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Collaboration beyond borders

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Collaboration beyond borders

  1. 1. www.cognizant.com Copyright © 2014 Cognizant 1 Agile collaboration without borders Best  prac*ces  &  Lessons  learned   Ovidiu Pitic Agile Center of Excellence 23 July 2014
  2. 2. www.cognizant.com Copyright © 2014 Cognizant COGNIZANT  OVERVIEW   20,000+  Projects  in   40  countries   Founded  in  1994   (CTSH,  Nasdaq)   Headquarters   Teaneck,  NJ   1133  ac*ve  customers   54+  Global  Delivery     Centers   Market  Capital  Over  $25  billion   25+  Regional   sales  offices  Revenue   $8.84  Bn  in  2013  (up  20.4%  YOY)   $10.3  Bn  guidance  for  2014  (16.5%  YOY)   171,400+     employees  (December  2013)   Revenue  Mix   NA:  77.3%,  Europe:  18.0%,  RoW:  4.7%   NO.  1  FOR  CUSTOMER   SATISFACTION     KPMG  survey     RANKED  AT  6TH    -­‐  BEST  TECH   CONSULTING  FIRMS  TO  WORK  FOR   Vault  Magazine   Forbes  Fast  Tech  25   Only  Company  for  10  years   Fortune  500       Ranked  at  #352  on  the  F500  List   Listed  on  NASDAQ       First  IT  Provider  Leveraging  India   TOP 5 OF “MOST ADMIRED COMPANIES” Fortune Magazine 2
  3. 3. www.cognizant.com Copyright © 2014 Cognizant            AND   PARTNER  TO  RABOBANK  SINCE  2004   Ø  1  OUT  OF  3  STRATEGIC  PARTNERS   DELIVERING  IT  SERVICES  TO  GROUP  ICT:   ü  APPLICATION  DELIVERY   ü  SUPPORT  SERVICES   ü  BUSINESS  CONSULTANCY   ü  ARCHITECTURE     DELIVERING  FROM     ü  CORPORATE  FUNCTIONS  TO   ü  FRONT  END/ONLINE  SERVICES  TO     ü  CORE  BANKING  SERVICES     BASED  ON  DISTRIBUTED  AGILE  (AMONGST  OTHERS)         3 BRINGING  ONSITE/OFFSHORE  DELIVERY   IN  THE  MIX    
  4. 4. www.cognizant.com Copyright © 2014 Cognizant OUR  WORLD  IS  CHANGING   4
  5. 5. www.cognizant.com Copyright © 2014 Cognizant AGILE:  BEYOND  THE  TEAM   AND  BEYOND  IT   5 INNOVATION  IN  AGILE  
  6. 6. www.cognizant.com Copyright © 2014 Cognizant DISTRIBUTION  HAS  EVOLVED   IN  THE  PAST  DECADES   Team   Team  (Local)   Team  (Remote)   Local   Remote   Team   Solo   Distributed   Integrated   6
  7. 7. www.cognizant.com Copyright © 2014 Cognizant 7         AGILE  MEETS  DISTRIBUTION  
  8. 8. www.cognizant.com Copyright © 2014 Cognizant CHALLENGE:  TIME  ZONES  DIFFERENCE   8 +3.5h   +6h   -­‐5h   -­‐9h  !  -­‐6h  
  9. 9. www.cognizant.com Copyright © 2014 Cognizant CHALLENGE:  LANGUAGE   9
  10. 10. www.cognizant.com Copyright © 2014 Cognizant CHALLENGE:  (LOCAL)  CULTURE   10 ONE  TEAM?   “Our   EUROPEAN   colleagues …”   “THEY   are   always…”   “They   are   always…”   “WE   need  to   s<ck  to…”  
