Value stream mapping

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Value stream mapping

  1. 1. lsoftware development e a n Lean Software Development Value Stream Mappingmary@poppendieck.com Mary Poppendieck www.poppendieck.com
  2. 2. Eliminate Waste Stop doing things customers don’t value! Value is… Seen through the eyes of those who pay for, use, support, or derive value from our systems. Waste is… Anything that depletes resources of time, effort, space, or money without adding customer value.2 Put on Customer Glasses September 11 Copyright©2011 Poppendieck.LLC l e a n
  3. 3. Stop Making Customers UnhappyFailure Demand  Demand on your resources caused by your failures  Eg. Support Calls  The Goal: Eliminate Failure Demand  Meanwhile, respond as fast as possibleValue Demand  Demand for work that adds value from a customer perspective  The Goal: Find and eliminate any3 effort that does not add value September 11 Copyright©2011 Poppendieck.LLC l e a n See John Seddon: Freedom from Command and Control
  4. 4. Map End-to-End Flow Value Stream  The flow of activities that starts with a customer in need, and ends when that customer’s need is satisfied. Problem Solution Process Capability: Value Stream  The reliable, repeatable cycle time from customer need until that need is satisfied.Multiple Value Streams  Product Concept Cycle Time Product Starts Delivering Value  Feature Request Cycle Time Feature in Production  Urgent Need Maintenance Patch Deployed l e a n ct4 September 11 Copyright©2011 Poppendieck.LLC
  5. 5. Value Stream Map Design-ready Product-ready Game backlog games games 15 12 8 Write Concept Lisa Graphics Sound Develop- Integrate up presen- assigns design design ment & deploy Idea tation peopleWaste 2d 1m 6m 1w 6m 2m 6mValue 2h 4h 1d 1m 3w 1m 3w (Total 3m) Thanks to: Henrik Kniberg, of 3 m value added time Process Games out of date = 12% cycle  Missed market windows Crisp, Stockholm 25 m cycle time  Demotivated teams Used with Permission efficiency  Overhead costs What would you do? 5 September 11 Copyright©2011 Poppendieck.LLC l e a n
  6. 6. Case Study: Critical Defects Current Value Stream Map 1 day? 1 day 10 min ½ day 1 hr Level 1 Level 2 Level 3 Write Customer Quick Customer Customer Customer ProblemDiscovers Problem Assessment Support Support Support Report 30% - 2 days ½ day 6½ days 30% 2 days 10 days 4 hrs 1 day 2 days 3½ days Second Level Develop and Deploy Analysis Test Solution Development What if ? Team 100% – ½ day6 September 11 Copyright©2011 Poppendieck.LLC l e a n
  7. 7. Case Study: Critical Defects Future Value Stream MapQuestions: Two Rules:Who will staff the phones? 1. Immediately after a release,  Developers – in rotation responsible team takes calls.How many will we need? 2. Learning from each call MUST  Experiment – find out be recorded in knowledge base which is available to customers. Why not? 4 hrs 1 day 2 days Second Level Develop and Problem Deploy Analysis Test Solution Results: Development  65% faster response time Team 1 X – ½ day  40% increase in available development time (for 800 developers)!  Before: 60% of development time spent on critical defects7 September 11 Copyright©2011 Poppendieck.LLC l e a n  After: 20% of development time spent on critical defects
  8. 8. Exercise: Current Value Stream Map Add up time of each step plus time between steps = Total Cycle TimeSelect a process for creating a Add up Value Added Time in each stepValue Stream Map. Decide Calculate Process Cycle Efficiency*when the process clock starts Value Added Time(eg. customer has a need) and Total Cycle Timewhen it stops (need is filled). * George & Wilson, Conquering Complexity in Your BusinessCurrent Value Stream Map Report Back.List / diagram the key stepsList the average time of each step Does the step add value full time? Is the step ever repeated? l e a nList the average time between steps8 September 11 Copyright©2011 Poppendieck.LLC
  9. 9. Pull Scheduling Observe Orient Small Requests Act Decide (Wishful Thinking) Input Flow Output Capacity (Wishful Thinking) Never9 September 11 Copyright©2011 Poppendieck.LLC l e a n
  10. 10. lsoftware development e a n Thank You! More Information: www.poppendieck.commary@poppendieck.com Mary Poppendieck www.poppendieck.com

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