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Unlock Excellence with
Agile Metrics
Data-Driven Continuous Improvement
September 2015 – Agile Camp Silicon Valley
@kathryn_e_kuhn
@goagilecamp
www.linkedin.com/in/kathrynekuhn
2	
   ©	
  2015	
  CA.	
  ALL	
  RIGHTS	
  RESERVED.	
  
Kathryn Kuhn
Based on the San
Francisco Bay Area

Been doing this Agile
thing since 1998

The usual Agile
certifications meant to
impress you

GO STEELERS!
3	
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  CA.	
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  RIGHTS	
  RESERVED.	
  
In	
  God	
  we	
  trust	
  
	
  
All	
  others	
  bring	
  data	
  
W.	
  Edwards	
  Deming	
  
4	
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  2015	
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  ALL	
  RIGHTS	
  RESERVED.	
  
•  We are a data-driven company
•  This is data
•  Therefore
•  We should be driven by it
5	
   ©	
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  RIGHTS	
  RESERVED.	
  
Oh my!
Question:

What Metrics are Coveted/
Abused/Over-used in Your
Organization?
7	
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  RESERVED.	
  
Common Metrics Traps
What will impede our outcomes?
8	
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  2015	
  CA.	
  ALL	
  RIGHTS	
  RESERVED.	
  
Common Metrics Traps
Manipulation
Unbalanced metrics
Costly KPIs
Availability bias
Mechanical decision-making
False negatives
- 8 -
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  2015	
  CA.	
  ALL	
  RIGHTS	
  RESERVED.	
  
Beware the One-Metric to Solve Them All
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  ALL	
  RIGHTS	
  RESERVED.	
  
Photo	
  courtesy	
  of	
  Flickr	
  :	
  CreaQve	
  Commons	
  
11	
   ©	
  2015	
  CA.	
  ALL	
  RIGHTS	
  RESERVED.	
  
Photo	
  courtesy	
  of	
  Flickr	
  :	
  CreaQve	
  Commons	
  
12	
   ©	
  2015	
  CA.	
  ALL	
  RIGHTS	
  RESERVED.	
  
How Do I Unravel This All
What metrics help us achieve our desired outcomes?
13	
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  2015	
  CA.	
  ALL	
  RIGHTS	
  RESERVED.	
  
First: You Need To Organize Based on
Outcomes
• How	
  Deep/Wide	
  is	
  our	
  Agile?	
  
Adop%on	
  Outcomes	
  
• Are	
  We	
  Delivering	
  Value	
  Faster?	
  
Opera%ons	
  Outcomes	
  
• Are	
  We	
  MeeQng	
  ExpectaQons?	
  
Business	
  Outcomes	
  
14	
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  CA.	
  ALL	
  RIGHTS	
  RESERVED.	
  
Second– You Need Context (2 dimensions)
Q1:	
  How	
  Mature	
  are	
  the	
  Agile	
  Prac-ces	
  
of	
  Your	
  Group	
  (Team/Program/
Department/Business	
  Unit)?	
  
Just	
  
GeZng	
  
Started	
  
We’re	
  
Doing	
  It	
  
and	
  …..	
  
We’re	
  
Doing	
  
Our	
  Best	
  
and	
  We	
  
Can	
  
Improve	
  
15	
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  RESERVED.	
  
Q2: Which Layer of the
Business System are we
focused on?
Second– You Need Context (2 dimensions)
Activity
Q. What Metrics are you Using
to Track Agile Adoption?
17	
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Now Let’s Zero in on Operational
Metrics
Steering not Aiming
18	
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  RIGHTS	
  RESERVED.	
  
not	
  aiming	
  …	
  
…	
  but	
  steering	
  
19	
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  2015	
  CA.	
  ALL	
  RIGHTS	
  RESERVED.	
  
20	
   ©	
  2015	
  CA.	
  ALL	
  RIGHTS	
  RESERVED.	
  
21	
   ©	
  2015	
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  ALL	
  RIGHTS	
  RESERVED.	
  
Some of My Favorites: Do It Fast
Responsiveness: Feature Cycle Time
Velocity	
  (Planned	
  and	
  Actual)	
  /	
  Work	
  Capacity	
  
	
  e.g.,	
  In	
  Planning	
  we	
  average	
  6	
  stories	
  planned	
  per	
  human	
  
per	
  sprint.	
  	
  We	
  finish	
  about	
  2	
  stories	
  per	
  human	
  per	
  sprint	
  
Productivity: Focus Factor *
hFp://www.scruminc.com/wp-­‐content/uploads/2014/05/Hyper-­‐Produc%ve-­‐Me%rcs.pdf	
  
22	
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  CA.	
  ALL	
  RIGHTS	
  RESERVED.	
  
Some of My Favorites: 
Do It On Time: Sprint Predictability Ranges
Keep Doing It: Employee NPS Score
23	
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  2015	
  CA.	
  ALL	
  RIGHTS	
  RESERVED.	
  
Metrics Mantra #1: Teams Execute
Will we complete our work in a sprint
(stories, tasks, defects, etc.)?
24	
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  RESERVED.	
  
Teams	
  Execute	
  
-­‐	
  24	
  -­‐	
  
25	
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  RIGHTS	
  RESERVED.	
  
Teams:	
  	
  Consistency	
  over	
  Throughput	
  
	
  	
  	
  	
  
26	
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  ALL	
  RIGHTS	
  RESERVED.	
  
Metrics Mantra #2: Programs
Deliver Value
Will we meet our plan objectives
(features, milestones, quality, etc.)?
27	
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  2015	
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  ALL	
  RIGHTS	
  RESERVED.	
  
