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AgileCamp Silicon Valley 2015: Unlock Excellence with Agile Metrics

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AgileCamp Silicon Valley 2015: Unlock Excellence with Agile Metrics

  1. 1. Unlock Excellence with Agile Metrics Data-Driven Continuous Improvement September 2015 – Agile Camp Silicon Valley @kathryn_e_kuhn @goagilecamp www.linkedin.com/in/kathrynekuhn
  2. 2. 2   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Kathryn Kuhn Based on the San Francisco Bay Area Been doing this Agile thing since 1998 The usual Agile certifications meant to impress you GO STEELERS!
  3. 3. 3   ©  2015  CA.  ALL  RIGHTS  RESERVED.   In  God  we  trust     All  others  bring  data   W.  Edwards  Deming  
  4. 4. 4   ©  2015  CA.  ALL  RIGHTS  RESERVED.   •  We are a data-driven company •  This is data •  Therefore •  We should be driven by it
  5. 5. 5   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Oh my!
  6. 6. Question: What Metrics are Coveted/ Abused/Over-used in Your Organization?
  7. 7. 7   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Common Metrics Traps What will impede our outcomes?
  8. 8. 8   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Common Metrics Traps Manipulation Unbalanced metrics Costly KPIs Availability bias Mechanical decision-making False negatives - 8 -
  9. 9. 9   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Beware the One-Metric to Solve Them All
  10. 10. 10   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Photo  courtesy  of  Flickr  :  CreaQve  Commons  
  11. 11. 11   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Photo  courtesy  of  Flickr  :  CreaQve  Commons  
  12. 12. 12   ©  2015  CA.  ALL  RIGHTS  RESERVED.   How Do I Unravel This All What metrics help us achieve our desired outcomes?
  13. 13. 13   ©  2015  CA.  ALL  RIGHTS  RESERVED.   First: You Need To Organize Based on Outcomes • How  Deep/Wide  is  our  Agile?   Adop%on  Outcomes   • Are  We  Delivering  Value  Faster?   Opera%ons  Outcomes   • Are  We  MeeQng  ExpectaQons?   Business  Outcomes  
  14. 14. 14   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Second– You Need Context (2 dimensions) Q1:  How  Mature  are  the  Agile  Prac-ces   of  Your  Group  (Team/Program/ Department/Business  Unit)?   Just   GeZng   Started   We’re   Doing  It   and  …..   We’re   Doing   Our  Best   and  We   Can   Improve  
  15. 15. 15   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Q2: Which Layer of the Business System are we focused on? Second– You Need Context (2 dimensions)
  16. 16. Activity Q. What Metrics are you Using to Track Agile Adoption?
  17. 17. 17   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Now Let’s Zero in on Operational Metrics Steering not Aiming
  18. 18. 18   ©  2015  CA.  ALL  RIGHTS  RESERVED.   not  aiming  …   …  but  steering  
  19. 19. 19   ©  2015  CA.  ALL  RIGHTS  RESERVED.  
  20. 20. 20   ©  2015  CA.  ALL  RIGHTS  RESERVED.  
  21. 21. 21   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Some of My Favorites: Do It Fast Responsiveness: Feature Cycle Time Velocity  (Planned  and  Actual)  /  Work  Capacity    e.g.,  In  Planning  we  average  6  stories  planned  per  human   per  sprint.    We  finish  about  2  stories  per  human  per  sprint   Productivity: Focus Factor * hFp://www.scruminc.com/wp-­‐content/uploads/2014/05/Hyper-­‐Produc%ve-­‐Me%rcs.pdf  
  22. 22. 22   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Some of My Favorites: Do It On Time: Sprint Predictability Ranges Keep Doing It: Employee NPS Score
  23. 23. 23   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Metrics Mantra #1: Teams Execute Will we complete our work in a sprint (stories, tasks, defects, etc.)?
  24. 24. 24   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Teams  Execute   -­‐  24  -­‐  
  25. 25. 25   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Teams:    Consistency  over  Throughput          
  26. 26. 26   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Metrics Mantra #2: Programs Deliver Value Will we meet our plan objectives (features, milestones, quality, etc.)?
  27. 27. 27   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Programs Deliver Value
  28. 28. 28   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Tracking Release/”PI” Progress
  29. 29. 29   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Release / “PI” Tracking Dashboard
  30. 30. 30   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Metrics Mantra #4: Occasionally Glance Backward
  31. 31. 31   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Consider Past Performance
  32. 32. 32   ©  2015  CA.  ALL  RIGHTS  RESERVED.   2 Minutes on My Toothbrush hcp://culQvaQngthought.com/author/aziz-­‐ansari/   “The notion of being paralyzed and inconvenienced by the technology that was built to make our lives easier is fascinating to me.”
  33. 33. 33   ©  2015  CA.  ALL  RIGHTS  RESERVED.   Thank you kkuhn@rallydev.com   @kathryn_e_kuhn   www.linkedin.com/in/kathrynekuhn  

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