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AgileNYC : Agile Day 2015 - Jeff Patton: How Doing the little things well make the big things possible

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AgileNYC : Agile Day 2015 - Jeff Patton: How Doing the little things well make the big things possible

  1. 1. Jeff Patton jeff@jpattonassociates.com twitter: @jeffpatton You’re Making This Harder Than It Needs To be How doing the little things well makes the big things possible
  2. 2. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on 3 I teach people techniques that help them build really cool products
  3. 3. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on 4 But, what I teach often doesn’t work.
  4. 4. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on This puzzles me 5
  5. 5. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on 6 “All those techniques are sort of useful, but...”
  6. 6. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on It’s the small things we do every day that matter most (at least we should be doing them) 7
  7. 7. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on 9 simple things that make hard things easier and everything else better 8
  8. 8. 1Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Show me what you’re thinking 9
  9. 9. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Naming  the  same  customer,  the  same  feature,  or   reading  the  same  document,  we  form  different  ideas 10
  10. 10. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on When  we  externalize  our  thinking  with   words  and  pictures,  we  detect  differences 11
  11. 11. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on When  we  combine  and  refine,  we  arrive   at  something  be<er 12
  12. 12. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on A>erwards,  when  we  say  the  same  thing,  we   actually  mean  it 13
  13. 13. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Shared  understanding  and  alignment  are  the   objecAves  of  collaboraAve  work ✴ Credit  for  this  illustraAon  goes  to  ThoughtWorks’  Luke   Barret.    Jeff  Pa<on  drew  these  illustraAons  based  on  Luke’s.     Luke  doesn’t  recall  where  he  first  saw  this  cartoon. 14
  14. 14. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Shared documents aren’t shared understanding 15
  15. 15. blah blah blahdy-blah b’blah blah blahdy-blah blah blah blahdy-blah b’blah blah blahdy-blah blah blah blahdy-blah b’blah blah blahdy-blah blah Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on This  is  a  Scrum  backlog  grooming  session 16
  16. 16. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Words  and  pictures  help  everyone  build   shared  understanding 17
  17. 17. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Shared  Understanding  and  collaboraAon   at  Atlassian 18
  18. 18. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Shared  Understanding  and  collaboraAon   at  Atlassian 19
  19. 19. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Shared  Understanding  and  collaboraAon   at  Atlassian 20
  20. 20. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on What  you  record  during  conversaAons   works  like  a  vacaAon  photo Looking  at  it  helps  you  remember  details  that  aren’t  in   the  photo 21
  21. 21. !Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on What  you  record  during  conversaAons   works  like  a  vacaAon  photo Looking  at  it  helps  you  remember  details  that  aren’t  in   the  photo 22
  22. 22. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Agile  User  Stories  have  a  simple  lifecycle ConversaAon * Ron Jeffries coined the 3 C’s in Extreme Programming Installed ! ! ! ? Card ConfirmaAon
  23. 23. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on If  you  replace  a  conversaAon  with  a   document,  you’ve  stopped  using  stories 24
  24. 24. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Effective story conversations build shared understanding The best documents use words and pictures to help recall our conversations, they don’t replace conversations 25
  25. 25. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on The next time you have a conversation at work move it to the whiteboard, or grab a stack of sticky notes 26
  26. 26. 2Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Flare 27
  27. 27. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on 28 Not flair
  28. 28. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on 29 Stanford’s Design Thinking Model
  29. 29. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on 30 GameStorming’s diverge to converge diagram
  30. 30. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on A  Design  Studio  approach  helps  the   whole  team  Ideate Design Studio Approach http://interaction08.ixda.org/Jeff_White%20and%20Jim%20Ungar.php 177
  31. 31. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Sketch  independently 32
  32. 32. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Sketch  independently 33
  33. 33. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Everyone  shares  their  results 34
  34. 34. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Everyone  shares  their  results 35
  35. 35. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Find  the  best  ideas  (not  the  best  arQst) 36
  36. 36. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Find  the  best  ideas  (not  the  best  arQst) 37
  37. 37. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Google  Design  Sprints  Have  Flair 38 h<ps://www.youtube.com/watch?v=qvdO0G4uQgc
  38. 38. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Deliberately widen your field of choices before making a decision When arguing, stop. Take a few minutes to sketch your ideas, and the take time to hear each other ideas 39
  39. 39. 3Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Shut up 40
  40. 40. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Stop  talking  and  let  the  model  do  the   work 41