Programs Deliver Value
28	
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  ALL	
  RIGHTS	
  RESERVED.	
  
Tracking Release/”PI” Progress
29	
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  RIGHTS	
  RESERVED.	
  
Release / “PI” Tracking Dashboard
30	
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  2015	
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  ALL	
  RIGHTS	
  RESERVED.	
  
Metrics Mantra #4: Occasionally
Glance Backward
31	
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  RIGHTS	
  RESERVED.	
  
Consider Past Performance
32	
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  RESERVED.	
  
2 Minutes on My Toothbrush
hcp://culQvaQngthought.com/author/aziz-­‐ansari/	
  
“The notion of being
paralyzed and
inconvenienced by the
technology that was built
to make our lives easier is
fascinating to me.”
33	
   ©	
  2015	
  CA.	
  ALL	
  RIGHTS	
  RESERVED.	
  
Thank you
kkuhn@rallydev.com	
  
@kathryn_e_kuhn	
  
www.linkedin.com/in/kathrynekuhn	
  

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AgileCamp Silicon Valley 2015: Unlock Excellence with Agile Metrics

  • 1. Unlock Excellence with Agile Metrics Data-Driven Continuous Improvement September 2015 – Agile Camp Silicon Valley @kathryn_e_kuhn @goagilecamp www.linkedin.com/in/kathrynekuhn
  • 2. 2   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Kathryn Kuhn Based on the San Francisco Bay Area Been doing this Agile thing since 1998 The usual Agile certifications meant to impress you GO STEELERS!
  • 3. 3   ©  2015  CA.  ALL  RIGHTS  RESERVED.   In  God  we  trust     All  others  bring  data   W.  Edwards  Deming  
  • 4. 4   ©  2015  CA.  ALL  RIGHTS  RESERVED.   •  We are a data-driven company •  This is data •  Therefore •  We should be driven by it
  • 5. 5   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Oh my!
  • 6. Question: What Metrics are Coveted/ Abused/Over-used in Your Organization?
  • 7. 7   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Common Metrics Traps What will impede our outcomes?
  • 8. 8   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Common Metrics Traps Manipulation Unbalanced metrics Costly KPIs Availability bias Mechanical decision-making False negatives - 8 -
  • 9. 9   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Beware the One-Metric to Solve Them All
  • 10. 10   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Photo  courtesy  of  Flickr  :  CreaQve  Commons  
  • 11. 11   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Photo  courtesy  of  Flickr  :  CreaQve  Commons  
  • 12. 12   ©  2015  CA.  ALL  RIGHTS  RESERVED.   How Do I Unravel This All What metrics help us achieve our desired outcomes?
  • 13. 13   ©  2015  CA.  ALL  RIGHTS  RESERVED.   First: You Need To Organize Based on Outcomes • How  Deep/Wide  is  our  Agile?   Adop%on  Outcomes   • Are  We  Delivering  Value  Faster?   Opera%ons  Outcomes   • Are  We  MeeQng  ExpectaQons?   Business  Outcomes  
  • 14. 14   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Second– You Need Context (2 dimensions) Q1:  How  Mature  are  the  Agile  Prac-ces   of  Your  Group  (Team/Program/ Department/Business  Unit)?   Just   GeZng   Started   We’re   Doing  It   and  …..   We’re   Doing   Our  Best   and  We   Can   Improve  
  • 15. 15   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Q2: Which Layer of the Business System are we focused on? Second– You Need Context (2 dimensions)
  • 16. Activity Q. What Metrics are you Using to Track Agile Adoption?
  • 17. 17   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Now Let’s Zero in on Operational Metrics Steering not Aiming
  • 18. 18   ©  2015  CA.  ALL  RIGHTS  RESERVED.   not  aiming  …   …  but  steering  
  • 19. 19   ©  2015  CA.  ALL  RIGHTS  RESERVED.  
  • 20. 20   ©  2015  CA.  ALL  RIGHTS  RESERVED.  
  • 21. 21   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Some of My Favorites: Do It Fast Responsiveness: Feature Cycle Time Velocity  (Planned  and  Actual)  /  Work  Capacity    e.g.,  In  Planning  we  average  6  stories  planned  per  human   per  sprint.    We  finish  about  2  stories  per  human  per  sprint   Productivity: Focus Factor * hFp://www.scruminc.com/wp-­‐content/uploads/2014/05/Hyper-­‐Produc%ve-­‐Me%rcs.pdf  
  • 22. 22   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Some of My Favorites: Do It On Time: Sprint Predictability Ranges Keep Doing It: Employee NPS Score
  • 23. 23   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Metrics Mantra #1: Teams Execute Will we complete our work in a sprint (stories, tasks, defects, etc.)?
  • 24. 24   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Teams  Execute   -­‐  24  -­‐  
  • 25. 25   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Teams:    Consistency  over  Throughput          
  • 26. 26   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Metrics Mantra #2: Programs Deliver Value Will we meet our plan objectives (features, milestones, quality, etc.)?
  • 27. 27   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Programs Deliver Value
  • 28. 28   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Tracking Release/”PI” Progress
  • 29. 29   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Release / “PI” Tracking Dashboard
  • 30. 30   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Metrics Mantra #4: Occasionally Glance Backward
  • 31. 31   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Consider Past Performance
  • 32. 32   ©  2015  CA.  ALL  RIGHTS  RESERVED.   2 Minutes on My Toothbrush hcp://culQvaQngthought.com/author/aziz-­‐ansari/   “The notion of being paralyzed and inconvenienced by the technology that was built to make our lives easier is fascinating to me.”
  • 33. 33   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Thank you kkuhn@rallydev.com   @kathryn_e_kuhn   www.linkedin.com/in/kathrynekuhn