  11. 11. www.cognizant.com Copyright © 2014 Cognizant11 LARGE-­‐SCALE  DISTRIBUTED  AGILE  FRAMEWORK   This  requires  the  teams  to  be  cross-­‐func^onal  to  a  large  extent     and  uniformly  adopt  agile  prac^ces     11 We  believe  in  Distributed  Agile  teams  that  are     virtual,  integrated  teams       They  behave  as  unit  and  work  together  daily      
  12. 12. www.cognizant.com Copyright © 2014 Cognizant WHAT  ARE  WE  LEARNING?     ü CHANGE  IS  HARD   ü PICK  THE  RIGHT  TEAM   ü COMMUNICATE,  COMMUNICATE,   COMMUNICATE   ü TRAIN  AND  SUPPORT   ü PROVE,  DELIVER  AND  EVOLVE  OVER  TIME   12
  13. 13. www.cognizant.com Copyright © 2014 Cognizant CHANGE  IS  HARD:  THE  “RIGHT”  TEAM   13 Nascent Teams FOLLOW the Rules Proficient Teams BREAK the Rules Hyper Performing Teams BE the Rule Stage 1 Stage 2 Stage 3
  14. 14. www.cognizant.com Copyright © 2014 Cognizant COMMUNICATE,  COMMUNICATE…                   ENCOURAGE  FREQUENT  COMMUNICATION   14
  15. 15. www.cognizant.com Copyright © 2014 Cognizant EXAMPLE:  TIME  ZONE  POSTER   MAKING  GOOD  USE  OF  THE  TIME  ZONE  DIFFERENCE   15   CEST   IST  (+3.5h)   05:00   08:30   07:00   10:30   09:00   12:30   13:00   16:30   14:00   17:30   15:00   18:30   17:30   21:00   India  (Chennai)  The  Netherlands   TIP:  Plan  to  have  most  online  communica*on  before  14:00  CET   TIP:  Avoid  mee*ngs  being  held  for  the  “same  shore”  during  parallel  *me.     NB:  The  (me  zone  difference  will  change  26  Oct  2014  (NL  moving  to  CET)       15
  16. 16. www.cognizant.com Copyright © 2014 Cognizant PROMOTE  RAPPORT  (FAMILIARITY)                 SUPPORT  EACH  OTHER,  TALK  DAILY,  BE  SOCIAL     16 WHEN  THE  TEAM  IS  FORMED:     ü  Afend  jumpstart  training  together   (in-­‐person)   ü  Use  the  introduc<on  brochure   technique   ü  Name  the  team  and  decide  on  a   mascot  
  17. 17. www.cognizant.com Copyright © 2014 Cognizant PROMOTE  RAPPORT  (FAMILIARITY)                 SUPPORT  EACH  OTHER,  TALK  DAILY,  BE  SOCIAL     17 AFTER  THE  TEAM  IS  FORMED:   ü Plan  for  and  perform  a  cultural   exchange  with  each  loca^on   ü Create  the  team  celebra<on  plan   ü Organize  brown  bag  sessions   ü Encourage  informal  events  
  18. 18. www.cognizant.com Copyright © 2014 Cognizant MATCH  THE  SKILLS                 18 “ONE  TEAM”   ü Cross-­‐loca^on  skill  sets   ü Scrum  Masters  and  Agile  Coaches   with  Distributed  Agile  experience   ü Investment  in  knowledge  sharing  
  19. 19. www.cognizant.com Copyright © 2014 Cognizant OFFER  THE  RIGHT  TOOLING                 19 “One  Team”  
  20. 20. www.cognizant.com Copyright © 2014 Cognizant PROMOTE  SHARED  GOALS                 20
  21. 21. www.cognizant.com Copyright © 2014 Cognizant RUN  REGULAR  HEALTH  CHECKS   21
  22. 22. www.cognizant.com Copyright © 2014 Cognizant CELEBRATE  DELIVERY   22
  23. 23. www.cognizant.com Copyright © 2014 Cognizant 23 Thank You! Ovidiu.Pitic@cognizant.com

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