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Soni Meckam and Geeta Wilson Presentation

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Soni Meckam and Geeta Wilson Presentation AgileCamp Dallas 2015

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Soni Meckam and Geeta Wilson Presentation

  1. 1. October 2015 FastStart Consumer Experience Lab “Scrappy Not Crappy”
  2. 2. 2 Introduction Big Y Illustrate the implementation of FastStart at Humana – Demonstrating key learnings and tactical implementation. Learning Objectives  How we got started  What Humana is doing and how it uses Agile/Scrum in a non-software development environment in combination with Lean Startup, Design Thinking and Lean Six Sigma  How Humana thought leaders won executive buy-in and sponsorship for this initiative
  3. 3. 3 Our Journey…. Cast Vision & Learn from the Wheel Makers SEF IDEA Jam Leader Commitment Recruiting, Training & Launch Q1 2015Q4 2014Q3 2014Q2/3 2014
  4. 4. 4 Self Discovery Lean Startup + Design Thinking + Lean Six Sigma + Agile We learned from the wheel makers. Ultimately concluding that an out of the box solution wasn’t going to fit. Ah ha! We took the best practices of several methods and made it our own.
  5. 5. Challenge convention to simplify and personalize the experience DEC SEF Insights Driven Service CRM Service Experience of the Future: Vision Humana’s Service Experience is so awesome that consumers could never imagine using another health & wellness partner Based on design thinking, lean startup, agile and six sigma methods, FastStart is a customer- centered way of working that dramatically accelerates the speed and quality of new idea, product or experience.
  6. 6. 6 Business Culture Shift o Design without the customer o Serving the project o Assuming we are right o Protecting and preserving o Voice of the “Boss” o Long lead times o Control o Fear o Statistically Significant o Large Teams & Committees o Lots of reviews o Highly structured o Big Bets o Serious o Think right From… To…
  7. 7. 7 What’s a Jolt?
  8. 8. 8 How we work
  9. 9. 9 Culture of the FastStart Lab o Shared Vision o Genuine Trust o Own the Outcomes o Protect and Preserve the relationship o Best of the Best o Emotional Intelligence o Embrace Ambiguity
  10. 10. 10 Turning Consumer Learnings into Scaled Products Need identified to replace traditional project management with a solution that allowed for: establishing and reporting a velocity metric, breaking down work into deliverable increments, and protecting priority. Agile/Scrum  JUNE 2015
  11. 11. 11 Agile/Scrum in Non-Software Development • Stuff Experience Experience Owner Scrum Team
  12. 12. 12 Closing • Support from the top • Executive FastStart “boot camp” • Management Operating Committee (MOC) – APR 2015 • Perfect Experience Summits – MAY 2015 • Board Presentation – OCT 2015

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