  41. 41. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Stop  talking  and  let  the  model  do  the   work 42
  42. 42. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Tom  Wujec  noQces  talking  doesn’t  help 43 h<ps://www.ted.com/talks/tom_wujec_got_a_wicked_problem_first_tell_me_how_you_make_toast
  43. 43. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Talk less Reorganize simple models to help describe your ideas without all the discussion Replace brainstorming out loud with silent brainstorming 44
  44. 44. 4Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Focus 45
  45. 45. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Set  goals,  then  use  pace-­‐keeping  signals   to  stay  focused  on  them 46
  46. 46. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Set  goals,  then  use  pace-­‐keeping  signals   to  stay  focused  on  them 47
  47. 47. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Set  goals,  then  use  pace-­‐keeping  signals   to  stay  focused  on  them 48
  48. 48. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Save  document  creaAon  and   maintenance  for  later 49
  49. 49. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Save  document  creaAon  and   maintenance  for  later 50
  50. 50. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Focus on specific outcomes Keep checking in on those outcomes and “time out” when the team drifts 51
  51. 51. 5Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Time box 52
  52. 52. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Use  the  Pomodoro  Technique  to  keep   pace 53
  53. 53. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Time-box small and large activities At the end of a time- box, stop, reflect, and ask if you can satisfice 54
  54. 54. 6Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Un-invite someone 55
  55. 55. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on The  ideal  decision  making  group  is   dinner-­‐conversaAon  sized 56
  56. 56. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Use  different  strategies  for  different  sized   groups 2-­‐4  people:  set  goals,   ?me-­‐box,  and  keep  pace 5-­‐11  people:  add  a   facilitator  and  structure   the  workshop A  dozen  or  more:  break   into  small  groups,  then   integrate  results 57
  57. 57. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Crowds don’t collaborate To make decisions fast, keep groups dinner- conversation-sized (2-5 people ideally) 58
  58. 58. 7Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on v Get out more 59
  59. 59. Imagine you’re Jane Goodall...
  60. 60. 61 do this don’t do this
  61. 61. www.jpa'onassociates.com Ninety  percent  of  life  is  just  showing  up. -­‐-­‐Woody  Allen
  62. 62. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Go  where  people  work 63
  63. 63. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Watch  them  work 64
  64. 64. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Let  them  teach  you  how 65
  65. 65. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Don’t  wait  for  permission 66
  66. 66. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on NoAce  the  differences  that  make  a   difference 67
  67. 67. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on It’s  a  conversaAon,  not  an  interrogaAon 68
  68. 68. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on People  are  happy  to  tell  you  about  their   challenges 69
  69. 69. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Get  out  of  the  building,  way  out  of  the   building 70
  70. 70. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Make  friends,  because  you  won’t  want  to   disappoint  your  friends 71
  71. 71. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Work  together  in  small  discovery  teams 72
  72. 72. www.jpa'onassociates.com Ateeq  has  an  epiphany I’ve  always  been  confident  I  can   tell  you  precisely  what  users  do.     But  it’s  not  un9l  today  that  I  realize  that  I   could  never  tell  you  why.
  73. 73. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on The best solutions come from passionate, motivated people Empathy is the most powerful and positive motivator I know 74
  74. 74. 8Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on v Act 75
  75. 75. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Tom  Chi  from  Google  X 76
  76. 76. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Stop  debaQng  and  act 77 Thinking is overrated Doing is the best kind of thinking Tom Chi, Built UX Team for GoogleX Division of Google
  77. 77. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on JSTOR  has  a  simple  approach  to  process   they’re  trying  to  live  by 78
  78. 78. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on I  saw  this  on  a  whiteboard  as  a  reminder 79
  79. 79. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on I  saw  this  on  a  whiteboard  as  a  reminder 80
  80. 80. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on JFDI 81
  81. 81. 9Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on v Take 5 82
  82. 82. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on You’ll  know  it’s  working  when  you  feel   exhausted.  Take  a  break. 83
  83. 83. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on If you’re doing it right, this stuff is really exhausting Get out, get coffee, close your eyes, and take 10 deep breaths 84
  84. 84. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on Get back in there. 85
  85. 85. Jeff  Pa'on  &  Associates,  jeff@jpa'onassociates.com,  twi'er@jeffpa'on It’s doing the simple things well that makes the tough stuff possible 86
  86. 86. Jeff Patton jeff@jpattonassociates.com twitter: @jeffpatton You’re Making This Harder Than It Needs To be How doing the little things well makes the big things possible

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