Session Title : A "Quality" Debate - Rethinking the mindset for non-negotiable Quality in Software Products
Session Overview : One of the key reasons for embracing agility is faster feedback which helps improve the perceived quality of a software product. And every team is focused towards delivering quality, no one wakes up in the morning with an idea to introduce defects, we naturally ideate to solve problems. Unknowingly though, dysfunctions always creep in and identifying a dysfunction is extremely difficult especially when you are a part of the dysfunction.
In this 45 min talk, discussion is about the importance of quality and how it's no longer negotiable even if Project Management principles tell us otherwise. Stories from past experience, and from organisations ranging from GM to Mumbai Dabbawalas that have embraced the "Quality is not Negotiable" principle and seen the difference.
I present the context of defect severity and how these may create an illusion of quality; how accountability of a single person (e.g.: Product Owner) may result in a "Lack of Commitment" dysfunction; and how cost is not really proportional to quality especially when it comes to delivering virtual products and services related to it.