you going 3. Nurture the joy of delivering value 4. Always take small, safe, feedback-rich steps 5. A standardized environment is for standard people 6. Collaboration requires a suitable social environment 7. High performance teams require investment 8. Manage less, lead more 9. Lead collaboratively 10. Human conduct trumps “best practices”
  34. 34. 34 Copyright © 2013 3P Vantage, Inc. Learn more at this online conference www.IndividualsAndInteractions.com Next week – May 15-23

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